Issue while exporting an interactive PDF

While exporting an interactive PDF I am getting the below issue.
The Go to page button is not supported in PDF. The button appearance will be preserved, but its interactivity will dropped.
Please let me know the reason@

Although the Go to Page action is not supported for PDF, you can simulate the same action by first creating New Hyperlink Destinations > Page(s). Then select the “Go to Destination” action, and select the Destination > Page #

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Issue while exporting report in PDF using crystal report XI

Hello,
I am facing issue while exporting a report to PDF through crystal report XI. Reports are generating properly in the crystal report browser but when I am exporting the reports in PDF or trying to get print by clicking on print button, reports not generating properly.
Allignment in the exported PDF reports getting changed and reports margin is also changes. Due to this some part of report is chopped and printed on the next page.
I have deployed my application on IBM WebSphere 6.1 server and I am getting following error which might help to identify this issue.
com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: The response has already been commited.---- Error code:0 Error code name:succeeded
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Thanks in advance
Alok P.

The stack trace is caused by whitespace in your CrystalReportViewer.jsp file. Look up SAP Note 1199025 for the resolution.
It's not related to the PDF formatting issue. There's been changes to the formatting with the most recent version - Crystal Reports for Eclipse 2.0 - so if you haven't already, I recommend you upgrade.
Note that there's differences in font metric calculation when using Adobe PDF format such that there's no way to get exact agreement between output of the CR and PDF. But the latest version helps greatly.
Sincerely,
Ted Ueda

CS6: Exporting to Interactive PDF Freezes

Hi guys, I'm relatively new with InDesign and currently I'm having a problem with exporting to interactive pdf. My version is CS6 8.0.1
I'm drafting a booklet for a school and each page looks something like this:
The picture here shows page 28-29 (top) and 30-31 (bottom). Each of these are linked AI files. These AI files have linked jpegs or psd files in them, with types and basic vector objects.
Then I tried exporting to interactive pdf -->
however, InDesign keeps freezing around these page ranges:
I cannot click cancel nor anything except force quitting InDesign. Tried again, same thing happened. I thought maybe I was too hasty so I went to grab dinner which took about 30 minutes. Walked back into my room, InDesign never completed the export, so I force it to quit again.
After a few times, I'd thought the problem could be with the AI links in page range 30-31 where it keeps getting stuck. I experimented by deleting 4 linked AI files on top of page 30-31:
And now I can export to interactive PDF successfully. I opened up the pdf with Acrobat Reader and everything seems normal.
So I'd figure that there's a problem with one (or more) of the four removed linked AI files. But just to be sure, I tried exporting it again [i]without the 4 linked files[/i]. This time though, the same problem occured - InDesign freezes while exporting PDF and I can't do nothing but force quit the program.
I then tried exporting page 1-29 by itself (the range which seems to be fine) multiple times - no problem. I've exported page 1-29 five successive times in a roll with no problem.
Then I tried exporting page 30-35 (the rest of the book), then here's what confused me even more. I can export it successfully the first time. The second time though, InDesign freezes again.
I then tried exporting page 30-35 over and over to see get a feel of ratio between successful vs failure. The result is erratic. I failed once, then successfully exported page 30-35 three times in a roll. After getting three successful export, I tried exporting the whole book again - to my surprise, this time it went through. Checked the pdf with Acrobat Reader, everything looks fine. Then I tried exporting the whole book once more, and again, it's successul. However, the third time I tried exporting the whole book, the program freezes again.
Now I'm not even sure what to think. What is root of the problem? Is it InDesign itself, or is it the linked AI files toward the end of the book? To give you more information:
- the first 29 pages are not entirely consisted of linked AI files unlike page 30-35. Page 1-29 overall is lighter while Page 30-35 consists off linked AI files that take more space
- I've updated all the links. There's no links with triangle + exclamantion.
- I use iMac 10.8.5 3.4 GHz Intel Core i7 16 GB
I can continue working for now since I've successfully exported a copy for my client, but it bounds to happen again. Any advice is appreciated, thank you!

