Ipod shuffle 2ng gen . No Set Up Assistant wnats to init an unknown disk

My e-mac with latest OS and Itunes will not recognize the ipod shuffle 2nd gen on any USB. Mac says it has detected a corrupted ipod. I have done the 5 R's, the Ipod reset utility to no avail. My ipod mini 1st gen and ipod nano current gen all work fine, only the ipod shuffle 2nd gen will not. Ironically it will work on a co-workers mac laptop without any problem. The SetUp Assistant never comes up on my e-mac.

Same problem apple authorized a return for mine. Mine works fine on a windows laptop, but nada on my mac.

Similar Messages

  • I bought an ipod shuffle 2nd gen a few years ago. tried setting it up got bored and never tried again. really wat to use it now but i dont know how. any help would be greatly appreciated!!

    I bought an ipod shuffle 2nd gen a few years back. i did try to set it up at the time but found it hard (i was young and impatient!!) got bored and never tried again. I really would love to start using it now, but i dont know how....please help!!!

    Hello emmalemonjuice,
    Why not take a look and make use of your iPod's User Guide?
    http://manuals.info.apple.com/en_US/iPod_shuffle_Features_Guide.pdf
    B-rock

  • How to Play Overdrive Media Books on an iPod Shuffle 4th Gen

    Hi,
    Many libraries use Overdrive Media to manage audio books in various formats.  Once you have downloaded the book to the Overdrive Media Console on your computer, you can then choose to transfer it to a device (such as an iPod or other mp3 player).  When transferring WMA files with an iPod shuffle 4th Gen (I'm not sure about other gens) this creates a number of files with bizzare titles.  When you go to the book section on the iPod it will play the first section and then it will just continually loop and you never go on to the next section.  After working with this for a while I've figured out how to make this work.  This is not what I consider a satisfactory solution but more of a work-around.  I hope that Apple will produce a fix that will remedy this situation as a lot of people download audio books from the library.
    1.  When you transfer WMA audiobook content to your iPod, Overdrive Media does it via iTunes.  I believe it usese iTunes to perform a file conversion.  Once the conversion is complete, it transfers the converted file to your shuffle.  If you watch this occur, you will notice that while it is converting the file, it assigns it a strange number like 10347.  As each part of the book is transferred, write down its number.  You have to catch it during the conversion as once the part is converted it reverts to its title (something like "Where the Red Fern Grows Part 01").  But that title is never transferred to the iPod.  It retains the strange number.
    2.  You will notice that as each file is converted, the number goes up.  So as you write them down, they will look like 10347, 11671, 12003, 12865... etc.  I have no idea what these numbers mean but they become your section titles on the audio when the Voiceover button is pressed.  One other thing, sometimes the numbers restart like so:  18567, 19325, 345, 907... Again, not sure why but you must keep the order they were converted and transferred as this is the order in which you'll want to play them back.
    3.  Now you will have a list of numbers indicating the different parts of the book.  Turn on your iPod and use the Skip Forward button to until you hear the book start.  Listen to the fist section until you hear it start to repeat.  There will be no pause or anything so sometimes it is hard to pick up where the part ended.  Once the part has ended, hold the Voiceover button and listen to the strange number.  Next press the Skip Back button and listen to the other strange numbers which will be in order, last-to-first.  When you get to the number indicating the next part, press the Play button and you will now be on the next part.
    NOTE: if you press the play button on the wrong part (strange number), it will shuffle that part to the end of the playlist.  But if you have the part numbers written down in order this won't be a problem.  Also, if you hit the forward skip or backwards skip while playing a part, it will skip to some place in that part.  You can get back to your original spot by skipping again a few times more in the same direction.
    EXAMPLE:
    Let's say you are transferring a 4 part book to the iPod.  During this transfer you note the strange numbers during conversion like so:
    Part 1 = 11278
    Part 2 = 11942
    Part 3 = 12512
    Part 4 = 13398
    Now your book is on the Shuffle.  Turn on the Shuffle and listen for the start of the book.  If it is playing something else like music or a podcast, press the Skip Forward button until you hear the audiobook begin.  This is usually accompanied by music and has the title of the book, etc.  At this point you can press and hold the Voiceover button and you will hear "11278" pronounced.  Release the Voiceover button and let this part of the book play to the end.
    You will then at some point hear that part of the book start over.  Press and hold the Voiceover button and start using the Skip Back button.  You will hear in this order: "11278, 13398, 12512, 11942".  When you hear "11942" press the Play button and Part 2 of the book will begin.  Continue this process for each part until you reach the end of the book.
    I've listened to several books using this method and it has worked fine.  It is sort of fiddly and you have to do some things that I think iTunes or the Shuffle should do but until Apple does something about this, it is the only way that it will work that I've been able to find.
    Regards,
    medinabrett

