Issue in downloading HP Critical Drivers Alert from Email

Hello Everyone, when I receive email on critical drivers alert, after clicking on the link within email HP redirects me to blank page where there are no drivers.how to download those drivers listed in email containing drivers?

Hi:
HP is aware of the drivers missing from the support pages issue and is working on resolving it.
It is affecting hundreds of notebook models.
Since I don't work for HP, I do not know when the sites will be operational again.
This has happened once before, so hopefully they learned from past experience how to troubleshoot the problem.
With the Thanksgiving holiday in the United States, that has delayed things, I'm sure.
We are on the fifth day of this problem.

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Madhavi

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Hi - I've a HP D145 All-In-One connected via USB to a G5 (as described below). The machine has multiple accounts on for different members of my family. The printer is directly connected to the G5 via USB connection but is shared with other Macs. Printing has become increasingly difficult, and we now have the following problems:
1. Printing will only work from the administrators account.
2. Printing periodically (daily, generally after a few hours of use) stops from the administrators account
Solutions tried:
a. Check set up for the non-administrators accounts....Looks OK for printing
b. When printing stops - I've tried repairing the permissions with the Disk Utility. This no longer works.
c. Run Printer Setup Repair (with option to repair all user accounts) - Works for the administrators account providing the computer and printer are restarted, otherwise no effect.
d. Reinstalling the software - No effect
It’s beginning to look like I need to replace this printer with one that works.
You can help me in two ways - how to solve the printer problems, or alternatively suggest a colour All-in-One printer that can work with multiple accounts and does not have the problems mentioned above.
Many thanks in advance,
Regards,
Melvyn

Below I've copied the fix HP proposed and some additional information that they have sent me.
1. The proposed fix that we could not make work:
Hello Melvyn,
Thank you for contacting HP Total Care.
Simply reinstalling the software will not be enough to solve the
problem. Try these steps to resolve the issue at hand:
From the Administrator account:
Double-click on the Macintosh Hard Disk.
Open Applications.
Click and drag Hewlett Packard Folder to the trash.
Close all windows.
Double-click on the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click on Process Viewer/Activity Monitor
If Activity Monitor does not appear:
Choose Monitor in the toolbar across the top.
Check Show Activity Monitor.
Ensure the Activity Monitor shows "All Processes", instead of "My
Processes".
Single-click and quit each of the applications starting with HP, using
the Stop Sign that says "Quit Process" beneath it.
Close Activity Monitor.
Double-click Macintosh Hard Disk.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Remove the HP Registry file.
Go back to the Library folder.
Open the Printers folder.
Remove the HP folder
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From each user account:
Double click Macintosh Hard Disk.
Open the Users folder.
Choose the User logged into.
Open the Library folder.
Open the Preferences folder.
Click and drag either HP AIO Preferences or Hewlett Packard Preferences
to the trash.
Click and drag files beginning with com.hp to the trash.
Click and drag files beginning with HP to the trash.
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Delete any HP All-In-One printers listed (click the printer name to
highlight it, then click the Delete button on the printer list)
Repeat process for all HP All-In-One Printers.
Remove HP Director/Image Zone from dock by dragging to the trash.
Restart the Macintosh.
Empty the Trash.
From the Administrator account:
Download and install the latest software for this product. You can
obtain this software from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us⟨=en&os=219& product=64992&dlc=en&softwareitem=oj-35225-1
From each user account:
Double-click the Macintosh Hard Disk.
Open the Applications folder.
Open the Utilities folder.
Double-click Printer Setup Utility.
Click Add, ensure you are in the Default Browser.
Select the HP All-In-One Printer.
Click Add at the bottom-right corner of the screen.
Set this printer as the default.
You should now be able to print from all accounts.
Sincerely,
2. The reasons why it may not have worked:
We need to be sure that you are fully logging out of one account and
then back into the next. The fast user switching feature of the Mac OS
can create problems with our printer drivers. For this reason, fast user
switching is not supported by HP.
The other issue we may be running into would be the Mac OS itself. Over
the past few months the Mac OS has gone through several updates. When
the 10.4.4 version was released it created some issues with our existing
software. An updated version of our software has been developed which
works well with 10.4.4 and higher, but it is not available for this
printer.
It may be that as each new OS update is installed on your computers that
the issue becomes worse. If you are running the Mac OS 10.4.3 or lower
then the version 7.3.1 of our software should work fine. If it is 10.4.4
or higher there will be some issues as the new OS versions do not seem
to like the older drivers.
I would have to recommend retrying the full uninstall the Derek had
outlined. This time however, just install the downloaded 7.3.1 software
from our web site for the D145. Once it has been installed we need to
test it fully without adding the scanjet software. I am hoping that
without both version of our software installed it may work better.
This should resolve the issue. If you need further assistance, please
reply to this message and we will be happy to assist you further.
3. The repsonse to questions on switching and OS X 10.4.4
You are correct, since you are running the 10.4.4 I cannot guarantee
that the older software version will allow full functionality. It should
allow for printing and as long as you avoid the fast user switching,
when trying to print, it should keep working well.
I understand the convenience of fast user switching but you will have to
log completely out of one user, and then log properly into the next
before you can expect the printer to function.
I would still recommend trying the steps I had outlined as it really is
the only thing you can do that may work.
G5, 2 GHz dual processor, 2Gb RAM, 500GB Hard disk Mac OS X (10.4.3) Clarification of the issues from HP

