Issue with Grn Reversal
Hi Experts
We are facing an issue with regard to GRN reversal for a purchase order.
When we try to DO a GRN reversal the system message states " no suitable item found" .
The Po has multiple line items and Goods receipt Document for the line item for which we are trying to do reversal is created . Also we find that their is a confirmation control key "shipping notification" associated with this line item . Their are no inbound delivery details for this line item.
The Vendor master does have a confirmation control key in the purchasing data view but this was updated in vendor master after GRN date for the line item
Please suggest/advice how confirmation control key was activated for the line item in the Po whose GRN was already done
and now when we are trying to reverse it the system doesnot allow due confirmation control key activated in the line item
Thanks
Check it
http://www.sap-img.com/materials/explain-about-the-po-confirmation-control-key-in-detail.htm
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Issue with Sign reversal in Voyager while coneecting to BW Query
I am using Voyager (XI 3.0) to connect to SAP BW query. Query consists of characteristic structure, where some of the rows of structure are reversed using option "Sign reversal". Usually in SAP BW all the Revenues are in negative sign and in the report we should convert it into positive sign.
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Voyager just displays the information contained in the BW OLAP server. Most artifacts of the query are ignored by Voyager... which is designed for data exploration and analysis. Hence why numbers are displayed with the negative sign.
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Hi all,
One issue is there in the GRN print, suppose we have 4 GRN against a single PO. so how to calculate the freight, other charges and Insurance value as proportionate value for all GRN equally. Because on every print of GRN we are getting addition of all GRN against a PO. Printout of the same is attached.
Kindly suggest.
Regards
JaiHi all,
One issue is there in the GRN print, suppose we have 4 GRN against a single PO. so how to calculate the freight, other charges and Insurance value as proportionate value for all GRN equally. Because on every print of GRN we are getting addition of all GRN against a PO. Printout of the same is attached.
Kindly suggest.
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Issue with GRN..
Hi SAP Experts ,
There is a Scenerion at the clients site...where in user has created a GRN for 2 line items
Line item 1 , 8 pieces , Quantity in delivery note Maintained against line item 16
line item 2 , 8 pieces
later line item was canceeled by cancelling GRN.
Issue is Second line iten is not Getting cancelled..
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Issue with reversal of MIRO for Planned Delivery Cost
Hi Xperts
We have found out an issue while reversing the MIRO document for Planned Del costs. When we have done the MIRO, the accounting entry got correctly posted with correct account keys.Conditions are not inventoried.
However, when we had reversed it - the stock account got hit.Do not understand, why that happened.Do you have any clue?
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Regards,
Biju K -
Hi,
I had issues with iPad/iPhone access from external and tried a lot. Now I found my solution I like to share.
I setup a IIS on Windows Server 2012 with ARR 2.5 and Android and Windows Phone could login but not iPad and iPhone.
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2013-02-26 12:03:31 <IP> POST /webticket/webticketservice.svc X-ARR-CACHE-HIT=0&X-ARR-LOG-ID=1996c8d7-09d0-4310-8da4-a8dfb7940e28 443 - <ClientIP> Lync%202010/1.6+CFNetwork/609+Darwin/13.0.0 - 401 0 0 124
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After I installed a fix for ARR
http://forums.iis.net/t/1195560.aspx/1?ARR+502+3+Bad+Gateway+0x80072ef2+2147954418+The+supplied+handle+is+the+wrong+type+for+the+requested+operation the Apple Devices could login.Hi,
This resolved our problem too!! So happy after 2 weeks of messing around with just about every setting recommended from all types of forums and rebuilding our reverse proxy I was at a loose end.
