Is it possible to remove an action log entry from a ticket?

Question

Hello.
Is it possible to remove an actoin log entry from a ticket.  We may run into a situation when confidential data has been pasted into the action log.
Thank you,
Richard

Answer 1

Yes, but not through the UI. the easiest way to do this would be with
SMLets.
Import-Module SMLets
$IRClass = Get-scsmclass Workitem.Incident$
$SRClass = Get-SCSMClass Workitem.ServiceRequest$
$ActLogRelationshipClass = get-scsmrelationshipclass System.WorkItem.TroubleTicketHasActionLog
$IR = Get-SCSMObject -Class $IRClass -Filter "Name -eq 'IR21'"
$ActionLogs = Get-SCSMRelatedObject -SMObject $IR -Relationship $ActLogRelationshipClass
Foreach ($ActionLog in $ActionLogs) {
if ( $ActionLog.Description -match "TEST") {
Remove-SCSMObject $ActionLog -Force -WhatIf
It should be noted that this will not remove the action log form the data warehouse. there isn't a supported method to edit data in the DW, so you're kinda on your own if you need to remove this data from the historical records