Issues ordering with 2 phone lines on one account.

After being on the phone for half an hour on Friday the woman seemed to understand everything but we got no confirmation message so I called again today and after spending an hour on the phone was told to call back tommorow.. Not getting my hopes up of it working.
The lady didn't seem to really know how to place orders when we had 2 diffrent phone lines on the same account.
Currently we have 2 phone lines, one without broadband and one on BT Broadband "Upto 8Mbps" and recently Infinity became available in the area. We want to get Infinity setup on the line that has no connection and once it is up and running cancel the current Broadband and the phone line it is on. I understand this will incur a £30 fee to remove the broadband (not sure if theres a further fee to cancel the phone line, the lady didn't mention one though).
On Friday the lady we talked to also said we would have to pay extra to keep the current call plan with Infinity doing this method but the lady I talked to today didn't mention it.
The forum mods are pretty good on here so I was hoping they could sort it out as I'm starting to lose hope..

After spending about an hour on the phone today it seems we got it sorted out.
Apparently you can't have 2 broadband packages on one account even with 2 phone lines so we had to get a seperate account setup just for the Infinity broadband. Once we cancel the old broadband though apparently we can merge it together and the price will go from £30 down to £26.
We wasn't given the account number for the new account but I assume it wont be an issue when the time comes to merge the accounts (however we do that I'm not quite sure).
But we got the confirmation email so I assume everything is okay... The Openreach engineer will be coming a week later than the original date we had planned but it will do I suppose.
Thanks

Similar Messages

One order with multiple lines in OM is creating multiple invoices

Application: Oracle 11i (11.5.3)
Modules implemented: GL, OM, AR, AP, PO and CM
Business Requirement:
Our client would like to create Order consisting of multiple lines in Order Management.
The Orders created in OM with multiple lines could be booked, picked, released and transferred
over to Accounts Receivable. On transferring over the Orders from Order Management to Accounts
Receivables using Auto Invoice process the Order should create ONE invoice with multiple lines.
Moreover, for the multiple lines created on an invoice deferred revenue could be applied.
( eg. An order is placed for software and support. The support is to be invoiced all at once but revenue deferred to 1/12
recognized each month as revenue is earned.)
Right now we are getting two invoices. It is putting the deferred revenue item on a seperate invoice. Is this normal
functionality? How can I get both on one invoice.
thanks

Hello Monique,
Well you can have one invoice generated for an order with multiple lines. This is possible by changing some rules in Account Receivables. Use the grouping rules under setups->autoinvoice in AR. You can club your invoices based on any of the columns of ra_interface_lines_all. Hope this works for you.
Arvind

Create one internal sales order with two lines

When I try to use internal sales order cycle
I started with create internal purchase requisition with two lines,
Each one will supply from different warehouse
Run Create Internal Orders request
and then switch to Order Management responsibly
Run Order Import request with requisition number in parameter window
All of lines included in internal requisition in same internal sales with different shipping warehouse

it's seeded functionality.
What do You expect else?
You then ship to diferent ORGs with different deliveries. Everything is OK.
BR,
Eugene

At a loss with phone line and broadband

Hi,
First of all, sorry for cross posting this, but as you might gather I'm currently stuck between a rock and a hard place.
http://community.bt.com/t5/Phones/At-a-loss-with-phone-line/td-p/54639
I'm not going to repeat everything in that post, just to say when all equipment is unplugged and you get crackles and white noise through the phone, it can not be equipment, no matter how intermittent. Am I correct?
The main reason for cross posting is around the annoying BRAS IP profile. It seems that for 30mins of static, I get stuck on a 130k profile for 3days. I could cope with the occasional outage or slow down, but 3days is half a week and when you have the recent bad weather, you get 1day of decent profile before the next spat! As a result of this, I would like to see if anyone else in the community has been through similar?
I will point out that I have been working in IT for 13years, so I like to pretend that I know something about things, but I must say that BT is one of the only companies that I deal with and dealt with that seem insistent on blaming the customer for everything.
Connection information
Line state Connected
Connection time 0 days, 1:44:21
Downstream 2,048 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 9.6 dB / 19.0 dB
Line attenuation (Down/Up) 53.0 dB / 29.5 dB
Output power (Down/Up) 17.8 dBm / 12.1 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 5261636 / 45
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 28
Error Seconds (Local) 134
Solved!
Go to Solution.

