ITunes doesn't download videos purchased via AppleTV, although every AppleTV purchase (before clicking OK) says that it will be available on my computer too.

Question

When I buy something on my AppleTV it specifically states at every purchase that this movie will be downloadable via iTunes to my computer or iOS device. So why does it not work?
There is no sign of synchronizing whatsoever on my computer. My Movies folder is surprisingly empty, although I have 41 movies on my AppleTV.
When I go to the iTunes store on my MacBook, it just offers me to buy the same movie again. It doesn't allow free download, even though I use the same iTunes account.
No, I will for NO way purchase 41 movies AGAIN.
The way I see it, Apple doesn't deliver what it promises at the purchase on AppleTV.
As I browsed through this support forum I found similar issues from others, but there wasn't even a single remotely helpful answer. I wonder what could I do to get an official reply from Apple on this. If anyone knows how could I proceed towards Apple's customer service to get their attention and receive info on how do they plan to fix this, it would be nice.

Answer 1

Hi Rosera,
This is bad and I am sorry to hear that you are running into these issues.
Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
Have you tried the steps mentioned below by Barbara?
If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
Regards,
Ankush