Issue in Updating Content Item . . .

Hi,
When i'm trying to update the content item, i'm getting following error.
Unable to execute service UPDATE_DOCINFO_BYFORM and function populateMissingDocumentValues.
(System Error: The service method 'populateMissingDocumentValues' is not defined.).
Does any one know how to fix this error?

Please find the detail error:
intradoc.data.DataException: !csMethodNotDefined,populateMissingDocumentValues
at intradoc.server.Service.doCodeEx(Service.java:702) at intradoc.server.Service.doCode(Service.java:656) at intradoc.server.Service.doAction(Service.java:580)
at intradoc.server.Service.doActions(Service.java:425) at intradoc.server.Service.executeSubServiceCode(Service.java:4168)
at intradoc.server.Service.executeServiceEx(Service.java:4123) at intradoc.server.Service.executeService(Service.java:4010)
at intradoc.server.Service.doSubService(Service.java:3999) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324)
at intradoc.common.IdcMethodHolder.invokeMethod(ClassHelperUtils.java:336) at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:114)
at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:99) at intradoc.server.Service.doCodeEx(Service.java:691)
at intradoc.server.Service.doCode(Service.java:656) at intradoc.server.Service.doAction(Service.java:580) at intradoc.server.Service.doActions(Service.java:425)
at intradoc.server.Service.doRequest(Service.java:1860) at intradoc.server.ServiceManager.processCommand(ServiceManager.java:350)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:162)

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Stunpals - Disclaimer: This posting is provided "AS IS" with no warranties.

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at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:139)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
at java.security.AccessController.doPrivileged(Native Method)
at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:315)
at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:442)
at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:171)
at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3730)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2273)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
The CHECIN_NEW_TEST.hcst as follows:
<html>
<head>
<$include std_html_head_declarations$>
</head>
<$include body_def$>
<$include std_page_begin$>
<form name="cuxCheckinNewPG" method="get" action="<$HttpCgiPath$>">
<input type="hidden" name="IdcService" value="CHECKIN_NEW" >
<input type="hidden" name="dDocAuthor" value=<$UserName$>
<$include idc_token_form_field$>
<table width="53%" height="100" border="1">
<tr>
<td width="306" height="26">dSecurityGroup</td>
<td width="325">
<input type="text" name="dSecurityGroup" value="Public" /> </td>
</tr>
<tr>
<td width="306" height="26">dDocTitle</td>
<td width="325">
<input type="text" name="dDocTitle" /> </td>
</tr>
<tr>
<td>primaryFile</td>
<td colspan="3"><INPUT NAME="primaryFile" TYPE="file"> </td>
</tr>
<tr>
<td colspan="2" align="middle">
<input type="submit" value="SubmitBtn" name="checkinSubmit"></td>
</tr>
</table>
</form>
<$include std_page_end$>
</body>
</html>
Thanks
Mandy
Edited by: user8898100 on Jul 2, 2012 6:16 PM
Edited by: user8898100 on Jul 2, 2012 6:17 PM

It's really more of an HTML issue with the form itself than a Content Server issue.
<form name="cuxCheckinNewPG" method="get" action="<$HttpCgiPath$>">You can't submit files using a GET method. This attribute must be "POST".
<form name="cuxCheckinNewPG" method="POST" enctype="multipart/form-data" action="<$HttpCgiPath$>">

Acrobat Connect Pro LMS 7.5 server cache issue - displaying old content

Our Adobe Acrobat Connect Pro server is showing old Captivate-created content from about 4-6 weeks ago.
I loaded 35+ sets of Captivate 3 (SCORM 1.2, HTML, zipped) content onto our Acrobat Connect Pro LMS about 6 weeks ago.
I converted all training content from Captivate 3.0.1 to 4.0.1, 4 weeks ago by opening each file in Captivate 4 and following prompts to "Save As" new files with different file names.
I reloaded all content 4 weeks ago, and again 2 weeks ago.
I reloaded about half of all content again last week.
End User Acceptance testing performed this week showed that most of the courses are showing old content, ranging from 2-6 weeks old
Attempted fixes and workarounds:
Deleting content entirely and reloaded from scratch - this will not work long term, as we lose usage data each time we reload completely new files.
Contacted Adobe, provided times to track incidents of the issue. We reached Tier 2 - who told us it was our problem and that everything appeared to be working fine from their side.
New workaround - load new content and reattach course to new content. This presents the same long term issue as the first workaround, but enables us to retain older versions of content in the system, should we need to revert or report on it.
Gaining server side access is a bit challenging due to the hosting situation we have, so I am looking (ideally) for a solution that can be performed from the Administrator/Author Frontend. However, I want to learn the real cause of the problem, wherever it might reside, so that it can be properly corrected and avoided in the future. I am calling this a server cache issue, as it seems the server has somewhere retained unwanted old versions of content, preventing current content from being displayed to end users. Viewing content as an end user = see old content. Viewing content from the Content area (Author view) shows the current files, so I know they are on the server and are loading correctly, up to a point.
I am preparing all content for another round of loading/reloading due to other issues and updates, so republishing and reloading all 35+ files into the LMS is unavoidable at this point.
This issue is keeping our LMS from launching to several thousand users across the country, so any suggestions or helpful tips are much appreciated.

I think I have isolated the source of this problem. It's the Pitstop Professional 9 plug in. I un-installed this, and everything opens quicker than greased lightning. I re-installed it and it's back to slowsville.
Unfortunately Pitstop is essential to my workflow.
Until recently I did my pre-press on a Mac G5 with Acrobat Pro 7 and Pitstop 6.5. I never had this problem with slow file opening. But it seems that the delays would occur when I used the plug-in with large complex files.. So it would open files as fast as you'd expect from an elderly machine. But starting to use Pitstop would result in a prolonged period of staring at a spinning beachball.
I wonder is there any way to stop the Pitstop plug-in from initializing until it is used? So the plug-in stays inert until you select the tool from from the menus.

Error occurred while publishing the content item to the Knowledge Directory

We are receiving the following error upon publishing non-binary content items to the knowledge directory:
Error occurred while publishing the content item to the Knowledge Directory. Contact your portal administrator.
Ironically, in the KD, we call see all content items located in Publisher when we are in Edit mode -- even though they haven't been published to the KD yet. In Browse mode, we can't see any content items.
Has anyone see this error before? What could be the cause?
We are using ALUI 6.1.

Hi,
If you are seeing the documents in the Knowledge Directory and in edit mode, but not browse mode then check/try the following. What exactly were you doing when you got the error? Were you in Publisher or in the Knowledge Directory and running the Simple Submit task?:
1. Try to approve the documents in edit mode.
2. Go to the Administrative->Intrinsic Operations and run the following jobs.
--> Search Update 1
3. Make sure you have proper permissions on the folder in the Knowledge Directory and Publisher Folders.
4. Check the permissions on the Content Source for the Knowledge Directory
I need a little more information to get your better help.
tnx
James

Issue in Updating Content Item . . .

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