No I'm suggesting the mod team is preferable to calling India ....
What they do with you is down to them .... and you.
Allbeit I doubt you'll see a profile reset, but even better you may see a lasting resolution, hopefully.

Create a sales order with reference to another one. (BAPI)

Hi everybody,
I'm trying to create a new sales order with reference to another one (That's important because of the documents flow).
I'm using 'BAPI_SALESORDER_CREATEFROMDAT2' but I couldn´t do it yet. I've read some ideas about this kind of creation in this forum; but I still haven´t found the solution yet.
Some ideas about the BAPI parameters I nedd to complete?
Thanks in advance!!

Hi,
Go through this one
*& Report ZSD_R_SALESORDER
report zsd_r_salesorder1 line-size 132 message-id zmmbapi .
*& Created By : shailaja
*& Created on : 13.10.2007
*& Requested By : vardhman
*& Description of program :
Internal table definition *
data: gt_order_header_in like bapisdhead occurs 0 with header line,
gt_return like bapireturn1 occurs 0 with header line, " Return Messages
gt_order_items_in like bapiitemin occurs 0 with header line, " Item Data
gt_salesdocument like bapivbeln-vbeln , "Number of Generated Document
gt_order_partners like bapiparnr occurs 0 with header line, "Document Partner
gt_return1 like bapiret2 occurs 0 with header line.
Data definition *
types: begin of ty_gt_ft_sales ,
partn_numb(10) type n ,"Customer Number 1
partn_role(2) ,"Partner function
sales_org(4) , "Sales Organization
distr_chan(2) , "Distribution Channel
division(002), "DIVISION
doc_type(4) , "Sales Document Type
purch_no(020), "Purchase order
material(18), "MATERIAL
targetquantity(020),"Target quantity
reqqty(020), "Req quantity
reqdate(010), "req date
*REQ_DATE_H(010),
ref_1(012), "Ref
unload_pt(025),
*PARTN_ROLE(2) ,"Partner function
*PARTN_NUMB(10) ,"Customer Number 1
end of ty_gt_ft_sales,
begin of ty_header ,
partn_numb(10) ,"Customer Number 1
partn_role(2) ,"Partner function
sales_org(4) , "Sales Organization
distr_chan(2) , "Distribution Channel
division(002), "DIVISION
doc_type(4) , "Sales Document Type
purch_no(020), "Purchase order
unload_pt(025),
req_date_h(010),
end of ty_header,
begin of ty_item,
material(18), "MATERIAL
targetquantity(020),"Target quantity
reqqty(020), "Req quantity
reqdate(010), "req date
ref_1(012), "Ref
*UNLOAD(025),
end of ty_item.
data : msg(240) type c, " Return Message
e_rec(8) type c, " Error Records Counter
rec_no(8) type c, " Records Number Indicator
s_rec(8) type c, " Successful Records Counter
t_rec(8) type c, " Total Records Counter
v_matnr like mara-matnr,
v_parvw type parvw.
data : gt_ft_sales type standard table of ty_gt_ft_sales with header line.
data : wa_gt_ft_sales type ty_gt_ft_sales,
wa_order_items_in like gt_order_items_in,
wa_gt_ft_sales1 type ty_gt_ft_sales,
wa_header type ty_header,
salesdocument like bapivbeln-vbeln.
selection block for EXCEL UPLOAD FILE
selection-screen begin of block b1 with frame title text-000.
parameters file type ibipparms-path obligatory.
selection-screen end of block b1.
*<<<<AT SELECTION-SCREEN ON VALUE-REQUEST FOR FILE .
at selection-screen on value-request for file .
perform getname.
form getname.
call function 'F4_FILENAME'
exporting
program_name = syst-cprog
dynpro_number = syst-dynnr
importing
file_name = file.
endform.
*TOP-OF-PAGE.
top-of-page.
skip 3.
format color col_heading inverse on.
write 40 text-001.
format color col_heading inverse off.
skip 1.
format color col_negative inverse on.
write :/ text-002, 13 sy-mandt , 104 text-003, 121 sy-uname,
/ text-004, 13 sy-datum , 104 text-005, 121 sy-uzeit.
format color col_negative inverse off.
skip 3.
