ITunes 8.1.0.51 - Crash on "Update Genius"
Whenever I go to Update Genius, iTunes crashes. This only happens to me on the new version that has just been released.
I've turned it off for the meantime but any ideas? I read a post about it only affecting Dell computers. I have a COMPAQ Presario laptop and I still have the problem.
Thank you.
icebaer wrote:
i've got the same problem here, Genius crashes with the Error Msg.:
AppName: itunes.exe AppVer: 8.1.0.51
ModName: quicktime.qtsModVer: 7.60.92.0
Offset: 0001e5e2
i had this same problem. when i chose to update genius, it worked fine until it got to "sending information to apple." then i got the error message saying "itunes stopped responding and had to close". when i saw the details for the error, i got those same numbers. i hope this issue is resolved soon!!!
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Apple Mobile Device Driver 1.45.0.0
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My Shuffle does show up under my computer
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Event Type: Information
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Event ID: 26
Date: 1/19/2010
Time: 11:54:58 PM
User: N/A
Computer: MyComputer
Description:
Application popup: iTunes: iTunes.exe - Application Error : The instruction at "0x7c9190d7" referenced memory at "0xf6975553". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
anyone have a solution to this?Legend, great explaination. I spent about 1 month looking for this. I now realised i installed. xvid codec and ACE mega pack. I guess it was one of these. Thank u very much.
I was searching for: Itunes 9.0.2.25 crashes, Itunes 9.0.2.25 not loading, Itunes 9.0.2.25 0x000000c, Itunes 9 error. Hope this helps others find there way -
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ipad constantly crashing after updating to iOS 8.1.3. I can't restore it to factory settings. I can't even turn it off. It just keeps crashing and trying to reboot etc. Sometimes I see the black screen with the white apple and sometimes the screen is white. I saw it say "Hello" once, but then it crashed again. While rebooting, it does sync up with itunes briefly and is recognized. When I try to restore, it says I need to turn off "find my iphone" but I can't access any settings within the ipad to do that. Also, it tells me I need to enter my passcode to continue, but I can't do that either since the ipad is constantly in crash mode.
Hello millersmiller,
Thank you for using Apple Support Communities.
The following article should help you troubleshoot your iphone not responding.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Regards,
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My windows computer crashed last night and shortly thereafter, my iphone updated to IOS 7 and i was forced to do a system restore before i could preform a backup... I tried accessing my old contacts, texts, notes, pics and apps thru icloud (i have it set up to automatically preform backup). It claims that the last back up was after my computer crashed/the update/system restore... I thought all was lost, then went to redownload some old apps. They all appeared with the icloud symbol next to them (instead of "free" or a price), so i'm assuming that i DO have things backed up on icloud? Why are my apps the only media showing back up? Is there a way i can salvage my contacts, texts, pictures and other deleted media still?
Apps are not included in a backup - only a reference to which apps are on the device. They are restored from copies in the app store.
Here's a test to perform - using a computer's browser, log into icloud.com. Check the contacts and other pages where your data had been stored. If they are not there, then the only place they could be is in a backup, either to itunes or (/and) icloud. You'd have to restore the backup. If the data is there, then your device is not connected to icloud. Go to Settings>icloud to be sure it's logged into the right account.
As for pictures...
Many users have lost photos while preforming a restore from backup or upgrading the iOS. Recall, only photos in the camera roll are backed up to iCloud. There is a way to turn backups for camera roll on/off, perhaps these users had camera roll turned off.
See:
Settings>icloud>Storage & Backups>Manage Storage, tap the device's name and on the next screen, be sure Camera Roll is turned on.
IMPORTANT...
Photos should be regularly synced to a computer (like you store photos from a digital camera) using either USB via iTunes (on a mac use iPhoto or Aperture to move them to an album) or using photo stream. If using Photo stream, but sure to move the received photos to a permanent album. If you have been doing that, then you can sync those photos back to your device.
If you haven't been saving photos except relying on iCloud to store them in a backup, then that is risky, as many users have discovered. I'm afraid I have no advice in this case - there is no "cure". -
My iphone 5c crashed after updating to IOS 8.02 and now i don't have anything from the last 3 months. What do I do?
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First is is to put your iPhone in DFU mode.
Step 1. Turn off iPhone
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Step 3. When you see the Apple logo, release the power button but continue holding the Home button down.
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