Issue with past purchase of Adobe Lightroom

I purchased Adobe Lightroom 4 on 10/31/12 from the Apple Mac App Store.  I have been using the software alongside Adobe Photoshop CS6 for the past two years.  My MacBook needs to be set back to its original factory settings and I wasn't sure how to get the two Adobe programs back onto the computer once I reset it.  I contacted Adobe and they only see that I have purchased Photoshop CS6 with my member name.  I purchased Photoshop CS6 and downloaded it from Adobe's website.  I told them that I purchased Lightroom and downloaded it from Apple's Mac App store.  I even went back into my email history and found the iTunes receipt that shows the purchase with the order number from Apple.  I figure that I may not have registered the software and that may be why my member account with Adobe doesn't show I purchased Lightroom?  I cannot find the serial number for Lightroom anywhere in email or in the software itself.  It seems that Apple doesn't sell Adobe Lightroom from the App Store anymore like they once did, so to be able to download it again from Apple seems out of the question.

If Lightroom is no longer available from the Mac App Store (MAS), that was an Adobe decision to longer sell it through that distribution stream. MAS versions of apps have no serial numbers, that is an Apple requirement for a developer to sell through the MAS.
If you have a backup of your current Mac installation, you should be able to restore the MAS version of Lightroom from the backup. If not, you will need to purchase it from whomever Adobe now sells it through.

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