Itunes dropped the ball..

no one can solve launch failures with itunes 7.5, 7.6... but i found a solution..
songbird!
look it up... you wont turn back...

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Verizon dropped the ball on 911 Service!!!

I just saw this story and it makes me mad that we pay so much for cell phone service and Verizon COMPLETELY dropped the ball on this.
http://www.washingtonpost.com/local/maryland-regulators-expand-investigation-into-verizons-911-service/2011/06/22/gIQARER8nI_story_1.html
Thoughts?

“This is technology and technology breaks,” Ferretti said.
nuff said.

ITunes dropping the 'of' part of track numbers

I have been experiencing this issue with iTunes since day dot.
I always format my track numbers so they are displayed as track number 'XX of XX' when adding albums to help keep track of the number of tracks contained within each album.
However occasionally, iTunes will completely drop the 'of XX' part of the track number causing me to have to fill it in again. What causes this and how do I avoid it?

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the corrupt tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unchecked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

Deleting Duplicates - Apple dropping the ball for almost 11 years now.

I have searched extensively on this "knowledge" base, but the "genius"es here have had no meaningful input. Just the hollow suggestions that:
1: I sort the files by date added and simply delete the later files, silly. Answer: No.
2. I go through one by one and CTRL(apple) click every other file through 3900 DUPLICATE FILES. Silly. Answer: No.
3rd, and most helpful: Get third party software to implement what should be a relatively simple simple fix to an Apple-created problem(iTunes is the reason for all the duplicate files in the first place).
If anyone else has a Gem they want to throw at me, please do. I was on the verge of buying an iPhone when I was reminded what an utter piece of crap iTunes is.
Side note: How do I get rid of the "Album by Artist" column in iTunes? It is redundant and has no utility in a music browsing program. Also, I should just be able to get rid of it if I want to. But Apple says I can't. Typical.

iTunes will only create duplicate files if, in essence, you tell it to. A particular combination of its import settings and the way you add music to the application are required in order to create a problem.
I've discussed some of the issues in this recent thread and written a script called DeDuper which can help tidy up.
As to the Album by Artist column this is the Album column in one of three modes Album, Album by Artist or Album by Artist/Year. Simply turn off the Album column and it will disappear. As to its utility I guess that is a matter of opinion, but I generally have it as my sort column. See Grouping tracks into albums for details.
tt2

Verizon Wireless keeps dropping the ball.

