ITunes, contacts/iCal, & iPod troubles
Since I upgraded to the new iTunes, I have been unable to sync my Address Book and iCal through iTunes to my iPod. In the iTunes menu for my iPod there are several tabs across the top, one being "Contacts" When I click this then check the boxes for "Sync Address Book Contacts" & "Sync iCal calendars," I get an new window telling me "Contact syncing cannot be enable because there are no contacts available. Do you want to open Address Book and create contacts now?" I get a similar mesage for the calendars telling me I have no calenders. I have many contacts and use iCal for all of my daily appts, etc. Does anyone know how I can remedy this? Thanks
Powerbook Pro G4 Mac OS X (10.4.7) iPod = 30GB video
Ooooohhhh!!!
I've been having a similar problem. Ever since my last upgrade, my "Contacts & Calendars" tab on my iTunes (to sync into my iPod) just disappeared. Now if I want to sync them I need to do it manually, which is a pain in my ***. I tried reinstalling iTunes 7.0.2, but to no avail. Anyone?
Similar Messages
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ITunes could not contact the iPod software update server
I am a teacher managing many iPod touches.
I am trying to update the ipod software to version 3.1.3 but using my macbook (10.5.8) I cannot reach the update server and a I get the following error - "iTunes could not contact the iPod software update server". I am connected to the internet, I can access the iTunes store no problem.
Using my windows XP laptop I can access the update server and I am using the same network ID and the same proxy settings.
Any ideas?Forget the wireless modem part of the question. I tried plugging directly into my pc and still have the same problem...very frustrating!
-
Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description: Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address: 192.168.0.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Thu Jun 16 16:54:56 2011
Lease Expires: Fri Jun 17 16:54:56 2011
DNS Servers: 192.168.0.1
68.94.156.1
Adapter Name: {610821DE-0532-4C65-839B-B74B65859FBA}
Description: Intel(R) 82577LM Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: Broadband Connection
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-06-16 15:35:33. -
'itunes could not contact the ipod software...' On Mac!
Hi there!
When I try to restore my new 5th Gen 30G iPod using iTunes, I get an error message saying 'itunes could not contact the ipod software update server because you are not connected ot the Internet'. But I can use the iTunes Store, and various other on-line applications.
There is an article on the Apple site about this problem for Windows, but there's no Mac-based solution. I'm having to restore my iPod thanks to everyone's favourite error message, (-48). Any help much appreciated!I am having the same problem on my mac - is there anyone out there than can help us on this issue?
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with the new itunes i'm having trouble transfering music from my computer to my older ipod.
If you have iTunes 11 turn on the Sidebar. Go to iTunes>View and click on Show Sidebar. This makes 1 look and act more like previous versions. Also go to iTunes>Help>iTunes Help>Sync your iPod>Sync your device>Set up syncing>Sync device manually.
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Switched from a PC to a MBP, having trouble with iTunes syncing iPhones, iPods. Devices are still linked to the PC. How do I undo the PC link without a restore / reformat?
Post in the iTunes forum:
https://discussions.apple.com/community/itunes
Read:
http://www.apple.com/support/switch101/
http://www.macworld.com/article/1153952/superguide_switchingtoamac.html -
why does it say itunes can not contact the ipod update server because you are not connected to the internet when i am connected to the internet? i need to update my ipod i even changed the LAN settings and it stilll doesnt work
Have you seen this article?
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
B-rock -
I sync all songs, photos and videos between my computer and iPod classic with no problems, but when I get to sync info I get this message: "iTunes cannot sync Calendar and contacts to iPod. Try logging out of Windows adn then logging back in". Could you please help?
Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
You can redownload most iTunes pruchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
I do not think it included audio books. -
iTunes could not contact the iPod software update server because you arenot connected to the internet. It is showing me this when I am conected. Why i this showing up on my computer?
Try:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
My iTunes does not downloads the latest software when I click check for updates or download latest version, a message appears "iTunes could not contact the iPod sortware update server because you are not connectet to the internet" even though I am connected, can some body help me?
If necessary, also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
I have a mac but am experiencing the same prompt? "iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again."
Hey ksgrech,
I found the following information which may be of assistance in troubleshooting this error on a Mac:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Furthermore, you may want to refer to this article (error 3194):
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
Cheers!,
Matt M. -
When i try to update my ipod using iTunes, it say it can't be done b/c it cant contact my ipod software server!!!
Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
ITunes 7 for Windows: iTunes could not contact the iPod software update...
Please help: Cannot update iPod though it says one is available.
I receive the following alert message:
iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.
I am connected and am even able to purchase songs on through iTunes.
The "solution" in (Article: 304468) DOESN'T WORK!!!!!