Our environment is Lync 2013 Enterprise, Lync 2013 Edge, IIS as Reverse Proxy on Server 2012 using ARR 2.5
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<h1>Server Error</h1></div><div id="content"> <div class="content-container"><fieldset> <h2>502 - Web server received an invalid response while acting as a gateway or proxy server.</h2> <h3>There is a problem with the page you are looking for, and it cannot be displayed. When the Web server (while acting as a gateway or proxy) contacted the upstream content server, it received an invalid response from the content server.</h3> </fieldset></div></div></body></html>
When the client was trying to retrieve from the webticketservice.svc
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POST https://lyncwebext.contoso.com/webticket/webticketservice.svc
Request Id: 0x72cfc18
HttpHeader:Content-Length 1477
HttpHeader:Content-Type text/html
HttpHeader:Date Thu, 11 Apr 2013 16:22:25 GMT
HttpHeader:Server Microsoft-IIS/8.0
HttpHeader:StatusCode 502
Installed the HotFix from here:-
Hotfix for Microsoft Application Request Routing Version 2.5 for IIS7 (KB 2732764) (x64)
Rebooted the Reverse Proxy and iOS clients worked straight away for both Lync 2010 and Lync 2013 on both iPhone 5 and iPad both.
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Windows Intergrated Authentication with reverse proxy issue with Safari
Hi All
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Goods Issue with Serial number reversal
Hi Experts,
I have an item which is set to Inventory Item and Sales Item. I brought it in via Inventory/Good receipts to assign serial numbers.
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Issue with LPCOR on CME 10.5
Dear All,
I am facing issues with LPCOR configuration on CME 10.5. For International calls the Authentication Prompts triggers some times and some times doen not.
Also when a local call is dialed the Authentication Prompt is triggered some times.Below is the config and debug logs. Need your help to resolve this.
voice lpcor enable
voice lpcor custom
group 10 endusers
group 11 pstn
voice lpcor policy endusers
service fac
accept endusers fac
accept pstn fac
voice lpcor policy pstn
service fac
accept endusers fac
accept pstn fac
application
package auth
param passwd-prompt flash:enter_pin.au
param max-retries 0
param abort-digit *
param term-digit #
param user-prompt flash:enter_account.au
param passwd 12345
param max-digits 32
interface GigabitEthernet0/1.1
encapsulation dot1Q 1 native
ip address 10.25.76.1 255.255.255.0
interface GigabitEthernet0/1.201
encapsulation dot1Q 201
ip address 10.25.77.1 255.255.255.0
voice-port 0/0/0
lpcor outgoing pstn
trunk-group ALL_FXO 1
supervisory disconnect dualtone mid-call
supervisory custom-cptone 2n-gsm
no battery-reversal
input gain -6
output attenuation -3
cptone SA
timeouts call-disconnect 1
timeouts wait-release 1
timing sup-disconnect 50
connection plar 5040
caller-id enable
cable-detect
dial-peer cor custom
name local
name longdistance
name 911
name Internal
name fac-int
name user-fac
dial-peer cor list local
member local
dial-peer cor list call-local
member local
dial-peer cor list call-longdistance
member longdistance
dial-peer cor list user1
member local
member 911
dial-peer cor list user2
member local
member longdistance
member 911
member user-fac
dial-peer cor list user3
member 911
dial-peer cor list call-911
member 911
dial-peer cor list call-internal
member Internal
dial-peer cor list fac-int
member local
member 911
member fac-int
dial-peer cor list user-fac
member user-fac
dial-peer voice 96 pots
trunkgroup ALL_FXO
corlist outgoing call-911
destination-pattern 9[2-6]......
forward-digits 7
dial-peer voice 901 pots
trunkgroup ALL_FXO
corlist outgoing call-911
destination-pattern 901[2-4,6-8].......
forward-digits 10
dial-peer voice 800 pots
trunkgroup ALL_FXO
destination-pattern 9800T
prefix 800
dial-peer voice 900 pots
destination-pattern 9T
port 0/0/3
prefix 9
dial-peer voice 11 pots
destination-pattern 901........
port 0/0/3
forward-digits 10
dial-peer voice 9051 pots
trunkgroup ALL_FXO
corlist outgoing call-local
destination-pattern 905........
