Itunes crashed while watching a rental movie, that was downloading.

Was downloading/watching the Senna movie, and all of a sudden it stopped, at first I thought it was just the movie had reached a point where it hadn't downloaded the content, but then it completly froze, after a bit I force quit, re-oppended it, and nothing is downloading/ nothing in my rentals. I think the movie would of been fairly near downloaded completly.
How do I get it back?

I've had a similar issue with Itunes 10.5 (on a Mac OS 10.6). It's happened three times so far. The first time I was downloading a purchased movie. I began watching it while it was still downloading. About 1/3 of the way through Itunes hangs (ie. the program stops and I get the spinning beach ball). When I restart itunes the file is gone and can't be redownloaded.
I contacted apple and got the file reinstated to my downloads, but it happened again. And then again with an additonal movie.
I don't know if this problem will occur if I try to download the complete movie before watching it. At this stage I'm not prepared to take the risk downloading any more movies!

Similar Messages

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  • ITunes 8 crashes while watching video

    Since I upgraded to iTunes 8.0 last night iTunes crashes while watching video content downloaded from the iTunes store. This happens after about 8 minutes of video and then begins to degrade in quality (sound and video fall out of sync) until finally the program crashes completely. This is a repeatable event. The error message is as follows:
    Process: iTunes [708]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 8.0 (8.0)
    Build Info: iTunes-8003502~2
    Code Type: X86 (Native)
    Parent Process: launchd [145]
    Date/Time: 2008-09-10 16:17:07.180 -0400
    OS Version: Mac OS X 10.5.4 (9E17)
    Report Version: 6
    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000079814b68
    Crashed Thread: 15
    Application Specific Information:
    0x444126
    0x7bc9c
    0x285d49
    0x94dcbb45
    0x94dcbcf8
    0x9567bda4
    0x9572f143
    0x9572ee4a
    0x9572eda9
    0x28704d
    0x2876a2
    0x3c85b
    0x286aab
    0x2cb2
    0x2bd9
    Thread 0:
    0 libSystem.B.dylib 0x94f1d4a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x94f24c9c mach_msg + 72
    2 com.apple.CoreFoundation 0x94dcb0ce CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x94dcbcf8 CFRunLoopRunInMode + 88
    4 com.apple.HIToolbox 0x9567bda4 RunCurrentEventLoopInMode + 283
    5 com.apple.HIToolbox 0x9572f143 GetNextEventMatchingMask + 447
    6 com.apple.HIToolbox 0x9572ee4a WNEInternal + 151
    7 com.apple.HIToolbox 0x9572eda9 WaitNextEvent + 54
    8 com.apple.iTunes 0x0028704d 0x1000 + 2646093
    9 com.apple.iTunes 0x002876a2 0x1000 + 2647714
    10 com.apple.iTunes 0x0003c85b 0x1000 + 243803
    11 com.apple.iTunes 0x00286aab 0x1000 + 2644651
    12 com.apple.iTunes 0x00002cb2 0x1000 + 7346
    13 com.apple.iTunes 0x00002bd9 0x1000 + 7129
    Thread 1:
    0 libSystem.B.dylib 0x94f1d4a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x94f24c9c mach_msg + 72
    2 com.apple.CoreFoundation 0x94dcb0ce CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x94dcbcf8 CFRunLoopRunInMode + 88
    4 com.apple.audio.CoreAudio 0x955ec464 HALRunLoop::OwnThread(void*) + 160
    5 com.apple.audio.CoreAudio 0x955ec300 CAPThread::Entry(CAPThread*) + 96
    6 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    7 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 2:
    0 libSystem.B.dylib 0x94f1d4ee semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f866 pthread_condwait + 1267
    2 libSystem.B.dylib 0x94f95371 pthreadcondwait + 48
    3 com.apple.iTunes 0x0026d5c3 0x1000 + 2540995
    4 com.apple.iTunes 0x00363037 0x1000 + 3547191
    5 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    6 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x94f6d5e2 select$DARWIN_EXTSN + 10
    1 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    2 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 4:
    0 libSystem.B.dylib 0x94f1d4a6 machmsgtrap + 10
    1 libSystem.B.dylib 0x94f24c9c mach_msg + 72
    2 com.apple.CoreFoundation 0x94dcb0ce CFRunLoopRunSpecific + 1790
