Is there a fios internet outage in zip 20191 now

there should be an easy way to check this

I agree with a way to check online wether there are reported issues and service down in your area. Would be much more helpful. I've been down since 9pm EST last evening (in the 08753 zip code) and according to the tech on live chat I used last night while tethered to my cell was:
Raymundo(22:52:16): FSC reports per Construction, an unknown source hit a 216 count fiber while digging and covered up the damage. A locate crew and digging crew is en route to locate the exact location of the damage so that repairs can begin
Yet when I called about an hour ago, Verizon has no knowledge of such an outage and tells me they need to send someone out... on FRIDAY. Poor service here imho. As far as I see it, either someone is getting bad information or they just aren't in communication with each other.

Similar Messages

  • FIOS Internet Outage in whole of NJ

    Hi folks,
    Would greatly appreciate if any one can confirm this...
    Is it true that whole of NJ is facing FIOS outage right now... I.e. 2011/06/14 1930 hrs EST and outage still continuing...?
    Just got off a call with support after being on wait for 45 minutes due to high call volume, and I was told there that outage area is entire NJ and there is no ETA. 
    I asked where I could find status of this outage on internet and I was told by the support person that she does not know about it.  Hence I asked what are the best ways to find out the status and I was told
    a. Try going to verizon.net in the morning and if I am able to get there that means internet is back up
    b. Call the same support number...
    Is Verizon really serious in this day and age with what I have been just told???? No ETA.. No status etc....
    Frankly speaking... I am a unhappy camper due to such a response!

    jsnj wrote:
    Tonya,
    Thanks for follow-up. I did receive a call after 14 hours of outage that  my problem may have been fixed. However as you can see it does not enable an individual to plan ahead of time and thus my suggestion to Verizon is to
    a. Proactively inform impacted customers that Verizon detected an outage and is currently working on its resolution. This will help Verizon in reducing the number of calls to their support center and help customers by their not having to waste time and wait for 45 minutes as I did.
    b. Provide an ETA as to when the issue is expected to be fixed. I understand that it may not always be possible to estimate this accurately but, a ballpark would work as well, as it will at least allow people to plan ahead of time.
    Thanks! 
    How do you propose that they inform customers? If the internet service is out, a website or an email would be ineffective for most since they couldn't access it. I certainly don't want a phone call at noon telling me that my internet isn't working (I work nights), and I'm sure you wouldn't want one at 3 AM. Snail mail would take so long to arrive that the outage would most likely be over before it was received.
    I'm not saying they shouldn't have an easy way for customers to find out when there's an outage, but the logistics of a proactive notification are a nightmare.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • New FiOS Internet Customer Lied to By Sales Rep - EXTREMELY UNHAPPY

    I had FIOS Internet installed in my new apt about a month ago. Before moving, I conducted my due diligence among the providers in my area. In order to sell me on the product, I had a couple chats with Sales Reps, which was documented on some type of call log. Anyways - on the last call I had, the Sales Rep convinced me to order FIOS Internet over the phone. She assured me that she would be able to match the price as reflected and promoted online. I wanted the 25/25 Internet service which was 49.99 for the first 12 months, and 69.99 for following 12 months. The Sales Rep then sent me the confirmation e-mail displaying the price. I immedaitely notified the Sales Rep that the discount offer was not reflected, but she assured me that it would show up on my bill. She even went so far as to get a manager on the line to confirm that. The reason the Sales Rep said it wasnt reflected was due to a glitch/outage they were experiencing. Allegedly - the outage would not allow the proper discounts and credits to appear on their screen, but again she assure me that this would not be the case when I received my bill. On that condition (receiving a proper bill with the appropriate quoted price) I approved of the deal.
    A month later, I received a bill THAT DID NOT REFLECT WHAT WAS PROMISED. After waiting for Verizon to amend the bill, to no avail, I decided to call Customer Service. That was an absolute waste of my time - an hour and change to hear the same story (not to mention the first Customer Service Rep deliberately hanging up on me after about 30 min). That what the Sales Rep said was not true - Sales Rep's cant match the online prices. [As an aside - why on Earth can't Sales Rep's for Verizon match the price that Verizon offers? That is very weird to me. You all work for the same company.].
    Why cant Verizon match what was offered/promoted - and what is currently being promoted at the moment on the web?
    To support my claim with facts - why would I agree to a $74.99+ price quote (that of 'no annual contract') for a 24 mo contract - when the 24 mo. contract obviously has a discounted price. Furthermore, in my due diligence and research, why would I agree to take a higher price when the quote online for the same service is far lower? All this implies is that in fact the Sales Rep did assure me that she could "match" the price promoted - there is no logical reason for me to accept anything else. 
    I need this to be resolved or I will soon cancel this service and move over to TWC. What this really amounts to is misrepresentation by the Sales Rep, and an unreliable Customer Service. 

