Issues with getting a slide to show in Captivate 6 that includes a video

I am hoping that someone can help me with my issue. I am currently working in Captivate 6. I have a project and I am trying to get videos to open and run. I have inserted a new content slide into my project. I then added an FLV video to that slide (this is slide 11 in my project). I have a previous slide (slide 10) that has an image and button and I have directed that button to go to slide 11 and then show the video when clicked. My issue is that when I click on the button on slide 10, it does not take me to slide 11 (the slide with the video), it just stays there on slide 10.
The other piece to the puzzle is that this project is a simulation that was recorded. So on Slide 10, I also have a click box that is suppose to take the user to slide 12, (the next step in the simulation) which it does, but then on slide 12, it opens the video from Slide 11 at the same time.
I hope this is not too confusing but I would really like some help if there is anyone that can help me.

Can you confirm if you inserted this Video on Slide 11 as Event or Multi Slide Synchronize Video? If it is Event Video, insert it as Multi Slide Video (you can set it to display on one slide only (current 11).
Also, Can you add a button to a new blank slide (put it anywhere in filmstrip) and set the action for it to jump to Video Slide?
Is this a problem with that particular button may be?
Thanks,
Anjaneai

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