[SOLVED] Enabling debug for ath9k in compat-drivers-patched from AUR

Wireless card: TP-LINK TL-WN951N. lspci says that it is an Atheros AR5416 adapter [AR5008].
Some background: I'm having the same issues as the OP in this thread, which references this bug report. The problem is that I get a 2000 ms ping every 30 seconds. So 2 seconds of inactivity every 30 seconds. I have the same wireless PCI card, as well. I need to fix this, because it's making online gaming impossible. I should also note that the card is working just fine in Windows 8, however. I am using net-auto-wireless. I have tried using wicd, enabling ath9k's nohwcrypt option, toggling the card's power save, installing the latest compat-drivers-patched from the AUR, toggling different settings in my motherboard's BIOS, and removing the antennae from the card. But nothing has made a significant difference.
I think I'm really close now. I just have to disable ANI. But in order to do that, it seems that I need to enable debugging for ath9k. But this means that I need to either recompile a custom kernel, or somehow enable debug for ath9k in compat-drivers-patched from the AUR. I'd prefer the latter, as that means that I will have a more bleeding-edge driver. That, and I won't have to touch the kernel as much. What I want is described on this page. But it seems too complicated to me. Please let me explain.
I've installed things from the AUR before, as mentioned above, and have properly configured my makepkg.conf for my system. So I'd like to use the CFLAGS and such that I've set. I don't understand how everything works in the PKGBUILD; I don't have much experience with sed and awk and regular expressions, and haven't done much shell scripting at all. It seems that at some point in the PKGBUILD, I need to enable debugging for ath9k before it is compiled. Apparently on the last page I linked to, I need to add:
export CONFIG_ATH_DEBUG=y
export CONFIG_ATH9K_DEBUG=y
export CONFIG_ATH9K_DEBUGFS=y
to some config.mk file. I can only get access to the config.mk file after I install the package with pacman. I've tried adding those lines to my /etc/profile file, and checked, after a reboot, with "set", that those variables are indeed set. But the thing is, with these variables set in /etc/profile, when I run makepkg, makepkg fails with an error 2. I tried again and got the same error. I removed those lines from my /etc/profile, rebooted, tried makepkg again, and everything worked. So putting those lines in my /etc/profile is not the solution, and I feel like I'm doing something very stupid. What am I doing wrong?
I should also note that I've tried to read the wiki page on compiling a custom kernel using ABS, but it seems to just say "get your custom configuration files" and then just continue (so it assumes that I should already be familiar with the configuration part). The PKGBUILD and Creating Packages wiki pages also seem to be a little... too advanced for me at this point in time.
So how do I enable debugging for ath9k in compat-drivers-patched from the AUR? I'd prefer to stick with only editing the PKGBUILD and using makepkg, if possible.
I've really tried to search the web and the arch forums on how to fix this problem myself, but alas, it seems that I need help this time. I greatly appreciate your time for reading my long post.
UPDATE:
I've made a lot of progress. I ended up removing the AUR package with pacman by invoking "pacman -Rsn compat-drivers-patched".
Instructions for [almost] success: First, download compat-drivers-patched from AUR. Then move it to the "builds" directory (or "local", if using ABS). Extract the tarball. After the new directory is created, cd into it. Now here's the important part: run
$ makepkg -so
Then cd into src, cd into the directory inside src, then edit the config.mk file. Make sure these lines are uncommented (or created, if not already there):
export CONFIG_CFG80211_DEBUGFS=y
export CONFIG_MAC80211_DEBUGFS=y
export CONFIG_ATH_DEBUG=y
