Issue with Multi-Party Access in iSupport

I'm wondering if anyone has encountered this situation and has a solution or workaround:
Through iSupport registration, we create a new user as an employee of company A.
Using iSupport System Administrator, we associate new user with a second party and account, company B.
We log in to iSupport as the new user and switch the active party from company A to company B.
We attempt to create an SR for company B. At the end of the process, immediately prior to submission, we get an error message because there is no "Contact By".
The only way we have found to proceed is for the user to cancel the SR creation, navigate to their user profiles and add their email address (already captured during registration) to the company B information.
They now start SR creation again from scratch and the newly entered "Contact By" defaults into the SR. SR creation is now successful.
Imagine we set up a new user at a distributor, and the distributor handles 20 end customer accounts. For the user to be able to enter SRs for all 20 end customers, it would be necessary for them to go into 20 separate personal profiles and add the same email/phone information. It seems to us that a user's contact information from their "home company" should default to those parties that they are given access.
Is it possible to do this? Are we missing a configuration step that would cause this to happen?
Thanks much.
Dave

JSF_exception wrote:
I have a J2EE application. The application is an intranet application.
We have an ActiveX component (Far point Spread control) in the web page to display the data.
We had recently upgraded the IE from 6 to 7 version.
After that, we are not able to copy any data from or to active x component. Its giving a security message as Do you want to access the page to access your clip board.
The copying will work fine if we change the security level in internet zone.
I.e. if we enable the option Allow programmatic clipboard access.
The option is enabled for Intranet zone. But doesnt seems to work. The application is an intranet application with in the company.
What should I do to work the application with the intranet zone settings?
Any help is appreciated.What gives you security message?
Not Java
When you lower security level, the application is OK so why do you ask in this forum?
Try other browser (ie. Mozilla Firefox) to see if it is OK
Then call Microsoft for help

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For more information about Core and Security Networking follow my website at http://laguiadelnetworking.
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