*START-OF-SELECTION.
start-of-selection.
perform get_data.
perform bapi.
*end-of-page.
perform result.
form result.
t_rec = e_rec + s_rec.
skip 3.
format color col_total inverse on.
write: /38 text-007, t_rec.
format color col_total inverse off.
format color col_negative inverse on.
write: /38 text-008, e_rec.
format color col_negative inverse off.
format color col_total inverse on.
write: /38 text-009, s_rec.
format color col_total inverse off.
endform.
*& Form get_data
text
--> p1 text
<-- p2 text
form get_data .
call function 'WS_UPLOAD' "#EC *
exporting
filename = file
filetype = 'DAT'
tables
data_tab = gt_ft_sales
exceptions
conversion_error = 1
file_open_error = 2
file_read_error = 3
invalid_type = 4
no_batch = 5
unknown_error = 6
invalid_table_width = 7
gui_refuse_filetransfer = 8
customer_error = 9
no_authority = 10
others = 11.
if sy-subrc 0 .
message e000.
endif.
endform. " get_data
*& Form BAPI
form bapi .
loop at gt_ft_sales into wa_gt_ft_sales.
wa_gt_ft_sales1 = wa_gt_ft_sales.
at new partn_numb.
wa_header-doc_type = wa_gt_ft_sales1-doc_type..
wa_header-sales_org = wa_gt_ft_sales1-sales_org . "'0001'
wa_header-distr_chan = wa_gt_ft_sales1-distr_chan. "'01'
wa_header-division = wa_gt_ft_sales1-division. " '01'
wa_header-purch_no = wa_gt_ft_sales1-purch_no.
wa_header-req_date_h = wa_gt_ft_sales1-reqdate.
call function 'CONVERSION_EXIT_PARVW_INPUT'
exporting
input = wa_gt_ft_sales1-partn_role
importing
output = v_parvw.
wa_header-partn_role = v_parvw.
wa_header-partn_numb = wa_gt_ft_sales1-partn_numb.
wa_header-unload_pt = wa_gt_ft_sales1-unload_pt.
move-corresponding wa_header to gt_order_partners.
move-corresponding wa_header to gt_order_header_in.
append gt_order_header_in.
append gt_order_partners.
endat.
call function 'CONVERSION_EXIT_CCMAT_INPUT'
exporting
input = wa_gt_ft_sales1-material
importing
output = v_matnr.
gt_order_items_in-material = v_matnr .
gt_order_items_in-target_qty = wa_gt_ft_sales1-targetquantity . "'1000'
gt_order_items_in-req_qty = wa_gt_ft_sales1-reqqty.
gt_order_items_in-req_date = wa_gt_ft_sales1-reqdate.
*GT_ORDER_ITEMS_IN-BILL_DATE = wa_GT_FT_SALES1-REQDATE.
gt_order_items_in-ref_1 = wa_gt_ft_sales1-ref_1.
append gt_order_items_in.
clear : wa_gt_ft_sales1,wa_header.
at end of partn_numb.
call function 'BAPI_SALESORDER_CREATEFROMDAT1'
exporting
order_header_in = gt_order_header_in
WITHOUT_COMMIT = ' '
CONVERT_PARVW_AUART = 'X'
importing
salesdocument = salesdocument
SOLD_TO_PARTY =
SHIP_TO_PARTY =
BILLING_PARTY =
return = gt_return
tables
order_items_in = gt_order_items_in
order_partners = gt_order_partners.
ORDER_ITEMS_OUT =
ORDER_CFGS_REF =
ORDER_CFGS_INST =
ORDER_CFGS_PART_OF =
ORDER_CFGS_VALUE =
ORDER_CCARD =
ORDER_CFGS_BLOB =
ORDER_SCHEDULE_EX =
if gt_return-type eq 'E' .
e_rec = e_rec + 1.
read table gt_return with key id = 'V1'.
format color col_negative inverse on.
rec_no = e_rec + s_rec.
concatenate text-006 rec_no ':'
gt_return-message into msg separated by space .
condense msg.
write: / msg.
format color col_negative inverse off.
elseif gt_return-number = '000'.
s_rec = s_rec + 1.
format color col_positive inverse on.
msg = 'SUCCESS'.
condense msg.
write: / msg .
format color col_positive inverse off.
write :/ salesdocument, 'Has been created'.
perform commit_mm.
endif.
clear: gt_return[], msg.
endat.
endloop.
endform. " SLALE_UPLOAD_DATA
*& Form COMMIT_MM
text
--> p1 text
<-- p2 text
form commit_mm .
call function 'BAPI_TRANSACTION_COMMIT'
exporting
wait = 'X'
importing
return = gt_return1.
clear: gt_order_items_inhttp://].\"GT_ORDER_CONDITIONS_IN[.
endform. " COMMIT_MM
inthis pass re_doc field in header...
Edited by: Naresh kumar

