Issue with serial number

I have recently purchased a copy of Dreamweaver CS4, having previously used a different HTML editor (NAMO, as it happens).
Installed it on my laptop while travelling and got started. Serial number entered successfully. Went through a bunch of tutorials successfully.
Decided to use it on my desktop PC when I got home.
Got the message "there is a conflict with this serial number please resolve it" but no indication of how to do so when I tried to enter the serial number on my desktop PC. Understandable: a license registered to one PC shouldn't be used at the same time on another. No issue for me - I'm not a brainiac or an octopus.
However, according to the license agreement it is OK to have a "work" copy as well as a "travelling" or "home" copy, and that's what I need.
Now when I try to use or activate on EITHER computer the serial number is simply X'ed out (yes, I can read and type, Adobe customer support - thanks for your patronising form response)
I submitted a report to Adobe (by the way, if you have not registered as an owner of Dreamweaver I found it impossible to enter a query about Dreamweaver via the "other products" pulldown) which has resulted EVENTUALLY in the case being closed as "resolved" - of course, it isn't, and I am now locked out of the software I paid 8 times as much for as the rather quirky NAMO which had more functionality for an entry-level user such as myself 5 years ago than CS4 does now.
I work for a software company and I can promise Adobe that any organization that treats its customers as shabbily as this, while believing it can charge a price premium, is doomed to fail.
I guess the reason for this posting is partly to vent my frustration and partly in the hope that someone from Adobe customer support will re-open ticket number 203054761 and take it seriously.
Best,
Martin.

Tried the "live" chat. What a waste of time:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 54 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Farook.
Farook: Hello! Welcome to Adobe Customer Service.
Farook: Please allow me a moment to review your request.
Farook: Hi Martin.
Martin: Hi.
Martin: For reference the serial number is <deleted>
Martin: Purchased from Amazon.co.uk in January.
Farook: I understand that you are unable to install the software. Am I correct?
Martin: No. I installed it, activated it fine on my laptop but when I tried to do the same on my desktop PC the serial number conflictr was detected and both are now blocked.
Martin: Farook, I suspect you won't find this in your FAQs, since it isn't on the support website. Can you escalate?
Farook: I am sorry to hear that.
Farook: Can I have your full name and email address?
Martin: Martin Lampard
Martin: <deleted>
Farook: Thank you.
Farook: Martin, I am sorry, the serial number which you have provided has not registered with.
Farook: Hence, you need to contact Amazon.
Martin: Rubbish. I had activated it on my laptop. I am 100% certain.
Farook: I understand Martin.
Martin: How did you check the serial number?
Farook: Could you please re-confirm me the serial number?
Martin: <deleted>
Farook: Thank you.
Farook: Martin, I am sorry, you need to contact Amazon.com.
Farook: I am sorry for the inconvenience caused to you.
Martin: Why? They sold me a working copy of Dreamweaver.
Farook: I understand, but I do not have enough resources to help you further.
Farook: Please contact Amazon.com.
Martin: What a waste of time. Makes me sorry I bought this Adobe product.

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I cannot install properly my CS6 version on a second computer it seems that there is an issue with serial number I will appreciate some guidance thank you

I cannot install properly my CS6 version on a second computer it seems that tree is an issue with serial number I will appreciate some guidance ? thank you