    Hi mesalaza,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

  • Another case of intermittent internet outages

    For approximately the past 2 months, we have been experiencing periodic outages of our internet connectivity lasting minutes to hours.  Based on ongoing logging of ping times to www22.verizon.com, these episodes last for minutes to hours and are frequently preceded by periods of increasing network latency.  These episodes only affect the connection to the internet whereas connections within the house (between computers/devices/printers) remain completely functional with no latency. This is also NOT a WiFi problem as the connectivity to the internet affects computers connected via ethernet and WiFi the same.
    Turning the Actiontec off and back on restored internet connectivity some of the time.
    More recently, I tried disconnecting and reconnecting the coax from the ONT to the Actiontec and that reliably restores internet connectivity.
    At no point have either the ONT or router shown an error condition (all lights are green).
    There has been nothing in the Actiontec logs that suggested an error on the part of the router.
    We have about 16 devices on the network and all of those that access the internet are affected the same (Mac laptops, Windows laptop, Mac desktop, Linux-based HTPC, 2 phones, iPad, iPod, Wii, TV, Blu-Ray.)
    As I mentioned, we have been monitoring the connection using Cacti (www.cacti.net) to characterize the outages and they occur as described (usually increased latency followed by an outage). Based on these logs, the episodes only occur when we are actively using the network - i.e., not in the middle of the night or middle of the day on week days when no one is at home.
    We have contacted Verizon about 8 times regarding this problem without resolution.  This has included 3 separate visits by technicians to the house.  Here is what has been tried so far:
    Reset of the router to system defaults - no help.
    Use of alternative DNS servers on the router - no help.
    Replacement of the router with a new model (MI424-WR rev. F, original was rev. C) - no help.
    At the second visit by a Verizon technician, the ONT and its power supply were replaced - no help.
    Also at the second visit, the technician contacted Tier 2 support and the voice on the phone mentioned that he could see errors on some piece of Verizon hardware and that he would "monitor" the connection but this did not solve the problem.  Verizon makes it very hard, if not impossible, to contact Tier 2 support by calling Tier 1 support so we had no way to follow up with Tier 2 to let them know that nothing was resolved - no help.
    The third technician visit was supposed to include a "supervisor" (but did not) and resulted in no new ideas - no help.
