Issue with updating Security Info on my Microsoft ID

Question

I am stuck in a vicious circle trying to sort an issue with my Microsoft account.
I need to remove an old, defunct, email address and add a load of new security info however, depending on whether the date format on the page I keep being directed to is UK or US, either the updates haven’t happened or they won’t
be happening until next month – which seems ridiculous!
I’m trying to sign up for a Windows Store developer account to publish a Windows 8 app. I’m using my MSDN subscription to register for this (for free) but there is a step I can’t get past because it insists on sending a code to
my old email address – to which I have no access. It is picking up this address from my Microsoft Account Security info – however, I updated this info weeks ago. This is the screen I see (I’ve blurred out some of it as it seemed foolish to publish all my security
info J
It says my old address will be removed on 03/04/2013 and my new info added on that same date. Does anyone know if this is UK date format 3^rd April – in which case it’s a long wait or a US date 4^th
March in which case it didn’t happen? I’ve tried phoning 5000 and the Microsoft Customer support lines but neither of them have a clue where to start. They just keep asking me if I’ve forgotten my password – which I haven’t.
Does anyone know how I can resolve this? My only option at the moment is to wait until 3^rd of April and see if anything changes – which is not ideal.
Cheers,
Rob

Answer 1

Hello,
The Microsoft account forum has been retired and all account related questions must now be asked online
here.
Select the issue you need help with and fill out the requested details on the next page.
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You can read further information about blocked accounts
here.
Karl
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