Where/ how do I set SNP to create Planned orders with multiple line items?

Hi
Currently our SNP is generating planned orders on a daily basis, it creates a single order with a single line item per location.
Where/ how do set SNP to create planned orders on a daily basis to generate a single order with multiple line items per location, so therefore one planned order with multiple line items for a single location.
Thanx
Keegan

Hi Keegan,
In SNP (APO) it is not possible to create order with multiple line items.
But you can do some settings so that while planning system can do aggregation and disaggregation.
But your requirment should be set on Aggregation/Dis-aggregation logic.
Please follow the follwing links:
http://help.sap.com/saphelp_scm2007/helpdata/en/2c/c557e9e330cc46b8e440fb3999ca51/content.htm
Aggregation:
http://help.sap.com/saphelp_scm2007/helpdata/en/42/f731d078e73ee4e10000000a1553f6/content.htm
Disaggregation:
http://help.sap.com/saphelp_scm2007/helpdata/en/a6/ebefaf32e22e468355da304cc59387/content.htm
Please be sure that the setting of this logic will be at planning area level.
You can't change aggregation/disaggregation logic further.
Regards,
Santosh

LSMW program to upload the sales order with multiple line items.

Dear SD and PP Gurus,
I am new to creating LSMW Program.
I want to create a LSMW program to upload the sales order with multiple line items. I have read on SDN that it can be done on two phases. First Create Header Data than line items. IS IT TRUE??, Or
Is there any procedure by which we can load the sales orders with multiple line items in a single run (part).
I want to use Batch process, not a BAPI or IDOC procedure.
I have created a program with
object 0090
Method 0000
Program Name RVINVB10
Program Type D
Source Structure 1 - For Header and Source Structure 2 for Line Items.
Mapped Field INDET (With Fix Value 1), ORDERTYPE, SALESORG, DISTCHANNEL, DIVISION, CUSTOMER, PONUMBER , DELVDATE, PRCGDATE, PMTTERM
INCOT1 INCOT2 with Source Structure - 1 and
Field INDENT (With Fix Value 2), ITEMNO, MATCODE, MATQTY, SUOM, PLANT, BATCH, AMOUNT with Structure-2
than maintained Structure relation ship, field Mapping, Specified Files, Assigned files, Read Data and other process,
At final stage (Start Direct Input program RVINVB10) it is giving a message - Table name not allowed.
Please tell me where I am wrong.
Thanks in advance.
DSC