    3 com.apple.CoreFoundation 0x94dcbd54 CFRunLoopRun + 84
    4 com.apple.iTunes 0x00252e1d 0x1000 + 2432541
    5 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    6 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 5:
    0 libSystem.B.dylib 0x94f1d506 semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f84f pthread_condwait + 1244
    2 libSystem.B.dylib 0x94f510d3 pthreadcond_timedwait_relativenp + 47
    3 ...ple.CoreServices.CarbonCore 0x967941ba TSWaitOnConditionTimedRelative + 246
    4 ...ple.CoreServices.CarbonCore 0x96793f9a TSWaitOnSemaphoreCommon + 422
    5 ...ickTimeComponents.component 0x92d1fe82 ReadSchedulerThreadEntryPoint + 4724
    6 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    7 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 6:
    0 libSystem.B.dylib 0x94f1d506 semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f84f pthread_condwait + 1244
    2 libSystem.B.dylib 0x94f510d3 pthreadcond_timedwait_relativenp + 47
    3 ...ple.CoreServices.CarbonCore 0x967941ba TSWaitOnConditionTimedRelative + 246
    4 ...ple.CoreServices.CarbonCore 0x96793f9a TSWaitOnSemaphoreCommon + 422
    5 ...ple.CoreServices.CarbonCore 0x967bc5a0 AIOFileThread(void*) + 1056
    6 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    7 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 7:
    0 libSystem.B.dylib 0x94f1d506 semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f84f pthread_condwait + 1244
    2 libSystem.B.dylib 0x94f510d3 pthreadcond_timedwait_relativenp + 47
    3 com.apple.audio.CoreAudio 0x955fba47 CAGuard::WaitFor(unsigned long long) + 213
    4 com.apple.audio.CoreAudio 0x955fd602 CAGuard::WaitUntil(unsigned long long) + 70
    5 com.apple.audio.CoreAudio 0x955fbda7 HP_IOThread::WorkLoop() + 759
    6 com.apple.audio.CoreAudio 0x955fbaab HPIOThread::ThreadEntry(HPIOThread*) + 17
    7 com.apple.audio.CoreAudio 0x955ec300 CAPThread::Entry(CAPThread*) + 96
    8 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    9 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 8:
    0 libSystem.B.dylib 0x94f2468e _semwaitsignal + 10
    1 libSystem.B.dylib 0x94f4f36d pthreadcondwait$UNIX2003 + 73
    2 libGLProgrammability.dylib 0x941df432 glvmDoWork + 162
    3 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    4 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 9:
    0 libSystem.B.dylib 0x94f2468e _semwaitsignal + 10
    1 libSystem.B.dylib 0x94f4f36d pthreadcondwait$UNIX2003 + 73
    2 GLEngine 0x1b1f8787 gleCmdProcessor + 375
    3 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    4 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 10:
    0 libSystem.B.dylib 0x94f1d506 semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f84f pthread_condwait + 1244
    2 libSystem.B.dylib 0x94f510d3 pthreadcond_timedwait_relativenp + 47
    3 com.apple.CoreVideo 0x96765b90 CVDisplayLink::waitUntil(unsigned long long) + 390
    4 com.apple.CoreVideo 0x96766552 CVDisplayLink::runIOThread() + 778
    5 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    6 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 11:
    0 libSystem.B.dylib 0x94f1d4e2 semaphorewaittrap + 10
    1 ...ickTimeComponents.component 0x9298e1a9 SemaphoreGet + 17
    2 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 12:
    0 libSystem.B.dylib 0x94f1d4e2 semaphorewaittrap + 10
    1 ...ickTimeComponents.component 0x933af426 QTThreadWaitSignal + 100
    2 ...ickTimeComponents.component 0x92dabf79 audioprepThreadEntry + 92
    3 ...ickTimeComponents.component 0x933af1e4 start_thread + 54
    4 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    5 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 13:
    0 libSystem.B.dylib 0x94f1d506 semaphoretimedwait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f84f pthread_condwait + 1244
    2 libSystem.B.dylib 0x94f510d3 pthreadcond_timedwait_relativenp + 47
    3 ...ple.CoreServices.CarbonCore 0x967941ba TSWaitOnConditionTimedRelative + 246
    4 ...ple.CoreServices.CarbonCore 0x96793f9a TSWaitOnSemaphoreCommon + 422
    5 ...ple.CoreServices.CarbonCore 0x967c4d48 TimerThread + 74
    6 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    7 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 14:
    0 libSystem.B.dylib 0x94f1d4ee semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f866 pthread_condwait + 1267
    2 libSystem.B.dylib 0x94f95371 pthreadcondwait + 48
    3 ...ickTimeComponents.component 0x92e548e6 BaseCodec_DecompressWorkFunction + 1608
    4 ...ickTimeComponents.component 0x92e524d8 BaseCodecDecompressCallBackCommon + 1300
    5 com.apple.QuickTime 0x95181047 ExecuteCallBack_priv + 125
    6 ...ple.CoreServices.CarbonCore 0x967c517b DeferredTaskThread + 127
    7 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    8 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 15 Crashed:
    0 ...ickTimeComponents.component 0x9299fc06 S_PullMbLayerTransformCoefCAVLC(BitStream*, unsigned int, short*, unsigned int) + 308
    1 ??? 0xa0314a20 sgNumNonZeroTermsAndTrailingOnesTables0.0 + 0
    2 ??? 0x00000020 0 + 32
    Thread 16:
    0 libSystem.B.dylib 0x94f1d4ee semaphorewait_signaltrap + 10
    1 libSystem.B.dylib 0x94f4f866 pthread_condwait + 1267
    2 libSystem.B.dylib 0x94f95371 pthreadcondwait + 48
    3 ...ickTimeComponents.component 0x92e91d87 jpegdecompress_MPLoop + 79
    4 libSystem.B.dylib 0x94f4e6f5 pthreadstart + 321
    5 libSystem.B.dylib 0x94f4e5b2 thread_start + 34
    Thread 15 crashed with X86 Thread State (32-bit):
    eax: 0x00000002 ebx: 0x00045c80 ecx: 0x00000002 edx: 0x797a6768
    edi: 0x0006e400 esi: 0x1cfeaedf ebp: 0xa03146e0 esp: 0xb0b5c500
    ss: 0x0000001f efl: 0x00010206 eip: 0x9299fc06 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
    cr2: 0x79814b68
    Binary Images:
    0x1000 - 0xadefe0 com.apple.iTunes 8.0 (8.0) <a7572ef40987700b3cfcddba75e88427> /Applications/iTunes.app/Contents/MacOS/iTunes
    0xce2000 - 0xce6fff com.apple.iPod 1.5 (15) <80c68d6d158ff1999c64d7450e34e0db> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
    0xced000 - 0xcf4fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
    0xcfd000 - 0xd87ffb com.apple.iTunes.iPodUpdater 7.7 (7.7) <1bba224248a106d15e1094a8f3f96232> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
    0xdd3000 - 0xe9cff5 com.apple.DiscRecording 4.0.1 (4010.4.5) <a78fc46978268fd4f24bc9175f972938> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0xf07000 - 0xf46fff com.apple.vmutils 4.1 (104) <2fcd53ce313bb6050bfaf0ac6c1b5ead> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x14bd000 - 0x14e0ff7 com.apple.AppleProResDecoder 1.0 (51) /System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleProR esDecoder
    0x1512000 - 0x1512ffd libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
    0x1516000 - 0x1551fff com.apple.QuickTimeFireWireDV.component 7.5.5 (990.7) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
    0x155e000 - 0x1578fe3 com.apple.applepixletvideo 1.2.16 (1.2d16) <798930d46fb63202d054bbabf6e8c0e6> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
    0x1592000 - 0x1754fea +net.telestream.wmv.advanced 2.2.0.49 (2.2.0.49) /Library/QuickTime/Flip4Mac WMV Advanced.component/Contents/MacOS/Flip4Mac WMV Advanced
    0x14943000 - 0x14b83fd2 +net.telestream.wmv.import 2.2.0.49 (2.2.0.49) /Library/QuickTime/Flip4Mac WMV Import.component/Contents/MacOS/Flip4Mac WMV Import
    0x15695000 - 0x15696fe1 com.apple.textencoding.unicode 2.2 (2.2) <542f2b8930d6bdf16c318ffea541acab> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    0x166be000 - 0x166c1fff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <9ce6f675ce724b0ba4e78323b79cf95c> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x166c7000 - 0x166ccfff com.apple.audio.AppleHDAHALPlugIn 1.5.7 (1.5.7a24) /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x168b5000 - 0x168b9fff com.apple.QuartzComposer.iTunesPlugIn 1.0 (10) /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
    0x16900000 - 0x1692bff3 com.apple.mobiledevice 3.2.2 (3.2.2) <e1e932b0bc197205ff7387161ce72fb7> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
    0x16936000 - 0x16af3fe3 com.apple.audio.codecs.Components 1.6.4 (1.6.4) /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
    0x17dce000 - 0x17eecff7 com.apple.RawCamera.bundle 2.0.8 (2.0.8) <56067945130800a348eb076676d41e92> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x180e1000 - 0x1880efe7 com.apple.CoreFP 1.0.15 (1.0) /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