Hi Ankit, thank you for your reply.
I've managed to update InDesign to 10.8.5 from 10.8.1
I downloaded the newest version of AAM, and after installing it, the updates under help menu in InDesign finally notified me that there were updates to be made.
Back on exporting to interactive pdf issue, still doesn't solve the problem.
If I export the whole document it keeps freezing; however, if I split by exporting page 28-31 (pages where it usually get stuck) by itself, then exporting the rest without page 28-31, then it works. I can get around it so it's not a big problem anymore, but I'd like to get answers to why InDesign would behave this way. Was the overall file too big so it froze? Would be nice if in the future I don't run into a similar problem - it takes time for me to export different sections of the book to avoid the program freezing, then it takes more time for me to merge two pdfs into one.
Here's what I've done so far:
- clear InDesign preferences
- disable Extensis plug-in
- migrate the pages to a new document
- update to newest InDesign version
- save as IDML then re-export
- package, then re-export
- first-aid on disk utility on my OSX (no problem found)
- delete all unused styles
- change all the embedded .ai files to .pdf (not editable)
If someone else has any idea, please advice. Thank you

InDesign crashes every time I export to interactive PDF??

I am using InDesign CS6 on Windows 7 professional.
I have restarted the computer several times. CS6 is all up to date.
I have experimented on several existing documents as well as brand new documents. It makes no difference.
Interestingly, InDesign DOES export the interactive PDF just fine, I can open it and it works. However, before the document finishes processing, InDesign pops up an error message saying that InDesign has stopped working and must shut down. So when I have many PDFs from various files to export, it's a major pain to have indd crash & recover documents every time.
Files crash no matter what the content, I've tried new doc with only a yellow circle. I've tried new doc using only system fonts.
I've never used interactive PDFs before today, so I have no idea if this is a recent problem or not.
Any help greatly appreciated, thanks!!
-Tia

Peter, ID is patched to version 8.0.2 & I followed the steps to replace my preference (and confirmed they were deleted) and I'm still having the same issue of ID crashing whenever I export an interactive PDF.
I've tested it on all four of our computers here, and it does it to everyone--so I'm guessing it's something system-wide on our part. I am going to trying uninstalling some plugins that we all have and report back later.

How can i get to see a video UNDER a layer rectangle and a text box when i export an interactive pdf?

I'm trying to set a video as background of a page.. it all works as far as i watch the preview of that page, but when it comes to export the interactive pdf all i can see in that page is the video -.-''
please HELP!

this is what i see when i'm in indesign
this is what i get when i export -.-''

Is it possible to place a video into a circle frame for export as interactive PDF?

I've been trying to figure out how to embed video files into a circle shape frame for export as interactive pdf. Every time I export the document as interactive PDF, the video frame reverts back to a rectangle shape. Basically what I'm attempting to do is embed a .gif like animation of a face (saved as mp4 because it's my understanding that PDF can't support gif files) in a circle frame that plays on document load when exported as interactive pdf. Any suggestions, bypasses, solutions would be much appreciated.

Correct! Good solution!
But you missed a couple steps in your directions:
(1) Make a rectangle filled with Paper color.
(2) Make a circle filled with None (this will be the mask for the movie).
(3) Move the circle over the rectangle. Select both and choose Object > Path > Make Compound Path. This creates a paper-color rectangle with a hole.
(4) Position the rectangle-with-hole object over the movie to position the mask.
(5) Use the Buttons and Forms panel to make that object into a button. Give it an action of playing the movie.
(6) Choose File > Export > PDF (Interactive).
It works because the button (which has interactivity) is atop another object which has interactivity (the movie).
Brilliant!

Indesign CS5.5 Crashes when exporting an Interactive PDF

My InDesign CS5.5 continues to crash when trying to export an Interactive PDF.
It begins to come up with a box titled WARNING but it all closes and i don't even see the error message.
Will it work if I deactivate and reactive? will that work by any chance?
Its really frustrating.
Yasmine.

Please upload the crash report to http://pastebin.com and post a link here.
I saw the "Replace, or "trash" your InDesign preferences" thread but am confused as to what I need to delete vs. rename or move.
It's teh same as the vulcan nerve pinch you tried -- I assume InDesign prompted you to delete preferences and you said OK.
What happens if you create a new document and Pages (panel) > Move Pages pages 1-83 to the new document, and then recreate 84 and 85 by hand? Does it work? Presumably this is document corruption of some sort.

