Issue in production environment

Hi,
We got an issue in the production environment on last Friday and yet not able to find out the root cause of the issue.
Environment
GUI : .Net
Server : Java
Application Server: Jboss
Database: Sqlserver
The Java application is deployed into Jboss application server which connects to SQL server as back end. GUI makes the web service call to server for data communication
Issue
Friday at 2 PM users reported the slowness of the application (Not getting the response from server in GUI), all the request from GUI were getting timed out.
Restart of Jboss didn't help
Restarted the Jboss and sqlserver for the second time and than the environment became stable
Analysis
1. From the thread dump of Jboss log we see that there are many threads waiting on a socket for database connection(according to database team all the connections are open and available at that particular time).
2. The size of transaction log is almost doubled during this period (when the issue was reported).
We couldn't find a reason why this issue is happened. Is it a database issue or something else? Please suggest...
Thanks,
Manoj

Hi Manoj,
According to your description, when running the web application, many threads are waiting for the socket from database which cause requests from front GUI time out. Right?
In this scenario, user can access the front GUI, which means the application server is working. Since the connections are all open at that particular time, it should not be issue on your JDBC. It seems to be a deadlock issue which cause other threads
waiting and hang. I recommend check and optimize your code. On database side, I suggest you open the SQL profiler, select DeadLock Graph, it will record when deadlock occurs. Please refer to links below:
Detecting and Ending Deadlocks
Analyze Deadlocks with SQL Server Profiler
If you have any question, please feel free to ask.
Simon Hou
TechNet Community Support

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</web-app>Thanks,
Rakesh

Hi Rakesh,
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Joonas

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dedicated hardware and software to provide "live" service. If the intent was to say that the same physical server could be used for both development and production - it would say "not licensed for use in a production OSE," instead
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Developer Tools (User License)
You have the rights below for each license you acquire.
# You must assign each license to a single user.
# Each Licensed User may run an unlimited number of copies of the Developer Tools software and any prior version on any device.
# The Licensed User may use the software for evaluation and to design, develop, test, and demonstrate your programs. These rights include the use of the software to simulate an end user environment to diagnose issues related to your programs.
# The software is not licensed for use in a production environment. # Additional rights provided in license terms included with the software are additive to these product use rights, provided that there is no conflict
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Classifying an entire physical infrastructure as "production" in these days of virtualisation and shared storage really does not make any sense at all. Not using the software for production purposes makes perfect sense, but not being able to locate
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We kindly inform that after double-checking the case we would like to confirm the development software cannot be run on the same hardware with production software.
We have also received a feedback from the responsible team regarding your request about a dedicated SAN (Storage Area Network) for MSDN software.
They have confirmed that the SAN has to be dedicated to the development and testing environment if it is used to run the software acquired through MSDN.
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OK, so if I have my desktop (which is a production environment as I use it for email and other day to day office tasks), can I turn on Hyper-V and install an MSDN Windows Server 2012 instance for development purposes?
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We kindly inform it is not allowed to install and run software from MSDN subscriptions in production environments. Please do not install MSDN software on a desktop in a production environment:
"[.] The customer will need to run the developer software on a device/host that is dedicated to testing and development.
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The Product Use Rights (PUR) say that the developer software is not licensed for use in a production environment. Even if the PUR does not have a separate definition of production environment, a production environment is a set of resources for network, physically
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Developer Tools (User License)
You have the rights below for each license you acquire.
- You must assign each license to a single user.
- Each Licensed User may run an unlimited number of copies of the Developer Tools software and any prior version on any device.
- The Licensed User may use the software for evaluation and to design, develop, test, and demonstrate your programs. These rights include the use of the software to simulate an end user environment to diagnose issues related to your programs.
- The software is not licensed for use in a production environment.
- Additional rights provided in license terms included with the software are additive to these product use rights, provided that there is no conflict with these product use rights, except for superseding use terms outlined below.

