ISight, Apple Care, and the future...
Hi there. I have a few questions I am looking for answers for...
First off I am definately going to buy a MacBook Pro. I need it for the end of September but am not sure when the best time to buy is. I heard that Apple were introducing a new chip type in September but I'm not too keen using publicly untested products (think the first week of the Pro being released). Can anyone confirm this is true? Also are Apple releasing/upgrading anything in the next few months?
Secondly, can you use the in-built camera with MSN Messenger?
And lastly what are the benefits to Apple Care? It's a lot of money. Is it worth it?
Thanks to all in advance
I heard that Apple were introducing a new chip type in September but I'm not too keen using publicly untested products (think the first week of the Pro being released). Can anyone confirm this is true? Also are Apple releasing/upgrading anything in the next few months?
This first question is something no one here can answer, since only Apple employees under a nondisclosure agreement would know the answer. Also, speculation about future products is something Apple doesn't allow on their forums. But there are a lot of other forums where you can discuss this.
Secondly, can you use the in-built camera with MSN Messenger?
At least when this post was answered, it looks like the answer was no. But that could have changed since then, possibly, and there were also some suggestions in that topic for alternate MSN Messenger clients. Check for a new version of MSN messenger or any information about future plans for updates, maybe?
And lastly what are the benefits to Apple Care? It's a lot of money. Is it worth it?
That's for you to decide, but in my opinion it's worth it. It extends the hardware warranty to a total of three years, and since it's an actual Apple warranty, not a third-party warranty extension, it's very easy to get service under the AppleCare Protection Plan (APP). I find it valuable for notebook computers, which tend to have more odd issues over time due to more moving parts, etc. And it seems especially likely that one might need an extended warranty for a computer with as new technology and design as the MacBook Pro. For some details about how an APP works, see Is phone support and warranty service free?
It does not cover accidental damage. For that kind of coverage you need to look to homeowner's insurance or a computer insurance policy.
Keep in mind that while the list price of an APP for a MacBook Pro is $350, you can buy it from any Apple authorized retailer and pay significantly less, sometimes as low as $270, easily for $300.
Similar Messages
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I doubt this is a GPU issue i've restarted my Mac, but the shape of the flickering area is in a cone shape comming from the bottom edge from the right side in about 2 inches. I'm thinking this is a failing display?
Apple will cover it if it was an accident or defect. Take it to a nearby Genius bar. I'm guessing its a graphics card or display issue. But the symptoms of a damaged GPU for me were different. I had issues with my last 13" MacBook Pro non-retina mid 2012. If I set it down or moved my machine, my screen would flicker and the pixels would be completely off and the whole system would freeze, even if I wasn't using it. If it fronze when I didn't use it, it would get REALLY hot. Like I said, if it's an accident and less than a year old, Apple will cover repairs. If it's older than a year and it was accidental, AppleCare won't cover it. If it was a defect, it will be covered as long as the AppleCare hasn't expired. If you buy a MacBook through BestBuy, you could buy BestBuy Care which covers accidental and defects. My friend fried his last machine with water and apple was going to charge him the price of a new machine and BestBuy charged about $900 and then he paid extra to upgrade to a new retina display.
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I got an iPhone5 with apple care and it got stolen and I got it back but the person who took It drawed something on the back would that void my apple care?
probably not.
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I dropped my 2012 13" MBP and dinged up the upper right hand corner of the casing...does my apple care cover the cosmetic part of my MPB?
No. That would not be a manufacturing defect. Any repair costs will be bourne by you.
Ciao. -
When I turn on a video the screen on my MacBook Pro freezes. I've been through Apple Care and they couldn't fix the computer. I think the fan and the graphics are the problems. I can restart after two attempts. Sometimes I use SAFEBOOT
Please advise the model MBP you have and the OSX you have installed.
Also try a SMC reset:
http://support.apple.com/kb/ht3964
Ciao. -
I need to purchase a power cord for my intel based 27" iMac. I have had it for almost 2 years, I don't have apple care and I don't want to take it in to the genius bar. I know it's the power cord and I just want to purchase one.
iMacs take generic power cords. If it fits into the back of the iMac and an electrical socket, it'll work.