(From Article: 304468:
"Symptom: Some customers may notice the following alert message when trying to update or restore an iPod in iTunes 7 or later:
iTunes could not contact the iPod software update server because you are not connected to the Internet. Make sure your Internet connection is active and try again.
Internet access is required to download iPod software updates. However, if you are able to connect to the Internet with Internet Explorer and can also access the iTunes Store, see the solution below to resolve this issue.
Products affected
* iTunes 7 or later for Windows
* Any iPod model
Solution
1. From the Start menu, choose Control Panel.
2. Open the Internet Options control panel.
3. Click the Connections tab.
4. Click the LAN Settings button.
5. Select the Automatically detect settings checkbox.
6. Click OK in both windows.
7. Reopen iTunes and connect your iPod.
8. Update or Restore your iPod.
THIS DOESN'T WORK. Any other ideas as to what I can do to solve this? Thank you for any & all help in this matter.I had a similar problem and your link helped me to solve the problem. Recently I changed my ethernet network card and since then my itunes worked strangely: itunes store worked, podcasts worked, mini-store doesn't, ipod update doesn't and diagnostics says that I had no Internet connection. Attached you can see the report.
It's weired that itunes is based in LAN Connections for sometinhgs and not for the others. Crazy!
Thanks and good luck with your problem.
Javier
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Dimension 4600i
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 6968E7753F46D042
Current user is an administrator.
The current local date and time is 2008-01-21 21:05:41.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce FX 5200
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {649F8F53-CE87-4891-A18A-A2A215ADB095}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: No
DHCP Server: 255.255.255.255
Lease Obtained: Thu Jan 01 01:00:00 1970
Lease Expires: Thu Jan 01 01:00:00 1970
DNS Servers: 87.216.1.65
87.216.1.65
87.216.1.66
Active Connection: (none)
Connected: No
Online: No
Using Modem: No
Using LAN: No
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-01-21 08:09:20. -
Trouble transferring videos purchased in iTunes to video iPod
I found this to be a bit curious. I just purchased the White Stripes' "Hardest Button to Button" video in iTunes (along with 4 other music videos from other bands), and I was unable to transfer the file to my video iPod (the other four videos transferred without problem). The message said that it could not be played on this iPod. Is this a widespread or unique problem? I thought all videos purchased on iTunes were compatible with the video iPod, if not, is there a way to determine this before purchasing? Is there a way to solve this problem without purchasing additional software?
Unhelpful boilerplate response from the iTunes customer service team below. I have all of the updates (for iTunes & video iPod) and still no luck. I've even done the restore to factory settings thing, and also, no luck.
Has anybody else encountered this quirk (see my original question) and managed to work around it without purchasing any additional software?
From iTunes customer service:
Dear Customer,
We're sorry you're having trouble transferring music to your iPod. Here are
some resources that might help resolve this issue.
If you have never transferred songs to your iPod before, read this short
article to get started:
http://www.info.apple.com/kbnum/n165242
The most common reason songs won't transfer is that the iPod software or
iTunes is out-of-date. Please visit these links to download and install the
latest version of the iPod's software and iTunes.
iPod: http://www.apple.com/ipod/download
iTunes: http://www.apple.com/itunes/download/
If you have never updated your iPod before, here are easy instructions to
walk you through the process:
http://www.info.apple.com/kbnum/n60944
If you have the latest version of iTunes and the iPod software, and you
still can't transfer music to your iPod, please read our troubleshooting
article on this subject:
http://www.info.apple.com/kbnum/n93867
Sincerely,
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/ -
I am having trouble syncing my songs in itunes to my ipod
iTunes and my iPod always worked previously. At one point, I removed all of my mp3s from my iTunes library, and then re-added them (I keep my mp3s in a separate computer/folder location then the itunes folders). Then, syncing to my ipod stopped working.
These are the errors that I am seeing:
Some of the items in the iTunes library were not copied to the iPod "<ipod>" because one or more errors occurred.
iTunes could not copy "<song>" to the iPod "<ipod>" because the file could not be found.
iTunes could not copy "<song>" to the iPod "<ipod>" because an unknown error occurred. (-120)
The iPod "<ipod>" cannot be synced. The required folder cannot be found.
The sync gets through half of the A's, and then a few scattered artists afterwards.
I've checked my itunes library and none of my songs have the red exclamation mark.
I've tried resetting my ipod, uninstalling itunes and then re-installing itunes, scanning my ipod for disk errors (there are none).
The only mp3s that aren't from my 'other' folder location are mp3s I've purchased from the iTunes store.
Any suggestions?
thanks,
crichmonNever mind:) I finally found a post taht helped me figure out the problem. You have to turn off the parental restrictions...duh!
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