    It sounds like the Windows Media security update in Para x, below, may not have been done and your music setting may have been on Repeat.  As a review, here is a list of steps that may help clear the problems up.
    Many libraries worldwide now use Overdrive Media Console, which comes in Mac an Windows versions http://www.overdrive.com/Software/omc .  Some find the mobile device transfer process confusing.  To load or delete a WMA or MP3 (Macs can only download MP3 books) audiobook onto an Apple mobile device see the "How to Transfer to a Portable Device" video in the guides at Step 7, then do the following.
    1. For Windows versions, you must first do a security update of Windows Media Player (even though you won't be using it) using Internet Explorer at http://drmlicense.one.microsoft.com/indivsite .
    2.  Open iTunes, plug the mobile device into the computer USB port and open the Overdrive Media Console.
    3. Highlight the mobile device in the left hand menu of iTunes and insure the "Manually manage music and videos" box is checked in the Summary Tab. If the mobile device storage is full, transfering will delete that portion of music necessary for the ebook.
    4. Highlight the book you want to transfer in the Overdrive Media Console and click the Transfer Button.   A window opens permitting you to click the boxes for parts of the book you wish to transfer.
    5. After the book has been transfered, when you click the disclosure triangle (arrow) to the left of the iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes, MP3 books will show up under the Music subsection and WMA books will show up in the Books subsection.  Once the mobile device is disconnected from iTunes, MP3 books will show up in the Songs list of the mobile device and WMA books will show up in the Books list.
    6. To remove a book from a mobile device plug the device into the USB port and open iTunes. Click the disclosure triangle to the left of your iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes so that you can see the device’s subcontents. For an MP3 book select the Music subsection, right click on the book and choose Delete.  For a WMA book, select the Book subsection, right click on the book and choose Delete.
    7. The Overdrive Media Console Guided Tour (videos) is at http://www.overdrive.com/Solutions/Libraries/tour/MenuWelcome.html .  The "Portable Devices" and "How to Transfer to a Portable Device" videos are there.
    8. To find a nearby library for ebooks search http://search.overdrive.com .  You can download the software, search for books and see tutorials without an account at the website of any library that uses Overdrive, however, you need a library card to download books.  At this library site, for example, the software and guided tour are at the bottom of the left hand menu.
    http://washoecounty.lib.overdrive.com/539A4B98-B41A-49DE-8EC1-A22F66E4C0F6/10/41 9/en/default.htm .

  • Ipod shuffle (4th gen) is not recognized by computers.

    hello! Ive got ipod shuffle (4th gen) and here is my problem - computers cannot recognize my device. I checked it on few ones and when i connect it to the usb port, ipod is charging. Windows 8 and itunes doesnt recognize it. Iu used to work fine for me for quite long time, but now i cannnot do anything. Ive tried every tasks from apple support and it still doesnt work. please help. thank you

    Hello there baku_k,
    It sounds like your iPod shuffle just isn't being seen in iTunes no matter what you do on your PC running Windows 8. Without knowing the exact troubleshooting you have done, I would recommend that you look over the troubleshooting steps in the following article to help you determine what may be happening, named:
    Apple - Support - iPod shuffle - iTunes Troubleshooting Assistant
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

    Hi All,
    I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle  (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
    at the same time, the same ipod i can connect and use at windows XP computer.
    is anyone there to help me out.
    Thanks in advance.
    Regards
    Rahul

    Unfortunately, I use a Mac; I'm not a day-to-day Windows user...  When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot.  When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device.  Whether it is recognized as an iPod or not, it should appear as a device.  If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle.  If it does (appear in Windows), that's good news.  You may be able to trouble-shoot and fix the problem, using this document
    iPod: Appears in Windows but not in iTunes - Apple Support
    I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows.  In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub."  If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
    Here are two other things you can try. 
    (1) You said the shuffle still works with your older PC.  Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes).  There is a checkbox for Enable disk use.  Check that box and Apply.  With this setting enabled, the shuffle acts like a USB flash drive (to Windows).  Maybe that will let Windows see it, and then iTunes will also see it (as an iPod).  NOTE:  When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
    (2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle.  This will erase the iPod, reinstall its software, and set it to default settings.
    Restoring iPod to factory settings - Apple Support
    It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine).  After doing the Restore on the older PC, connect it to the laptop.