Dear SD Gurus n Experts,
I have solved the above problem. But there is another problem appearing regarding the date format. Now system generating a message: Date . . is not valid.
While I am using Date: YYYYMMDD format in flat file, which is SAP's Standard Format.
In SDN Link: LSMW upload Sales Order using VA01/VA02 I have found that there are some date fields which are mandatory to filled. Here I have mapped
VDATU - Requested delivery date, BSTDK - Customer purchase order date, PRSDT - Date for pricing and exchange rate, BSTDK_E - Ship-to party's PO date, FKDAT - Billing Date, KORDT - Delivery Date,
and PRGRS - Date type is Constant = D
Can any one tell me, where is the priblem.
With thanks,
DSC

Production order from sales order with multiple line item(for one material)

Dear Gurus,
I am working in MTO scenarios. If there is several line item in a sales order for one material, multiple production order( same as no. of sales order line item) is getting created against each of the line item.My requirement is,since the material code is same in each line item and sales order is one, one production order should be generated for all line item. please tell me how to do it.
(Here for one material, multiple line item is required for some specific reason)
Regards
Rajib Pathak

Hi,
This is not possible.
In Std SAP will create one production order for one sales order. The stock is also allocated to thet particular sales order only. Because each and every sales order may vary in any one of the parameters. Considering this, SAP has designed like this.
Regards,
V. Suresh

Audiobook sync issue with 2 ipods on ONE account... how to???

Hi, I have 2 ipods connected to my mac which we only use one account.
The problem I have just discovered is if we sync audiobooks to one ipod, start listening to it and then we sync that book on the other ipod the history of of where you were at in the progress of ''reading" is lost as it now keeps track of where the most recent listener is.
I know I can resolve this by creating two user accounts but I would like to avoid this if possible.
Is there a way to sync the SAME audiobook on 2 ipods without loosing the history of progress while only using ONE account.
Please feel free to ask me to clarify if needed.

I noticed that I have a protected audiobook file downloaded from iTunes. It was a free download.
So I tried making a duplicate in the same folder where the original file was kept. When I dragged the duplicate to the iTunes window, I got a second listing for the book (in iTunes). Checking the +Get Info+ for each instance of the audiobook, I saw that each one was for a different file (original and duplicate).
If your iTunes does not act this way, it may be one of the preference settings. Go to iTunes Preferences Advanced pane General tab. I have +Keep iTunes Music folder organized+ checked. I do NOT have +Copy files to iTunes Music folder when adding to library+ checked. If you have that second option checked, when you drag the duplicate file to the open iTunes window, it may see the file is already there and not do anything OR it may replace the original file and therefore not create a second listing in iTunes.

Problem with phone line

Hi there,
I have been having problems with my phone line since May. The line is fine until one day I will pick up to make a call and there will be no dial tone. The tones on the keypad make a noise but the call doesn't happen. No one can get hold of me on my landline. When I get my son to do a line check the phone works again for a few days and then the problem starts again. This has all started since I got broadband. I have had two visits from engineers, the last one being Friday 20th August. That engineer told me he couldn't understand what was happening, he thought it might be the old underground cables and they couldn't cope with the broadband. I have the same issue again and am at my wits end. What should I do next?

