IPlanet SMTP problem

Let me just preface my post with saying I inherited administration of this system and still have a lot to learn.
Here is my problem.
-Webmail client gets �SMTP Error� when trying to send a message.
-when this happens, the server "./imsimta process" shows only the dispatcher and job_controller running at that time. No smtp_client, or tcp_smtp_server, or ims_master running.
- Restarting the imsimta does not solve the problem.
- the tcp_smtp_server.log shows the following error:
tcp_smtp_server.log-0ITC00502OVRSN:[19/Jan/2006:09:35:53 -0800] wwcc [7516]: General Error: func=_configdrv_pset_fetch;error=could not access server's configura
tion in ldap: func=psetRealCreate; error=System (OS/LDAP) related error
According to the Sun forum, this is the error message reported when the IMS cannot connect to its CONFIG ldap server to gather configuration information - but I'm not sure if that error is at the root of my problem.
I can resolve issue by stopping mail services and running an ./imsimta recover-crash or dirsync -F , but those are short term fixes because the problem is back the next day.
So my questions are....
- How can I restart the smtp server using the ims command line? and will that fix anything?
- how can I check the smtp/ldap config? using configutil I believe?
Here's what I'm running:
# ./imsimta version
iPlanet Messaging Server 5.1 Patch 1 (built Jun 6 2002)
libimta.so 5.1 Patch 1 (built 06:07:28, Jun 6 2002)
HP-UX wwcc B.11.00 A 9000/879 674411361 two-user license
Thank you in advance for any support you can offer.

>
tcp_smtp_server.log-0ITC00502OVRSN:[19/Jan/2006:09:35:
53 -0800] wwcc [7516]: General Error:
func=_configdrv_pset_fetch;error=could not access
server's configura
tion in ldap: func=psetRealCreate; error=System
(OS/LDAP) related error
According to the Sun forum, this is the error message
reported when the IMS cannot connect to its CONFIG
ldap server to gather configuration information - but
I'm not sure if that error is at the root of my
problem.No, the real problem is that you are running a VERY OLD and End Of Support Life product. iMS 5.1 is long dead.
One of the problems it has is that the whole dirsync process is bad, and needs to be abandoned. There are indeed many bugs in it, and those bugs will never be addressed.
>
I can resolve issue by stopping mail services and
running an ./imsimta recover-crash or dirsync -F ,
but those are short term fixes because the problem is
back the next day.
So my questions are....
- How can I restart the smtp server using the ims
command line? and will that fix anything?
- how can I check the smtp/ldap config? using
configutil I believe?If your server will not start a tcp_smtp_server process, because it cannot connect to the config ldap server, no command-line will help you.
If you server is locked up because your dirsync (imtasync) process is hung, you need to address that.
Here's a short-term fix:
1. Stop the messaging Server.
2. Confirm that ALL messaging Server processes are stopped. Use ps -ef to check that all processes that run from within the Messaging install directory are indeed gone. Especially, check for stored, imtasync, dirsync, job_controller, dispatcher, and the rest.
3. Run:
imsimta clean_db
start-msg store
imsimta recover-crash
start-msg
then you really, truly need to upgrade your software. Your bits are 4 years old.
Messaging Server 5.2p2 is still supported. That's a pretty easy upgrade. After installation, you need to turn Direct LDAP on, to eliminate dirsync completely.
Messaging Server 6.2 is the current version. It's vastly better. I would go there.
>

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Could anybody suggest how I must fix the outgoing mail server-SMTP problem, when it indicates to be offline?
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Message was edited by: homeBased

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you could look to see if the server returned any useful information within the log file . also, you could increase the server log level to fine to get more information.

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thnx for replying but the problem is that it does not show the emailadress that i chose to send from. When i click on the full name in "Sent Mail" it shows my primary email.
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<HEAD>
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I am having trouble sending email via SMTP like several others I've seen posted in this forum. In my case
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2) I can telnet to port 25 on the server in question, so it's not a network or DNS problem.
3) I can access other SMTP servers fine, so I don't think the problem is a general Mail bug, which would have generated 1000x more discussion traffic.
4) I can even access the server is question when I'm inside the firewall at work, where authentication is not required.
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Is the ACE in routed/bridged mode ?
what is the default gateway on SMTP server?
Syed

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Hi,
Right I have been using Mail version 1.3.11 (v622/623)
for a long time and all of a sudden about 2 weeks ago it starts timing out when sending email. Restarting mail or the computer doesn't change it however it did work once randomly within this 2 weeks!
I have tried a few things like changing the port from 25 to 527 (or whatever it is, can't remember offhand) and even from a different computer. I have tried pinging the server smtp.mac.com from both computers with no luck also.
I haven't bothered with apples help yet as the last 2 questions I had took over 3 weeks to answer. So any help would be fantastic!
I'm using OS 10.3.9 on a 1.5Ghz powerbook, and the email account is a .mac one if that's any use.
Thanks for any assistance...