    In an effort to avoid a conversion back to Comcast (after ~5 years of otherwise great service with FiOS), I purchased a new Netgear router and set up the Actiontec as a bridge (http://www.dslreports.com/forum/r17679150-Howto-make-ActionTec-MI424WR-a-network-bridge) - no help.
    After all of this, I am convinced that the problem lies somewhere with Verizon but don't know how to get them to do a more thorough evaluation.  I base this on the fact that we never lose connectivity within the house and that even configuring the Actiontec as a bridge did not have any effect.
    This problem (or one like it) has been described several times in these forums (search "intermittent" under FiOS Internet) and only some of those have been resolved.  Of those that have been resolved, none apply as we have tried all of the things that worked for them.
    I do not relish the thought of having to make the conversion back to Comcast so I am hopeful there may be some wisdom in this group about how to diagnose and resolve this.
    Thank you for your time.
    Under "normal conditions":
     > traceroute www22.verizon.comtraceroute to e3.g.akamaiedge.net (96.17.80.29), 64 hops max, 52 byte packets
     1  10.0.0.1 (10.0.0.1)  1.193 ms  0.856 ms  0.621 ms
     2  l100.bltmmd-vfttp-14.verizon-gni.net (72.81.130.1)  37.896 ms
        g0-5-2-3.bltmmd-lcr-22.verizon-gni.net (130.81.185.154)  22.380 ms  17.189 ms
     3  so-6-1-0-0.phil-bb-rtr2.verizon-gni.net (130.81.199.4)  42.495 ms  23.998 ms  25.223 ms
     4  0.xe-3-0-2.xl4.iad8.alter.net (152.63.3.57)  37.453 ms  31.728 ms  32.472 ms
     5  tengige0-7-1-0.gw1.iad8.alter.net (152.63.35.149)  25.323 ms
        0.tengige0-5-4-0.gw1.iad8.alter.net (152.63.33.45)  24.612 ms
        tengige0-5-2-0.gw1.iad8.alter.net (152.63.39.2)  24.493 ms
     6  teliasonera-test-gw.customer.alter.net (63.65.76.190)  45.077 ms  94.770 ms  27.457 ms
     7  * * *
    When the network is running slow (note the 3 seconds it takes to make the hop from the router to the first verizon-gni.net device):
    > traceroute www22.verizon.comtraceroute to e3.g.akamaiedge.net (23.13.144.29), 64 hops max, 52 byte packets
     1  10.0.0.1 (10.0.0.1)  1.015 ms  0.796 ms  0.698 ms
     2  l100.bltmmd-vfttp-14.verizon-gni.net (72.81.130.1)  3215.652 ms
        g0-5-2-4.bltmmd-lcr-22.verizon-gni.net (130.81.49.2)  2604.465 ms  3744.747 ms
     3  so-6-1-0-0.phil-bb-rtr2.verizon-gni.net (130.81.199.4)  4497.496 ms  1936.037 ms  4111.997 ms
     4  0.xe-3-0-1.xl4.iad8.alter.net (152.63.3.69)  3629.679 ms
        0.xe-3-0-2.xl4.iad8.alter.net (152.63.3.57)  4904.304 ms *
     5  0.ae4.br1.iad8.alter.net (152.63.33.121)  3949.525 ms  4127.460 ms  3847.150 ms
     6  te7-4-10g.ar3.dca3.gblx.net (64.212.107.157)  2395.500 ms  2421.707 ms  820.626 ms
     7  lag17.csr2.dca3.gblx.net (67.16.149.161)  3068.382 ms  3244.508 ms  1251.021 ms
     8  ip-64.214.129.106.gblx.net (64.214.129.106)  333.409 ms  1166.857 ms  674.483 ms
     9  * * *
    When there is no connectivity, the trace stops at the router or we are unable to resolve the host name.

