Issue with Hierarchy Navigator

Hi there,
we have some problem with Hierarchy Navigator (EP 3.6).
We installed and configured Hierarchy Navigator (EP 3.6) as explained in Oracle documentation.
We created a Trade Spec "A" >  We run Hierarchy Nav > System shows us one only row with the Trade >> OK
We linked a Material Output "B" (External Product) and its context in Related Specs Tab > We run Hierarchy Nav > System shows us:
     1 - The message “This hierarchy has recently changed. An accurate hierarchy should be available in approximately 1 minute(s).” 
     2 - Trade “A” and the linked Material “B” 
     3 - Formulation does not appear
After 1 minutes  System shows us the message: “An accurate hierarchy is now available, Refresh to see the latest hierarchy.”
We click on Refresh button > System shows us:
     1 - The Trade “A” only again
     2 - Neither Material nor Formulation appear
Do we missing something?
I hope my question is clear, if not please do not hesitate to contact me.
Thank you very much.
Best regards,
Stefano

Sounds like two different situations.   Here are some tips:
1. Context has to be selected with the material associated to the trade for the formulation to appear in the hierarchy navigator.
2. In your last example, it sounds like a change was made to the hierarchy.  Any change to the hierarchy will cause that message. For example, if you changed a packaging spec or selected context.  The system will only show one level of the hierarchy while it's being updated.   I would need more information to know of you found a bug but it is possible. Seems like the material should have appeared though.

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