ISE Mac OS X - Self-Provisioning FAILED

Good morning everyone, I have 5 devices which are tested self-registered.
- iPad
- iPhone
- Window 7(wire, wireless)
- Window 8.1(wire, wireless)
- MacBook OS X
The four devices work except MacBook OS X, i have tried many way to solve it but still doesn't work such as
- change version of native supplicant
- change browsers(firefox, safari) which are used to run java and many other ways.
Could anyone tell me what i should solve this

The fact that this is working for other devices but only fails for your MAC books is going to be tough to figure out. 
Can you:
1. Check what the device is being profiled with when the error happens
2. Check the SCEP server and look for any errors
3. Provide screen shots of:
- From the detailed windows of the live authentication event
- Your client provisioning policies
- Your Authorization rules
- The certificate template (all settings) used for the BYOD flow
4. Also, what version of code are you running and what is the model of your WLC

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    Errors When Adding Devices to My Devices Portal
    Employees cannot add a device that is already added if another employee has previously added the device so that it already exists in the Cisco ISE endpoints database.
    If employees are attempting to add a device that supports a native supplicant, recommend that they use that instead. That registration process will overwrite the original registration and switch ownership to the new user.
    If the device is a MAC Authentication Bypass (MAB) device, such as a printer, then you must resolve ownership of the device, and if appropriate, remove the device from the endpoints database so that the new owner can successfully add the device.
    For more information on self-provisioning.
    http://www.cisco.com/en/US/docs/security/ise/1.2/user_guide/ise_mydevices.html Errors When Adding Devices to My Devices Portal
    Employees cannot add a device that is already added if another employee has previously added the device so that it already exists in the Cisco ISE endpoints database.
    If employees are attempting to add a device that supports a native supplicant, recommend that they use that instead. That registration process will overwrite the original registration and switch ownership to the new user.
    If the device is a MAC Authentication Bypass (MAB) device, such as a printer, then you must resolve ownership of the device, and if appropriate, remove the device from the endpoints database so that the new owner can successfully add the device.
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    http://www.cisco.com/en/US/docs/security/ise/1.2/user_guide/ise_mydevices.html

  • BYOD , ISE MAC OS X Client Provision

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    *Please rate helpful posts*

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  • Java not recognized by Cisco Self-Provisioning Portal on Apple computers

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