Is there any documentation on Peoplesoft CRM 9 HelpDesk for Human Resource?

Hi,
We are looking into the possibility of acquiring the HelpDesk HR module. Currently we are using the Human Capital Management (HRMS) and Customer Relationship Management (CRM) Help Desk modules. I am looking for any sort of documentation which would help me understand the current functionality of the CRM Help Desk HR module and how it integrates with the HRMS module and current CRM HelpDesk modules. Any assistance would be appreciated.
Thanks
Elana

Please verify the below online PeopleBook help for CRM9.
http://download.oracle.com/docs/cd/E12341_01/crm9pbr0_run2/eng/psbooks/index.htm
Thank you!
Best Regards
Soundappan

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Please verify the below online PeopleBook help for CRM9.
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Is there a way in PeopleSoft CRM 9.1 to send customers a customer satisfaction survey after their HR Helpdesk case has been resolved (other than Workforce Communications)?

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Hello,
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I am in 7.0

data: l_dow TYPE I,
      L_S_RANGE TYPE rssdlrange.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'F2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'G2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'L2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCDD'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCDI'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCR1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCR2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZDR1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZEDI'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZMD'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZRE'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZRE1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZRED'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZSMP'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZUSD'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZUSI'.
APPEND L_S_RANGE TO l_t_range.
CALL FUNCTION 'DATE_COMPUTE_DAY'
EXPORTING
    date = sy-datum
IMPORTING
    day = L_DOW.
IF l_Dow EQ 5.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'S1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'S2'.
APPEND L_S_RANGE TO l_t_range.
ENDIF.

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Is there any documentation on Peoplesoft CRM 9 HelpDesk for Human Resource?

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