Good luck.
Dr. C. -
Worth getting apple care for the Retina model?
Is it worth geting apple care for the Retina models? have read they can be dodgy...
Since I will have a one year warrenty could I just skip out on apple care untill a month before the warrenty expires as the warrenty will cover all my needs?jaymanjoel wrote:
From the sounds of it, the Retina 2012 model is so not worth it. I assume that the 2012 retina model is almost like a testing ground to build on future retina models so there will be a lot of bugs to sort out... i assume such bugs like program capabilities with retina will be sorted out by the time the 2013 model comes around?
Have to agree completely with that.
If I was in the market for a new Mac it certainly would not be one of the Retina models. Way to expense for what you get and then there are all the problems with it.
You know I've been doing my work and having fun on computer for over 20 years and never needed a screen like the Retina to actually get things done and make some money. -
I Shut down my Mac by holding in the power button after my iMac froze and now when I try to turn it back it on all I get is the grey screen with Apple loge and the timer and doesn't get any further. I have tried the diagnostic test but nothing was found.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Apple Care covered the fault of the Airplay unstable
I am a teacher from Taiwan who using iPad Air via Airplay on teaching. I
have reported the unstable situation about Airplay that I faced almost every day
on my classrooms to Apple Care since March. But every time I called, they all
denied that Airplay has any problem.
They kept convince me to believe the problem is cause by my wifi
or my apps. This went on for months, until May 22 I went to "Studio A " where I
bought my iPad Air and my Apple TV. At beginning, the clerk also said no one
has reported the airplay unstable problem to them. But I insisted to try there.
The problem showed out, then they started to admit Airplay really have some
problems. Same time I called Apple Care, and let them talk to each other then
Apple care gave me the case number 591847091 and one guy sent me a email
said he will keep follow the case. But after monthly time I waited,
he didn't give me any feedback even I sent him email still no answer. I started to
called Apple Care, now they do the same thing again. Denied the Airplay has any
unstable problem. I feel very frustrating and be fool. Now they gave me another
case number 606054625 and until yesterday June 27 they still said that I am the
only one who reported this kind of the problem to them.
But from the articles in this community, Airplay unstable situation have been
reported since Jan. why Apple Care still tried to lie to the customer. And from the
solution below. I really couldn't say it is brilliant. Because in the class I don't have
that much time to run all the resetting. Because that will spend more than 5-10
minutes. My students valuable education time will get waste. Then unstable
problems will still happen again and again.
I really feel Apple should find the better way to solve the problem, or start the
" recall " plan.Could be a problem with your Apple TV.
iOS: Use AirPlay Mirroring
http://support.apple.com/kb/ht5209
iOS: Use AirPlay to wirelessly stream content
http://support.apple.com/kb/ht4437
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
Cheers, Tom -
Apple Care and 1st generation MBP-Should you get it?
So, how many of you have got Apple Care?
I have a 1st generation MBP (I got one a few weeks after they came out).
Mine still has the whine, but I’m able to silence it with the mirror widget which I’ve been using for nearly a year. (I realize this can now be fixed, but I can’t send my computer off for repair for any length of time).
$349.00 for Apple Care is a lot of money—heck, these days you can buy a brand new PC laptop for this kind of money (albeit a bad one, but whatever).
I’m a little worried of having problems because my MBP is a first generation and it has had the problems we all have heard about on this forum (heat, whine, bad battery, warped lid, etc).
My thinking is, if I DON’T get Apple Care and I need to get my MBP fixed, and it costs MORE than $349, wouldn’t it just be worth it to get a new computer if it needs THAT kind of work? AND, who here thinks that there could possibly be a repair that would warrant $349?
How many of you people with 1st generation MBPs have had problems and actually utilized Apple Care? I know a lot of us are getting close to the ONE YEAR mark and need to make a decision if we’re going to thrown down $349 or not.