My buttons dont show up after I have exported to interactive pdf!!!!! HELP

Hi there,
I am using cs5.5 indesign. I am creating an interactive document with simple buttons to move from page to page.
They work fine in preview modes, but as soon as I export to pdf, they become invisible.
Let me give you an example:
1. I either create my own shape or use one of the sample buttons provided.
2. I place text over the button along the lines of (click here to proceed)
3. I convert to a button (if needs) sometimes i use sample buttons so that doesnt need
4. I add a function (+ to next page)
5. I set a rolloover state and normal state
6. I preview it, it works fine
7. I export to interactive pdf.
8. The button is invisible!!!!!!!!
Funnily enough, the additional text boxes that i sometimes place over the buttons are not invisible.......
This is frustrating the hell out of me, i cannot find anywhere online that explains this. I have watched hours of interactive button videos and am convinced I am not doing anything wrong that they have told me.
Please help if possible, I just want to have a simple next page button!!!!!!
Thanks so much

Hi there,
Still trying to fix this problem, does anybody have even a small hint please?
Everything seems fine, i convert to pdf and the buttons just vanish.....you can still click on the space where they were and it performs the function, just that the image or graphic that has been converted into the button is completely invisible.
I know it seems a small thing, but I can't send my presentations out without it.
Any help would be much appreciated, thankyou

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Hello Friends,
I have an issue in exporting WAD to PDF.
I have web template that contains one chart and one grid, (both of them have different data providers). And when i try to export it to PDF, unexpectedly an additional grid appears, it is data-provider-query of the chart which i don t need.
Anyone has an idea on it, and help me sort this out, would be really appreciated.
Thanks in advance,
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Hi Sunil,
If you want to schedule this,then you can very well use BEx Broadcaster.
You create Web Template using WAD and then invoke BEx Broadcaster->Create a Broadcast setting for that web template->You will have Overview of Scheduling in the Broadcaster Wizard,using which you can schedule the Web Template.
You can refer the following threads...
http://help.sap.com/saphelp_nw04/helpdata/en/ef/4c0b40c6c01961e10000000a155106/content.htm
http://help.sap.com/saphelp_nw04/Helpdata/EN/8a/e2fd3f2c14e769e10000000a155106/content.htm
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Disable "Export to interactive PDF" default

For some reason, when I click on "Save Book to PDF", the "Export to interactive PDF" comes up automatically. This happened for the first time today, though I have never used that function. The problem is, I need to use my presets, but there is no way to access them. When I try a single file, there is no problem, but the Book just won't let me get to my presets.
     I have a PC, Windows 7, InDesign CS6, and Acrobat 10.1.6.
     I am really in a panic here since I have to get the PDF to the publisher and am stuck...

Yes, the "Export to interactive PDF" pops up without my asking for it, and when I "Cancel," the whole process cancels.
I tried PRINT BOOK and then PDF, but I could not choose the presets that way.
     Oooh, I got it. I missed the little open at the bottom of the SAVE dialogue box. It must have defaulted to that after the latest Acrobat update. Sorry for the stupidity.

InDesign CS6 and CS5.5 Export to Interactive PDF

Hi Guys,
I am having this huge problem when I tried to export 124 pages including links, buttons (show/hide) and video (mp4) to interactive PDF. However when I tried to use CS5.5 to export, it stops at page 98 and prompts an error that say cannot be exported. In CS6, it managed to pass the page 98 but hangs at page 123 till I got to force quit it.
I am able to export in pieces but not as a whole and I believe that it could be a memory or ram issue which is beyond my control.
This is the first time I have encountered this issue. Anyone have solutions for this?
Mark Plunkett

