Issues updating or restoring iPhone

Issues updating or restoring my iPhone 4s. what I should do it just dont do anything else. no even charging ...

You haven't provided enough information to even start to help you. WHAT issues are you having? What have you done (detailed steps)? What are the results? What are the error messages? What are the error numbers? Have you tried different chargers and different cables?

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Issues updating or restoring iPod touch

Issues updating or restoring iPod touch

If you have problems restoring your device and there are some error numbers given, check this article:
Update and restore alert messages on iPhone and iPod touch

TS3694 how to do update and restore iphone 3g?

how to do update and restore iphone 3g?

Connect to computer with iTunes on it and use iTunes
to update your 3G. How did you get iOS 4.3 on an iPhone 3g?

Unable to update or restore iphone 4

While attempting to update to ios 5 my iPhone 4 has completely bricked - please help!
OK, in order.....
I downloaded iOS 5.something manually via iTunes and then attempted to install on my iPhone.
During this it threw up an error code - 4 i think.
Tried several times with no luck so decided to update iTunes to latest version (as advised).
During installation it seemed to have some problems with device support but (i think) this finally worked.
Fired up iTunes and plugged in iPhone.
I'm then told that i need to restore it so dulyhit the button.
iTunes then stalls for around 10 minutes while "preparing iPhone for restore".
Then "Restoring iPhone Software" starts.
Progress bar then stops and i'm told that an unknown error (14) has occured.
I now basically have no an unusable phone!
I've now been at it for approximately 4 hours, i've uninstalled/reinstalled iTunes, restarted my PC and gone through the restore proccess many times with no luck!
Anyone got any advice?

You could always try restoring and updating on another user account on your computer or on a totally different computer that has iTunes installed on it.

Check for Update and Restore iPhone Both Requesting "ipsw" File

Hi, All --
My 3GS currently has almost 2 GB of "other" stuff on it. Given that it is an 8 GB phone, this is problematic. In addition, performance is very sluggish over the past few months (e.g., press the phone icon and it takes 15-30 seconds before the "shutter" actually opens). So, I was going to reset to factory settings and then restore from backup.
However, when I click on "Restore iPhone..." or even "Check for Update" in iTunes, I am prompted for the location of an 'ipsw' file. I have no idea what this is or where to find it (although I can say that it was not in any of the directories suggested by a Google search). The Apple support site implies that if I just click on "Restore iPhone..." I will be off and running, but clearly this isn't the case. Any thoughts?
Thanks.
Matt
iPhone 3GS
Win 7 (x64)
iTunes 11
iOS 6.1.3

OK, I have it downloaded -- thanks for the tip. The phone is not jailbroken at all. I am a very "vanilla" phone user. So, before I do this, a couple of other questions --
1. Why is this even necessary? From the Apple support site, it seems like I should just be able to click restore and I am off to the races.
2. Will this actually do the whole restore, or does it just re-install iOS 6.1.3?
Thanks again.

All Game Center friends' status says "Never Played" and not be updated after restoring iphone

I restored my iphone today, and after that, recent game activity line of all of my friends on my game center friends list shows "Never Played" and has not been updated.
Is there anyone saw this issue and found any solutions?

added more description as below:
Just in case, the following is what I did/saw :
1. I already upgraded ios 5.1.1 and there's no problem about Game Center before restoreing ios.
2. I restored ios(iphone 4s) via iTunes ( ver. 10.6.1.7) on windows pc
3. After finishing the restore (I tried it with both backup and as-new-setup), launch Game Center app and log-in as my Game Center ID
4. Open "Friends" tab and see the friend list on the left of the screen
5. See description below all friends' name shows "Never Played"
I tried log-out and re-login Game Center, but this wasn't fixed.
I feel very sad to see my Game Center ID looks broken.
But I'm also guessing this issue comes from Game Center's server side, because this worked fine before restoring ios.

Itunes had error and shutdown while updating. when restoring iphone do you lose pics, texts emails etc?

