ITunes freezes (but doesn't crash) while iPhone is connected

Hello all.
Connecting my iPhone 4 to my computer immediately freezes iTunes. As soon as I unplug it, iTunes starts working again. I have iOS 4.3 and iTunes 10.2.1.1. I've tried drastic measures to fix the issue with no success:
-Fully reinstalled iTunes multiple times
-Deleted all media from my library (including music, photos, movies, podcasts, etc)
-Deauthorized/Authorized computer
-Disabled all non-iPhone services & startup items per apple's support site
-Created a new Win7 user
-Tried different usb cables/ports
-Deleted all settings/files/etc from iPhone
-Restored iOS software multiple times
It baffles my mind that a freshly wiped iPhone plugged into a freshly installed iTunes with no media has these serious issues. What else can I do (short of reinstalling Win7, which I probably will try later)?
A few more details:
-The phone connects just fine to my macbook.
-This issue started after an Amazon MP3 import went bad. I'm not sure if this is the cause, though. It worked fine for six months before this.
-iTunes recognized the iPhone a few times during the troubleshooting process (for example, directly after a fresh iTunes install (but not after every fresh iTunes install)). If it ever recognized it, I could sync media just fine. But as soon as I unplugged and re-plugged the iPhone, the issue reappeared.
I'd appreciate any help.
Thank you
Richard

I just found an email address: [email protected]
I sent an email to it. Although based on the automated response I think this is an email address for developers to use. I can't find a proper way to report a bug. Anyway this is what I sent. I'll let you know if I get a response, but I won't hold my breath!
Hi Apple,
I've no idea if this is the right way to report a bug, but no one at Apple seems to read the forums.
Loads of people have a sync problem with the latest iTunes and Windows 7 x64, although it does appear to be affecting some Mac users as well.
See this thread: http://discussions.info.apple.com/thread.jspa?threadID=2046610&tstart=28
And this thread: http://discussions.apple.com/thread.jspa?threadID=1825333&start=0&tstart=0
And this thread: http://discussions.apple.com/thread.jspa?messageID=13233907#13233907
And more threads!
iTunes completely freezes the second any IOS device is connected, and unfreezes as soon as it is disconnected. This makes syncing impossible and renders the device useless as a media player.
Is anyone working on this? It would be nice if Apple staff occasionally gave some input in the forums so we know if a bug is known to you or not.
Thanks for your help.
-------------------------------

Similar Messages

Periodic freeze (but doesn't crash) on T430 Windows 7 x64

Hi, I am recently experiencing periodic freeze on my T430 which is only a month and a half old. When it freeze, the screen doesn't change, moving the mouse doesn't change anything instantly, the hard disk light is kept on (which indicates something is accessing the hard disk heavily). The situation usually lasts for 5 to 10 seconds, after that the operation seems to be normal again.
I don't know what will reproduce this situation, but as far as I remember I should be using Chrome every time this happens. I have Microsoft Security Essentials installed. I have the newest drivers and BIOS installed. The hard disk check under Lenovo Diagnostics in BIOS shows good. I also have APS installed so I shouldn't receive damage to my hard disk. (??)
This is really annoying because it appears randomly at random intervals, lasts for random time length and happens in random situation that disturbs me very much. Does anyone has any clue or happens to have this issue also?

Thanks for your suggestion, but I believe Microsoft Security Essentials is enough for preventing malwares. Also I never run unknown programs, I keep my system secure and I am virtually a computer geek (believe it or not). I don't trust antivirus other than the famous paid ones and Microsoft Security Essentials.
Sometimes the hard disk is very active and by checking Resource Monitor it is `msmpeng.exe`, which is something about Microsoft Security Essentials. It's only performing a scan. I don't really know if it causes the heavy hard disk load because there's no way for me to check. Nothing suspicious come up in Event Viewer.
I am thinking that the APS could actually cause the problem because I set it to the most sensitive. I just reduced the sensitivity to see if anything is improved.