Hello,
please have a look there: http://www.adobe.com/products/cs6/faq.html >>> Can I distribute a Creative Suite 6 edition across multiple users or computers? >>> The software license agreement accompanying your product may entitle you to install and activate the software on two systems with certain restrictions. The product license agreement for Creative Suite 6 does not allow you to install the components of a single suite edition across multiple computers. See the software license agreement for more information.
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Hi gurus,
We have an issue with inheritaning component material serial no. to header material.
For production order having different header material and component material,on GI, the serial no. assigned to component is inheritated to header material. We can see the serial nos. in order, Header --> Serails Numbers. This functionality has been implemented in BADI 'MB_MIGO_BADI' method POST_DOCUMENT' using FM 'SERNR_ADD_TO_DOCUMENT'.
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Tried the "live" chat. What a waste of time:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 54 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Farook.
Farook: Hello! Welcome to Adobe Customer Service.
Farook: Please allow me a moment to review your request.
Farook: Hi Martin.
Martin: Hi.
Martin: For reference the serial number is <deleted>
Martin: Purchased from Amazon.co.uk in January.
Farook: I understand that you are unable to install the software. Am I correct?
Martin: No. I installed it, activated it fine on my laptop but when I tried to do the same on my desktop PC the serial number conflictr was detected and both are now blocked.
Martin: Farook, I suspect you won't find this in your FAQs, since it isn't on the support website. Can you escalate?
Farook: I am sorry to hear that.
Farook: Can I have your full name and email address?
Martin: Martin Lampard
Martin: <deleted>
Farook: Thank you.
Farook: Martin, I am sorry, the serial number which you have provided has not registered with.
Farook: Hence, you need to contact Amazon.
Martin: Rubbish. I had activated it on my laptop. I am 100% certain.
Farook: I understand Martin.
Martin: How did you check the serial number?
Farook: Could you please re-confirm me the serial number?
Martin: <deleted>
Farook: Thank you.
Farook: Martin, I am sorry, you need to contact Amazon.com.
Farook: I am sorry for the inconvenience caused to you.
Martin: Why? They sold me a working copy of Dreamweaver.
Farook: I understand, but I do not have enough resources to help you further.
Farook: Please contact Amazon.com.
Martin: What a waste of time. Makes me sorry I bought this Adobe product.

Goods Issue with Serial number reversal

Hi Experts,
I have an item which is set to Inventory Item and Sales Item. I brought it in via Inventory/Good receipts to assign serial numbers.
I realized I used the wrong Warehouse and wrong item Code ( I have 2 codes set the same but for different recording purposes)
Unfortunately did I turn around and created a goods issue with the serial numbers to wash it but I do nee the serial numbers available to do my correct entry. How can I get my Serial numbers back which show no unavailable.
If I try to set the item also as Purchase Item and try to do a return it wont show. Please advice.
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Hi,
Receive again with correct item code and ware house with same serial number.
If not, Please explain with an example.
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http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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I bought iWork '05 last July. Recently, I had to reinstall my operating system. When I went to setup iWork again, I inserted the disk and followed standard procedure only to be told, "There is nothing to install". The disk was in there!
I clicked on the iWork icon and a pop up came on the screen offering a trial edition of thirty days or to buy the software. I clicked on buy and tried to add my serial number only to be told it doesn't exist. I kept all my information from when I bought the software last year, so obviously it's correct.
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Welcome to Apple Discussions
Obviously, there's nothing wrong with the serial number, but, the font used for the iWork '05 serial number was a very poor choice, certain numbers & letters are easily confused. Take a look at my user tip, iWork: serial number tip.
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MB26 ,CO27 - goods issue components with serial number?

Hi ,everyone!
I know CO27 and MB26 can do goods issue to production order very easily and quickly!
But It seems CO27 and MB26 can not work well with the component with serial number.
I aslo know MB1A and MB1B can post goods issue for component with serial number.But in MB1A and MB11 , it is very difficult to can material by material number quickly while doing more then 100 components issue to one production order.
And for authorization purpose we restrict MIGO not to use goods issue for production order.
So I want to ask how CO27 and MB26 do goods issue for the component with serial number?
Or there is another ways to goods issue component with serial number to production order easily,exclude MB1A,MB11 and MIGO?
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Hi Vivek
We use CO27 for goods issue to production order ,just like MB1A goods issue to production order.
But in the BOM components of the production orders ,some semi finished products are with with serial numbers ,so we can not use CO27 or MB26 to issue these components with serial numbers to production orders!

