Issue with past purchase

Quite a while ago (a few years, most likely), I got a few i-tunes vouchers for my birthday, and bought a few films, and also bought a few more films with my debit card. These films included Johnny English: Reborn. I watched it several times, the most recent being just a few months ago. I got an iPod Nano for christmas, so went to put my music onto it. Music synced fine. I then went to move the movies, and realised I needed to download them from the cloud. However, now I'm being told there was an error with a previous payment. So I click to see what the issue is, and apparently, getting on for, 2  years later, I'm being told I never paid for Johnny English reborn (which is utter nonsense) and am being told I can't watch, or download ANY of the movies I've paid for, until I pay for the film.

We are fellow users here on these forums, we won't know whether you did or didn't pay for it. But until the matter is settled you won't be able to redownload any item from the store, so you should contact iTunes Support and see if you can sort it out : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption

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