ITunes freezes and doesn't recognise iPhone

Hi, I've got an issue with my iPhone 3G running on iOS 4.0.1. Everytime I connect it to my PC (running on Windows 7 32-bit), iTunes freezes for a few minutes and doesn't recognise the device. I've been searching for the solution for a couple of days now and have found the following thread:
http://discussions.apple.com/thread.jspa?threadID=1141495&start=75&tstart=0
Fix provided by BeeBopp work for me but only until I reboot my PC. Then I have the same situation - having iPhone connected to PC, iTunes freezes and doesn't recognise the device - so I need to go to Device Manager and update the drivers manually even though they seem to have been installed correctly (I have Apple Mobile Device on my list before I update the drivers), but I need to point Windows to use the drivers from
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers\usbaapl.inf
I have already tried:
-completely removing iTunes and its configuration files
-reinstalling iTunes (the newest available version)
-removing iPhone from the devices list and reinstalling Apple drivers
Nothing works - everytime I reboot PC, I need to update drivers manually.
Do you have any idea what's causing that? Thanks

Hello cn12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Best of luck,
Mario

I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

Read here.
http://support.apple.com/kb/TS1591

ITunes freezes on backing up iPad while updating the software to ios 8.

iTunes freezes on backing up iPad while updating the software to ios 8. Please help asap

Hi tac.sharma,
Welcome to the Apple Support Communities!
I know circumstances that keep you from updating your iPad can be frustrating. In this situation I would make sure your iPad is backed up to the iCloud, just to make sure your information is safe. After you have that backup, I would suggest following the steps in the attached article to help you through this update process with iTunes.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Best regards,
Joe

TS4062 On my Iphone I have 1-Camera roll, two Photo Libraries, and 1 delete. I cannot get rid of the Photo albums off the phone. I cannot take things off my Iphone using the itunes because it doesn't pull the Iphone up.

On my Iphone I have 1-Camera roll, two Photo Libraries, and 1 delete. I cannot get rid of the Photo albums off the phone. I cannot take things off my Iphone using the itunes because it doesn't pull the Iphone up.

Pat2006 wrote:
I cannot take things off my Iphone using the itunes because it doesn't pull the Iphone up.
Correct. You don't use iTunes to get photos off the iPhone.
See this -> http://support.apple.com/kb/HT4083

HT1222 What does it mean when my Ipod shows me an itunes icon but doesn't let me go to my home screen AND when I plug it into my Macbook it tells me my Ipod is in recovery mode AND will not be restored!?!?!?! HELP!!!

What does it mean when my Ipod shows me an itunes icon but doesn't let me go to my home screen AND when I plug it into my Macbook it tells me my Ipod is in recovery mode AND will not be restored!?!?!?! HELP!!!

. . . sparse bundle could not be accessed (error -1)

ITunes freezing after 20 secs of syncing iPhone 3G ......

iTunes freezing after 20 secs of syncing iPhone 3G>...... HELP
it started to do this around 4 hours ago, i Havnt done anything abnormal....
I have re-installed iTunes with no success... any suggestions??
Thanks

Left it to sync for an hour problem resolved

Tried to install itune 10 but when i plug the iphone to the usb it states that it's not digitally signed drivers, i'm using window 7

tried to install itune 10 but when i plug the iphone to the USB it states that it's not digitally signed drivers, installation failed and cant even do charging on the computer after that. i'm using window 7 please help!!

Hello raks99,
The article linked below details a number of steps that can help with getting your iPhone restored via iTunes.
If you can't update or restore your iPhone, iPad, or iPod touch
http://support.apple.com/en-us/HT201263
Cheers,
Allen

For some reason when I plug my ipod into my comp itunes freezes but my ipod says it is plugged and when I plug it into a different comp it works. How can I fix this?

For some reason when I plug my ipod into my comp itunes freezes but my ipod says it is plugged and when I plug it into a different comp it works. How can I fix this?

Setesh, See if both computer has the same version of iTunes, if both are the same, then it is your PC, that has plug-ins which is in conflict it iTunes. ( normally it is the Antivirus or some plug-ins to beautify your screen)
If it is different, most likely the other PC has an older version of iTunes, so you should downgrade your iTunes to that older version, which your iPod interface well with.
Other probable causes,
you are using the USB 1.1 port at the front of your PC, and not the USB2,0 port at the back of your PC. so switch to the back.
Dont use any other USB devices, when you are syncing the iPod.
Dont use any USH Hub.
Have a nice day!

Message displays itunes cannot read the contents of the iphone when connected on a laptop. Doesnt let me back up and sync and asks for restoring to factory defaults??!!

message displays itunes cannot read the contents of the iphone when connected on a laptop. Doesnt let me back up and sync and asks for restoring to factory defaults??!!

