Is there any documentation on Peoplesoft CRM 9 HelpDesk SLA's?

Hi,
Is there any documentation available on Peoplesoft CRM 9.0 HelpDesk about Service Level Agreements for internal employees?
We are looking into implementing Service Level Agreements on the Help Desk module for internal clients (employees). I am looking for any sort of documentation which would help me understand the current out of the box functionality of Service Level Agreements relating to how t functions for internal clients. Any assistance would be appreciated
Thanks
Elana

Please verify the below online PeopleBook help for CRM9.
http://download.oracle.com/docs/cd/E12341_01/crm9pbr0_run2/eng/psbooks/index.htm
Thank you!
Best Regards
Soundappan

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Is there any documentation on Peoplesoft CRM 9 HelpDesk for Human Resource?

Hi,
We are looking into the possibility of acquiring the HelpDesk HR module. Currently we are using the Human Capital Management (HRMS) and Customer Relationship Management (CRM) Help Desk modules. I am looking for any sort of documentation which would help me understand the current functionality of the CRM Help Desk HR module and how it integrates with the HRMS module and current CRM HelpDesk modules. Any assistance would be appreciated.
Thanks
Elana

Please verify the below online PeopleBook help for CRM9.
http://download.oracle.com/docs/cd/E12341_01/crm9pbr0_run2/eng/psbooks/index.htm
Thank you!
Best Regards
Soundappan

Is there a way in PeopleSoft CRM 9.1 to send customers a customer satisfaction survey after their HR Helpdesk case has been resolved (other than Workforce Communications)?

Is there a way in PeopleSoft CRM 9.1 to send customers a customer satisfaction survey after their HR Helpdesk case has been resolved(other than Workforce Communications)?

Hello,
Could you please let me know if there is any way in PeopleSoft CRM 9.1 to send customers a customer satisfaction survey after their HR helpdesk case has been resolved(we do not have the 'Marketing' and 'Workforce Communications' menu options) ?

Is there any documentation for filter routine in Data Transfer Process?

I am trying to create a filter routine in the Data Transfer Process to select different billing types depending on what date the Data Transfer Process is running....
I have searched through SDN and found some examples, but some formal documentation would help.
Is there any documention on filtering in a Data Transfer Process using a routine?
I am in 7.0

data: l_dow TYPE I,
      L_S_RANGE TYPE rssdlrange.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'F2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'G2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'L2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCDD'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCDI'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCR1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZCR2'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZDR1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZEDI'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZMD'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZRE'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZRE1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZRED'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZSMP'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZUSD'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'ZUSI'.
APPEND L_S_RANGE TO l_t_range.
CALL FUNCTION 'DATE_COMPUTE_DAY'
EXPORTING
    date = sy-datum
IMPORTING
    day = L_DOW.
IF l_Dow EQ 5.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'S1'.
APPEND L_S_RANGE TO l_t_range.
l_s_range-iobjnm = '0BILL_TYPE'.
l_S_range-fieldname = 'BILL_TYPE'.
l_S_range-sign = 'I'.
l_S_range-option = 'EQ'.
l_S_range-low = 'S2'.
APPEND L_S_RANGE TO l_t_range.
ENDIF.

Is there any documentation for iBooks Author.

Is there any documentation for iBooks Author.

Apple has a FAQ article at: support.apple.com/kb/HT5071
You can also go here for information: www.apple.com/support/mac-apps/ibooksauthor/
Google also has a lot of third party information with a simple search.
And of course you can always to to the iBooks Author forum here on Apple Support Communities. The link for that is here: discussions.apple.com/community/ibooks/ibooks_author

Is there any documentation which throws light on how data aggregation happens in data warehouse grooming? what algorithm exactly it follows in different aggregation type (raw, hourly, daily)?

Is there any documentation which throws light on how data aggregation happens in data warehouse grooming? what algorithm exactly it follows in different aggregation type (raw, hourly, daily)?
How exactly it picks up a specific data value during Hourly aggregations and Daily aggregations?As in How the value is chosen. Does it say averages out or simply picks value at the start of the hour/day or end of the hour/day ??

I'll try one more time. :)
Views in the operations console are derived from data in the operational database. This is always raw data, and typically does not go back more than 7 days.
Reports get data from the data warehouse. Unless you create a custom report that uses raw data, you will never see raw data in a report - Microsoft and probably all 3rd party vendors do not develop reports that fetch raw data.
Reports use aggregated data - hourly and daily. The data is aggregated by min, max, and avg sample for that particular aggregation. If it's hourly data, then you will see the min, max, and avg for that entire hour. Same goes for daily - you will see the
min, max, and avg data sample for that entire day.
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Is there any documentation on Database parameters?

Hi
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My questions
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Thanks

Mukesh,
When we ran our load tests, we found that database settings were simply not the bottleneck, at least for the overhead of generating Portal pages and running a Portal instance. Of course, if you're using the database for other purposes, then you need to tune the database as you would for any other application. The type of tuning you do is totally dependent on your unique configuration and application mix. I suggest you refer to the Oracle8i Designing and Tuning for Performance manual.
Regards,
Jerry
null

Is there any documentation on creating basic paper reports?