    Thansk fro the link but all you did was provide me the live chat support link, which I have already done. I have already contacted Verizon and they have replaced the Router and tomorrow they come to troubleshoot the ONT, but I dont believe the problem lies within my house, as I think the problem exists on the FIOS network outsike my home.
    Please assist in getting my case escalated with FIOS support.

  • What wiring changes involved in upgrading from FIOS internet to FIOS internet + TV with DVR

    We have FIOS internet now with Actiontec router but we still have Comcast TV. I am considering switching over to FIOS for TV too but would like to know what wiring changes would be involved, if any. I'll describe the current setup.  We have a couple of soho LANS and new wiring cannot be run to the two soho LANs. 
    ONT.....coax cable......4-way coax splitter...
    Splitter Leg#1 goes to the Actiontec router.
    Splitter Leg#2 goes to coax line to a home office. There's an ethernet-coax bridge (Actiontec ECB2200) and a router for a small soho LAN there.
    Splitter Leg#3 goes to coax line to the attic. In the attic there's an ethernet-coax bridge (Actiontec ECB2200) and a router for a secon small soho LAN there.
    Splitter Leg#4 is free.
    Will adding FIOS TV be as simple as attaching a coax cable to Leg#4 on the splitter and connecting that coax to the DVR?

    tr888 wrote:
    ... Will adding FIOS TV be as simple as attaching a coax cable to Leg#4 on the splitter and connecting that coax to the DVR?
    Absolutely.  All you have to worry about is running the RG6 coax from the splitter to the DVR, and Verizon may even cover that depending on the terms of your install.  Good luck..

  • FIOS Internet connection reset on the verizon side

    I am a new subscriber of the FIOS internet after having Comcast for years.  I like the service speed, etc.. but I have one nagging issue that I can't seem to get any help with.
    I have the ethernet from the ONT plugged directly into my firewall (same one I used for years with comcast) and every 1 hour 55 minutes and 3 seconds it immediately drops the connection and then restarts it.  This is a problem as there are many times I am in the middle of a vpn session and once it kills my connection I lose what I was doing, etc.
    Any ideas or suggestions?
    Here is a snippet of my FW log showing the drops:
    This is repeated every 1:55:03 in my logs.....
    Primary Cable Modem connection terminated after 1 hour(s), 55 minute(s), 3 second(s).
    Primary Cable Modem connection established, IP address XX.XX.XX.XX assigned.

    Wondering if it has to do something with renewing the lease?  Getting a new ip addy each time?
    Perhaps the firewall you have the internet running through isn't working well with the renewing of your lease -- seems like it since it appears it happens on set intervals.  Maybe there is something you could modify in the firewall settings?

  • New FIos Internet user

    Hoping someone can help a new FIOS internet user that's not much of a tech person.  I have a new Verizon FIOS connection at home and an ActionTec wireless router connected to a box on the wall by coax cable.  No problem with the wireless connection to my two family laptops, nice strong signal all through the house.
    I want to connect two powered switches by ethernet cable to the ports on the router.  One to connect my DirectTV box and bluray player so they have internet connections, and one in my basement to run a desktop PC that doesn't have a wireless card in it.  Are there any problems with this?  Does Verizon allow me to have two separate switches connected to the router which then power multiple items?  Thanks!
    Solved!
    Go to Solution.

    You should have no problem connecting a switch to each of two ports on the Actiontec, and then feeding multiple devices from those switches.  I'm doing that myself.
    However, I don't understand why you need a switch in the circuit between the router and the desktop PC in the basement.  If there's only going to be one device connected in the basement a direct run of Cat 5e or Cat 6 cable from an Actiontec port to the basement PC should do the trick. 

  • How do I change the room that my FiOS Internet connection is wired to?

    My FiOS Internet connection was placed in my office but I am now renovating and need to remove my computer ( wired ) as well as router to another room during the renovation .
    I have coax outlets in 4 other places throughout the house but they were not wired to get the FiOS signal.
    I called and was told that if I am able I can connect one of those to the FiOS splitter or I can get verizon to come out to do it for me ( but I don't want to spend the money , particularly since this is temporary )
    Can anyone tell me how to do this?
    I checked out the wiring and can see that the Box in my basement is connected to a splitter with 6 other plugs of which 2 are used.
    Then there is another splitter attached to the wire that is coming in to the basement from outside. That is a splitter with 4 plugs..
    Any ideas? I can attach a picuture of the splitters if anyone is willing to take a look. ( tho I'm not sure if this post will take images since I dont' see an ' attachment link '
    Thank you!
    Susan

    The four plug splitter I assume is from a previous Cable company installation. If by "Box" you mean the ONT Verizon installed when you had FiOS put in, just connect a Coaxial cable coming from a desired room to the splitter the ONT is connected to and move the router over. Things should connect right up.
    ========
    The first to bring me 1Gbps Fiber for $30/m wins!

