IPod headphone port starting to give problems
I have a iPod with color display 60 GB which works perfect except for the fact that recently I have had issues with playing tracks on it. In some positions of the cables/connector and some combinations of 'pressing', etc., the sound will only be from one channel, very low volume or just paused while plugged in.
First I believed it was due to the headphones, but with another pair of headphones, the problems are there as well, while these give none of these problems on my MBP. Therefore I now assume it is the port.
Any clue how to resolve this issue? The iPod has just normal warranty, but I've had it already for some time. It sounds like a ridiculous idea to throw away a machine functioning perfectly except for a headphone plug.
Top RH corner of your post is Options, then Edit Reply. That will help you avoid posting embarrassing typos.
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I bought an iPhone 5 around fifteen days back and it has already started to give problem with the on/off button. I have to press it five six times to switch it on or off. I am so frustrated by the fact that if I bring it to the service centre, I am going to get a refurbished phone in place of my brand new phone which I just bought. The idea of a used phone repulses me. Any solutions ?
sumeshdua wrote:
The idea of a used phone repulses me.
Why? Your current phone is used... it has been since the instant it was removed from the shrink wrap and turned on.
sumeshdua wrote:
Any solutions ?
Live with the phone as is.
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Aaargh! So frustrating, another "My Ipod won't start" problem.
Hi there,
My 60gig video Ipod won't start. Yes, I've searched through other posts, the support pages etc to find a solution but to no avail.
I followed the 5 Rs (except the one that deletes all files), tried different usb ports, plugged the ipod straight into the wall, tried toggling thousands of time but no luck.
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Please help someone! Thanks in advance for reading and commenting.Quite honestly if you've looked at these and nothing helps, it probably needs service.
My iPod won't turn on.
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My headphone port is not working anymore, i have a new ipod touch
I have a new ipod touch, recently my headphone port began to have many problems, first there where funny noices and now it doesnt work at all. I try with new head phones, and as well with 3 different type of speakers and it doesnt work as well.
I have IOS 8.2- Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
Try the following to rule out a software problem
- Reset the iOS device. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iOS device.
- Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack or other hardware problem.
Apple Retail Store - Genius Bar -
When I download and install iTunes it looks it does it, but then it never starts, instead gives an error report and says iTunes encountered some problem and has to close
i don't know how they solved it, i'm having the same problem on Windows XP
EventType : BEX
P1 : iTunes.exe
P2 : 10.7.0.21
P3 : 504d85d9
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My ipod classic has started making a mewling sound and all it does is scroll through the songs. It does not play on my Bose sound dock or through earbuds. It will play when connected to the computer...but that makes it hard to take it on a walk with me I thought it might be a synching problem so tried that--still doesn't work. How do I fix this problem with out restoring it to the factory setting? I do not want to lose all my music content as some of it I cannot replace easily. Please help with suggestions and advice. Thanks. Karen in GA
Have you recharge your iPod for at least 2 hours, preferably till the Full charge Battery symbol comes ON.?
See this Apple support Article
http://www.apple.com/support/ipod/five_rs/classic/
You did not by chance bought the Hello Kitty special edition?
Have nice day! -
I've got a 7 year old 30gb video ipod and the headphone port no longer works.
I went to the Apple shop and they said it is now vintage and they can't fix my baby they offered me 10% to trade her in for a new model...
what else can I try to save her? I've tried cleaning and wiggling and restoring. Everything looks and feels ok.I've just found 'iPod Dock Connector Headphone Jack' on ebay it as an adapter that will connect my earphones via the wide ipod port better than 10% of something new
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IPod nano malfuctioning headphone port
My iPod nano was recently serviced for intermittently pausing and unpausing itself when no buttons were pressed, even when on hold. I put the reason down to a faulty headphone port as it has not paused itself when the headphones were taken out ever. This is a built-in feature of the iPod nano, and having a faulty headphone port would explain why it intermittently pauses itself. Apple service have replied in saying that there was no fault with the iPod.
This is utterly ridiculous as we have another iPod nano in the household which does not intermittently pause itself and does pause itself when the headphones are taken out of the headphone socket.
I am disgusted that Apple would sooner regard it as no fault than to try to fix it!
With all the good service and hardware over more than 13 years, I am very disappointed at Apple's response.I have been frustrated greatly on Apple's behalf by this, but I would very much like to have my iPod nano fixed. It is completely useless listening to it when I am running or exercising as I have to continously stop to press play.