I manage to combine them in Acrobat X and the links worked, I was happy but for a while. When I tried to save the combined PDF, same thing happened, it just keeps optimizing running at 100.3% of the resources. What I have noticed using my Activity Monitor in Mac is that InDesign renders it using 1GB or Ram while Acrobat only uses 380MB of Ram when I have 8GB of ram available in my Mac. More the reason why InDesign should have gone into 64-bit in CS6, but was dissapointed it did not.
I found the cause of the rendering issue, it is not so much about the vector or image size (it does play a part though), it is because I was using too much Show / Hide functions in the Buttons Panel. There seem to be a limit to how much you can use and on how many pages you can have them. I was doing a "Drop down menu" in the PDF with this particular function, each page have about 40 Show/Hide buttons, and there is a total of 124 pages. That is what caused it not to export out successfully, when I removed the buttons, it worked after waiting for 40 minutes of exporting the file, not very happy it took so long, however it got exported.
I think that both Acrobat and InDesign developers should start looking into able to use Scratch Disk or let the users optimize more Ram to the usage of the software.
Forgot to mention that this only worked in CS6, not even close in CS5.5

Issue while exporting report in Excel Format

Hello,
I am facing problem while exporting the report in Excel Format. After analysis, I think that it could be due to two reasons, either we are using wrong versions of Jars, or we are using wrong API. Here is the code, approaches and problems we are facing. Please help.
First approach we are using is:
// using basic API
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// get client document from crystal report API and open the report by specifying the report name, with path
 ReportClientDocument reportClientDoc = new ReportClientDocument();
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Waiting for urgent help. Thanks you..
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Hi,
Send me Environment Details .
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<%@ page import="com.crystaldecisions.sdk.occa.report.application.*" %>
<%@ page import="com.crystaldecisions.sdk.occa.report.definition.*" %>
<%@ page import="com.crystaldecisions.sdk.occa.report.data.*" %>
<%@ page import="com.crystaldecisions.sdk.occa.report.lib.*" %>
<%@ page import="com.crystaldecisions.sdk.framework.*" %>
<%@ page import="com.crystaldecisions.sdk.occa.managedreports.*" %>
<%@ page import="com.crystaldecisions.sdk.occa.infostore.*" %>
<%@ page import="com.crystaldecisions.sdk.occa.report.exportoptions.*" %>
<%@ page import="java.util.*" %>
<%@ page import="java.io.*" %>
<%
String username ="Administrator";
String password ="";
String cmsname ="localhost:6400";
String Authen ="secEnterprise";
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 while ((nRead = byteIS.read(buf)) != -1)
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%>
Let me know any information is needed,
Regards,
Rameez

