IS CRM AND ECC 5.0 INTEGRATED

Hello Experts
I want to know CRM is integrated with ECC or we need to integrate with XI

hi Srinivas,
CRM could be used as a Stand alone system if you are doing a Scenario like
Activity and Opportunity Management which does not require integration with any other SAP or Non-SAP system.
But if you are doing Campaign Management,Digital AssetManagement or any other depending on the dependency CRM can be integrated with ECC(conditions
transactional data replication), BI (for data mining tools), SCM (APO to do the realtime availability check) usually Middleware is used as a tool for communication between these systems.
XI is more functional when the given landscape has hetrogenous systems, If you are depending on a Legacy system for Masterdata in the landscape.
Please reward points.
regards,
Muralidhar Prasad.C

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CRM and ECC 6.0

Hi Gurus,
Can any one tell me the difference in functionalities between crm and ecc 6.0?
Or ecc6.0 is integrated with crm?
What all functionalities of crm can be configured through ecc 6.0?
Whether we require a seperate crm system like the R/3 4.7 and connect it through the middleware
Please suggest at the earliest
Thanks in advance
Ajay

Hi Ajay,
This question could have saved us all this efforts
Btw, opportunity management is used to capture the potential customers info. It helps to capture the buying pattern, the source from which this opportunity is captured, the probability of winning the order. Also we can maintain the various stages of Oppoprtunity and the activities that need to be performed in each phase. You can also maintain the competitor info in opportunity.
Also if you are using PCUI, the opportunity created in CRM5.0 using PCUI can be created as Sales Quotation in ECC.
The opportunity is not replicated in ECC otherwise.
The opportunity can be then followed up by sales order which can then be replicated into ECC.
More info is available on http://help.sap.com/saphelp_crm50/helpdata/en/5b/60c565c63d5a4d8200472b6008eb92/frameset.htm
Hope this will help
Regards,
Rekha Dadwal
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Options for loading data from legacy mainframe to SAP CRM and ECC

Hello All,
I am new to SAP.
As part of data conversion planning from legacy mainframe to SAP CRM and ECC systems, I need to know the different tools available for loading the data and comparative analysis of the tools by showing the features. Please also describe the process to evaluate the tools (prototyping, technical discussions etc) and make the recommendations.
I would also appreciate any information on testing tools like (eCATT) and any third party tools (like Informatica)
I know I am asking for lot of things here. But, I really appreciate any information reagrding this.
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Balu

Hi
Data Migration(Conversions) mainly involves the following Major Steps
Discovery->Extract->Cleanse->Transform->Load
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Extract->Extract the data from the source systems(legacy systems)
Cleanse->Cleanse the data by enriching it,De-duplications etc
Transform->Transform the data into SAP Loadable format
Load->Upload the data into SAP Using the Load Programs(Eg,BDC,LSMW,Data Transfer Workbench,BAPIs etc)
Also i would request you to visit http://www.businessobjects.com/solutions/im/data_migration.asp
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Hakim

SAP CRM and ECC doubt

Hello,
Could anyone help me for my doubt in the SAP CRM.
When have a Two systems SAP CRM and ECC, If we create a role in CRM (Eg. Employee) how this role is transfered to ECC ?

Go to http://help.sap.com/search/sap_trex.jsp, Select "SAP Best Practices" instead of "SAP Documentation" on top.
Hope this helps.
Regards,
Kaushal

Need to install CRM and ECC in same server

Hi Experts,
I want to install CRM and ECC server in a single server. (Win2003/MS SQL server)
I think we need more space (Sizing).
Apart from this, i have couple fo questions in my mind..
1,Which server should i install first.?
2,Does it use the same Database for both servers (CRM and ECC) installation?
3,I know that SID is differ for both server, does it use the same kernel for Both.
4, What are the dependent and independent files ?
5, How the database wil behave when i stop/start one server ?
Could someone help me the stpes.
Thanks and regards
Thirumal