Goods Issue Stock with serial number to asset

Hi xperts,
When i GI a stock with serial number to asset (mvmt 241), the serial number is not updated in the asset master. I believe it's due to the asset number has been created before the GI. Is there any way (BADI or user exit) that would allow the serial number to be updated in the asset master after/during GI postings.
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HI,
The serial number is not updated in the asset master & there is no user exit for updating the same . You need to maintain it manually in the Asset master through Tcode AS02. Then after that do the GI,then the serial number would get updated automatically when you manually enter Asset code under account assignment tab.
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Goods receipt MB01 with serial number problem

Dear MM Experts,
Iam a PM Consultant and this problem faced me while doing goods receipt from external maintenance order so i will appreciate any help regarding this issue,
In serial number profiles i did the stock check indicator to give an error message if there were incosistinces in stock data,
now this is the scenario:
after doing an external maintenance order and creating a PO with reference to the maintenance order PR, and also entering the specified serial number in the PO:
1) Goods Issuing: i used MB1B with movement type 541 and as the serial number already exist and not wrong so it didnt show any error messages and by checking the stock data in MMBE the material was in stock provided to vendor.
2) Goods Receipt: when using MB01 with movement type 101 and when entering the serial number of the material it gives an error message ALTHOUGH it is the same serial number issued and the same serial number in the PO
This is the error message :
Stock data of serial number G081 not suitable for movement
Message no. IO231
Diagnosis
The current stock information for the serial number G081 contradicts the stock information of the movement to be posted. The following stock information is valid for the document and the serial number: Batch Number Stock data Serial data C2
Only the first different field for the stock data/serial data is assigned. However, further data may also be inconsistent. To determine whether this is the case, you can start an analysis.
System Response
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Procedure
Assign a serial number which corresponds in your stock information to the stock data of the posting. You can display the serial numbers which can be used using Select serial numbers.
Any help is appreciated
Thanks in advance

Hello,
A possibility to fix serial number status is by running the report RISTEQ07 in SE38 transaction. Please run this report as mentioned in the SAP Note 316868 (point 2).
While running the report please consider following points:
The report does not set any locks on the records to be corrected, in other words, the report should only then be executed in the correction mode if the master records (within the client) are not being used in another (changing) access.
During the search for inconsistent serial numbers, the system assumes that the stock segment is correct and the existence indicator might be incorrect.
In the correction mode, the existence indicator is adjusted (depending on the existence of the stock segment).
The report provides a test option (LP_TEST); if this option is active, the system only checks whether inconsistencies exist. Corrections are only carried out if the test mode is deactivated. Option LP_EXTD for the enhanced check should remain deactivated for the first run. In particular, if no inconsistency is recognized, the run should be repeated with the activated option.
Another possibility is to create/post a physical inventory document for the affected material and serial number.
Determine which material serial number is really on stock (physically on stock). You can do this, by either analyzing the history of each Serial Number or by carrying out a physical inventory.
Before posting the Physical Inventory the stock validation of the serial number profile of the material has to be switched off in OIS2 transaction (if it is switched on).
When you do this, you will get a Pop-up, please read the long text and execute the report RISERNR9 which is mentioned there.
After executing this report the inventory can be posted. When this is done please switch stock validation on again and execute report RISERNR9 again.
Perform this inconsistency correction only when you are sure that no one else is working on the system otherwise it could lead to more inconsistencies while the stock validation is switched off. Check SAP Note 612132 for further details.
In another words, you have to:
Create a physical inventory in MI01 transaction;
Enter a counted quantity in MI04 transaction;
Define each serial number to each qty on stock.
I hope this information helps you.
Good luck,
Fábio Almeida
MM Consultant

Goods Receipt entry for items with serial number

Hi All,
When I try to create a Goods receipt entry, for items with serial number, i'm always getting the following error message.
[OSRI] , 'The selected quantity of serial/batch numbers is greater than the quantity in row Id'
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Dim oInvetoryGenEntry As SAPbobsCOM.Documents
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Dim ErrCode As Long
Dim ErrMsg As String
Dim ret As Long
Set oInvetoryGenEntry = oCmp.GetBusinessObject(oInventoryGenEntry)
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oInvetoryGenEntry.DocRate = 1
oInvetoryGenEntry.TaxDate = Now
oInvetoryGenEntry.PaymentGroupCode = "3"
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oInvetoryGenEntry.Lines.ItemCode = "A00004"
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oInvetoryGenEntry.Lines.Quantity = 1
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oSerialNumber.InternalSerialNumber = "2354"
oSerialNumber.BatchID = "bt1"
oSerialNumber.Add
ret = oInvetoryGenEntry.Add
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It would be wonderful if anyone help me out to trace the exact reason for this issue.
Thanks
John