  • HT2292 Windows 7 Pro 64-bit does not recognize iPod Shuffle (4th Gen)

    I have tried every trouble-shooting recommendation, suggestion, guess, etc. that I could find related to this issue and have had zero success getting either of my two computers to see a brand new iPod Shuffle (4th gen). I have gone through all of the steps in http://www.apple.com/support/ipodshuffle/assistant/itunes/ and http://support.apple.com/kb/TS1369 with no progress. I have tried 7 USB ports on two different computers (both running Windows 7 Professional 64-bit). The iPod Shuffle's little light stays a solid green when plugged into the port. I have uninstalled and reinstalled the latest version of iTunes. In Device Manager, I have uninstalled all USB devices. I have turned off all firewalls and virus protection. I have run Windows Update. I have verified that the Applie Mobile Device Driver is running. I have reset the iPod Shuffle.
    When I plug the iPod Shuffle into the computer, no notification pops up, no new device shows up in the Device Manager or My Computer, and no device is displayed in iTunes under Devices. If I scan for new hardware, I get nothing. I even found a proprietary software that verifies communication between the computer and iPod - the result was that "no iPod is connected".
    Please help.

    Have you tried a different cable that connects from your ipod to your PC? You could simply have a bad cable / dock.

  • Brand new and corrupted ipod shuffle 4th gen.

    i have a new ipod shuffle 4th gen which isnt working with itunes. This is the replacement for my original one which we had the same problem with and apple support deemed it faulty. But surely we wouldnt be that unlucky to get two in a row that are faulty? There must be another explanation.
    We are using a Macbook Pro running OS X 10.6.8 (and the software is up to date with no available updates). The connection with the headphone jack->USB cable is flush and 'clicks' into place. We have the latest version of itunes and we have even updated it again today after recieving the replacement ipod. When we plug the ipod into the USB the light initially goes green and then flashes orange (is trying to sync as far as i can tell) and itunes then comes up with a message that the ipod appears corrupted and to restore the ipod.
    So we restore the ipod, still no good. Manually reset the ipod, still no good. Tried both USB ports, no change. The ipod is seen by the computer in system profiler under USB so I dont think its an issue with the cable. When I plug in the headphones I get the usual message to load music to the ipod shuffle via itunes. Our old ipod (nano 4th gen) works fine with itunes and we have no trouble syncing.
    I wonder if it is that we are temporarily living in europe at the moment. Macbook Pro (and ipod nano) bought in Australia, and ipod shuffle bought locally (germany) via apple online store as the local stores didnt have them in stock but online was in stock. We didnt think this would be an issue but maybe it is the problem (I would have thought they would all be generic and only the packaging/instructions etc would change depending on sale location and language, especially considering the voiceover telling me to load music via itunes is an american voice speaking english, not speaking german). Also as we are new in germany we dont know anyone to test it out with on another computer. If we did find someone who could test it with (hoping maybe a work collegue might be able to help), would they also have to be running a Mac or would a PC running windows cause more issues?
    Any suggestions on what to try before we go back to apple customer support once again.

    Hello Docrwm,
    Welcome to the Apple Support Communities!
    I know you have already completed some great troubleshooting steps for this situation where your iPod shuffle is not appearing in iTunes and not charging. There are a couple of different troubleshooting steps that I may recommend in this case. First, if you have not completed all of the enclosed steps, I would recommend working through the troubleshooting steps in the following article. 
    iPod not appearing in iTunes - Apple Support
    If the issue continues after the above troubleshooting, I would suggest working through the iPod shuffle Troubleshooting Assistant. 
    Apple - Support - iPod - iPod shuffle Troubleshooting
    Have a great day,
    Joe

  • Connection problem with iPod Shuffle 4th Gen.

    Hello, I have problem with my iPod Shuffle 4th gen. One day i tried as always to turn it on and listen music but i heard only short "info" sound and saw short green diode impulse and nothing else. My computer (windows 7) also can't find it, after plugging it on, ipod's red diode turns on for 5 sec. Any suggestions?