forward-digits 10
dial-peer voice 19 pots
trunkgroup ALL_FXO
corlist outgoing fac-int
destination-pattern 900T
translate-outgoing called 1
forward-digits all
dial-peer voice 20 voip
description International calling
service clid_authen_collect
destination-pattern 900T
lpcor outgoing pstn
session target ipv4:10.25.76.1
incoming called-number 9T
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
ephone-dn 1
number 4121
name John
corlist incoming fac-int
ephone 1
lpcor type local
lpcor incoming endusers
mac-address E0D1.730A.21DE
ephone-template 2
type 7942
button 1:1
voice register dn 33
number 4163
call-forward b2bua busy 5000
call-forward b2bua noan 5000 timeout 20
call-forward b2bua unregistered 5000
allow watch
name Joseph
mwi
voice register pool 33
busy-trigger-per-button 4
id mac BC67.1C31.C8AA
type 7821
number 1 dn 33
cor incoming fac-int 1 4163
dtmf-relay rtp-nte
codec g711ulaw
transfer max-length 4
Debug Logs
DAMAC-CME-ANOUD#DEBUg VOIce lpcor all
voip lpcor all debugging is on
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#term
DAMAC-CME-ANOUD#terminal i
DAMAC-CME-ANOUD#terminal i
Apr 12 16:22:39.825: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId F692C420E06611E4BB0CE7FDC5486EA5, SetupTime 16:22:35.615 UTC Sun Apr 12 2015, PeerAddress 4130, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 16:22:39.825 UTC Sun Apr 12 2015, DisconnectTime 16:22:39.825 UTC Sun Apr 12 2015, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 0, ReceiveBytes 0
Apr 12 16:22:39.825: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:04/12/2015 16:22:35.609,cgn:4130,cdn:,frs:0,fid:2599,fcid:F692C420E06611E4BB0CE7FDC5486EA5,legID:284C,bguid:F692C420E06611E4BB0CE7FDC5486EA5mon
DAMAC-CME-ANOUD#terminal imon
^
% Invalid input detected at '^' marker.
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
Apr 12 16:22:44.089: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor endusers
Apr 12 16:22:44.089: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor endusers index 10
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#show debug
VOIP LPCOR:
debug voip lpcor error call is ON (filter is OFF)
debug voip lpcor error call informational is ON (filter is OFF)
debug voip lpcor error software is ON
debug voip lpcor error software informational is ON
debug voip lpcor detail is ON (filter is OFF)
debug voip lpcor function is ON (filter is OFF)
debug voip lpcor inout is ON (filter is OFF)
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
Apr 12 16:23:22.889: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId FBA1532AE06611E4BB10E7FDC5486EA5, SetupTime 16:22:44.089 UTC Sun Apr 12 2015, PeerAddress 4130, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 16:23:02.009 UTC Sun Apr 12 2015, DisconnectTime 16:23:22.889 UTC Sun Apr 12 2015, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 1038, ReceiveBytes 166080
Apr 12 16:23:22.889: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:04/12/2015 16:22:44.093,cgn:4130,cdn:,frs:0,fid:2600,fcid:FBA1532AE06611E4BB10E7FDC5486EA5,legID:284D,bguid:FBA1532AE06611E4BB10E7FDC5486EA5
Apr 12 16:23:22.905: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId FBA1532AE06611E4BB10E7FDC5486EA5, SetupTime 16:22:57.795 UTC Sun Apr 12 2015, PeerAddress 0097150107659, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 16:23:02.015 UTC Sun Apr 12 2015, DisconnectTime 16:23:22.905 UTC Sun Apr 12 2015, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 1038, TransmitBytes 174384, ReceivePackets 1043, ReceiveBytes 166880
Apr 12 16:23:22.905: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:04/12/2015 16:22:57.785,cgn:4130,cdn:0097150107659,frs:0,fid:2601,fcid:FBA1532AE06611E4BB10E7FDC5486EA5,legID:284E,bguid:FBA1532AE06611E4BB10E7FDC5486EA5
Apr 12 16:23:25.317: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor endusers
Apr 12 16:23:25.317: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor endusers index 10