1,Which server should i install first.?
Doesn't make any difference... you can start with either of them
2,Does it use the same Database for both servers (CRM and ECC) installation?
Yes, It will create separate instances on the DB.
3,I know that SID is differ for both server, does it use the same kernel for Both.
No.. they'll have separate kernel directories.
4, What are the dependent and independent files ?
Files will be all independant, beside the hosts and services files.. but sap wise everything should be under different SID's (as far as i remember)
5, How the database wil behave when i stop/start one server ?
You have to be carefull with this one... if you stop the DB it will affect both systems... so when stopping the system make sure you use stopsap/startsap r3
Regards
Juan

Maintain Structured Product in CRM and ECC

Dear expert,
For structured product, i have folowing questiones. Could you pls kindly help on it:
1) Structured product can be maintained in both CRM and ECC, right?
2) If i matain in CRM, how can i download it to ECC?
3)how to maintain it in ECC?
4)if i maintain it in ECC, how to download it to CRM?
Thanks!!
Hedy

Arun,
In CRM the sales organization is an organizational unit object that has an attribute that corresponds to the 4 digit sales organization code in ERP. This is also true for purchasing organizations which are organizational units that have ERP purchase org code as an attribute.
So to do this you need to translate the organizational unit number based on the attributes of that organizational unit(sales or purchasing).
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Mutual Changes of sales document in CRM and ECC

HI
1.We have a scenario as we are creating orders in CRM, but want to change the same in ECC. Also whatever changes we do in ECC should flow back to CRM.
2.Similarly, if we create sales order in ECC, it should be changeable in CRM and the corresponsing changes flow back to ECC.
I came across following SAP notes for the same.
1.889051: Scenario A
2.642944:Interdependent changes
My question is What is the difference between Scenario A and Interdependent Changes?
Please help urgently.
Regards

Hi D J,
Check the below link.
Data Exchange CRM <--> ECC Sales transactions
Hope this helps.
Thanks.
Best Regards,
Arun Sankar.

What is the difference of customer master data between CRM and ECC

Dear all,
We are helping customer to evaluate using CRM or ECC to manage there customer master data, focusing on the benefit of using CRM system.
Can any one help to compare the difference between these two system?
some tips in my mind are:
1. CRM has a friendly user interface for user to adjust the layout, hide/display favourite information according to actuall req.
2. In CRM, user can change the field/assignment block description easilly
3. in CRM7.0, user can add new customzing field easilly via AET
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5. CRM store more customer infor. than ECC, such as Marketing attribute, account classfication...anything else?
any other benefit to use CRM for customer master data? Pls help!!!
Thanks very much!!
BR,
Hedy

I would agree with most of the topics you mentioned. Just one remark to topic number 5. Business partner doesn't have more data than erp. It has some more marketing oriented data, but on other hand doesn't have all finincial and credit data that are relevant for erp financial transactions.
In our company we have the following scenario: all business partners are created in crm (because there the sales activities are started and because we don' clasify at the begining all partners as customers but as prospects. and of course it has nicer user interface). but when we are closing the deals (ordreds are transfered to erp), we fill some additional (financial) data of that partner on erp side and clasify partners as customers.
Regards.

NW and ECC 6.0 Integration

Hi,
Can any one explain the process for Integration of Netweaver and ECC 6.0.
Thanks in advance

Hi,
Your question is not informative enough.
Please provide the details of the application which you want to link to ECC 6 (Like portal etc)
With Regards,
Saurabh

Data Element Sales Org in CRM and ECC differ in length...

Hi Experts,
The standard data element for Sales Org in ECC and CRM differ in Length.
Similarly the Purchasing Org.
I need to export the Sales Org from CRM to ECC. But there is an error due to the length mismatch.
Why is there this difference? How can my requirement be met ?
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Points Assured.
Thanks in Advance.
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use offset like vbeln+0(5).