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Is there any documentation that would just teach me how to create simple reports without all the web functionality? I was trying to follow along in the Reports Builder 6i, but it seems a lot has changed since 6i and I am having trouble just trying to find the corresponding buttons in 9i.
I need to learn how to create reports, triggers, and especially I want to learn how to rearrange the report output after it has been created. It seems very confusing to me how to do this on Paper Layout or Paper Design screen.
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(HTML version ) http://otn.oracle.com/products/reports/htdocs/getstart/docs/B10310_01/title.htm
Thanks
The Oracle Reports Team

Is there any documentation regarding the fuego.fdi.* libraries

Is there any documentation regarding the fuego.fdi.* libraries
thanks

Hey lloyd,
It looks like there is!
Within Studio, click on the 'Documentation' flap on the bottom of the screen.
Then, open the project flap, and navigate to Catalog -> Fuego -> Fdi
Double click on any of the individual components, and its documentation will appear within the documentation flap on the lower portion of the screen.
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Is there any Documentation frame work for OAF development

hi
Is there any Documentation frame work for OAF development like AIM Documentation for RICE components ?
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thanks

You can extra sections if needed based on the customizations / extensions / personalizations.
Cheers
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Is there any documentation on widget events in iBooks?

I've seen very little detail on how to use edge published widgets in iBooks. The widget creation process is straightforward, but using them in an iBook is problematic. I have been testing the following work-flow:
Export from Edge Animate to Widget
Use iBooks Author to import the Widget
Copy the book to an iPad via iTunes and test
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It's important to supply a poster image of the same size as the widget stage as this appears to determine the size the widget will be displayed.
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Maybe this is a question for Apple, but I feel some pointers in the Edge documentation might help here.
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If you aren't using dynamicSQL... you can just catalog the database, and make direct sql calls (not recommended)... but if you catalog it, then just an INSERT command works... or UPDATE... etc
logMessage "Starting insert."
INSERT INTO MYTABLE(id, name) VALUES ("2", "kevin");
logMessage "Finished insert."Check out the studio help under SQL Keywords for more info on that...
HTH
-Kevin

Is there any documentation on how to use JDBC in ALBPM?

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3) I get the following error: This driver is locked for use with embedded applications.
Is there any tutorial or documentation on how to use JDBC in ALBPM?
Thanks in advance

I don't know of any documentation off hand... but what are you trying to do? I haven't needed to to make a connection using the DriverClass....
If you aren't using dynamicSQL... you can just catalog the database, and make direct sql calls (not recommended)... but if you catalog it, then just an INSERT command works... or UPDATE... etc
logMessage "Starting insert."
INSERT INTO MYTABLE(id, name) VALUES ("2", "kevin");
logMessage "Finished insert."Check out the studio help under SQL Keywords for more info on that...
HTH
-Kevin

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2) Is there any way to enable a CUA compliant menu bar in Digital Editions? With no menus and no help I have been completely unable to figure out how to use the program.
Any help would be appreciated. Thanks.

Bentley beat me to it :)
The online help can be gotten at by hitting "F1" or selecting "Adobe Digital Editions Help" from the Library/Reading drop down menus.
Alternatively the web page is at
http://www.adobe.com/products/digitaleditions/help/
Jim Lester
Adobe Systems

Is there any Documentation about MDM4J (Java API) ?

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I was wondering... Is there any possibility to get documentation about the classes in the MDM4J.jar ?
We can not use the other Java Api, and we need to understand this one.
Thanks in advance,
Mariano.-

Dee Bishnu wrote:
You're looking for documentation in addition to the javadoc included with MDM4J, right?.-
Exactly, but, I don't have the javadoc that are included with MDM4J. Are the javadocs always shipped with the MDM4J.jar?
RDNPrasad wrote:
Hi Mariano,
all the documentation is available via the MDM documentation center on SAP Service Marketplace:
http://service.sap.com/installMDM
Yes, but in that adress you only see the last documentation, and I want an old documentation that isn't found there.
Nico Razlow wrote:
hier is the link to the Java API SP3 (mdm4j):
https://websmp209.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700007403222005E
Thanks !! That PDF was really helpful !!!
Sudheendra Puth wrote:
To work on java api using MDM4J use the below link on javadoc
http://help.sap.com/javadocs/MDM/SP06P2/index.html
Kindly award points if it was helpful
That adress is the documentation for the "New Java API", not the MDM4J.
I'm going to put the question as answered because the PDF that Nico provided is like a javadoc. If anyone has any more information, please contact me privately.
Thanks to all for the Answers !!!
Mariano.-

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Prem.

https://websmp203.sap-ag.de/smb/sbocustomer/documentation
get into the link and u can get on info abt all related to release.
Regards,
Dhana.

Is there any documentation on Peoplesoft CRM 9 HelpDesk SLA's?

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