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#un all
All possible debugging has been turned off
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#
DAMAC-CME-ANOUD#!ok just send me these logs
DAMAC-CME-ANOUD#!i have to move from here
Apr 12 16:24:02.153: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 14343755E06711E4BB16E7FDC5486EA5, SetupTime 16:23:25.323 UTC Sun Apr 12 2015, PeerAddress 4130, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 16:23:43.393 UTC Sun Apr 12 2015, DisconnectTime 16:24:02.153 UTC Sun Apr 12 2015, CallOrigin 2, ChargedUnits 0, InfoType 2, TransmitPackets 0, TransmitBytes 0, ReceivePackets 930, ReceiveBytes 148800
Apr 12 16:24:02.153: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:Tnow
DAMAC-CME-ANOUD#\WC,ft:04/12/2015 16:23:25.321,cgn:4130,cdn:,frs:0,fid:2602,fcid:14343755E06711E4BB16E7FDC5486EA5,legID:2850,bguid:14343755E06711E4BB16E7FDC5486EA5
Apr 12 16:24:02.169: %VOIPAAA-5-VOIP_CALL_HISTORY: CallLegType 1, ConnectionId 14343755E06711E4BB16E7FDC5486EA5, SetupTime 16:23:39.169 UTC Sun Apr 12 2015, PeerAddress 0097150107659, PeerSubAddress , DisconnectCause 10 , DisconnectText normal call clearing (16), ConnectTime 16:23:43.389 UTC Sun Apr 12 2015, DisconnectTime 16:24:02.169 UTC Sun Apr 12 2015, CallOrigin 1, ChargedUnits 0, InfoType 2, TransmitPackets 930, TransmitBytes 156240, ReceivePackets 937, ReceiveBytes 149920
Apr 12 16:24:02.169: %VOIPAAA-5-VOIP_FEAT_HISTORY: FEAT_VSA=fn:TWC,ft:04/12/2015 16:23:39.169,cgn:4130,cdn:0097150107659,frs:0,fid:2603,fcid:14343755E06711E4BB16E7FDC5486EA5,legID:2851,bguid:14343755E06711E4BB16E7FDC5486EA5We have come across this issue today in 10.9.5 (so affects 10.9.4 as well) but it was occurring in Sydney as well with a client and for me in Melbourne.
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Issue with instant ringback when using sip trunk to SP
Hi all,
We use CUCM 8.0.2.
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Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.0(1)M3, RELEASE SOFTWARE (fc2)
c2900-universalk9-mz.SPA.150-1.M3.bin
Cisco CISCO2911/K9 (revision 1.0)
Technology Package License Information for Module:'c2900'
Technology Technology-package
Current Type
ipbase ipbasek9 Permanent
security securityk9 Permanent
uc uck9 Permanent
data None None
We also have several ISDN lines that run out via various Cisco routers configured as H323 gateways.
We use 7945 and CIPC for our phones.
We're having an issue with calls going via the SIP trunk where we hear ringing instantly after dialling - but before the actual device at the other end starts ringing (considerable difference).
Using the SIP trunk: If I make a call to my mobile phone - I hear ringing instantly - about 3 rings before my mobile phone actually starts ringing - undesireable.
Using H323 gateway: If I make a call to my mobile phone - I hear silence for a bit - then ringing when the mobile starts ringing - desired.
Using SIP trunk: If I make a call to a landline that is ready - it rings instantly for at least 1 ring - before the actual phone I'm calling starts ringing - undesireable.
Using H323 gateway: There is a momentary pause before hearing ringing on my phone and the phone I dialled - desired.
Using SIP trunk: If I make a call to a landline that is off-hook (with no call-waiting/etc.) - it rings once and then returns the busy signal (the worst issue) - undesireable.
Using H323 gateway: There is a momentary pause before hearing busy signal - desired.
Phone to phone internally (same network): Operates as expected (instantly rings locally and on the phone I'm calling). Between phones that utilise the SIP trunk and phones that utilise the H323 gateways within the same network - communication is instant and as expected.
Any ideas why this happens and how to stop it?
I want it to not ring until the situation is known and that it can provide the appropriate feedback (ringing/busy/etc.).