OK. Finally solved the problem. It is not related to network. I have been having this problem with a number of people on different ISP's.
Here's the scoop. Several ISP's have stopped allowing anonymous relaying on their smtp servers in an effort to improve security. And without warning, a couple of them changed the authentication methods. Initally I dismissed the problem as an authentication problem because the apple mail program feedback says TIMEOUT, not rejected password or ID, which led me to beleive this was a network/port problem.
Some require just a user id, some require id with a password. So, like an idiot I just assumed that since I haven't changed any settings for authentication the answer was not there. But I was wrong. If you authenticate to the smtp server using your mail id and password (should be the same for incoming mail) you should be now able to send. Once I fixed this on all the computers, mail started going through without rejection.
Sometimes it takes a few tries for the mail to actually get accepted, but once you hear that lovely jet sound, you know you've got it.
I'll check back soon to answer any questions you may have.
I'm sorry it took so long to post a solution but other problems have taken precedence.

SMTP problem (Thunderbird, Win 7)

For the past few days I have been unable to send email from my btinternet (BT yahoo mail) account.
I use Thunderbird 31.5.0 on a desktop PC running Windows 7. I have BTNetProtect Plus antivirus running.
I have several sub accounts associated with my btinternet account. I’ll refer to them as [email protected] and one of the sub accounts as [email protected] to explain the problem and what I have done.
The problem only affects sending of email, I can receive email on my primary and sub accounts ok.
I have read and followed the advice on the bt.com website regarding compromised accounts. I have ensured that I have the latest version of netprotect and I have run a complete virus scan of my PC. It reported finding and fixing two viruses but I am unable to establish what these were or the affected files. These are the first viruses found on my PC in at least five years.
I have reviewed the Thunderbird configuration and found that the SMTP port in use was ‘wrong’. I have changed the config to what I think is now the correct config according to the bt.com website advice. That is:
User name [email protected]
Port: 25
Authentication method: Password, transmitted insecurely
Connection security: none
There are no unknown sub accounts.
There have been no changes to reply and forwarding addresses.
I do not think any email contacts have been changed or deleted.
When I try to send an email from either my primary or sub accounts I get the following messages
Status: Connected to mail.btinternet.com
But eventually “Login to server mail.btinternet.com failed”.
However, if I change the SMTP settings to User Name [email protected] I am able to send emails from any of my accounts (including my.primaryaccount).
Also, if I use webmail, I can send email from [email protected]
Where do I go from here?

haltokeit wrote:
For the past few days I have been unable to send email from my btinternet (BT yahoo mail) account.
I use Thunderbird 31.5.0 on a desktop PC running Windows 7. I have BTNetProtect Plus antivirus running.
I have several sub accounts associated with my btinternet account. I’ll refer to them as [email protected] and one of the sub accounts as [email protected] to explain the problem and what I have done.
The problem only affects sending of email, I can receive email on my primary and sub accounts ok.
I have read and followed the advice on the bt.com website regarding compromised accounts. I have ensured that I have the latest version of netprotect and I have run a complete virus scan of my PC. It reported finding and fixing two viruses but I am unable to establish what these were or the affected files. These are the first viruses found on my PC in at least five years.
I have reviewed the Thunderbird configuration and found that the SMTP port in use was ‘wrong’. I have changed the config to what I think is now the correct config according to the bt.com website advice. That is:
User name [email protected]
Port: 25 465
Authentication method: Password, transmitted insecurely
Connection security: SSL/TLS
There are no unknown sub accounts.
There have been no changes to reply and forwarding addresses.
I do not think any email contacts have been changed or deleted.
When I try to send an email from either my primary or sub accounts I get the following messages
Status: Connected to mail.btinternet.com
But eventually “Login to server mail.btinternet.com failed”.
However, if I change the SMTP settings to User Name [email protected] I am able to send emails from any of my accounts (including my.primaryaccount).
Also, if I use webmail, I can send email from [email protected].
Where do I go from here?
The correct settings are shown in red above. You can use whichever SMTP account you like to send with, the mail will still appear to come from the sending account.

IPlanet SMTP problem

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