    Arlie08 wrote:
    I've put my shuffle in a warm, dry place and we will see what happens in a few days. Any other ideas to fix this problem and/or prevent it from happening again?
    Yes ... pay attention to how and where you clip the shuffle. Moisture can enter the controls if in contact with damp surface, OR can enter through the earphone jack along the earphone wire... positioning the shuffle such that the earphone socket is down will prevent the latter.
    I recently discovered that the mode switch on my shuffle is very sensitive and will change from play-in-order to shuffle with a tiny positional movement. Interestingly, that resulted in behavior that, on the surface looked like the shuffle just quit! I normally listen to to audiobooks and other spoken material which are set to NOT be shffled... however , I forgot to set ONE 1/2 hour radio show to not shuffle. When I accidentally nudged the mode switch, the shuffle switched to playing that show. Trying to get bact to the audiobook I had been playing by multiple << presses confused the issue totally since the shuffle now displayed absolutely no indication of the button presses...it behaved as if it were dead! Turning it off and on didn't help either. Since it was dark, I couldn't see that the mode switch was slightly out of its normal play-in-order position, either. I put the shuffle away and soldiered on listening to a different audiobook on my nano.

  • IPod Shuffle 2nd gen and Mac problem/troubleshooting guide

    Ok, warning this is going to be a little long...
    The problem: Brand spanking new out of the box ipod shuffle 2nd gen won't play songs after ipod assistant setup. Flashing green/orange lights. Also will not update or restore (greyed out). Shows up as formatted for Windows. Software and Serial show up as "n/a".
    System specs: Powerbook G4 17inch 1ghz, 1gb RAM, 10.4.9 running iTunes 7.1.1
    Attempted solutions that have NOT worked:
    1) mac retail store visit to genius bar. it restored on mactel machine. worked and played songs. unfortunately resyncing to my library caused ipod to return to problems above immediately.
    2) another mac retail store visit to genius bar, this time with laptop to show them the problem. they told me it was my machine not the shuffle. i explained i am a mac sys admin and that is ridiculous...my machine though a few years old is completely up to date. we then deleted all receipts out of the Library dealing with iTunes and reinstalled iTunes via software update. same problem immediately after the setup assistant. no software version and no choice to update or restore ipod. downloaded the ipod reset utility for mac for 2nd gen shuffle and error message shows "the selected ipod is not supported by this utility". also shuffle icon shows up as generic white ipod. mac genius stumped so they swap out my brand new shuffle for another brand new shuffle.
    3) 2nd shuffle in a week and same problems occur. will not update in iTunes. will not restore in iTunes. will not restore in ipod reset utility. icon shows generic white ipod. i can copy music to it but it will not play, lights flash green and orange.
    4) tried to use disk utility to reformat. erase using MS-DOS, but it says FAT16 instead of FAT32. same problems as above.
    *weird that I can't reformat to FAT32 when selecting the MS-DOS format. I only see FAT16 as a choice. Disk utility should do FAT32 but I can't seem to get it to work on shuffle and i don't have a spare hard drive to test it on. Anyone have any experience reformatting ipods via Disk Utility to windows format? Please share...
    At this point I have access to a mactel book and will attempt to fix it on the newer machine. I will be very upset if it works because there is nothing saying that you need new hardware to use the new shuffle. i also get the usb 1.1 error message but again there is nothing saying you need usb 2.0 for shuffle use.
    if anyone has tried anything different with good results please respond! from my experience this seems to be an issue specifically between older mac ppc machines and the new windows drivers installed on the shuffle. i use windows drives all the time with my mac and there are no problems. however a brand new ipod shuffle 2nd gen out of the box does not seem to like my older machine...even after two reinstalls of itunes! even the reset utility is not working as described....
    any help with this is much appreciated!!!
    Powerbook G4, 1ghz, 1gb RAM, usb 1.1, 17inch Mac OS X (10.4.9)