Some possibly relevant config (note that there is a known bug with this IOS that meant I had to declare the codec in each dial-peer as the voice class would not work):
voice service voip
address-hiding
mode border-element
allow-connections sip to sip
sip
bind control source-interface GigabitEthernet0/0
bind media source-interface GigabitEthernet0/0
header-passing error-passthru
early-offer forced
midcall-signaling passthru
interface GigabitEthernet0/0
ip address x.x.x.x 255.255.255.252
ip access-group acl.SIP-IN in
no ip redirects
no ip unreachables
ip verify unicast reverse-path
ip virtual-reassembly
duplex full
speed 100
no cdp enable
gateway
timer receive-rtp 1200
sip-ua
connection-reuse
gatekeeper
shutdown
dial-peer voice 1 voip
description *** INBOUND CALLS FROM CARRIER ***
translation-profile incoming SIPTRUNK-INCOMING
session protocol sipv2
incoming called-number #blah blah#
dtmf-relay rtp-nte
codec g711alaw
ip qos dscp cs5 media
no vad
dial-peer voice 61 voip
description **** WA, SA AND NT NUMBERS ****
destination-pattern 0[8]........
session protocol sipv2
session target ipv4:<MY SP's SIP SERVER>
incoming called-number 0[8]........
dtmf-relay rtp-nte
codec g711alaw
ip qos dscp cs5 media
no vad
dial-peer voice 81 voip
description **** MOBILE NUMBERS ****
destination-pattern 0[4]........
session protocol sipv2
session target ipv4:<MY SP's SIP SERVER>
incoming called-number 0[4]........
dtmf-relay rtp-nte
codec g711alaw
ip qos dscp cs5 media
no vad
dial-peer voice 500 voip
description *** INBOUND SIP TRUNK TO CUCM PUB ***
translation-profile outgoing SIPTRUNK-CALLING-ADD-0
preference 1
destination-pattern 5[12]..
session protocol sipv2
session target ipv4:<OUR CUCM PUBLISHER IP>
dtmf-relay rtp-nte
codec g711alaw
ip qos dscp cs5 media
no vad
Any help or a point in the right direction would be greatly appreciated.
Cheers,
BrettI ended up resolving this issue as follows:
In CUCM, under Device > Device Settings > SIP Profile.
I modifed the profile relevant to my SIP trunk, under the "Trunk Specific Configuration", I set "SIP Rel1XX Options" from "Disabled" to "Send PRACK if 1xx Contains SDP".
Now, I get the expected delay before hearing ringback.
Solved! -
Issues with ODI connection to Hyperion Financial Management
Hi,
I am having some issues with ODI connection to Hyperion Financial Management. ODI and Financial management are setup on different machines.
The ‘Cluster(Data Server)’ name in Topology is given as ‘hfm03cl’. On reverse-engineering a model it gives the following error:
org.apache.bsf.BSFException: exception from Jython:
Traceback (innermost last):
File "<string>", line 38, in ?
com.hyperion.odi.common.ODIHAppException: Error occurred in driver while connecting to Financial Management application [HFM1] on [hfm03cl] using user-name [admin].
at com.hyperion.odi.hfm.ODIHFMAppConnection.<init>(ODIHFMAppConnection.java:58)
When HFM is installed on the same machine, it works fine. How does ODI identify a cluster on a different machine? Do I have to give the machine name along with the cluster name? If so, what is the format?
Thanks,
SuYou will need to have the HFM client installed on any machine that will be running ODI (i.e. Designer or Agent) that will be executing connections to an HFM server.
Once you have the HFM client installed, see if you can actually connect to HFM from that machine using the HFM client.
Couple of other thing, in the Physical Schema, have you set the Application Catalog and Work Catalog to the same HFM application?
Also, when you are reversing, are you using the local agent or one you have installed using agentservice?
geeo -
Issue with down payment tax cal and clearing it aganest vendor inv
HI,
I have an issue with down payment tax cal.
1. I had configured withholding tax and raised down payment, tax has been cal
2. In the next step I had raised inv, at this time also tax had been cal
3. When I am doing down payment clearing the tax collected at the time of down payment had to be reversed but itu2019s not.
Can any one give me solution for clearing the tax that cal on down payment.
Thanking you.Dear
Vendor master has got tax codes both at the time of payment and at the time of invoice. Hence system is calculating tds on both occassions.