Is there any way for me to make sure that Apple fix the headphone port when it is serviced? -
Nokia 5530XM 3.5mm headphone port problem
Hi, I recently bought this phone on contract with virgin a few weeks ago, I seem to be having a problem with the headphone port as everytime i listen to a track on any headphones, I can only hear on one headphone and have to keep moving the jack so that I can hear on both headphones. The microphone on the headset also does not seem to be working on it, I know it isnt a problem with the headset as I tried it with another 5530 and it worked fine.
Is there any chance I could get this repaired at a nokia store in London ?
Message Edited by mathinator on 26-Dec-2009 02:01 PMShould do but you won't know till you try. If it is due to a manufacturing defect then it should be fixed under warranty. If itis due to misuse then you may be asked to pay.
You can find your nearest Nokia Care Point at:
For UK
http://www.nokia.co.uk/A4228006
For Europe:
http://europe.nokia.com/A4388379
For Asia-Pacific
http://www.nokia-asia.com/A4416070
Elsewhere:
http://www.nokia.com select your country, go to the support section, then select repair. -
i got an apple ipod touch 5th generation at christman 2012, and sadly after a year of constant use one of my headphone jacks got stuck in the port, so i finally got it out but realised that my headphone port looked damaged, i tried listenining to music but it didnt work,
the worranty is almost out i fear, i would like to know if it can be repaired at apple and if so how much please reply soon or i might have to pay a very expensive price,
ipod touch 5th generation 64gb- Make an appointment at the Genius Bar of an Apple store and find out if it is covered by the warranty. Sometimes/frequenlty your damage is cased by abuse.operator error/accidental damage which is not covered by the warranty.
Apple Retail Store - Genius Bar
If not covered by warranty:
Apple will exchange your iPod for a refurbished one for $88 for 16 GB 5G and $149 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself if you are up to it
iPod Touch Repair – iFixit -
Problems with playback through iPod headphones
I've had an issue when I plug in my supplied iPod headphones that the audio playback is muted and the vocals unclear. I checked the headphones on my Mac and when plugged all the way in...same result. Any suggestions short of returning them?
PowerBook G4, iPhone Mac OS X (10.4.10)Thanks for responding.
Yes I'm using iTunes to rip the CDs.
I've tried ripping some songs to AAC 256 kbps without VBR, AAC 128 kbps without VBR, MP3 256 kbps with VBR, MP3 256 kbps without VBR and MP3 128 kbps without VBR. Same problem. Songs play fine on computer when played out of iTunes. Put songs on Shuffle and some will play and other will partially play before skipping to the next song.
The same songs ripped to AAC 256 kbps with VBR played just fine on my first generation 1GB Shuffle. On the new 2GB Shuffle they don't. I wasn't worried when the 2GB Shuffle I bought had a problem I thought it was just a case of one bad apple in the bunch (no pun intended). Now that I've gotten the replacement 2GB Shuffle and it has the same problem I'm left wondering if there's not a problem with them in general. -
My Ipod classic has started to play mono only through the headphones. I have tried different headphones with the same outcome. Is the device repairable or better to upgrade?
Hey Grimeymouse,
Thank you for contributing to the Apple Support Communities.
It sounds like your iPod classic is only playing sound in mono when using multiple headphones.
Since you've likely isolated this behavior to the iPod by trying multiple headphones, see this advice from the "The headphones don't work" section of the iPod troubleshooting basics and service FAQ:
If the issue appears to be with the iPod, try resetting it. If that doesn't work, then restore iPod with the latest iPod software using iTunes 7 or later.
All the best,
Jeremy -
Ipod classic headphone port broken, how do I fix this
headphone port of ipod classic is damages so music only plays out of one headphone. How do I fix this?
Hey Vikramjones,
Welcome to Apple Support Communities.
The article linked below outlines the service options for your iPod classic with the headphone jack issue.
How do I obtain service for my iPod?
The iPod support site has troubleshooting articles to help you solve your issue. If you still need service for your iPod, you can contact Apple. You can also take your iPod to your local Apple Authorized Service Provider. Note: There may be a fee for diagnostic service.
Ciao,
-Jason -
My daughters ipod only plays out of one side on her headphones. I've tried other headphones. Is there a problem with her ipod?
First make sure the headphones are plugged in all the way in (it takes a bit of force to get the solid click sound) and sound balance is set in the middle. Second, test the headphones on another device to see if they operate correctly and test the iPod with the original Apple earphones that came with the iPod to see if it works correctly. Lastly, if you are using third-party headphones, make sure that their plug is iPod compatible.
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Help my IPOD won't start PLEASE HELP
It gives me the apple screen and then switches into the foloer with an exclamation point and i don't know how to get it out. I have tried restarting, and plugging it into the computer doesn't do anything. It is charged, please help.
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921�
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote
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