Back in March 2012 I was tired of the billing issues T-Mobile had with Suncom UnPlan users and decided to start shopping for another account.
My employer had a discount at all of the major Wireless Providers.
I called Sprint then AT&T saving Verizon for last. Both Sprint and AT&T had decent rates but when I called Verizon the sales agent made a compelling quote.
He offered me the 2000 Minute Family plan with Unlimited Talk and Text for $120 for 5 lines. He then offered me a smartphone for free with 4GB data for $30 more per month plus I would get a 20% discount. This rate was within my budget and about the same as the rate I had with T-Mobile. He gave me an estimate of the monthly cost and it was around the $150 rate. I agreed to the deal and we conferenced with the 3rd party for the contract.
I received my phones fairly quickly. I also quickly noticed the Verizon Coverage was not as good as T-Mobile especially in my house. Verizon shipped a free network extender to cover that gap. After about 1.5 months of service I received my first bill and it was huge. They had charged me activation charges for the lines that was not discussed by the salesman plus they had added $50 of monthly line charges and partial pro rated line charges that I was not quoted.
I called Verizon ready to disconnect. I ended up talking to Executive Support who corrected the billing but to my concern they did it by adding a "promotion" that would expire and I would have to call to have re-added once it expired. At least the bill was correct and I paid the same rate for a year as a loyal paying customer. Once the year had passed the "promotion" dropped and I had to go through a huge hassle to have it re-added again but they did, I was also encouraged to drop to the 1400 minute plan since I wasn't using very many minutes.
In October 2013, I contacted Verizon exec support to see if I could take advantage of some phones Best Buy was selling and to make sure my rate would not increase. The agent helped me do early upgrades and said everything should be fine. But, after the year was up they added the $50 monthly charges again. I called back to have the bill corrected and they said they would contact a department to see if they can put the "promotion" back on my account. I did not receive a call back. 1.5 months passed and I was getting the dirty Verizon calls where they didn't leave a message and answered one of them. It was billing wanting me to make a payment. I had been paying monthly, and the same rate monthly but they were wanting more but they had not contacted me back. I was hung up on 2 times in the IVR system then finally spoke to an agent. She promised to have a supervisor on the line and after about 45 minutes of trying she promised they would call me back which they did not. I then contacted VerizonWireless on Twitter having a very public expression of my ordeal and also getting quotes from Sprint and AT&T responding to those very Tweets. AT&T wants my service for $155/mo for 5 lines, 2 smartphones, 10GB shared Data, unlimited talk and text which is very comparable to what I have been paying Verizon without the $50 line charges. I finally was able to get an Executive support person on the phone and she was rude, un-understanding, and ended up rudely hanging up on me. I called back to support and wanted to complain against her and her refusal to escalate along with the hangup. I was promised again a callback. At one point I had told the Executive support exactly what I want out of this situation.... either:
1) Correct the billing, Remove the $50 monthly charges as my verbal agreement in the initial sales call was defined.
or
2) Remove all charges, no disconnect charges, we can wash our hands of each other and I will begin anew with AT&T.
Before hanging up on me she offered a $200 one time credit but no permanent billing fix. She welcomed the disconnection of my service and offered no termination charges for one of my 2 lines still in contract. I informed her I did not consider being within any contract once they breeched it by adding charges that were not agreed to in the original sales call/contract.
After contacting Customer Service again the agent I spoke with was appalled by the way I was treated and assured me they would escalate to the level beyond the agent who hung up on me and promised a callback. She also noted that the account shows they had offered a $200 credit every 4 months which exactly offsets those monthly charges and I told her that was EXACTLY the kind of thing that could resolve this for us and I was good with that. She said she would apply the credit and it should show up within 3 business days. I continued to check and almost 2 weeks passed. No credit has been added.
I called back again tonight 6/27 and asked the agent when the credit would be applied... She told me the credit was pending a supervisor approval and couldn't guarantee me that it will ever be applied. I explained how many hours I worked on this and the time I have invested along with the mental anguish. She wanted to consult with someone after she had me tell her the whole story again and was away from the phone for some times. Once she came back she pushed the point everyone at Verizon wants to make telling me the promotion expired. I had to keep explaining the promotion was only placed on my account to correct the billing issue caused by the rate the sales agent had sold the service to me. I told her I didn't care what they wanted to call the price correction as long as my bill was back down to the affordable rate. She wasted 1 hour of my time tonight. Again I have the promise of a callback. I thought 2 weeks again this issue was totally resolved but it appears it is happening again.
Now I must mention the other issues I have had with Verizon. And the other hours of calls related to the LG phones sent to me originally and how I had to send d back 8 piece of junk phones with issues such as charging issues, non responding keys, screen not responding, microphone failure, etc. And the torture it took to get Verizon to send replacement Samsung phones for these units. Verizon wrongly made me purchase all of the back plates and batteries instead of providing those.
Another issue was he hassle I had with BestBuy where they couldn't sell me the phones due to Verizon having my Droid Charge showing up as an Unknown Device in the system. This disrupted the BestBuy system and cost me hours of support on the phone/ at the store/ backing up lines. Etc. Best Buy was at the point where they were just going to give us the phones because of all of the trouble. All of the trouble stemmed from how Verizon changed the phone to an Unknown device in punishment for having an unlocked device.
Another issue was with coverage at my Son's college. They had almost zero coverage and Verizon support put in a ticket to investigate. They found it was due to coverage. The agent that put in the ticket said they would provide him a range extender at no cost if they found it to be an issue with coverage. When I called back to have the range extender shipped they balked. The person on the phone pretty much called me a liar and I had to go through executive support again to have the range extender sent to resolve his problems.
All said, Verizon has an investment in me, they have provided 2 range extenders. The have corrected errors that resulted in activation fees. They corrected pricing errors by adding a counter acting "promotion". They still are more expensive than AT&T even without those line charges. Why can't I just have the original deal honored. Why does my time and investment selecting a service, listening to a sales pitch, accepting a deal, not count for anything? Why must I spend hours on the phone to get things corrected? Why was I sold a non-standard plan? Why do I have to shop again for service? Why not just honor the original deal? Why is Verizon more expensive than AT&T? Why does Sprint/AT&T/ and T-mobile have better coverage locally than Verizon?
Please send this information to the CEO.