Since you pay advance first tds calculated is right. Now while doing miro remove the tax codes manually and do miro/mir7/fb60.
If already MIRO/MIR7/FB60 done then reverse the invoice document and clear the tax GL accounts.
Regards -
Issue with sales order stock that is referencing a non-existing sales order
We have an issue with sale order stock.
Due to user error we have ended up with a negative quant of sales order stock in a bin. Further the error was due to mis-keying of sales order number. Hence this negative quant is referencing a sales order that does not exist.
We need to get rid of this quant.
I thought of cycling this quant off as a solution. And hence replicated the scenario in the test system. I was able to create a TO to cycle it off but cannot clear the differences from 999 . The error I get while trying to do this is "SD document not in database or has been archived" . This error is true since the sales order actually does not exist. So cycling it off did not work.
Can anyone suggest how we can get rid of this negative quant of sales order stock ?
ThanksHi,
You said that your user mistyped the SO number and it resulted in a -quant. In which transaction was it possible? If I give a non existing no. SAP doesn't allow me to book.
If I were you I would check both in WM & IM what the user had done...step-by-step...
Negative quant comes to existance in interim storage type if we book e.g. a GI. It should have started in IM...how was your user be able to do that??? If it was possible cannot you reverse the IM booking?
(...if all else fails...cannot you create a SO document with external number assignment with the same number?...)
BR
Csaba
Edited by: Csaba Szommer on Jun 24, 2008 8:31 PM -
Issue with PO Response in SRM 7.0
Hi Experts,
We have upgraded our system from SRM 4.0 to 7.0. Post upgrade we are facing an issue with PO Response document.
Scenario:
When the PO is ordred, Vendor sends a the PO response through XML. Our middleware call the an FM which uses BBP_PD_POC_CREATE to create the PO response(BUS2209) with acceptance status.
Problem:
The status of the PO response is always + In Process+. But in SRM 4,0 we are having the responce with accepted status.
Could you please throw somw light on this.
Thanks in Advance,
Vishnu ReddyThere is this note that might help you.
Note 1393346 - PCO:Header status is open, even all items in PCO accepted
Although a relatively new note, this note is only relevant for SRM5.0 at the moment. What I'd suggest you do is to (temporarily) modify the standard code (in your development or test system) based on the correction instruction of this note. If it resolves your problem, create an OSS mesasge to SAP and ask them to upport the note to SRM7.0. Then you could reverse your modification back to standard and apply the note officially. -
Best Buy DOES need to address all the negative issues with Citibank!
Hi, I've read all the negative posts about Citibank.
I have been a loyal customer of Best Buy for quite some time and have purchased products from washing machines to electric guitars.
I have my own story:
I've had nothing but issues with them since Best Buy went to them. The last 5 bills I've received have been all messed up. Each time it's been for at least 2 hours. I never had problems until the switch to Citibank.
I have several deferred interest purchases. I've taken each of those, divided them by the number of months the contract is for, thus determining how much to pay each month to pay them off by the expiration date. Citibank has screwed them up every month. Distributing them differently than I had requested. One time in "fixing" their mistake, they "mistakenly" added an additional charge of $130 to my account! In reversing that they screwed up other distributions. That's why I've been on the phone with them so long each time. Some of them they still haven't fixed.
One six month account isn't due to expire until 9/16/2014, but the way they are applying the distributions it will be paid off 6/15/2014. A full 3 months before it is due. It obviously saves them having that receivable for 3 months.
Most of the customer Service reps have tried to be helpful but some of the time it is them that do the screw-ups. When I ask to speak to a Supervisor they are usually not helpful or rude. I was talking to one and he wasn't answering my questions, I challenged him and found out he wasn't even listening! Sometimes they say "it was a change that didn't get into the computer right". I've spent my entire career in the computer industry (Retail chains, Discount Chains, Accounts Receivables, and Bank Systems) You NEVER release a change until it has been completely tested. Apparently they have someone totally incompetent that department.
They apparently started a new policy 2 months ago that applied your minimum payment to the your revolving balance (non-promotional) first, if you only had Promotional balances it was applied to the one that would expire first. Again, it's a way for the bank to relieve Receivables earlier than they should. To their benefit.