Sales Area synchronization between CRM and ECC is not working

Dear Experts,
In CRM Customer master record we are maintaining Sales organization, Distribution Channel and Division (Sales Area) under Sales Area tab.
The Same Sales Area is downloaded from back-end ECC system.
when I create new customer in CRM, Sales Area data is not downloading to ECC system. I have maintained all settings but could not find why the problem is coming.
I request you to help me in resolving this issue.
Your suggestions will be highly appreciated.
Regards
Raghu ram

Hi Krishna,
Thnaks for response, Division Setting are maintained. Header Division Activated Checkbox selected.
We are not using service orgnisation
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CRM and Microsoft Project Server Integration

Hello,
Can anyone explain what solutions are available that can help in integrating SAP CRM with Microsoft Project Server? Is there any documentation available on this? Thanks.

Hello Roberto,
E-Mail rerouting is possible with an Exchange server. We use an adress [email protected] provided from the Exchangeserver. The mail is then forwarded to [email protected] to be retrieved by our CRM System for further processing. Please ask your Exchange admin again. I think he has to get wome more information about configuration possibilities.
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Regarding ECC 6.0- CRM and BW. URGENT....Please help!!

Dear All,
I have a small query- Are CRM and BW an integral part of ECC 6.0? I mean, if I install ECC 6.0, will CRM and BW also get installed OR Do I need to explicitly install CRM and BW after installing ECC 6.0?
If CRM and BW are an integral part of ECC 6.0, Do I need to carry out some additional steps/install add-on components(while installing ECC 6.0), to activate CRM and BW OR will it be activated by default once I am through with the normal installation process of ECC 6.0?
Thanks in anticipation!!

CRM-Customer Relationship Management
General Settings in CRM
Use
This section describes the general settings necessary for BW Integration in CRM.
If CRM is not involved in your scenario skip this section.
This step has to be carried out in the CRM system:
Integration with Other mySAP Components  Data Transfer to the SAP Business Information Warehouse  Business Content DataSources  Transfer Application Component Hierarchy
RSA9-Tcode
Confirm the security check: Do you want the content application Transfer Component Hierarchy? with YES.
If a dialog box appears requesting the user to enter a development class, enter a development class in the customers namespace and choose Save or choose Local object.
If no error message is sent the application component hierarchy has been transferred successfully.
Cross Connectivity:
It describes all settings that are necessary to connect the components of the SAP.system landscape with each other. The settings for each combination of two components to be connected are described in a separate structure node. The separate section headings make it possible to identify the activities required to connect certain components with each other. The section headings for components that are not part of the installation can be skipped
Connecting SAP BI with SAP ERP, SAP CRM
Procedure
To carry out the activity, choose one of the following navigation options in the SAP BI system:
Transaction Code     RSA1
SAP BI Menu     Modeling  Data Warehousing Workbench: Modeling
Connecting SAP BI with SAP ERP, SAP CRM
Procedure
To carry out the activity, choose one of the following navigation options in the SAP BI system:
Transaction Code     RSA1
SAP BI Menu     Modeling  Data Warehousing Workbench: Modeling
1.     Choose Modeling.
2.     Choose Source Systems.
3.     Select SAP in the window on the right.
4.     Choose the Context menu (right mouse click).
5.     Choose Create.
6.     Make the following entries:
Field     Entry
Target computer (server)                            Server of the SAP ERP, SAP CRM or SAP SRM system
System ID     System ID of the SAP ERP, SAP CRM or SAP SRM system
System number     System number of the SAP ERP, SAP CRM or SAP SRM system
Background user in source system     RFCUSER
Password for source system     welcome
Background user in BI     RFCUSER (can not be changed in this activity)
Password for BI user     welcome
9.     On the dialog box Please log on as an administrator in the following screen choose Continue.
10.     Log on to the Source System with your administrator user. Choose the correct client.
11.     On the dialog box New Source System Connection choose Continue.
12.     On the Replicate Metadata dialog box, choose Only Activate.
The building block CRM Lead Analysis describes the all the required activities to analyze the Marketing Lead Analysis data from SAP CRM in SAP Business Information Warehouse.
The analysis is carried out with the following queries of the InfoCube 0MKTG_C01 CRM - Lead Management (SAP BW Business Content).
The Lead Management InfoCube contains all the characteristics and data used for the administration of leads. This InfoCube enables you to execute the following standard queries available in SAP BW:
1.     Channel Analysis: This query is used to determine the best channels by which business partners are contacted in the context of a marketing campaign. Following each marketing campaign, the lead manager can compare the success of a given channel to those of others.
2.     Efficiency Reporting: This query is used to analyze the efficiency with which leads are qualified. By navigating to the sales organizations and the responsible employees for the leads, it is possible to assess how efficiently lead teams are working and to identify areas for improvement.
3.     Historical Evaluation: Use to help analyze and compare leads over different intervals (comparison of different quarters or years for example) to see if general characteristics in the processing of leads can be identified for these periods.
4.     Lost Leads: Provides an overview of the number of lost leads in a particular period and the reasons (implemented as a navigation characteristic) for the loss of the leads. This query is used to analyze the main reasons why leads might be lost, with a view to developing new strategies for overcoming these weaknesses.
5.     Channel Mgmt.: Top-n Lost Leads (Current Year): In a Channel Manager Portal, this query provides an analysis of the leads lost by a Channel Manager over the past 12 months. Channel Managers can also view the leads lost by their Channel Partners. In a Partner Portal, this query shows the top-n unsuccessful leads distributed by a Channel Manager to a Channel Partner. Partner Manager can see the lost leads of the Partner Employees over the year. Partner Employee can view his lost leads over the year.
InfoSources
0CRM_LEAD_H - Lead Header (Transactional Data)
0CRM_LEAD_I - Lead Item (Transactional Data)
0CRM_MIG - Mail GUID
Before starting activities in this building block, you need to perform or check the following steps:
1.     From the BW Connectivity building block the following activities have to be completed:
a.     Local Settings è SAP CRM: all activities have to be completed.
b.     Local Settings è SAP BW: all activities have to be completed.
c.     Cross Connectivity è Connecting SAP BW with SAP R/3, SAP CRM, SAP SRM: Connect your CRM System.
2.     From the General Settings for BW Integration building block the following activities have to be completed:
a.     In section General Settings in CRM all activities have to be completed.
b.     In section General Settings in SAP BW all activities have to be completed.