TonyD_VZ wrote:
I'm not sure you fully read/understood my wordy post. A sales agent made an offer (verbal contract) which I used to select Verizon's service. There was no "pro ration" talk. I know most people probably physically travel to a dealer and make their wireless purchase, this was not the case for me. I did not sign a contract. I listened to the telephone salesman's sales pitch, entering into the contract on his word. I did not use any other method to "validate" his offer as I trusted him as an agent of Verizon Wireless and took his word much like you would accept the word of a car dealer if he told you the price of a car also included free oil changes and a free tank of gas monthly. If you went to the dealer and they started charging for oil changes and gas after the sale was made based on the salesman's offer, it would be a breech of the verbal contract and it is very likely that a lawsuit would award the plaintiff a victory (If there was any way to prove the wording of the verbal contract). Lucky for me, Verizon Wireless records their sales calls and a third party is engaged to verbally witness the contract "signing". Though my wordy story is confusing due to the convolution Verizon has spun into this web, the issue here is entirely based on the initial offer I accepted from the sales agent. I would not have selected Verizon's service if the offer had been $50 more per month like they are now trying to charge me.
I understood your post just fine. What I am pointing out is the fact that the customer agreement specifically states no other "contract," verbal or written, overrides the customer agreement.
"This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement. This agreement isn't for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we've agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state."
So, no, there was no other binding contract you or Verizon entered into. Their customer agreement is quite clear about that. No analogy or comparison to any other type of service or contract applies here. You consented to the customer agreement which includes the above statement. I am not saying I agree with it or like it, but that is the contract you agreed to.
The recorded call and third party witness won't help you. It doesn't matter what the agent said, or what anyone witnessed other than the Verizon Wireless Customer Agreement. Having said that, the contract for service doesn't include pricing, only that you will maintain service for the duration of the agreement. The plan, pricing, and features are not part of it. Neither is a guarantee of an employee discount. If you have a discount that applies when you sign up for service and then change employers during that time, you will lose the original discount as it is not part of the contract. Additionally, the customer agreement states that no class action lawsuits are allowed.

Premiere Elements 9 for Mac is dropping the ball...

I was a bit disappointed after shelling out the money for the new Mac version of Premiere Elements (9.0) only to find out that it did not provide Green screen and chromakey features in its editing suite as did its PC predecessor in version 8. Never mind, I resolved, the Videomerge feature does a passable job of greenscreening so I soldiered.
Comes the next round of disappointments--this time being that a project of 2 minutes 43 seconds with two video tracks -- one background and one greenscreened "action"--and one title track on the third video level--does not export or "share" into any of the available video formats available when it comes time to compile my project into a finished clip.
Instead of getting the same cropped and 3D'd background video images that appear on the editing screen on my Mac, my finished clips end up with skewed crop edges that bear no resemblance to the edit screen. Needless to say, that makes a total waste of all the fine tuning I did in the video editing dept. using all of the promising (but not, apparently, delivering) features like 3D Basic and Crop and Videomerge to make a truly professional looking finished product.
After spending the better part of the day trying to sort it out, I notice from a quick browser search that Adobe has just issued a patch or fix for "stability" and other "bug fixes" that were apparently not figured out in time to prevent the product from being released in its then imperfect form.
I am using a brand new iMac and memory is not my issue (at least, not according to the specs I checked before plunking down my money back when the product was released.
Anyone have any constructive suggestions on how to overcome the apparent lost-in-translation problem that afflicts my finished video somewhere between my WYSIWYG edit screen and the final playback clip.

PRE does not provide 3D editing features. The following basics solve many a problem in the PC world so you should try the MAC equivalents:
Install all Windows Updates.
Install latest version of Apple QuickTime (v7.6.9 at time of writing). Even if you don't use QuickTime, PRE relies heavily on it.
Install most recent graphics and sound drivers from the manufacturers web sites.
Install PRE9 v9.0.1 update.
Delete BadDrivers.txt (in Windows 7 this is likely at C:\ProgramData\Adobe\Premiere Elements\9.0\BadDrivers.txt)
Run Disk Cleanup.
Run Defragmenter.
Reboot your PC.
Temporarily disable any anti-virus realtime scanning.
And give us some information about your clips and hardware:
Use the GSpot Codec Information Utility to analyse the file and post screen image.
What project preset did you use?
Where did the clip come from?
How did you get it into PRE?
Post back here with the necessary information described here: Got a Problem? How to Get Started

I only have an iPhone sync? Why would Mozilla drop the ball and not provide a smartphone app for the biggest cellphone maker... Syncing is way behind the market

''locked as a duplicate of - https://support.mozilla.org/en-US/questions/931082''
I cannot believe your letting the millions of smartphone users of market share leader in cellphones (Apple), settle for a sync version... Which is lame
Why won't you provide a full iPhone app of Firefox ... Is this yet another Apple/ vs Adobe thing?
Get it together! You did it for Android... Do it for IPhone! Come on!!!