Itunes had an error and shutdown while updating my iphone 4. Itune tells me my phone is in recovery mode and I must use restore before im able to use itunes. I cannot do anything on my phone now. It shows icons telling me to connect to itunes. I want to know if I restore my phone do I lose any photos and that were not backed up yet? or What happens to my contacts and phone numbers?

Itunes had an error and shutdown while updating my iphone 4. Itune tells me my phone is in recovery mode and I must use restore before im able to use itunes. I cannot do anything on my phone now. It shows icons telling me to connect to itunes. I want to know if I restore my phone do I lose any photos and that were not backed up yet? or What happens to my contacts and phone numbers?

Problems with updating and restoring iphone 4s

So yesterday my iphone 4s said there was an update available so I started to update it, but cancelled the update by holding the home and lock button because I wanted to update it later instead.
It then told me to connect to itunes and restore it so I did that.
After and during restoring the connect to itunes screen stayed there and when I connected it to itunes again after restoring it, it told me it was in recovery mode still and needed to be restored.
I just restored it again hoping it would work this time but the connect to itunes button was still there,
What do I do now? All my phone will show it connect to itunes

Connect to iTunes. You should probably try to enter recovery mode as described here. You may have to try this more than once to succeed. Let iTunes do the update.
http://support.apple.com/kb/HT1808

Forgotten passcode - can't restore iPhone

Hello.
My iPhone got disabled after I entered passcode wrong several times. It asks to connect the device to iTunes, so I did. I followed steps from the instructions here http://support.apple.com/kb/HT1212?viewlocale=en_US ("if you've never synced your device with itunes" since I reinstalled Windows and lost the reserved copy of my iPhone in iTunes). After the first time I put iPhone into recovery mode, iTunes downloaded some updates and restored iPhone but I still had the problem with passcode. The device was still disabled and asked to connect it to iTunes. I put it into recovery mode again but I can't restore it because error 1611 occurred.
How can I restore my iPhone and solve the problem with passcode?
Thank you.

Click here and follow the instructions.
(89112)

TS3694 I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.