IllegalArgumentException error while exporting report in PDF format

Hi all,
we are using Crystal Report 2008, Java 1.5.22 and JRC 11.8.4.1094 to export reports in pdf format within java.
It is working fine for all reports except for a specific report where it gives IllegalArgumentException while exporting the PDF.
Below the error occurred:
12:39:16,875 ERROR [c] Disk Exporter: no output file was created by an exporter
12:39:16,875 ERROR PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob (from destination?); aborting export
java.lang.IllegalArgumentException
 at com.crystaldecisions.reports.exporters.destination.disk.c.a(Unknown Source)
 at com.crystaldecisions.reports.exporters.format.page.pdf.b.a(Unknown Source)
 at com.crystaldecisions.reports.a.e.if(Unknown Source)
 at com.crystaldecisions.reports.formatter.a.c.if(Unknown Source)
 at com.crystaldecisions.reports.formatter.a.c.a(Unknown Source)
 at com.businessobjects.reports.sdk.b.b.int(Unknown Source)
 at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)
 at com.crystaldecisions.proxy.remoteagent.x.a(Unknown Source)
 at com.crystaldecisions.proxy.remoteagent.q.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.dd.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)
 at com.crystaldecisions.reports.reportengineinterface.JPEReportSource.export(Unknown Source)
 at com.crystaldecisions.report.web.event.br.a(Unknown Source)
 at com.crystaldecisions.report.web.event.w.a(Unknown Source)
 at com.crystaldecisions.report.web.event.b7.broadcast(Unknown Source)
 at com.crystaldecisions.report.web.event.av.a(Unknown Source)
 at com.crystaldecisions.report.web.WorkflowController.do(Unknown Source)
 at com.crystaldecisions.report.web.WorkflowController.doLifecycle(Unknown Source)
 at com.crystaldecisions.report.web.ServerControl.a(Unknown Source)
 at com.crystaldecisions.report.web.viewer.ReportExportControl.a(Unknown Source)
 at com.crystaldecisions.report.web.ServerControl.getHtmlContent(Unknown Source)
12:39:16,875 INFO [c] Disk Exporter: finalizing export to destination
12:39:16,875 ERROR [JRCCommunicationAdapter] Failed to export report
com.crystaldecisions.reports.exporters.format.page.pdf.a.a: Unknown exception is thrown
 at com.crystaldecisions.reports.exporters.format.page.pdf.b.a(Unknown Source)
 at com.crystaldecisions.reports.a.e.if(Unknown Source)
 at com.crystaldecisions.reports.formatter.a.c.if(Unknown Source)
 at com.crystaldecisions.reports.formatter.a.c.a(Unknown Source)
 at com.businessobjects.reports.sdk.b.b.int(Unknown Source)
 at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(Unknown Source)
 at com.crystaldecisions.proxy.remoteagent.x.a(Unknown Source)
 at com.crystaldecisions.proxy.remoteagent.q.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.dd.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.ReportSource.export(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.AdvancedReportSource.export(Unknown Source)
 at com.crystaldecisions.sdk.occa.report.application.NonDCPAdvancedReportSource.export(Unknown Source)
 at com.crystaldecisions.reports.reportengineinterface.JPEReportSource.export(Unknown Source)
 at com.crystaldecisions.report.web.event.br.a(Unknown Source)
 at com.crystaldecisions.report.web.event.w.a(Unknown Source)
 at com.crystaldecisions.report.web.event.b7.broadcast(Unknown Source)
 at com.crystaldecisions.report.web.event.av.a(Unknown Source)
 at com.crystaldecisions.report.web.WorkflowController.do(Unknown Source)
 at com.crystaldecisions.report.web.WorkflowController.doLifecycle(Unknown Source)
 at com.crystaldecisions.report.web.ServerControl.a(Unknown Source)
 at com.crystaldecisions.report.web.viewer.ReportExportControl.a(Unknown Source)
 at com.crystaldecisions.report.web.ServerControl.getHtmlContent(Unknown Source)
Caused by: java.lang.IllegalArgumentException
 at com.crystaldecisions.reports.exporters.destination.disk.c.a(Unknown Source)
 ... 56 more
Have an idea?
Thanks

Hello Andrea.
I searched through the SAP Notes for the error that you are encountering. There is an SAP Note that exists titled the following:
1332907 - Report being exported to PDF format using the Crystal Reports for Eclipse 1.x runtime, errors with the exception: PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob
Since you may not have access to the SAP Notes, I will extract the details that are mentioned in the note here:
=============================================
Symptom
Attempting to export a report to Adobe PDF format using the Crystal Reports for Eclipse 1.x runtime results in an exception.
The exception indicates "PdfExporter: caught Exception in PDFFormatter.finalizeFormatJob"
Environment
Windows 2003
Apache Tomcat 5.0
Crystal Reports for Eclipse version 1.x
Reproducing the Issue
Using the Crystal Reports for Eclipse runtime version 1.x attempt to export a report to PDF format that has the "Repeat Group Header on Each Page" option enabled.
Note: This does not occur if this option is enabled in a subreport.
Cause
When the "Repeat Group Header on Each Page" is enabled for a group in a main report the Crystal Reports for Eclipse 1.x runtime is unable to correclty format the PDF document which results in an exception.
Resolution
Updating the application to use Crystal Reports for Eclipse version 2.x runtime will resolve the issue.
The most recent updates to the Crystal Reports for Eclipse runtime can be freely downloaded from the SAP SDN Website.
http://www.sdn.sap.com/irj/boc/crystalreports-java
=============================================
Since you are on JRC 11.8.4.1094 which is Crystal Reports for Eclipse 1.x, this may be the cause of your problem.
I hope that this helps.
Regards.
- Robert

"Memory full." error while exporting report to PDF format - CR2008SP2

 
Hello, 
 
I am developing a C#.NET application that uses the CR2008 SP2 .NET libraries. This application performs some database updates and uses CR2008 SP2 to run 7 different reports and export the results to PDF files. This application is a console application that only uses Crystal to export the rendered reports - it does not use previews or printing. 
 