Your earlier question along the same lines is here: https://support.mozilla.org/en-US/questions/931082

Apple has really dropped the ball with iOS 6

Half of my apps are crashing and it is definitely a lot slower then with iOS 5. Market place lags like crazy and is extremely hard to navigate. Market place app selections take about 15 seconds just to load. My list could go on and on about my unhappiness with iOS 6 but the ones I mentioned are unforgivable. These problems are the reason I switched from android to apple but I guess I spoke too soon

I really hope these bugs are temporary because I really liked iOS 5 and on paper iOS 6 seems so much better but bugs are just ruining the experience.

Does anyone else think Apple has dropped the ball since Tiger?

I'm using Mavericks and it's slow and buggy as all get out. I miss Tiger. Anyone else think this OS is a large leap backwards?

It would help us to help you if we could have some more technical info about your iMac.
If you wish, Please download, install and run Etrecheck. Etrecheck was developed as a simple Mac diagnostic tool by a regular Apple Support forum user and technical support contributor named Etresoft.
Etrecheck is a small, unobstrusive app that compiles a static snapshot of your entire Mac hardware system and installed software.
This is a free app that has been honestly created to provided help in diagnosing issues with Macs running the new OS X 10.9 Mavericks.
It is not malware and can be safely downloaded and installed onto your Mac.
http://www.etresoft.com/etrecheck
Follow its instructions to Copy/paste and post its report here in another reply thread so that we have a complete profile of your Mac's hardware and installed software so we can all help with your Mac performance issues.

Apple dropped the ball with the iphone

ok first of,f I am a apple whole, I love their products period! I purchased the iPhone when it came out... Yes i was one of those dudes who waited on line to get my hands on it. (enjoyed doing it also) My only beef with apple & At&t is they dont offer any Insurance for the phone which is sorta un-heard of from a cell phone company...
People paid 500 to 600 for this great device and they deserve to get insurance on it at&t offers insurance for all there other phones whats up with that? Its things like this that gives apple a major black eye when it comes to the iPhone!
If anyone know how to get insurance for the iPhone let me know please!

Yes, first of all stop the hysterics and get a grip.
If you want insurance that badly you have 2 choices:
1) insure it thru your renters/homeonwers policy
2) Get an apple care agreement for the iphone here
http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?nnmm=br owse&mco=556F9FCD&node=home/iphone/iphone
The chicken little "the sky is falling" crap is a waste of energy

Fed Ex Dropped the ball

I paid to have a device delivered before 10:30 am on Monday Oct 14th since I would be away from the house in the afternoon. As of 1pm the device had not showed up at my door and I had to leave for my work appointment. Fed Ex tried to deliver the package at 3pm with is outside of the window which I paid for. Since I paid for the overnight by 10:30 and Fed Ex showed up late then what is the needed steps to refund me the fee I paid for overnight by 10:30. I did get the device today (Tuesday Oct 15th, 2013 at around 3pm.

Hi Coasterdave,
I'm sorry to see that your phone was not delivered according to the shipping option you paid for. Let's get this billing issue resolved pronto! Please follow me (I am following you now) and send me a direct message including your wireless number and account billing password (same you verify when you call us), and I will review your account adjust accordingly. Have a great day!
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

Buzzword dropped the ball on sending sharing invites!

I was using Buzzword to invite a number of people to review a
time-sensitive document that I was writing. Although I sent out
invitations in Buzzword, and I saw all of their e-mail addresses at
the bottom of the screen, none of them ever received the
invitation, and I'm now hard up against the deadline!
I don't think it's an anti-spam issue, as they're all on
Gmail, and I received invitations from myself with no problem.
In the future, I'm going to have to use Word, as Buzzword
just isn't reliable enough for this type of use!