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"If a physical machine running one or more virtual machines is used entirely for development and test, then the operating system used on the physical host system can be MSDN software. However, if the physical machine or any of the VMs
hosted on that physical system are used for other purposes, then both the operating system within the VM and the operating system for the physical host must be licensed separately."
<o:p>This is the crux of the matter and the interpretation of "licensed separately". A (to my mind) sensible reading of that would be "if you're running any production purpose VMs on a server then the physical host OS must be a full licence
[presuming it's Server 2012 and not, say, VMWare or Hyper-V 2012] as must all production purpose VMs on that server". This has been getting interpreted by others (I'm not the first) and backed up by MS as meaning that if you want to run any dev/test VMs on
a server that also runs production VMs then you can't use MSDN for those dev/test VMs.</o:p>
Also, there is a section
here, on the MSDN Licensing help page that says (with my added emphasis):
Many
MSDN subscribers use a computer for mixed use—both design, development, testing, and demonstration of your programs (the use allowed under the MSDN subscription license) and some other use. Using the software in any other way, such as for doing email,
playing games, or editing a document is another use and is not covered by the MSDN subscription license.
When this happens, the underlying operating system must also be licensed normally by purchasing a regular copy of Windows such as the one that came with a new OEM PC.
Now to me, it seems this might be saying that the underlying operating system on a work
machine cannot be licensed using MSDN if that work machine is going to be doing non-msdn things in addition to MSDN things. It doesn't say "This can't happen" it just says "When this happens, the underlying
OS must be licensed normally..."
So, based on what I'm reading it seems that this quote from you might not be true:
"We can't install a local MSDN instance of Server 2012 or 8.1 for dev and test under Hyper-V on desktops
because desktops used for email, writing documents, etc are production. "
I wouldn't have expected this to be true either, but this is the response I was given. It may well be
that my question was misunderstood. I hope this is the case otherwise one of the big reasons for turning on Hyper-V on expensive, powerful desktops enabling the running of personal test environments goes out the window!
Thanks for your time on this.

OWB propagation from development to production environment

Our department is in need to implement overall security around our production data warehouse.
One issue that seems to bother our management is having only one OWB Designer where developers would have to be responsible enough to use snapshots and export mappings to mdl files. Management would like to have development and production OWB Designer Repository where production designer would always be in sync with what is deployed in prd database. Also prd OWB Designer Repository would be like a source safe so we have to always get a mapping from prd designer move it dev designer and when done propagate changes back to prd designer and then deploy to prd database.
Would this be a good approach?
Any input on how to handle propagation from development to production environment, and if you are aware of "best practices" when it comes to OWB environment is appreciated.
Best Regards,
Vlasta

Hi,
Copy whole catalog and rpd from dev to prob.
If you want to copy specific report go to OracleBIData\web\catalog\samplesales\root\shared\sample+sales(group folder name)
You can copy reports under folders and dashboards in _portal in Sample sales group folder...both file and .atr file.But you may miss security applied on those dashboards.
http://www.rittmanmead.com/2008/04/28/migration-obiee-projects-between-dev-and-prod-environments/
Best practice is to copy whole catalog and rpd (or) Copy shared and system folders and their .atr files from OracleBIData\web\catalog\samplesales\root so that you will not miss security and you will not over ride users folders which may contain some data created by them.
Thanks,
Srikanth

RE: Production Environment Definition

Brad,
We use connected environments so that we do not have a single point of
failure.
We use multiple environments and connect them together in a star topology
for reliability of service. Our servers (23 in total) sit out at branches
in the back of beyond and the WAN connections between the servers are
unreliable. One needs a reliable connection to the Name Service which sits
on each Environment Manager. We have thus created 23 connected
environments with an Environment Manager on each LAN. Connected
environments are still a bit buggy but Tech Support is currently working on
fixing the last of the problems. We are still on ver 2H15 for this reason.
Disadvantages of this topology are that making distributions take a long
time because referenced partitioning cannot be scripted in fscript and
econsole only connects to one environment at a time.
There is a Forté consultant in Denver called Pieter Pretorius who has had a
lot of experience with our connected environments. It may be worth
chatting to him.
Regards,
Richard Stobart
Technical Consultant for Forté
E-mail [email protected]
Quick-mail: [email protected]
Voice: (+ 27 83) 269 1942
(+27 11) 456 2238
Fax: (+ 27 83) 8269 1942
-----Original Message-----
From: Brad Wells [SMTP:[email protected]]
Sent: Tuesday, February 10, 1998 11:52 PM
To: 'Forte Users - Sage'
Subject: Production Environment Definition
Hello again,
We are just starting to look at what it will take to setup a production
Forte environment. I have some general questions regarding
considerations that may affect the environment definition and thought
maybe some of the more experienced users could share some thoughts on the
following:
1) What factors lead to the creation of multiple production environments?
a. How many environments should you use in a production situation?
b. Do people create separate environments for separate business units?
c. Are there performance improvements to be had by restricting the
number of server and client nodes included in a single environment?
d. How do the performance benefits of multiple environments compare to
the additional complexity of managing and maintaining multiple connected
environments?
The initial need is for an environment that will service approximately 50
clients and contain a couple of server nodes (database and service
related). However, as the environment grows, it could easily grow to a
size of 600 clients encompassing approximately 15-20 server nodes.
At this point in time, there is no need for the failover support of
connected environments, but this is something we will need to add as the
environment absorbs applications with high reliability needs. Should the
environments be setup and connected right away or can this be easily
added on an "as needed" basis? What other recommendations would you
make?
Has anyone taken advantage of Forte consulting services in defining the
production environment? Where you satisfied with the results of the
service?
Thanks.
Bradley Wells
[email protected]
Strong Capital Management, Inc
http://www.strong-funds.com

