Issue with authenticating a user in OBIEE Application

We have few users all of which are able to authenticate themselves in the QA Environment. When we moved the webcatalog from DEV to QA one of the users named CAROLAIG stopped geting authenticated and hence couldnot enter in to the system. We tried deleting the CAROLAIG and CAROLAIG.atr from the Users folder present in the wecatalog but it did not help. The issue is coming up after the webcatalog migration. We are failing to understand how the webcatalog controls the authentication mechanism and make this happen. All the other users continue to work perectly.
The OBIEE version used is 11.1.1.5. The complete webcatalog migration from dev to QA has been done.
Edited by: 925099 on Jul 10, 2012 4:56 AM

Hi,
Its not the catalog which takes care of authentication but its the OPSS. In OBIEE, the catalog and .rpd hold the GUID of the users in the OpenLDAP of weblogic (If not integrated with any other authentication mechanism). The GUID from the Active Directory is always cross-checked with the one stored in catalog and .rpd during authentication.
So, in your case too the GUID (old one that was got from QA LDAP) might have conflicted with the new one from the production environment and hence the user fails to be successfully authenticated and hence needs a refresh.There are some steps to refresh the GUID in your case in oracle documentation.
Hope this helps.
Thank you,
Dhar

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    Thanks
    Srini Pendem

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    -Joe

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