  • Email photos from iPhoto 8 with Verizon Fios internet

    I am totally new to the wonderful mac world. I have a new iMac with Verizon Fios internet. When I try to automatically setup for emailing photos it tries to setup something with "incoming.yahoo....
    How do I go about setting up email sharing of photos?

    mrmole
    To email photos from within iPhoto you need to use one of the following applications for email:
    1. Apple's Mail (it comes with your Mac)
    2. Entourage
    3. AOL
    4. Eudora
    Only these four apps allow direct emailing from within iPhoto. You make your choice in the iPhoto Menu -> Preferences -> General pane.
    OF course, you need to set up these clients to work for email with your own email settings. Fir details on how to do that you'll ned to consult the Help on the particular app.
    If you use Web-based email, you cannot email from within iPhoto. In that case you can use one, some or any of the following:
    For 10.5 users: You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Apple-Click for selecting multiple pics.
    Uploaded with plasq's Skitch!
    To upload to a site that does not have an iPhoto Export Plug-in the recommended way is to Select the Pic in the iPhoto Window and go File -> Export and export the pic to the desktop, then upload from there. After the upload you can trash the pic on the desktop. It's only a copy and your original is safe in iPhoto.
    This is also true for emailing with Web-based services. If you're using Gmail you can use iPhoto2GMail
    If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto. With 10.5 you can access the Library from the New Message Window in Mail:
    Uploaded with plasq's Skitch!
    If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
    Or, if you want to access the files with iPhoto not running, then create a Media Browser using Automator (takes about 10 seconds) or use THIS
    Other options include:
    1. *Drag and Drop*: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
    2. *File -> Export*: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
    3. *Show File*: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.
    Regards
    TD

  • How can I downgrade Triple Play to just FIOS Internet?

    A couple of months ago, Triple Play seemed like a good deal. I only wanted Internet and TV, but Triple Play came out being the cheapest bundle with both of them. The deal was only available online. When I got it, then I found out that you have to rent a cable box to get TV service, which adds $10/month to the bill. It seemed horribly misleading - if it's actually required, I see no reason to make it a separate expense other than to conceal the true cost of the service - but overall still a good deal.
    Now, I find I never watch TV. Ever. There's just no time for it. I like FIOS Internet, but I'm also paying for services that I don't use. And Verizon is making it very difficult to change this. There is no information about doing this at all on any of Verizon's pages. After calling customer support, I find out that the price I'm paying comes from a complicated array of discounts, which are only available to new customers, and would go away if I changed my bundle, meaning that I'd be paying much more if I got rid of the TV service. Not only that, I can't even return the cable box to reduce my monthly bill $10 - doing this would automatically disqualify me from the Triple Play discounts because I can't get TV service without it (even though I absolutely can, just with a very limited selection of channels - I've tried plugging the coax right into the TV and it works more or less).
    So, what can I do? Xfinity's Performance bundle at $30/month is looking pretty attractive, and maybe after a 6 month trial period Verizon can consider me a "new customer" again. But if and only if there's a way I can just cut back on the services I don't use and make my bill go down instead of up, I'd just as soon not go to the trouble of changing ISPs.

    "Services and fees" are something you can't do about because those are county's charges. As for the $10 charge for the cable box, I don't know what to say but they should have been free. Have you asked why you're being billed for the box? The offer you signed up for is probably alot different than the ones that exists today. Did they charge you for the box the first month you have services.

  • Hello there,  I created a DPS application and I want that when you click on an image, it opens a pdf. But this one is on the ipad.  This is in case there is no internet connection.   Thank you.

    Hello there,
    I created a DPS application and I want that when you click on an image, it opens a pdf. But this one is on the ipad.
    This is in case there is no internet connection.
    Thank you.