Just looking for good insight, knowledge, statistics and/or opinions on the subject to help make the best decision.
Thanks.I went for the Apple Care contract on my original PB17" that I got in 2003 and was glad I did. I bought the contract, oh, about 8 months into the first year's warranty.
I never had super major problems with it, but everything little thing that happened made it worthwhile.
For example:
(1) I started hearing "clicks" coming from my hard drive about 18 months into ownership. Apple replaced the HD with no questions asked.
(2) I had some problems with the power adapter after about 2 1/2 years. Apple sent me a new one.
I don't know if it came to $300 worth of stuff or not, but it probably did in total. And it was reassuring.
I have a question about those extended credit card warranties though, since somebody mentioned it.
I bought my new MBP with a credit card that offers "one extra year on any product that is warrantied for three years or less".
I assume that means that I get two years now instead of 1 on my standard warranty.
But does that also mean I would get FOUR years instead of 3 if I go for the Apple Care warranty?
And how do those usually work? Like if I have to replace the LCD I shell out, what? A thousand dollars and the credit car company pays me back?
doug -
IMac starts with sound but remains with Apple logo and the clock running indefinetely
After software upgrade ( from mavericks to new mavericks ) iMac doesn't start anymore. It remains always in the same mode: after the sound of start the Apple logo and the clock that runs indefinitely without the start of the software. Someone knows what to do?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
On October 11, 2006, I called Apple Care and they agreed to fix the discoloration that has been happening to my Macbook. I am currently a college student so giving away my computer for a week is pretty much not going to happen especially since it was during midterms. The box never got to my house [go to school in Boston, Home in New York] and so early November I called Applecare and asked for another box to be sent. They sent another and at the time I thought that Thanksgiving would be a good time to send it back but projects came up and I couldn't. Thus December break will be the time I send it back to Apple while I am home.
My question is: Since the service request was opened on October 11 and I won't be sending it back until, at the earliest December 20th, will this pose a problem for me getting my laptop back? or even it getting serviced? do service requests expire? The email that I got back in October had a link that said I could check my status online and that is still valid so I'm assuming it's valid still.Usually when Apple sends you a box, they give you a "send by" date with it. If it's longer than that period, you should contact them first before sending it in (just to avoid any problems). As mentioned, if you have an Apple store nearby your home, you may want to bring it in there. As this is a known problem, many stores have the replacement parts in stock. If not, they can order it for you and you can hold on to your MacBook until they get it in. In many cases, if they have it in stock (or if they have to order it and get it in), they can replace it same or next day so you're not without your MacBook for any major period of time.
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My ipad died, what should if I dont have apple care and dont live close to a store?
My ipad died with a full charge and does not even come back when plugged in. I dont have apple care and do not live close to a store. What should I do?
Have you tried a Reset...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
If no joy... Try a Restore...
1: Connect the device to your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
From Here
Unresponsive iPad
http://support.apple.com/kb/TS3281 -
HT5622 i bought iphone 5s with apple care, and my iphone came without apple care what's wrong?
i bought iphone 5s with apple care, and my iphone came without apple care what's wrong?
Check here:
http://www.apple.com/support/applecare/view/
The AppleCare agreement may already be registered by the seller. -
I want to buy a macbook pro from a retailer apple recommended but i am not sure if they sell apple care. I wanna know if i can buy apple care from the UK or the states if i buy the macbook in nigeria.
Hi adeyy,
Thanks for visiting Apple Support Communities.
The AppleCare FAQs has some information that you might find helpful:
http://www.apple.com/support/products/faqs.html
Where can I purchase the AppleCare Protection Plan?
Depending on the Apple product, the AppleCare Protection Plan is available at the Apple Online Store, Apple Retail Stores, and many Apple Authorized Resellers including many wireless service providers. Apple recommends that you purchase the AppleCare Protection Plan in your country of residence, because each AppleCare Protection Plan has terms and conditions specific to consumers in the country or region in which the plan is offered. Please see the AppleCare Protection Plan Terms and Conditions for complete details.
Regards,
Jeremy
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