export CONFIG_ATH9K_DEBUG=y
export CONFIG_ATH9K_DEBUGFS=y
(source)
Now run "cd ../.." to go back up two directories. Now run:
$ makepkg -e
# pacman -U <file that was produced>
And I ran "mkinitcpio -p linux" just in case, but I'm not sure if that is necessary at all. I'm... not touching the kernel, right?
Now I ran:
echo 1 > /sys/kernel/debug/ieee80211/phy0/ath9k/disable_ani
But bash would say that the file or directory doesn't exist. Even if I prepend it with "sudo", I get the same results. I was only able to get the command to work if I logged in as root. I even put the line in my /etc/profile. The 2000 ms ping every 30 seconds is now GONE. HOWEVER! If I reboot and log in as a normal user, the problem is there again. If I reboot and log in as root, the problem is gone. If I then log out and then log back in as a normal user, the problem does not come back.
So really, I can avoid the problem if I first log in as root, log out, and then log back in as a normal user. But this is a great inconvenience. I would much prefer if I could just log in as a normal user right after boot, and have everything working.
Now, how do I get the command to automatically run at boot as root (without me having to log in as root), and work?
UPDATE 2:
I got it working. Putting the line in /etc/profile is not the solution. I created a custom systemd .service file.
Put this into /etc/systemd/service (name it "disable_ani.service"):
EDIT: Wow. I made a glaring typo here. It should be /etc/systemd/system/disable_ani.service
[Unit]
Description=disable_ani
[Service]
Type=oneshot
ExecStart=/bin/sh -c "echo 1 > /sys/kernel/debug/ieee80211/phy0/ath9k/disable_ani"
[Install]
WantedBy=multi-user.target
Then make sure to "sudo chmod 755 /etc/systemd/service/disable_ani.service", since root owns this file.
Then run "sudo systemctl enable disable_ani.service".
EDIT: It has been brought to my attention that there is a much simpler way than creating a custom service.
Using a tmpfile:
/etc/tmpfiles.d/disable_ani.conf
w /sys/kernel/debug/ieee80211/phy0/ath9k/disable_ani - - - - 1
Done.
Now ANI is persistently disabled between boots, even if I log in as a normal user right after boot.
Thanks for reading.
Last edited by vyu223 (2013-03-12 10:20:19)

So zsh is telling you that the command didn't work, since it claims that there is no such file or directory. I had a lot of trouble with getting the echo command to work, as well. I found that if out of these lines:
export CONFIG_CFG80211_DEBUGFS=y
export CONFIG_MAC80211_DEBUGFS=y
export CONFIG_ATH_DEBUG=y
export CONFIG_ATH9K_DEBUG=y
export CONFIG_ATH9K_DEBUGFS=y
If the first and second line above were not uncommented in the config.mk file, I couldn't leave the last line above uncommented as well, or else makepkg would fail and give me an error. So originally I had only the 3rd and 4th lines above uncommented/inserted in my config.mk. With that configuration, I could not get the echo command to work, no matter what. Have you uncommented or inserted all of the above 5 lines into your config.mk?
After making sure all of the above 5 lines were in my config.mk, the echo command still didn't work, even if I preceded the command with sudo, or entered a su session. Bash would tell me that there was no such file or directory. I found that if I actually logged out of my normal user, and then logged back into the computer as root, the command would work. If your shell does not give you any feedback (particularly, "no such file or directory"), then the command worked. In order to get the command to run every time the computer boots, I used a systemd service, so that the command is issued as root. For some reason, it doesn't work if you put the command into /etc/profile.
Oh, and it would probably be helpful to mention that for the compat-drivers-patched package from the AUR, the PKGBUILD checks to see what your _selected_drivers variable is before compilation. If you set _selected_drivers=ath9k, your compile times will be much shorter.

