Is it just me or was coming back to BT a big mista...

I received a call from BT in Jan of this year asking me if I would like to come back to BT for my phone calls(free evening and weekend) line rental and broadband for £24.95, from the very start it was a hassle (they told me it would be hassle free), can I give you my mack code! ehh not tonight we'll call you tomorrow night and then they didn't and then I had to a week later, calls such as this have been going on since then.
A week past saturday I phoned again this time to complain about my broadband usage! I am allowed up to 10gb (the kind BT advisor told me that 10gb would be more than enough for me as he had two kids the same as me and he set them the task of going over the 10gb each month and they couldn't do it) and I had received an email saying my usage was up to 21gb! I don't mind paying the extra but I wish BT had been straight with me at the start and put me on a better package, anyway as I said I spoke to the BT rep and explained my concerns to which he said please give me your mobile phone number and we will phone you back within 48 hours and sort it out, needless to say I am still waiting for that call.
I returned to BT on the promise of saying money so my question is was it a mistake to come back to BT ?

The mistake is in taking anything that sales people tell you at face value. 10GB is enough for web surfing, email and occasionally watching a program you've missed on BBC iPlayer or the ITV and Channel 4 equivalents.
Unfortunately, kids can use up vast amounts of bandwidth given the opportunity. There are people on this forum getting capped for going over 100GB/month.
Unfortunately, BT now have you trapped. Start paying monthly fees for going over the limit or switch to a more expensive package. Either way, BT wins.
The general rubbish customer service is all part of the BT experience. Just wait til you have to make a support call to India. I don't suppose other ISPs are really any better, unless you go for one of the premuim-priced ones.

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Is it just me or was coming back to BT a big mista...

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