The specific pattern of this application is as follows: 
 
- perform some database updates 
- render report #1 and export it as a PDF file 
- perform some database updates 
- render report #2 and export it as a PDF file 
... pattern repeats to report #7 ... 
 
This application works fine as long as I run only one instance of it at a time. The problem occurs when I try to run multiple instances of this application at the same time. When I run multiple instances of this application at the same time (against totally different databases) each instance will start up happily and begin running through the process described above. After a few moments one or more instances will fail during the report export. The specific error is as follows: 
 
"Memory full. Failed to export the report. Not enough memory for operation." 
 
The error always comes from the call to: 
 
CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToDisk(Format, FileName) 
 
I have watched the memory consumption of these instances of my application while they are running. They never seem to exceed approximately 52MB each. At this time task manager reports over 1GB of physical memory free. These numbers lead me to believe that memory is not actually "full". 
 
Here are some specifics about the environment: 
 
Dell Vostro 1720 / P8600 / 4GB 
Windows 7 Ultimate x64 
SQL Server 2008 SP1 x64 
Crystal Reports 2008 SP2 
 
Specifics about the C# application: 
 
IDE: Visual Studio 2008 SP1 
Type: Console Application 
Target platform: x86 
.NET Framework: 3.5 SP1 
Crystal References: 
- CrystalDecisions.CrystalReports.Engine (v12.0.2000.0) 
- CrystalDecisions.Shared (v12.0.2000.0) 
 
Specifics about the report templates: 
 
The report templates are RPT files saved from CR2008 SP2. They are relatively simple. A few of them (maybe 3) contain a single subreport. 
 
Specifics about the database: 
 
Each database is approximately 1GB in size. The database contains many tables but the reports only access a handful of tables. Each table that the reports access have maybe a few hundred rows tops. Most have less than 100. Likewise, when the reports perform their selections the resulting rowset for the reports is anywhere from about 20 records to a few hundred records tops. 
 
A few items to note: 
 
- Multiple instances of my application need to be able to run on a single machine at the same time. It is a specific design requirement. 
- My application works fine as long as I run only one instance of it at a time. 
- My application works fine when I run multiple instances if I comment out the Crystal part of it. 
- My application works fine when I run multiple instances if I change the export format from PDF to HTML32 or HTML40 (have not tried any others) 
- The machine has over 1GB of physical memory free when this error occurs. 
- I have taken steps to ensure that I am properly disposing of my CrystalDecisions.CrystalReports.Engine.ReportDocument instance just after each export is complete. I have tried to use the "using" keyword, as well as explicitly setting the instance to null and calling the .NET framework garbage collector. This did not seem to help. 
 
Any assistance with this issue would be greatly appreciated. 
 
Steve 
 
Edited by: scbraddy on Mar 11, 2010 1:53 AM

 
Jonathan & Ludek, 
 
Thanks for the timely response and good suggestions guys! 
 
I have performed a few more tests today in order to help answer some of your questions. 
 
Below are my responses. Some of them are answers to questions and some of them are observations based on tests I have performed today. 
 
- The database system is SQL Server 2008 SP1 Developer Edition x64. 
 
- The C# application connects to the database using the native .NET SQL client (System.Data.Sql). 
 
- During runtime I connect the report to the database by looping through the ReportDocument.Database.Tables collection. For each Table found I create a CrystalDecisions.Shared.TableLogOnInfo instance, fill in the table name, server name, database name, user ID, and password, and use Table.ApplyLogOnInfo() to apply it. I do the same thing for the subreports collection if there are any. Like I said, about half of the reports contain a single subreport. 
 
- The report templates are currently set to use the "SQLOLEDB" Provider. The Database Type is set to "OLE DB (ADO)". I am not entirely sure what you mean by trying a different database driver. I assume you mean to change the provider? If so, given the fact that we are using SQL Server 2008, what would I change it to? 
 
- If I do not perform the database updates during application runtime (instead, perform them ahead of time and then allow the application to only render the reports) then I still have the same problem. Nothing changes. 
 