Hi Coomrith and welcome
Did the engineer say whether he was going to escalate this?
You could email the forum mods - [email protected] with your name, account number, phone number and a link back to this thread. They may be able to offer some assistance.
-+-No longer a forum member-+-

At a loss with phone line

Firstly I am stating for the record that I have a problem with my phone line. My broadband issues are just a by-product of the phone line fault.
This problem has been going on for several years, although, 2 months ago i made some progress.
The problem with my phone line occurs during extreme weather conditions, heavy rain or winds and as a result of it not being a permanent feature of my phone line. Over the past year, it has got a lot worse (broadband constantly dropping, struggling to be heard when on the phone), and after a lot of arguing with BT an engineer came out. Now bare in mind that the BT line tests came back as perfect and not a problem. engineer took one look at the cable coming in to the house and it crumbled in his hand. He also mentioned that he was picking something "odd" up on the line, but couldn't be sure what it was and seeing as the broadband connected that he would leave it.
Since the engineers visit, I have had an OK phone line, just a bit quiet, until 2 weeks ago. When we had all that rain. The crackles came back that evening, causing crackles and white noise down the phone line. It lasted an hour or so, but enough time to turn my 2Mbps bras profile into a 130k profile. 3 days later and we recover (even though some intermittent crackles persist). The very next day and we're downloading at 2.5Mbps, the phone rings and the crackles are back.
The next day I ring up and complain and receive the whole dialogue about changing me £120 if the engineer comes out and can't find a fault. Funnily enough, the crackles (being intermittent) are not crackling at the time the engineer turns up, however, he states "The is more noise on the line than there should be" and "I'm going to pass it over to the underground team and see if they can find where the fault is". At this point I am now feeling hopeful that finally the fault might be found....
Half an hour ago I have heard nothing, I decide to phone up and see if there is any news... No fault found and expect a bill for £120 is the response, from a very nice Indian lady who did seem to struggle with understanding me or at least hearing me. i protested and asked how could the engineer tell me one story and for me to then be told that a line test shows no fault and that I have to pay!
Where it currently stands, is that I have insisted that the problem still exists and I have been told it will be resolved between 24-48hours.
I will of course wait and see what BT come back with tomorrow, but I am at a loss of what more I can do. I work from home and having an equivalent to ISDN when I pay for broadband because the phone line keeps having a fit is getting a bit of a hassle. If the BRAS IP profile did not take 3days to recover after a bad storm, then I could cope, but I'm now been on a 130k connection for over a week now and am looking at having to pay 3120 just because I am trying to do something about it.
If I turned round to my customers and said I'd look at their issue, but if I couldn't see anything I'd be charging them £120, they'd move else where.
Any advice as to how I can take this forward?
Solved!
Go to Solution.

I thought I had better post an update and I am pleased to say that it seems it has a potentially positive outcome.
First of all the lady I spoke to on Friday got back to me yesterday to say that yet again OpenReach had investigated my issue "outside the property" and claimed to have "fixed the problem". While I am sceptical that they actually did anything (surely the broadband should have disconnected, if they fixed anything like replacing a cable, but as I am not a telcom's engineer I have not authority to make judgement), the lady implied that I had a case to dispute any charge if it ended up on my bill.
The second was a response from a forum moderator who says that after reading my posts, my email and my fault reports, they say that it sounds like this is being caused by "a high resistance fault on your line. These can be very had to get to the bottom of unless the engineer is testing the line when condition are bad" and while notes that the fault has been closed (conversation yesterday with lady from BT), they suspect that if the line does have this type of fault, then it is highly unlikely that the fault has actually been fixed and I should contact them back as soon as the noise starts up again. Oh, and they have requested no charges be applied for the visit on Thursday.
So, fingers crossed... It does seem to highlight quite a variance in the quality of customer service that you get from BT. Plus, no matter how frustrated you get, you should persevere, as there are some good people that seem willing to help and will be on your side.

SWITCHING LINE FROM ONE ACCOUNT TO ANOTHER.....WILL IT RENEW?