Device Alert from Cisco LMS

Hi All,
I am currently getting buried in a flurry of alerts from Cisco LMS. However when I check on the device in fault manager or with Device Diagnostic Tools, I do not see any issues. Anyone have any ideas as to why these alerts are being generated? ( I have removed our specific info with xxxx)
Additionally, I don't want to seem like I am bashing the LMS product, but could these alerts be made any more cryptic?
ALERT ID                = 00001LI
TIME                    = Wed 24-Mar-2010 01:21:49 GMT-06:00
STATUS                  = Active
SEVERITY                = Critical
MANAGED OBJECT          = xxxx
MANAGED OBJECT TYPE     = Switches and Hubs
EVENT DESCRIPTION       = xxxx: Cisco Configuration Management Trap:InformAlarm; xxxx [xxxx]:Unresponsive;
ALERT ID                = 00001LI
TIME                    = Wed 24-Mar-2010 06:54:37 GMT-06:00
STATUS                  = Active
SEVERITY                = Critical
MANAGED OBJECT          = xxxx
MANAGED OBJECT TYPE     = Switches and Hubs
EVENT DESCRIPTION       = xxxx: STP Topology Change:MinorAlarm; xxxx [xxxx]:Unresponsive;
ALERT ID                = 00001LI
TIME                    = Wed 24-Mar-2010 13:13:16 GMT-06:00
STATUS                  = Active
SEVERITY                = Critical
MANAGED OBJECT          = xxxx
MANAGED OBJECT TYPE     = Switches and Hubs
EVENT DESCRIPTION       = xxxx: vlanTrunkPortDynamicStatusChange Trap:InformAlarm; xxxx [xxxx]:Unresponsive;
ALERT ID                = 00001LI
TIME                    = Wed 24-Mar-2010 13:13:52 GMT-06:00
STATUS                  = Active
SEVERITY                = Critical
MANAGED OBJECT          = xxxx
MANAGED OBJECT TYPE     = Switches and Hubs
EVENT DESCRIPTION       = xxxx: STP Topology Change:MinorAlarm; ess016184.casino.sk.ca: vlanTrunkPortDynamicStatusChange Trap:InformAlarm; xxxx[xxxx]:Unresponsive;
ALERT ID                = 00001LI
TIME                    = Wed 24-Mar-2010 14:05:49 GMT-06:00
STATUS                  = Active
SEVERITY                = Critical
MANAGED OBJECT          = xxxx
MANAGED OBJECT TYPE     = Switches and Hubs
EVENT DESCRIPTION       = xxxx: vlanTrunkPortDynamicStatusChange Trap:InformAlarm; xxxx: STP Topology Change:MinorAlarm; xxxx [xxxx]:Unresponsive;
Thanks,
Rick

The alerts are quite generic. The individual EVENT details will contain many more details. Initially, it looks like DFM is showing you trap information relating to config and STP changes. If you have determined that these are not important, then you can clear the events (or mark them as acknowledged). If you're receiving these as notifications (e.g. email notifications), you might consider creating event sets to filter the events to just the ones in which you are interested, then unchecking the boxes for alerts in your Notification Group.

I attempted to download a "critical" update for Excel, however, it failed. When I try and open an excel doc I am not able to ~ can anyone help???

Hello - I attempted to download a "critical" update for Excel, however, it failed. I shut down the computer. Now I am not able to access docs in excel either ones I have already created or create new ones. I continue to get an error message. Please help!!!!! thanks!!

I suspect you may want to try Microsoft's Mac Office support forums, since this appears to be an issue with their software.
What error message (if any) do you get if you try and start up Excel?
However, if it happened to me I'd probably remove Office and then resintall it from the original disks. That will take you back to the original shipping version of Office after which it should update you to the latest version.
Most likely when Microsoft's update software failed it managed to corrupt the Excel program files in such a way that they are no longer usable. So a resintallation of the program is likely the only real option to fix this one.

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