Could not restore iPhone after 7.1.2 update

As a number of other people have posted here, I've encountered some problems with the iOS 7.1.2 update on my iPhone. Unlike most of the others, I've tried a number of possible solutions before resorting to asking here, and I have details of my efforts to share. My experience with this problem over the past twenty-four hours suggests that the standard advice I'm seeing given is insufficient for those of us having this issue.
This started around 1 am EDT last night (this morning) when I did a standard sync of my 16 GB iPhone 4 in iTunes 11.2.2 in order to install a couple of newly updated apps. I will point out up front that it was not my intention to update to 7.1.2—I was still on iOS 7.1.1 and intended to remain there until I'd seen reports of others' experiences with the update. (I've been burned before by issues with an iOS update, and I tend to be cautious about them now, as it is a one-way trip.) In fact, my iTunes had not yet notified me of the 7.1.2 update; I knew of it from it having appeared as a notification on my phone itself.
At the end of the sync, however, iTunes told me that it could not install one of my updated apps because there was not enough space. I normally try to keep about 1 GB free, so this seemed odd, especially considering that I had not added anything sizeable since my last sync earlier in the day. I was surprised to see that iTunes reported only 300 MB free on my iPhone. The culprit appeared to be the opaque "Other" category, which had since the prior sync ballooned from less than 1.8 GB to nearly 2.5 GB for no apparent reason.
(Side note: Apple's insistence on not defining the contents of "Other" to users and not providing any reasonable means of cleaning it out continues to be an issue, which is compounded by its tendency to grow over time. Is it too much to ask that some housekeeping be enabled for this?)
I have in the past had fairly consistent luck with purging old, outdated data from "Other" by doing a full reset and restore on my iPhone, so I set out to do this. Unfortunately, iTunes downloaded and installed iOS 7.1.2 instead of the installed 7.1.1, and I had no opportunity to change that. I was annoyed by this—a system reset should not force an OS update—but I didn't expect any significant problem from it.
Once the reset completed, I got my first sign of real trouble: an error saying that my iPhone "could not be activated" and that I needed to call Apple. As it was roughly 2 am EDT by then, this was not an option at the time. After I accepted that error message, however, iTunes showed my phone with its correct name and information, and began the process of restoring the last backup (which had been made during that sync attempt an hour earlier). After several minutes, I got another error message saying that this backup could not be restored because it was "corrupt" or "incompatible".
I was, at this point, prepared to simply accept that I would have to redo everything, and so started setting things up in iTunes so that I could pack it up and go to bed. I soon discovered, to my dismay, that while iTunes gave no indication that anything was wrong with my phone at this point, the phone itself was stuck on the pre-activation screens, demanding to be connected to iTunes to complete activation. iTunes itself revealed no options I could readily locate for initiating activation manually, and if I proceeded through the setup screens on the iPhone for the option of restoring from a backup, I simply ended up back where I was before after several minutes, with the phone demanding it be connected and iTunes saying the backup couldn't be restored.
I gave up around 5 am EDT and went to bed. Later this morning I tried working with it some more. This time, I retrieved several of the last few days' mobile backups from my Time Machine backup (from ~/Library/Application Support/Mobile Sync/Backup, using Tri-Edre's Back-in-Time) and fed them into the phone, but each one returned the same "corrupt or incompatible" error. This included backups dating as far back as a week ago, prior to 7.1.2 becoming available.
At this point I tried running setup on the iPhone as a new device. Fortunately, all the key information is tied to my Apple ID, so it was suitably reactivated with my carrier, and it knew which apps, music tracks, videos, pictures, and books were to be synced to it, so I didn't have to manually re-add them all. But it of course does not have any previous settings or local data stored, and my 178 apps that had been meticulously arranged into folders were now spread across 12 pages in alphabetical order. I'm still slowly going through everything to reset those missing settings and folder structure.
Ultimately, I haven't lost anything of real importance besides time. Besides my iTunes backups, all my "real" data is kept in apps that sync with their OS X counterparts in some form (like Evernote and Dropbox). I had recently downloaded photos, so I have not lost any of those either, though since I don't save them to iCloud (for several reasons), those which I had retained on the phone in Albums are no longer there and will need to be re-collected and synced. Primarily, the only things that appear to be irretrievably lost are my call and SMS logs (iMessage history is still in OS X Messages, and voice mails are stored by my carrier), and saved data from games that don't link to Game Center. Not a big loss, to be sure—I'm still weighing whether it's worth paying the $50 to register iBackup Viewer Pro, which appears to be the only tool which claims to be able to extract data from encrypted iOS backups, in order to restore that data to the iPhone.
My purpose in posting this, then, is not to ask for solutions to get my phone useable again—I already have that—but rather two other things. First, I wanted to present as much detail as I could about this issue to the community, since the other threads I've found here asking about this problem have yet to get past the initial "reset and restore from backup" advice, and my experience indicates that this isn't necessarily going to help, but resetting and setting up as a new device, then resyncing with your Apple ID/iCloud/iTunes can at least make the device functional again. I'll also point out that unless you encrypt your backups (which I do, because, well, duh), there are several utilities available, some of which are completely free, that can extract your data from your backups. Some of them even claim to be able to return that data directly back to the device. Given that this "corrupt or incompatible" error appears to not be stating the situation accurately, it's likely that your data is still intact in your backup despite the error message—iTunes just can't restore it directly to the device. (If you do encrypt your backups, the only utility I've found that claims it can extract anything from them is the aforementioned $50 iBackup Viewer Pro.)
Second, I want to find out where this problem comes from: I had at first assumed that the "incompatible" message came from having a later version of iOS on the phone than had been present on the backups (though the official line has always been that while you could not restore a backup to an older iOS, there shouldn't be an issue with restoring to a newer one), but what I've seen on this forum indicates that this seems to be a problem in 7.1.2 itself being unable, in at least some cases, to accept backups from a previous iOS. Is this a viable hypothesis, or is there another factor at work here? If it is something specific to 7.1.2, is fixing it a priority?