I have a 2G iPhone now. I am on my mothers account. She is the primary account holder. I created a separate account as myself as the primary account holder for my girlfriends line. I would like to purchase the 3G iPhone tomorrow. It says you need to have the primary account holder present to purchase iPhone 3G. I would like to put my line from the account I am with now (Mothers Primary Account) to my account (Myself Primary Account). That away I do not need her to come down with me to buy the phone. NOW MY QUESTION IS IF I TRANSFER MY 2G IPHONE (SAME NUMBER AND SIM CARD) FROM ONE ACCOUNT TO ANOTHER WILL THAT RENEW MY CONTRACT FOR THAT LINE/ MAKE ME INELLIGABLE FOR THE UPGRADE OF THE $299 FOR THE 16GB?

DON'T TELL ME HOW TO LIVE MY LIFE.

Major Problem with Phone Line and Support.

Well my problem started about a month and week ago. The problem is that my phone line is messed up. My line drops out unexpectedly and I cant receive calls or send calls. If it does work then the phone only rings for half a second 3 times. If you dont pick it up mostly on the first ring you cant answer the call. And if it doesnt the caller who calls me gets a verizon voice message thing that is setup for the previous owner of the phone number. We called verizon a month ago and setup a appointment for the 18th. Well they called the 17th and said they were sorry they missed us for the appointment on the 17th. We told them it was on the 18th and they said that they guess they forgot to call to tell us the date was changed to the 17th. So they said they will have someone out the next day, on the 18th. We waited at home and they still didnt show up. We called and they set a appointment on the 28th. We waited and they never came again. Now its the 30th and its getting rediculous. We refuse to pay for a service that will never be fixed and we cant use but for 1/3 of the time, if lucky. Is there any fix to this other than getting another appointment?

It sounds to me like your phone line has a short somewhere. If it was a "hard short", your phone wouldn't work at all. But yours rings, and then shorts out. Could be a wiring issue, or it could be a phone issue. I would unplug all equipment (phones, faxes, computers, etc). Then take one good phone to a jack and plug it in. See if the problem still exists. If it is still a problem, try a different phone at that same jack. If it's cleared, the problem is with the first phone, if it's still there, unplug the phone and try a different jack. If the problem cleared, the trbl is at the first jack. If it's still there, then you either have a short somewhere inside your home wiring, OR the phone number MIGHT BE FORWARDING to another number (which would explain the strange message that callers receive). Find out how to remove call forwarding in your area (usually by hitting *73 on your phone). Please post results.
Brian K
Verizon Telecom
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Why cant I order a phone line

Have just moved into a new flat, tried to order phone. BT tell me someone else has registered a phone already from my flat this is impossible as flat is new build.
BT refuse to tell me who service provider is for this line so I cannot contact them to sort this out.
So I am stuck without phone. Have phoned BT twice today only to be told we know the provider but won't tell you, even it this is fraud.
What can I do

Hi apple123,
plainview certainly wasn't accusing you of anything, just pointing out that we can’t tell you who owns the line, for the account’s security.
Did you want your services with us or another provider? If with us, please use our "Contact us" form to forward your details to us, so we can look into this further for you.
You can get the form by clicking on my username, and it's under "About me" (top-left of my profile page).
Stephanie
Stephanie
BTCare Community Manager
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Help with phone line in new home

I hope someone can help me.
I have moved into a new rental flat. There is a telephone socket and the phone still works. I was able to get the number by calling my mobile.
However, how do I find out who this is connected to? Although it is not in my name someone is either going to get a bill at somepoint or a company will be out of pocket.
If I cannot find out who it is connected to, how do I trasnfer it?
I also, only want to get internet access, but if I am required to set up a new telephone, can I only do this with BT? Some years ago I got stung by setting up a phone acount with BT and getting my internet through another provider a day later who transferred the phone line and I ended up having to pay BT a full years contract. How do I avoid this?
Very grateful for assistance.

Keith_Beddoe wrote:
What happens if you dial 150, do you get connected to BT?
sky use 150 as well so they may well answer the call?
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Issues ordering with 2 phone lines on one account.

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