On Tue, 10 Feb 98 13:52:00 PST Brad Wells <[email protected]>
writes:
At this point in time, there is no need for the failover support of
connected environments, but this is something we will need to add as
the
environment absorbs applications with high reliability needs. Should
the
environments be setup and connected right away or can this be easily
added on an "as needed" basis? What other recommendations would you
make?
From the Forte Systems Management point of view, you can add them "asneeded"
fairly easily.
Now from the application source code point of view, implementing
Fail/Over support
is a different story... You will need to check your SO's dialog
durations, handle
DistributedAccessExceptions, "warm-up" your distributed references for
F/O,
design a solution for restoring global transient data, do lots of
testings etc...
So implementing Fail/Over is not only related to systems-management
issues, it can
have some influence on your application(s) source code.
Hope this helps,
Vincent Figari
You don't need to buy Internet access to use free Internet e-mail.
Get completely free e-mail from Juno at http://www.juno.com
Or call Juno at (800) 654-JUNO [654-5866]

Issue in Production for Workflow not getting Triggered .

Hi Guys,
I have a workflow, which is properly triggering in the development and Quality but not getting triggered in the Production. Can't get the Exaact reason because by using T-code PFTC when i test the workflow independantly its working properly and even BOR does not have any problem. Please Help me guys as this is a issue in Production.
The workflow is a customized one, It getting triggered throught the funtion call in User Exit of MM01.
Thanks

It getting triggered throught the funtion call in User Exit of MM01.
1. I hope the workflow customization is done properly in production system, as you stated that if you are trying to trigger from PFTC then it is working fine, can you please try to Refresh Organizational Environment from SBWP ---> On MEnu ---> Settings --> Workflow Settings ---> Refresh Organizational Environment and secondly try to refresh the buffer from txn SWU_OBUF
2. Make sure the user exit is transported to Production.
3. Check the workflow log from the txn SWIA if you have proper authorizations for the userid.

Production Environment Definition

Hello again,
We are just starting to look at what it will take to setup a production
Forte environment. I have some general questions regarding
considerations that may affect the environment definition and thought
maybe some of the more experienced users could share some thoughts on the
following:
1) What factors lead to the creation of multiple production environments?
a. How many environments should you use in a production situation?
b. Do people create separate environments for separate business units?
c. Are there performance improvements to be had by restricting the
number of server and client nodes included in a single environment?
d. How do the performance benefits of multiple environments compare to
the additional complexity of managing and maintaining multiple connected
environments?
The initial need is for an environment that will service approximately 50
clients and contain a couple of server nodes (database and service
related). However, as the environment grows, it could easily grow to a
size of 600 clients encompassing approximately 15-20 server nodes.
At this point in time, there is no need for the failover support of
connected environments, but this is something we will need to add as the
environment absorbs applications with high reliability needs. Should the
environments be setup and connected right away or can this be easily
added on an "as needed" basis? What other recommendations would you
make?
Has anyone taken advantage of Forte consulting services in defining the
production environment? Where you satisfied with the results of the
service?
Thanks.
Bradley Wells
[email protected]
Strong Capital Management, Inc
http://www.strong-funds.com

On Tue, 10 Feb 98 13:52:00 PST Brad Wells <[email protected]>
writes:
At this point in time, there is no need for the failover support of
connected environments, but this is something we will need to add as
the
environment absorbs applications with high reliability needs. Should
the
environments be setup and connected right away or can this be easily
added on an "as needed" basis? What other recommendations would you
make?
From the Forte Systems Management point of view, you can add them "asneeded"
fairly easily.
Now from the application source code point of view, implementing
Fail/Over support
is a different story... You will need to check your SO's dialog
durations, handle
DistributedAccessExceptions, "warm-up" your distributed references for
F/O,
design a solution for restoring global transient data, do lots of
testings etc...
So implementing Fail/Over is not only related to systems-management
issues, it can
have some influence on your application(s) source code.
Hope this helps,
Vincent Figari
You don't need to buy Internet access to use free Internet e-mail.
Get completely free e-mail from Juno at http://www.juno.com
Or call Juno at (800) 654-JUNO [654-5866]

Issue in production environment

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