Hi John I'm almost sure that your working with SDK 6.5 with SP1 or lower, visit this address
https://www.sdn.sap.com/sdn/collaboration.sdn?node=linkFnode6-1&contenttype=url&content=https://DI: Add more than one serial numbers in Invoice
Maybe you can find your answer if you can fix it let me Know my email address is [email protected] because i had the same problem.
Regards

CO27, MF60 with serial number

Hi Everyone,
Does anybody know whether we can post goods issue for component with serial number using t-code CO27 and MF60... if can, how?
I know MB1A and MB1B works with serial number.
Best Regards,
Bin

Hi Bin,
We can not post goods issue for component with serial number using t-code CO27 and MF60.
In case of Serial number, auto GI (using backflush) / auto GR (indicator in PSP or routing key) does not work.
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Split valuation combination with serial number

Dear all,
Suppose the material with serial number is having the split valuation types E.g. C1(New), C2 (Reconditioned), C3 (Reconditioning reqd) is to undergo refurbishment activity. The C1 Conditioned material was already issued to the cost center (Say Serial no.s 1 to 4) .After some period, these four materials are to be refurbished. Now for doing the refurbishment, i have to move these materials into the store.
1.Which movement type can be used to move into the store.
2.Which valuation type should be used while moving into the store. (We would have given the valuation type C1 (New) while issued into the costcenter at the begining).
3.Can we move these materials with the same serial number with the valuation type C3. (After some usage, definitely the condition of the material would have changed).
Plz reply,
Regards,
Suresh.

Dear Seenuvasan,
The material is not having Batch management activation. Also it is not asking any Batch data while doing MIGO.
Any other setting related to S.No+ Batch + Split valuation to be checked?
Regards,
Suresh.

Error when doing GR for production order with serial number

I'm not familiar with serial number and equipment management but I'm trying to help my user resolve this issue.
This product is returned from customer site.
I saw that this material is being reset in IQ02 from status in warehouse to become Available when the material is consumed in the production order via 261 movement type. So now the status is available. Then the user went to change a new serial number. Later, GR for production order is done in MB31. Errors are encountered when prompted to enter the new serial number.
Configurations XX01 and XX02 are different
Message no. CX126
Configuration of serial number SN02 incompatible with document item
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Hi..
Can you please explain in detail, I facing same problem, while assigning unrestricted stock to sales order.
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Use CS6 (activated with serial number) on one computer and CC (activated by CC app) on another?

CC authentication is playing havoc with me.
I have a valid full install disc with serial number for CS6 Master Collection. I recently also began a subscription to CC.
I want to use CC per its terms of use on my main machine (a Mac running Win in parallels) which, I believe, will count as both installations of my CC license. I also have a second PC where I'd like to use my perfectly valid serial number to install and run CS6.
When I log in to the second (CS6) machine, I'm not allowed to run my CS6 programs because I am seen as a CC subscriber. There's no opportunity to enter a serial number: The machine, which has run CS6 for years, refuses to let me keep using them. For example I start Acrobat. I am alerted that my trial has 00 days left. I am asked to sign in and enter a serial number. I sign in, but before I can enter the serial number I am told "welcome, carry on" and the authroization window goes away. And it immediatly REAPPEARS with the same message about my trial having 00 days left.
I have had a great deal of angst related to Adobe's broken activation process and my opinion of them as a company has suffered dramatically.
Wondering if I need to make a separate Adobe ID for the CS6 installation. Will Adobe let me enter that serial number via a new Adobe ID or will it object on the grounds that the serial number is associated with my main Adobe ID?

Re-register the perpetual license with another Adobe ID and use the CS6 installation on that ID. This will keep the system from getting confused during the activation. Remember to deactivate the CS6 (if it will allow that option) if at all possible. That's the best option for now. If you have issue with the re-installation, use the Adobe cleaner on the CS6 machine.

Issue with serial number

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