I don't understand why so many of the Moderators and other responders have to be so rude and condescending to the people in this forum. All we hear is this Mantra that Best Buy has nothing to do with the credit card. Yet, the Logo on the statement says "MY BEST BUY CREDIT CARD". When you pay by mail the payment stub "Make checks payable to "BEST BUY CREDIT SERVICES". When you call they answer "BEST BUY CREDIT SERVICES". And you wonder why people think Best Buy owns the credit cards?
You are correct that Citibank owns the credit cards and processes them. But some Executive at Best Buy initiated having Citibank do this. You talk about it's just a marketing thing to have Best Buy's name on everything. Well I'll tell you. with all the complaints I've read here and horror stories that I have personally heard from customers, it is a very NEGATIVE marketing thing.
Most of the customer Service reps have tried to be helpful but some of the time it is them that do the screw-ups. When I ask to speak to a Supervisor they are usually not helpful or rude. I was talking to one and he wasn't answering my questions, I challenged him and found out he wasn't even listening! Sometimes they say "it was a change that didn't get into the computer right". I've spent my entire career in the computer industry (Retail chains, Discount Chains, Accounts Receivables, and Bank Systems.) You NEVER release a change until it has been completely tested. Apparently they have someone totally incompetent in that department.
They apparently started a new policy 2 months ago that applied your minimum payment to your revolving balance (non-promotional) first, if you only had Promotional balances it was applied to the one that would expire first. Again, it's a way for the bank to relieve Receivables earlier than they should. To their benefit.
I also noticed that one of the Moderators posted a response to several complaints about no more 18 month deferred purchases that it was Citibank that discontinued them. It seems to be a very popular "marketing thing" for Best Buy also. Why keep a bank that dictates "marketing things" to your company?
Have any of these many complaints been brought to the attention of Best Buy Management? Do they even know about them? If they have, then I would think they would be concerned enough to re-think their decision on a Bank Card Processor.
Many have said they will quit buying from Best Buy. I will not. I like the stores, their merchandise and staff. But I have serious concern that if this problem is not addressed thier may nit be a Best Buy to shop at in the future.
For that reason I am sending a letter to the CEO and CFO regarding this.
I would suggest each person that has complained dothe same. Since the Moderators blocked out the executive's names on one of the posts, you can go to Best Buy.com main page at thew bottom under "Corporate Info/About Best Buy/About Best Buy (yellow Tab)/Executive Team and you will find their names. The Corporate address is one one of the posts in here. The one the they deleted the names from. Maybe all of our voices will be heard.
P.S. - Check back to see if I'm blocked or this post is closed or deleted. If so, another thing to comment to the Executives about...
Best Regards Everybody!Hello GJT,
Welcome to the forum, and thank you for being a loyal Best Buy customer! I'm very sorry to read of all the troubles you've been having with your My Best Buy credit card account.
If you made a purchase using one of our interest free financing offers, to avoid paying the interest, you would need to ensure you were making the minimum monthly payments and paid the full balance by the end of the financing term. For future reference, the promotion expiration will not be the same as the payment due date. The expiration is determined from the date of the purchase. This date would have been clearly marked on each of your billing statements.
If you did make other purchases during the financing period, the payments would have been applied to the account according to the credit card laws as the others have mentioned. It is my understanding that any payments made to the account would first be applied to all minimum payments due for purchases on the account. Next, it would be applied to purchases that have interest charges due. Lastly, if funds remain from the payment, they will be applied to purchases with the financing promotions, in the order they are set to expire.
As you may be aware, Citibank, N.A. is the issuer of your My Best Buy credit card account. Due to this, we have no influence, or access to their accounts or policies. It is however, my goal to assist our valued customers as best as I can; therefore, I will be reaching out to Citibank on your behalf to look into your concerns. and they should be reaching out to you directly within the next 3-5 business days to discuss this further. If you do not hear from them within this timeframe please let me know.
Thank you for posting your feedback here on the forum, and please do not hesitate to let me know if you have any further questions or concerns.
Sincerely,
Maria|Social Media Specialist | Best Buy® Corporate
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