I have received a message stating that my mac is infected by viruses and I should download MacProtector.mpkg. Is this spam or a real alert from my iMac?

I have received a message stating that my imac is infected by viruses and that I should download and install MacProtector.mpkg. Is this spam or a real alert from my iMac?

As long as whatever installer got downloaded to your machine never ran, and if it ran you quit the installer and didn't let it complete, then you're fine. For more information about this trojan, which is a variant of the MacDefender trojan, see:
http://www.reedcorner.com/news.php?s=macdefender
* Disclaimer: links to my pages may give me compensation.

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My IPad screen is frozen with a message stating that the IPad has not been backed up to the ICloud for 7 weeks, this is not correct.I cannot get the messageto clear and cannot access any of the other icons; is there an emergency reboot process?

My IPad screen is frozen with a message stating that the IPad has not been backed up to the ICloud for 7 weeks, this is not correct. I cannot get the messageto clear and cannot access any of the other icons; is there an emergency reboot process?

Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
No data will be lost.

I bought a team license for two computers, the purchase was recorded on the credit card and the amount recorded in the making, but was unable to validate the association staff . I received an email stating that Adobe could not release the payment and that

I bought a team license for two computers, the purchase was recorded on the credit card and the amount recorded in the making, but was unable to validate the association staff .
I received an email stating that Adobe could not release the payment and that I should validate the method of payment , tried to insert another card number but the system does not accept the security VAT reporting error message. How do I validate my license with association staff and confirm the payment card?

Hi Daniel,
For any sort of payment related matter, kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks,
Atul Saini

I downloaded a application to my iphone5, however when i open the application i receive a message stating that my device clock apperars to be incorrect as a result you may experience problems using this application. How do i fix this issue?

Im trying to watch a show but because of this message its not allowing me to do so. Again the error message im receiving is " Your device's clock appears to be incorrect as a result you ,ay experince problems using this application" how do i resolve this issue?

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox application and save the disk image file to the desktop
*Firefox 26.0: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
*Install the new version that you have downloaded
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox

I have preordered music and went to download it but i cannot do so as i get a error message stating that my iphone is assosiated with another apple ID? can you help with this?

Hello,
I have pre-orded some music and i ahve gone to downlaod them today but my phone is stating that it is associated with another Apple ID and have to wait 49 days.
Can someone please assist with this as i want my purchases.

Hi Jaycott24,
If you are using multiple Apple IDs, there are limits on how often a device can change associations for things like downloading purchases (which is slightly different from authorization for things like playback). You may find the following article helpful:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Regards,
- Brenden

I just received a message stating my video player was slow for firewfox and it wanted me to download a fix, it said would take 10 sec. is this real?

The message kept appearing and disappearing I could not read exactly what it was. The icons looked real from Firefox. I was on my bank website. I am not technically inclined at all I apologize for that so I will not understand technical jargon.

. '''Whenever you get a message / popup that'''
'''software / files need to be updated;'''
'''DO NOT USE ANY OF'''
'''THE PROVIDED LINKS'''
While this may be a legitimate message, it could also be
'''Malware or a Virus'''.
Any time you want or need to check for upgrades,
go to the web site of the '''True Owner''' of the program in question.
For example, to check out Firefox, go to '''[https://www.mozilla.org Mozilla.org]'''. {web link}
You can sent a report to '''The FBI''' via their web site
'''[http://www.ic3.gov/complaint/default.aspx Internet Crime Complaint Center (IC3)]''' {web link}
You can also report such a site at;
'''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link}
which is the same when done while on site by going to
'''Help > Report Web Forgery'''
'''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}

I had upgraded to FF 4.0.1 a while ago. Last night I got a bubble telling me that FF 4.1.0 was available and I should download and install. This version does not seem to exist. What is this about?

I had installed FF 4.0.1 and have been using it for a while. I am running Win XP Pro, SP2. Last night a messge came up informing me that FF 4.1 was now available and that it would be advisable to download and install it. I did this and everything seemed to work fine but when I look at the 'About Firefox' info under 'Help' it still tells me that I am running 4.0.1. Everything still seems to be functioning well but this disturbs me as it does not seem to have been a FF message. Can you please tell me if such a message was sent out, and if so, why, seeing as the version does not seem to have changed?