- I installed the Fix Pack 2.5, rebooted, and tried again. Same problem. 
 
- I do not beleive that I am using XML transforms. How would I know? 
 
- Regarding fragmented memory: It is hard for me to believe that, given the amount of memory free on the machine once all processes are up and running (1GB+), and the size of the processes (~50MB), that a contiguous block could not be found. Maybe there is some Crystal process that is attempting to balloon out of control, but as far as I can tell my application is not getting very big. I will not rule this out of course because I don't know for sure. 
 
- Regarding killing the process once a report is rendered: The problem with this is that the application needs to perform these 7 groups of updates and render these 7 reports in a specific sequence all as part of one complete "pass". Also, this application needs to be able to be able to handle a scneario where one or more instance of the application is started on a single machine at roughly the same time (pointed at different databases). The application actually does work fine in this regard (staying well within the capabilities of my 4GB laptop even when 8 of them are running) except that I always get the same error when I choose PDF as my export format. 
 
- I ran a test today where I changed the export format to HTML40 and started 8 instances of the application at the same time, each working from a different copy of the database. The instances ran a little slow but did complete in good time with no errors. Please note that changing the export format to PDF will cause the application to fail with the "memory full" error if even only 2 instances are running at the same time. The only way I can successfully complete a run with the export format set to PDF is to run only 1 instance at a time. I can run it over and over all day long and it will not fail, as long as only 1 instance is running at a given time. As of yesterday I had only proven that the application would complete when using the HTML40 export format when 2 or 4 instances are running, but today I doubled it again (to 8) and still no failure while using HTML40. This is possibly the most interesting fact about this problem, and is another reason why I am skeptical that memory fragmentation is the culprit. 
 
We would like to solve this problem because we would like to continue to target the PDF format. It is the standard report export format for our applications. If we cannot solve this problem we may call a meeting and decide whether to proceed with the HTML40 export format, or possibly dump Crystal from this project altogether. 
 
Thanks again for your interest in our problem and your timely and helpful responses. I'm really not sure where to go next ... maybe change the database provider in the templates? I will need some specific advice in this area because I'm not sure what to do. Any more ideas you guys have will be greatly appreciated on this end! 
 
Steve 
 
Edited by: scbraddy on Mar 12, 2010 2:18 AM

Issues with buttons in interactive pdf (CS4)

Hi there, I'm working on an interactive pdf that is going to be used cross platform. I'm working with ID CS4 (6.0.6) and Acrobat CS4 (9.4.4). I have some issues with the buttons I've created that I need to solve. The buttons are contours made in AI and pasted in ID. When done I exported my pdf from ID and checked with Acrobat and added a few links using Acrobat as one can't use the command 'go to specific page' in ID itself (yes, this has to be a non-Flash pdf).
When testing in Acrobat I noticed 2 things I need to solve.
First: sometimes a button doesn't work properly the first time but later on it does or the other way around.
Second: when viewing on a pc using Acrobat Reader 9.4 some of the buttons show little dots in a square showing the active field when hovering, although I've set border colour and fill colour to none on all buttons.
How can I fix these issues? I couldn't find anything in the properties dialog box. And one final question: from which versions of Adobe Reader (Mac and pc) are interactive pdf's supported?
TIA

Thanks George. You're correct, most of the actions were set straight in ID. The only reason I go into Acrobat is to hookup the buttons that need to go to a specific page rather than to the next page. Since my version of Acrobat is not English I had to google English manuals to get the exact English phrases. Alas, I can't hand you a copy of the document either since it holds some sensitive information that I'm not allowed to share.
Instead of posting all the settings I made, I looked more carfeful to the buttons that have multiple actions. In Acrobat you have a bit more control over the hierarchy of the actions so I guess this is where we can straighten out the hickups, right? I have a few buttons that have actions for go to a next/previous page and toggle the show/hide of a few items on the pages. So I my case most of the buttons were set to first do the show/hide and then go to the next page rather than first go to the previous/next page and then do the show/hide actions. Could this be the cause of the staggering of some of the buttons?
And for last, right now the ID document has 4 layers. I could reduce that to 2. Would that be of any (additional) help? Thanks!

Issue while exporting an interactive PDF

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