Hello ardninam,
Thanks for using Apple Support Communities.
If the content on your iPhone cannot be read by iTunes, then you will need to follow the directions in the popup and restore your iPhone to the factory settings. You can then try and restore from a previous backup.
Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support
Restore your device from an iCloud or iTunes backup - Apple Support
Take care,
Alex H.

ITunes freezes and doesn't respond when connecting iPhone 4

Well yesterday I had the two of the most common problems that a lot of people seem to be having with iTunes after the latest update- opening iTunes and not getting my iPhone 4 to be recognized. I solved the iTunes problem last night and iPhone is now being recognized on my computer but when I connect it to my computer iTunes automatically freezes and stops responding. When I disconnect it and restart iTunes it responds again and runs smoothly like nothing happened.
When it freezes beside "iTunes Store" it says "iPhone" and it seems like it freezes while it's trying to sync my phone. I've tried restarting my computer, leaving it connected before starting iTunes, waiting until iTunes comes up to connect it, but whatever I do iTunes just won't work with my iPhone connected. Any ideas on how to fix this?

Hello cn12,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
Best of luck,
Mario

New iPhone 3G handset causing iTunes 10.1.1, to crash while syncing.

My old handset broke and I have recently been sorted out a new one from Apple as mine was under warranty. These were both iPhone 3Gs operating OS 4.2.1. After getting the new phone, I was told to simply plug it in to my PC (running Windows Vista), and click 'Restore from Backup' in iTunes (I have iTunes 10.1.1) and it would sync my apps/music/photos etc so that my new handset would be back to how my original handset was. However, after pressing sync, my phone did half of the sync and then iTunes froze to say 'Not Responding'. This happens time and time again, and the only way I am able to restore anything is by syncing 5 apps at a time, or 20 songs at a time. It cannot complete the full backup -> sync complete without iTunes freezing. This NEVER happened before with my old handset as well. Is this something anyone else has had problems with when they have swapped handsets? Are there any solutions at all? Any help would be great as this is really frustrating!!
Message was edited by: chiefmeister

Ahhh man mine is the only discussion without any replies! Any help or suggestions welcome please!

Itunes 10.6 doesn't recognize my iphone 4s 32gb, could you please help me?

I bought an iPhone 4s 32gb from Singapore. I'm living in Chennai, India. To connect it to my computer (windows XP,), I have downloaded iTunes 10.6.1.7. Unfortunately iTunes is not recognizing my iPhone. I had tried to troubleshoot it by reinstalling iTunes (2 times). I have restarted the apple mobile device from control panel. I try connecting my iphone in another usb port. but no use. I don't know what am I missing?. iTunes opens on my computer. but doesn't recognize my device. when I click on help. it says an "unknown error has occurred. your computer is not connected to internet. please check your internet connection and try again later". I don't know what to do? could you please help me? thank you so much for your help and time.
I did the apple's diagnostics test on my computer. I'm pasting the result for your info.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
System manufacturer System Product Name
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0013AC2C0E8DEF50
Current user is an administrator.
The current local date and time is 2012-06-12 20:13:12.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel(R) G41 Express Chipset
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:        {D85300A1-330D-41ED-AC5A-EC032B22FBF0}
Description:            Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller - Packet Scheduler Miniport
IP Address:             192.168.1.3
Subnet Mask:          255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:      Yes
DHCP Server:         192.168.1.1
Lease Obtained:     Tue Jun 12 19:48:36 2012
Lease Expires:       Wed Jun 13 07:48:36 2012
DNS Servers:         192.168.1.1
Active Connection: LAN Connection
Connected:             Yes
Online:                    Yes
Using Modem:        No
Using LAN:             Yes
Using Proxy:           No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
G: Optiarc DVD RW AD-7220A, Rev 1.01
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

Well, you do not mention what computer OS you are using, so here are the support documents for both.
Windows:     http://support.apple.com/kb/TS1538
OS X:     http://support.apple.com/kb/TS1591

ITunes starts but doesn't open

After upgrade to iTunes v7.7, whenever I start the program I see the library-loading progress bar, but then the iTunes window itself doesn't open; however, according to the Windows Task Manager, itunes.exe is nevertheless running. No error message of any kind is displayed at any point.
How can I get the blessed thing to show itself?

Although this is sounding a bit like a library file issue, other problems can cause similar symptoms. The following document provides a good structure for sifting through the alternatives:
iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues

ITunes freezes (but doesn't crash) while iPhone is connected

Similar Messages

Maybe you are looking for