    0x18ba3000 - 0x18bbfff7 GLRendererFloat ??? (???) <98be9cb44eb018fa6300e9447b214fd7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloa t.bundle/GLRendererFloat
    0x18bda000 - 0x18bdcffb com.apple.PDFImporter 1.7 (???) <490de796fe9a6b3b8a9844a1630d38e2> /System/Library/Components/PDFImporter.component/Contents/MacOS/PDFImporter
    0x1aa5a000 - 0x1ae6efe9 QuickTimeH264.scalar ??? (???) <757f3d7da927eef066fb8091903f1e84> /System/Library/QuickTime/QuickTimeH264.component/Contents/Resources/QuickTimeH 264.scalar
    0x1b11e000 - 0x1b2a0fef GLEngine ??? (???) <e9b3c93e50e3236cae43a2161e331720> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x1b2ce000 - 0x1b556fe1 com.apple.ATIRadeonX1000GLDriver 1.5.28 (5.2.8) <908a996049d30efc4da606661969ec18> /System/Library/Extensions/ATIRadeonX1000GLDriver.bundle/Contents/MacOS/ATIRade onX1000GLDriver
    0x70000000 - 0x700e3ff2 com.apple.audio.units.Components 1.5.1 (1.5.1) /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fe00000 - 0x8fe2da53 dyld 96.2 (???) <7af47d3b00b2268947563c7fa8c59a07> /usr/lib/dyld
    0x90003000 - 0x90060ffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
    0x9006f000 - 0x90111ff3 com.apple.QuickTimeImporters.component 7.5.5 (990.7) /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
    0x90112000 - 0x90249feb com.apple.imageKit 1.0.1 (1.0) <9b6da3210b7e69e75039cbb0fd4a8482> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
    0x9024a000 - 0x90268fff libresolv.9.dylib ??? (???) <0629b6dcd71f4aac6a891cbe26253e85> /usr/lib/libresolv.9.dylib
    0x90269000 - 0x90437fff com.apple.security 5.0.4 (34102) <f01d6cbd6a0f24f6c13952ed448e77d6> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x90438000 - 0x90488ff7 com.apple.HIServices 1.7.0 (???) <f7e78891a6d08265c83dca8e378be1ea> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x90489000 - 0x90495fe7 com.apple.opengl 1.5.6 (1.5.6) <125de77ea2434a91364e79a0905a7771> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x90496000 - 0x905ceff7 libicucore.A.dylib ??? (???) <5031226ea28b371d8dfdbb32acfb48b5> /usr/lib/libicucore.A.dylib
    0x905cf000 - 0x905fcfeb libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x905fd000 - 0x90684ff7 libsqlite3.0.dylib ??? (???) <6978bbcca4277d6ae9f042beff643f7d> /usr/lib/libsqlite3.0.dylib
    0x9068b000 - 0x9068dff5 libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x9068e000 - 0x906ddfff com.apple.QuickLookUIFramework 1.3 (170.7) /System/Library/PrivateFrameworks/QuickLookUI.framework/Versions/A/QuickLookUI
    0x906e1000 - 0x90753fff com.apple.PDFKit 2.1 (2.1) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
    0x90754000 - 0x907ceff8 com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x90821000 - 0x90901fff com.apple.syncservices 3.1 (389.6) <51037594e950b0331d4996691cf4acba> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
    0x90919000 - 0x90a98fff com.apple.AddressBook.framework 4.1.1 (695) <24a448ba4f9f784189bd3183e3474d81> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x90a99000 - 0x90aa0fe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
    0x90aa1000 - 0x90aa2ffc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
    0x90aa3000 - 0x90bc7fe3 com.apple.audio.toolbox.AudioToolbox 1.5.1 (1.5.1) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
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    Hello, Welcome to discussions. Below are some informational articles that may assist you today along with some suggestions.
    1. Make sure your Vista Updates are up to date. You can access this by pressing on the Vista Orb Start button, then scrolling through programs, and choosing Windows Update. And pressing Check for Updates. This will communicate with the server and show you all available Windows Software, Hardware Driver updates.
    You may also wish to check your computer manufactures website for the latest updates as well to increase performance with your video card and over all system updates related to your computer.
    http://www.microsoft.com/windows/downloads/windowsupdate/learn/windowsvista.mspx
    2. Download and Install the latest version of iTunes for your OS if it has not already been downloaded.
    http://www.apple.com/itunes/download/
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