    Ok here it is, my final post on thoughts on this issue...
    Unfortunately, my guess was correct, there does seem to be a hardware issue related to iTunes 7.1.1 and whether it is on a mactel machine or an older ppc machine.
    I can confirm this because the ipod settings screen on my older PPC powerbook is TOTALLY different than the screen I saw on the newer mactel macbooks, even though the software version says its EXACTLY THE SAME! (iTunes 7.1.1)
    On a mactel macbook, I see the ipod shuffle settings such as "Autofill" etc with the correct icon and software version and serial number.
    On my PPC powerbook, I see a generic white ipod icon (even though the finder shows the correct icon of my 2nd gen shuffle) and the settings tab for the ipod is completely different....the update and restore continued to be grayed out, there is no software version or serial number available as well. This is probably why I am not able to register my ipod shuffle from my machine.
    I did not erase and resync the ipod shuffle to my PPC machine to see if that would allow it to continue working. So far so good. After unmounting, it still plays songs. However, I checked the "manage songs manually" option and added just one more song to the shuffle. I tried to then play that song but it would not play even though it was copied onto the shuffle...I could play it from the ipod via iTunes but not when I was just listening to the shuffle. I confirmed this with the application "PodWorks", the song I copied from my library does NOT show up in the list of songs on my ipod shuffle...however it DOES show up and play in iTunes.
    So I feel pretty stuck right now...
    I can have a working ipod shuffle but NOT from my ipod library. It seems I can only listen to songs off my friends newer machines because for whatever reason, the ipod shuffle DOES NOT WORK with a PPC Powerbook 17inch, 1ghz, 1gb RAM, 10.4.9 running the current latest version of iTunes 7.1.1.
    ***** to be me. Anyone else come to same conclusion?
    If this is real then other users with older macs should not waste their money on the 2nd generation ipod shuffle. Please respond if you have any suggestions or thoughts on this matter.
    Mac OS X (10.4.9)

  • IPod Shuffle [2nd Gen] Codec Chip ?

    Why doesn't iPod Shuffle [2nd Gen] have a Codec chip ? iPod Nano [2nd Gen] & Shuffle uses same ARM chip but iPod Nano uses an extra Codec chip... What's the matter ?

    Hi envisionquest,
    I'm sorry to hear you are having issues with your iPod. If your 2nd Gen iPod shuffle isn't being recognized by iTunes (but other are), you may find the troubleshooting steps outlined in the following Troubleshooting Assistant helpful:
    Apple - Support - iPod - iPod shuffle (2nd generation) Troubleshooting
    Regards,
    - Brenden

  • IPod Shuffle (2nd gen) and iTunes 8.1.1.10 not synching...

    My iPod Shuffle 2nd Gen seems to be unable to sync with iTunes 8.1.1.10 -- in a way. It is recognized in iTunes (shows up in sidebar, correctly labeled; I can view its content) and it will charge and autofill. However, it will not sync with iTunes and communicate playcounts or show me in any way that the autofill is occurring or has occurred.
    I have used the "Restore" function and it did not correct the problem. Additionally, when I try to File>Sync iPod, the option is unavailable (not a clickable button/option). I really would like to be able to sync my playcounts again...
    Thank you!

    Are you using iTunes for Windows to sync your 1G and 2G iPods? Reading through the forums, I've only seen this issue come up on Windows machines.
    As I stated in my message above, the new release 8.2.0.23 has not resolved the issue. I've actually reloaded my computer completely at this point and the issue still exists. I've confirmed that the problem is not the iPod, as I was able to successfully erase and sync using a Windows XP machine and iTunes 7.4 then move music on to the iPod. When I went back to my primary machine, I did an erase and sync, but was unable to move any music on to the iPod. The iPod Shuffle 2nd Gen will show up in iTunes, but if you try to drag songs to the iPod, autofill or apply a change of setting, iTunes will state that it is "Syncing iPod. Do not disconnect." It will stay in this mode for 2-3 minutes and iTunes will be unresponsive during this time. Once iTunes starts responding again, nothing has been copied to the iPod and none of the settings changes have been saved on the iPod.
    Please note that my 60GB iPod Video syncs without issue (and no, I'm not trying to sync both at the same time).

  • IPod Shuffle 2nd Gen suddenly freezes PC and I've tried everything, Help!

    In the past few days, my iPod Shuffle 2nd generation suddenly started to freeze my computer moments after it syncs new music onto it or is plugged in for awhile. I've tried everything to find out why it's begun doing this. Here's what I've tried:
    - I recently updated to iTunes 9 around the time it began freezing, and thought maybe that was the problem. I completely uninstalled it and installed an older version. Didn't work.
    - I reformatted and reset my iPod to factory settings. Didn't work.
    - I've done many complete virus scans on my PC. It didn't find anything.
    - I've synced the iPod with another PC to see if it would freeze it. It didn't and works fine elsewhere, leading me to believe there's some software issue going on.
    I've checked many forums and read many stories about similar issues but nobody has a concrete answer. I don't have a free Customer Service call left with Apple. Any body have any ideas?
    My computer stats:
    - Windows Vista
    - Plenty of free space
    - HP Pavillion notebook
    - iPod Shuffle 2nd gen
    - Currently using iTunes v. 8.2

