Issue with the Document Viewer for Some Users

Hi, I have archivelink setup in our system. Users are able to view the documents using this link. But issue is that one user is unable to view the documents while others can view the documents.  The roles for both users are same.
Searched the forums but found nothing. Acrobat Reader version is 9.

hi can you help me, im a desktop support engineer we got 2 users who have the exact same problem as in the call ive made here?
nothing being displayed in Document Viewer for 720 gui user via Webportal
any ideas, if they log onto other windows 7 machines still dont work

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