    How to make the zip: http://helpx.adobe.com/digital-publishing-suite/help/import-htmlresources.html
    How to link to the asset: Digital Publishing Suite Help | Hyperlink and button overlays
    Neil

  • Linksys SPA2102 does not reconnect itself after an Internet outage

    I have the SPA2102 VOIP adapter. It is connected to my router through one of it's ports. When my internet goes out, obviously I lose my phone. But when the internet comes back up, the SPA2102 does not reset itself. I have to unplug it and plug it back in to reconnect to the internet.
    Is there anything that can be done to have this automatically reset if the internet goes out?

    In some other cases , you even need to power cycle the whole network just to get the internet back working which is more frustrating, but this does not happen on all SPA's on the same setup I guess. There's no specific parameter to make the unit automatically reset after an internet outage. Try setting a valid static IP on the WAN side of your SPA2102, setting DNS using the IP of the main router sometimes work or you may try using universal DNS. Check also the firmware version. 

  • VOIP has stopped working -- FIOS Internet -- Verizon blocking ports?

    Background:
    I have two VOIP device, one is from VOIP.com (HT-286) and the other is my Blackberry 8220 wifi-enabled phone.
    Until December, I had Cox Internet for the last two years -- ZERO problems with the above devices.  I made and received phone calls just fine.
    FIOS internet installed early december.  Both devices worked fine on install.  I made and recevieved VOIP phone calls with both the VOIP.com device (Home phone) and my wifi Blackberry.
    I've taken my VOIP box over to the neighbor's to test it -- works fine.  I plug into their router and have no problems.  My wifi Blackberry works just fine when I go to to the bookstore or coffee shop (Free wifi).
    Internet (as defined by using PC web browser) and TV work fine.  We have VOIP service with VOIP.com.
    Problem:
    About two weeks ago, I noticed that I would occasionally get phone calls on the blackberry and there would be no one there. I didn't think anything of it until my wife finally asked me why she couldn't make outgoing calls on the house phone.
    I tested it, and this is what I found:
    BOTH PHONES:
    Phone rings.  "Dead" call.  However, the caller can hear ME but I cannot hear them
    I make outgoing call on VOIP/house phone:  I get dial tone, and dial as normal, but once I've dialed, SILENCE.  No ring, nothing.  The called phone will ring but I will not hear it, nor hear the other party answering.  I can call my wife's cel phone (Tmobile) or work phone and it rings.  She can hear me, but I cannot hear her.
    I make outgoing calls on wifi Blackberry:  Enter number and press send as normal, but SILENCE.  Same symptoms as above.
    As I said, I've taken both devices to other networks and they work fine.  NOTHING was changed on the router in the time frame EXCEPT the name of the SSID, which I changed the very first day --both devices were working for several weeks after.
    I have powered off and restarted the router a dozen times and I just did a "hard" reset to return it to the factory settings :: my voip service still is not working properly.
    WHAT I HAVE DONE:
    I called Verizon FIOS Internet support.  They say since I can watch TV and access the web, that nothing is wrong.
    I called VOIP.com and they say they see the device coming into their network, but they cannot see if Verizon is blocking ports 5060-5070.
    Blackberry support flat-out says that Verizon is blocking ports.
    Can someone help?
    Solved!
    Go to Solution.