Pardon me for a moment while I (politely) rant in your general direction...
This type of response is not just unhelpful—it is the antithesis of helpful.
This is a support forum. Its purpose is helping to resolve people's problems. Sometimes those problems are going to require long explanations or lots of information. That either comes out in the original post or over the course of several back-and-forth replies; the former produces long posts but takes less time overall than the latter.
If you don't have the patience to read through a long post, then just move on. Posting a "too long, didn't read" comment adds nothing beneficial to anyone. All it does is reveal that the person who made that comment thinks it's important to tell everyone that their attention span is too short for anything longer than a tweet.
Yes, my post was long. Had you read it, you might have understood why it's so long. I'm trying to provide information that people searching these forums about this problem might find helpful. I did this because when I searched for info on this problem, I found lots of people with a similar problem, but no answers that went beyond "restore from backup". Since that advice wasn't the solution for me, I decided that more information might prompt someone with more knowledge and access than I have to investigate. Since you couldn't be bothered to read it, you clearly aren't the kind of person whose attention I was hoping to catch.
Certainly I could have made the post shorter, but I think putting it into a narrative like this makes it easier to follow and provides a context that a terse recitation of bare facts does not. If you disagree, that's your prerogative, but please don't waste everyone else's time by posting a comment just to say that you didn't read it.
I find it appalling that someone who's able to reach Level 6 on these support forums would post a "tldr" comment. That does not reflect positively on you or these forums.
End of rant.

TS1368 I tried to update the software for the latest update on my iPhone 4 today. It removed the software and then when it went to reload the update, it showed an error and I have a useless iPhone. I went to "Restore" it. 4 Hours later, still waiting. Ide

I tried to update to the latest software for the iPhone 4 today, May 16th. After removing the software, I received an error message from iTunes and now my phone has no software and useless for everything including a phone call. I immediately went to Restore it to my last saved version and 4 hours later, I still have "iTunes is restoring the software on this iPhone. I am frustrated beyond belief as this happend twice when I had a 3G. Does anyone know how long it should take for a Restore on an iPhone 4 16 gb? Or if there is a fix for this? I'm about to throw away the phone and give up on iPhones forever. Thanks for any help you can give.

Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario

HT201263 After Ios7 update it asked me to restore iphone . But restore is not working

After IOS7 update, Extract software did not recognize device properly . Now iTunes asked me to restore iphone . I tried restoring.
Its giving me an error saying Phone not recognized [Error code : 2000] http://www.apple.com/support/iphone/updaterestore/?error=20000
Kindly help pls ..

Hey kartbeat2001,
Thanks for the question. The following article provides relevant information in regards to Error 2000:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you're using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that doesn't resolve the issue, try the USB issue-resolution steps listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Thanks,
Matt M.

TS4242 since updating and restoring my iphone 3gs it no longer can find my sim itunes cant activate it because no sim inserted can anyone help

since updating and restoring my iphone 3gs it no longer can find my sim itunes cant activate it because no sim inserted can anyone help

That usually means the phone was hacked or jailbroken to unlock the phone and when you update the phone it locked back up again.
Only way to resolve this issue, is to find out who the orignal carrier was and have them unlock it. If you bought this from a 3rd party contact the seller and have him/her unlock it for you by contacting the phone carrier.

HT201541 itunes wont update or restore my iphone 5s on my windows 7 pc

im running windows 7 0n an asus laptop ive got the latest iTunes and im trying to update my iphone 5s

Hello HOTSHOT69R,
After reviewing your post, it sounds like iTunes won't update the iPhone. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Resolve iOS update and restore errors in iTunes - Apple Support
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Issues updating or restoring iPhone

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