Issue with normal correction.

Hello,
I am configuring ChaRM in SolMan system. I am able to perform the steps mentioned in the RKT. But currently I am facing 2 issues.
1. There is no action as "Create Change Request" in the support message. I can see only "Create Change Document". How can I get that action? What is the difference between a change request and chage document?
2. For normal correction (maintenance), once the message reaches the status "In developement", when I try to perform the action "Logon to the system", nothing is happening and I am getting successfull message saying "Action Logon to system performed immediately".
Please help me to solve these problems.
Thanks and Regards,
Rajeev.

Hi,
1. There is no action as "Create Change Request" in the support message. I can see only "Create Change docuement" How can I get that action? What is the difference between a change request and chage document?
you are correct only action is there create change document because first a change document is created for Change manager approval and after his approval and concern he create a type of correction ithen only u get the next doc.
2. For normal correction (maintenance), once the message reaches the status "In developement", when I try to perform the action "Logon to the system", nothing is happening and I am getting successfull message saying "Action Logon to system performed immediately".
Check your authorization to logon to that satellite system
Regards
Prakhar

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