Issue with Accessing Home Media DVR via web

I recently had Fios installed (TV, Internet, Phone). Everything seems to be working fine so far. When I try to access my Home Media DVR via the web portal, I get time out messages, and errors saying that the DVR isn't responding. I get similiar errors when I try to access the DVR via the web browser on my phone as well.
Also, when Verizon Central (or whatever the web portal is called) tries to gather the information from my set top boxes, it tells me that it can't get the information from my Home DVR box.
Any issues/fixes on this?? Please help.
Thank you,
Sean

Sean1999 wrote:
I recently had Fios installed (TV, Internet, Phone). Everything seems to be working fine so far. When I try to access my Home Media DVR via the web portal, I get time out messages, and errors saying that the DVR isn't responding. I get similiar errors when I try to access the DVR via the web browser on my phone as well.
Also, when Verizon Central (or whatever the web portal is called) tries to gather the information from my set top boxes, it tells me that it can't get the information from my Home DVR box.
Any issues/fixes on this?? Please help.
Thank you,
Sean
For this it seams like the boxes are able to be seen by verizon.com/fiostvcentral if that's the case you can try powercycling the router, and the cables boxes, and then trying it again. If that doesn't work you will have to call the vz tech support. 888-553-1555.

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