To ensure that no malicious software has been installed, try running several malware scanners. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* Malwarebytes - http://www.malwarebytes.org/mbam.php
* SuperAntiSpyware - http://www.superantispyware.com
* Ad-Aware - http://www.lavasoft.com/products/ad_aware_free.php
* Windows Defender - http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
* Spybot S&D - http://www.safer-networking.org/en/home/index.html

After I close the browser, it will not reopen for a while. I receive a message stating that firefox is still running. I can open IE at this point, but firefox is disabled for about 10 minutes

After I close the firefox browser, I cannot repoen the program. There is an error message to the effect that the program is still running. I cannot access it withthe ALT TAB command and I dont see the program active in the task bar. I can run IE at that time and get back to the web, but Firefox wont open for several minutes-not sure how long. I wait a while and I can back to the browser. That's all I can tell you unless you have specific questions Thanks BB

See:
*https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding
*http://kb.mozillazine.org/Profile_in_use
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

HT1925 I cannot uninstall Bonjour and Quicktime so I can do a complete reinstall of iTunes. I get an error message stating that both are older versions and to contact technical support. I am running Windows XP Professional Service Pack 3.

I am trying to update iTunes on my desktop (running Windows XP Professional Service Pack 3) and I continue to receive an error message stating that the update cannot continue because Bonjour and Quicktime are older versions and to contact technical support. I have tried repairing both and tried to uninstall iTunes and all of it's componants and still receive the same message. Any help getting this issue resolved as soon as possible will be much appreciated.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Next, select any QuickTime entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1461 after partitioning and hitting continue I get a message stating that boot camp stopped unexpectedly. Can not get passed this despite several attempts.

I am attempting to install Windows 7 and have launched Boot Camp. When I get to the screen that has me partitioning, when I submit continue I receive a message stating that Boot Camp has unexpectantly stopped. My options are to cancel, reopen, or report error. I have attempted this set-up several times without success. Any suggestions are most appreciated.

Windows will not boot from USB if the Mac has an internal optical drive. This is something that Microsoft implemented.

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having trie

I have tried to purchase Adobe Acrobat Professional XI this morning and payment (AED 1983.53) has been taken, I received a message stating there was/is a problem processing my order and that I should contact your customer service team in UAE. Having tried this, I was met with a recorded message, in Arabic, and no options to speak to anyone. I have found this process extremely frustrating and poor on your behalf. Not providing any options to speak to an Adobe representative is equally annoying. Please get back to me ASAP, as I need to use the product immediately.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

HT201364 I just received my new macbook pro with 16gb, 2.3 GHZ & for some reason I get a message stating that I do not have the system requirements. Help?

I just received my new macbook pro with 16gb, 2.3 GHZ & for some reason I get a message stating that I do not have the system requirements. Help?

What are you trying to do? If you have a brand new machine, you don't need to download and install Mavericks. You already have it.

I can not sign in to both face time and messages, each time I try I receive a msg stating that my user name or password r incorrect, i try with others friends pass word and we have the same msg, I bought my iPad from USA, and I visit the agent at Egypt,

Each time I try to sign in to face time I receive a msg stating that the user name or password are incorrect, I visit the local agent and the told me we can not do help you , they think there's an problem with the iPad as I bought it from USA

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
 Cheers, Tom

I got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer availabe"..how do i fix this issue?im from singapore by the way

i got my i phone4s few days back and i created an apple id with a credit card and when i go to the appstore to purchase apps,all have and message stating that "this app is no longer available"..how do i fix this issue?im from singapore by the way

If it is longer available then you can't get the app on your phone.

HT1848 I am trying to transfer my purchases from my iPhone 5 to my new Mac computer. I get the message stating that it can only be synced with one computer at a time. I have tried the 2 other ways and I get no options to transfer my purchases. Help?

I am trying to transfer my purchases from my iPhone 5 to my new Mac computer. I get the message stating that it can only be synced with one computer at a time. I have tried the 2 other ways and I get no options to transfer my purchases. Help?

If you see Devices in the big list on the left-hand side of iTunes, it should show the name of your iPhone right below it. You can right-click (or hold ctrl and left click) on the name of the iPhone there, and choose "transfer purchases from iPhone".
If you're on iTunes 11, you won't see the big list of the left until you go to the View menu at the very top (where you see iTunes/File/Edit/View/etc) and choose Show Sidebar. Then do the same thing: right-click or ctrl and left-click on the iPhone's name below Devices and "transfer purchases from iPhone".
It'll ask you to authorize the computer for your Apple ID if you haven't yet; to do that, you just type your Apple ID and password in when it asks. If it says you are not authorized but doesn't automatically give you an option to do so, then you can go to the Store menu at the very top and choose "authorize this computer".

I have received a message stating that my mac is infected by viruses and I should download MacProtector.mpkg. Is this spam or a real alert from my iMac?

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