Integration of CRM with ECC

Hi All,
We are doing same scenario(Integration of CRM with ECC and replication of material/customer).My question is how to integrate CRM and ECC(Proxy OR WS). what are the interfaces involve in sap pi and any software component required in PI side.
Please help me.
Regards
Ravi

Hi Ravi,
Check first these links:
Synchronizing SAP CRM data to external systems via SAP PI
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0f10991-2c4d-3110-aab0-ad4bf5708baf?QuickLink=index&…
Regards.

Custom fields replication in sales order from CRM to ECC

Hi Experts,
We have added a few custom fields in CRM 7.0 (Ehp1) using AET. The BDoc BUS_TRANS_MSG has been automatically extended with these custom fields.
On ECC side also, same custom fields have been added to VBAK and VBAP, using APPEND STRUCTURE. Fields were added to ADDITIONAL DATA TAB B in VA01 / VA02 transactions.
Our issue is, when a sales order is created in CRM, it is getting replicated on ECC. But, only standard fields are getting replicated. The custom fields that we have added are remaining empty on ECC side.
In CRM --> txn SMW01, we can see that the BDOC is populated with custom fields also.
What is it that we have to do to ensure that custom fields are also replicated to ECC. Do we need to maintain field mapping between CRM and ECC, for custom fields, manually. How and where do we have to maintain the mapping. Also, please let me know the BADIs / exits that need to be implemented to achieve the above functionality
Regards,
Manohar

Hi Manohar
You can map these custom fields using the badi CRM_DATAEXCHG_BADI. Please see the documentation of the badi in SE18 in your system for further details.
Regards
Gavin

IS CRM AND ECC 5.0 INTEGRATED

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