Hello boohaha313,
Sorry to hear that they didn't get to the document in time, I
am not sure I would blame Buzzword entirely, like you said, you did
get your email just fine.
Did any of the users receive the invitations?
Do the other users have Acrobat.com accounts?
Have you asked them if any if them received the mail? If not
could you ask them to check junk mail folders? Never underestimate
the power of a spam filter! :)
When you see their names at the bottom, you should also have
the option to resend the invitation if they need it.
Alternatively, if they already have a Buzzword account, you
could send a followup email asking that they log in, and see the
newly shared document in their display.
Hopefully you'll give Buzzword another shot, maybe next time
not so close to a deadline :)
Cheers,
Pete

Adobe dropped the ball on this launch

I personally don't think that Adobe was very ethical in making the the trial software available (especially through a beta testers site) before they have a copy available for those of us that pre-ordered the program and gave them money to receive it on a date set by Adobe. It seems they have disks to ship,(my back-up CD has already shipped, or so Adobe says) and copies of the trial software to give to all the testers sites for download (no trial software on Adobe site), but no copies or download for paying customers. This just seems strange that I would have to download and convert a trial software from a third party link to complete my order with Adobe on launch day. I guess I should have kept my money and used the software for free for 30 days like everyone else, but for some reason I thought they wanted us to "buy" it.

Sid's site had a working link to the Adobe download site last evening for the trial version. I am an RSP customer and was delighted to find that I could download the trial version in a few minutes while I wait for my serial number from Adobe.
I don't see how this disadvantages anyone who paid money for Lightroom. The internet gives one the odd illusion that there is no delay in product distribution. If you are waiting on a box to be delivered through the courier system then you have to accept that it takes time to physically transport an item. If you are willing to use the program, generously offered as a download, in the meantime, then you have the added advantage of not having to wait.
I think we need to think about how many thousands of people are anxious to use Lr immediately. So anxious, in fact, that we waited for hours on the 18th hoping for an early arrival. Many of us are satisfied this morning and pleased with how quickly our Lr lust has been satisfied.
Thanks to the Beta testers, who donate their time and energy in helping the rest of us obtain a terrific product. I truly appreciate it.

I would like to copy all the songs from one Ipod into another. All the songs are into my Itunes account, I tried to drag and drop the songs from the old Ipod to the new one but it doesn't work. Is there a way to do it ?

Hello everybody,
I would like to copy all the songs from one Ipod into another. All the songs are into my Itunes account, I tried to drag and drop the songs from the old Ipod to the new one but it doesn't work. Is there a way to do it ?
I share one Itunes account with other people from my family and one person would like to keep the same songs on the new Ipod as the ones which were on the old one.
Thanks in advance for your answer.
Yan

Hello Chris,
Thanks for your answer. I was hoping for an easier answer. Too bad there is no drag and drop solution, it would have been much easier.
Thanks for answering so fast.
Bye.
Yan

Can't drag and drop apps and ringtones from itunes into the iphone.

I'm sure it's something that I have to enable in itunes or the iphone, but I can't seem to drag and drop my apps or ringtones from itunes. This started when I got a replacement phone from my provider. I can't transfer them on my itunes. I get a block icon when I try to drag and drop. So the only way to get all the apps back is by re-downloading on the phone itself, but some apps are huge and I wouldn't want to do that. All the apps I backed up and even new ones I purchased can't seem to transfer. I tried deauthorizing and authorizing, re-downloading apps, syncing. So far nothing. Any tips?

Thanks for trying but your answer is incorrect, according to an email I received today from HP Connected:
"I have reviewed your email. I understand that you have questions related to rearranging the order of the apps on the printer. I know this can be frustrating, and I want you to know you're certainly valuable to us and I want to do everything possible to ensure your complete satisfaction. The following information should provide the answers you need:
1) Unfortunately when HP launched the new website (www.hpconnected.com) they did not include a method of rearranging the apps on the printer. They may include this feature in a future update, however as this time it is not available.
2) If you have made the upgrade from eprintcenter to HP Connected you do not have the option of returning. Eprintcenter is in the process of being eliminated and unfortunately retuning to the old site is not possible."
I hope <<S-O-O-N>> HP fixes this new website -- it's crazy to take away any controls like this from their customers and not either embellish them or at least leave them be.
I may take this 7610 OJ back for a new Brother 11x17 all-in-one --- they look nice )

Itunes dropped the ball..

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