    plautus wrote:
    Background:
    I have two VOIP device, one is from VOIP.com (HT-286) and the other is my Blackberry 8220 wifi-enabled phone.
    Until December, I had Cox Internet for the last two years -- ZERO problems with the above devices.  I made and received phone calls just fine.
    FIOS internet installed early december.  Both devices worked fine on install.  I made and recevieved VOIP phone calls with both the VOIP.com device (Home phone) and my wifi Blackberry.
    I've taken my VOIP box over to the neighbor's to test it -- works fine.  I plug into their router and have no problems.  My wifi Blackberry works just fine when I go to to the bookstore or coffee shop (Free wifi).
    Internet (as defined by using PC web browser) and TV work fine.  We have VOIP service with VOIP.com.
    Problem:
    About two weeks ago, I noticed that I would occasionally get phone calls on the blackberry and there would be no one there. I didn't think anything of it until my wife finally asked me why she couldn't make outgoing calls on the house phone.
    I tested it, and this is what I found:
    BOTH PHONES:
    Phone rings.  "Dead" call.  However, the caller can hear ME but I cannot hear them
    I make outgoing call on VOIP/house phone:  I get dial tone, and dial as normal, but once I've dialed, SILENCE.  No ring, nothing.  The called phone will ring but I will not hear it, nor hear the other party answering.  I can call my wife's cel phone (Tmobile) or work phone and it rings.  She can hear me, but I cannot hear her.
    I make outgoing calls on wifi Blackberry:  Enter number and press send as normal, but SILENCE.  Same symptoms as above.
    As I said, I've taken both devices to other networks and they work fine.  NOTHING was changed on the router in the time frame EXCEPT the name of the SSID, which I changed the very first day --both devices were working for several weeks after.
    I have powered off and restarted the router a dozen times and I just did a "hard" reset to return it to the factory settings :: my voip service still is not working properly.
    WHAT I HAVE DONE:
    I called Verizon FIOS Internet support.  They say since I can watch TV and access the web, that nothing is wrong.
    I called VOIP.com and they say they see the device coming into their network, but they cannot see if Verizon is blocking ports 5060-5070.
    Blackberry support flat-out says that Verizon is blocking ports.
    Can someone help?
    VZ isn't blocking those ports.  they only have restrictions on port 25, and in some areas port 80.  all other ports are open.
    I would reach back out to voip.com and see if you can escelate it with them.    you can also go to portforward.com and see if they have any walkthrough guides for your particular device.    if you have a friend with fios you can try switching routers to see if that is the culprit, but there is nothing in your description that suggests to me that it would be a router issue.     Also look into QOS if your VOIP people can give you any information on that,   it may also be an avenue you would want to explore if you have VOIP transpiring over there.

  • Can I purchase FiOS Internet alone, and what are the costs associated with it?

    There is no FiOS available in my area currently, but is expected to become available soon. This is my question, when my brother signs up for the bundle, (television, telephone, and internet), is it possible to add another FiOS internet line (we prefer to have separate internet connections), and ONLY internet, without telephone and television? If so, what are all the costs, such as if I need to get another telephone line to facilitate FiOS internet?
    Solved!
    Go to Solution.

    FIOS is fiber to the premise, you do not have to have a phone circuit. Tekephone and Data, and Video if available in your area, are available bundled or as seperate packages. Call your local sales office or go to www.verizon.com/fios  for prices
    You can not have two data circuits on one account, so you will need a seperate ONT unless you live in an apartment building and they hav a Multi Dwelling Unit (MDU) Optical Terminal installed.
    If you want two seperate routers on one circuit you can do that, but Verizon  does not support it, you would have to set it up yourself.

  • About fios internet and my router and availbility of service

    Hi, I am here because I am extremely concerned about the availability of fios internet at my area, I am at California, Rowland Heights area. Cable sucks here, and I need a reliable service for my needs, are there any news of when will the fios internet become available at my area?
    Another is that, because I have my own router, its a D-LINK DI655, fairly expensive gaming router, will I be able to use it still if I get fios internet service? I bought it thinking that might fix some of the problem that I have now with the cable internet( which it helped a bit but main problem is still at cable's backbone line under the street).

    I'm not with Verizon so I can't tell you when FIOS will be available but you can certainly use your own router.  When FIOS is installed you must tell them you want the Internet connection terminated as a CAT 5 connection.  Otherwise they will use your existing COAX connection and the Internet connection will be COAX, similar to how most Cable Company Services are provided.  Verizon will then install their own router which will accept the COAX connection.  (The Verizon router can accept a Cat5 cable Internet connection too.)
    There is one thing to know however about using your own router.  If you decide to get the TV service from FIOS you will need to use the FIOS router (or buy a MOCA device).  The FIOS set top boxes require an internet connection to download the channel guide and to get video on demand.  There are FAQ's either here on these forums or on DSLreports.com that discuss how to use your existing router on the FIOS service with TV.  
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