    Still no solution here, even with the help from Apple's tech support team. The first person I spoke with was the most helpful in knowing about this issue. He guided me on how to cleanly uninstall iTunes (all 6 components) and then reinstall. He said the Apple Mobile Device Support Assistant has been causing issues when updating and sure enough, I looked at the date when I updated to the latest iTunes, it was the exact date when my computer began having the freezing issue. Unfortunately, this didn't work. I completely uninstalled the iTunes again, and tried installing an older version. Didn't work.
    I called Apple tech again today, and the person felt there was a conflict issue with other programs, so he sent me a guide on how to use msconfig to figure out which program could be doing that. Again, that option didn't work and iTunes froze again.
    I really, really, really agree with the first Apple tech support person I spoke with that iTunes' latest version is the issue. It's no coincidence that the problem began right after the update occurred, but now I'm left with two iPod devices rendered completely useless since whatever was installed onto my PC in the latest iTunes has glitched up the system.

  • IPod shuffle 2nd Gen is not recognized on PC, but other shuffles are. Software is updated. Is this the end of the road for this particular shuffle?

    iPod shuffle 2nd Gen is not recognized on PC, but other shuffles are. Software is updated. Is this the end of the road for this particular shuffle?

    Hi envisionquest,
    I'm sorry to hear you are having issues with your iPod. If your 2nd Gen iPod shuffle isn't being recognized by iTunes (but other are), you may find the troubleshooting steps outlined in the following Troubleshooting Assistant helpful:
    Apple - Support - iPod - iPod shuffle (2nd generation) Troubleshooting
    Regards,
    - Brenden

  • Brand New Ipod Shuffle 4th Gen Buttons Don't Work?

    I just bought my mum an Ipod Shuffle 4th Gen for Mother's day. I just set it up on the computer, ripped some of her CDs onto iTunes, let the iPod charge a little and synced it up with her songs.
    Turned it on, music started - then I pressed the 'next song button'. Nothing happened. Held it for a while to see if it would fast forward. Nope! Tried skip back, tried volume increase/decrease... none of them work. It's only the buttons in the white circle that don't work, everything else seems to be fine. I tried holding the play button to see if the buttons had been locked, but whenever I lock/unlock the buttons it always flashes orange as if they're permanently locked.
    I reset the iPod - no luck there. I then went into iTunes and did a factory restore - but the problem persists. We don't have an iTunes store anywhere near us (I'd have just popped in there with it) and I really don't want to have to go down the route of sending it off for a replacement/refund if possible, as this is a gift and I expected it to work out of the box. Is there anything I might be missing, any hints or tips, or does this definitely seem like a hardware issue? At the moment I'm just letting it charge fully before I try again, though I'm not sure that will help.

    Your iPod comes with 90days of complimentary  tech support from Apple.... give 'em a call... they should be able to assist

  • I have iPod shuffle 2nd gen. 1GB, how can I autofill it with more than 70 songs?

    I have iPod shuffle 2nd gen. 1GB, how can I autofill it with more than 70 songs, when I used to be able to get more than l20+ songs?

    Is your shuffle full after the Autofill?  Does the playlist you selected as the source have more than 70 songs?
    My 2nd gen 1GB shuffle currently has 140 songs on it, almost 100% full using Autofill.  The number of songs depends on two factors.  One is the average length of the songs.  Longer songs take more space.  A 20-minute symphony takes more space than a 4-minute pop song.  The other key factor is the bit rate used for compression.
    All of my songs are compressed using the AAC encoder at 256 kbps, which is Apple's current standard and the setting used for downloads from the iTunes Store.  The same songs compressed at 128 kbps AAC takes up half the space.  320 kbps MP3 would use more space per song.  If a lossless format, such as Apple Lossless or AIFF is used to encode, the sound quality is the best possibe, but the file size per song is MUCH higher.
    If you think there is problem on the shuffle, you can try doing a Restore in iTunes.  The Restore button is on the shuffle's Settings tab.  This will erase the shuffle, re-install its software, and set it to default settings. If there is data corruption on the shuffle's storage that is causing this problem, a Restore should fix it.

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