ITunes has stopped working (iTunes store only) Help!
Not sure what happened, but just week, I keep getting the message 'iTunes has stopped working.'
I just downloaded and installed iTunes 10.5.
It seems to only be a problem when I try to access the iTunes Store.
I checked from problems, and found this message:
Keep in mind I have NO idea what any of this means. I'm not the most computer savvy person around.
Can someone help in simple terms?
Problem signature
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceService.exe
Application Version: 2.50.39.0
Application Timestamp: 4a5d2d41
Fault Module Name: AppleMobileDeviceService.exe
Fault Module Version: 2.50.39.0
Fault Module Timestamp: 4a5d2d41
Exception Code: c0000005
Exception Offset: 0000e98f
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: e5a3
Additional Information 2: 26f8b4ad5e847652d8a5e03abc22db9d
Additional Information 3: cc8a
Additional Information 4: 48ab9676060c5b7d1a8b2efa207c5b2b
Extra information about the problem
Bucket ID: 1388964408
I have the same problem. I have tried to re-install Quicktime but it won't allow me. When I go to the Control Panel to the Programs to delete it, it shows the icon but it won't uninstall it as it says that it isn't there saying that the resource isn't available. When I download Quicktime from scratch and try to install it again, it says that it can't install as there is a newer version installed (it says 7.3.3 as the one installed and its also the one I'm trying to install). I've followed previous articles in trying to delete every trace of quicktime and itunes (to include the temp files and common files) and still it says that its gone but won't reinstall saying that there's a newer version already installed and it can't proceed. I've totally deleted all traces of all Apple items (per an apple article) and reinstalled everything but the Quicktime is still being a pain and not working. Any help given would be greatly appreciated.
Similar Messages
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So everything on this page relates to Apple products. I am running a Sony laptop with Windows and as soon as I install iCloud desktop iTunes has stopped working. The only time I ever needed it. GREAT! Do you do this on purpose?
The latest version of iTunes tends to act up occassionaly. See this support document http://support.apple.com/kb/HT1923 and remove and reinstall iTunes. This will not affect your music library, apps or other content in iTunes. Make sure you follow the steps exactly.
Also, just copying the ringtone will not get it into your phone. iPhone ringtones have an extension of m4r, and you have to first take the Media player file and covert it to an AAC version. From there you need to change the extension from m4a to m4r. If you cannot see file extensions in Windows Explorer, which is actually the default action, go into Organize>Folder and search options, then hit the View tab, and then remove the checkmark by hide file extensions from known file types. After you have created the m4a version and changed the file extension, you can double-click on it and it should show up in the Tones folder in iTunes. From there, sync the phone and it should show up in the list of ringtones. -
Itunes "has stopped working" windows solution? HELP ME
this has beeng going on for about a week, one day i went to itunes and all of all sudden said itunes has stopped working. I have uninstalled itunes and quicktime, and reinstalled. I also searched the forums and did everything what everyone suggests. I located all the files removed them, did a virus check, spyware, adware. Installed itunes and then quick time separtely but still nothing. I just dont know what else to do. Do i have to whipe my whole hard drive and start from scratch. I dont care about my songs because they arent from itunes but just imported cds i just feel like somewhere there is a corrupt itunes file or what not. please someone help me, i dont like having my ipod work with windows media player?
HELP HELPOk, the person above had the right idea:
Basically you need to remove ALL traces of iTunes and quicktime before reinstalling. Since you have Vista, its a little bit of a pain in the butt.
1) Go to your control panel and open "Program and Files" or whatever it is
2) Uninstall iTunes but do not reboot the computer yet.
3) Uninstall Quicktime, and any other apple products (Software Update and Media Devices)
4) Reboot.
5) Open "My Computer" and then your main drive (typically C:), scroll down to "Program Files." Verify iTunes and Quicktime folders do not exist. If they still exist, delete them.
6) Go back to C: and highlight the "Windows" folder
7) Go to the folder "System 32", and delete the Quicktime information in there.
8) Next, go to "Windows/User" and highlight each individual user's AppDate folder. Delete any "Apple" folders (it should only be Quicktime and iTunes information).
9) Finally, go to your user "Music" and move all your music to another location. Delete the iTunes cache files, including artwork. Reboot. You do not "have" to reboot, but why not.
10) Reinstall iTunes and Quicktime.
Please note: If you have just installed Ace Mega Codecs, that may be causing a conflict. It may just be a coincidence that I installed this (twice) and iTunes went down (twice), but who knows.
I hope that fixed your problems! -
ITunes has stopped working - iTunes 12.1
I just updated iTunes 12 to 12.1 on two Windows 7 x64 systems. On both systems, iTunes fails to run now although 12.0 ran perfectly.
Upon clicking on the iTunes program icon, I get a dialog:
Runtime Error!
Program: C:\Program Files\iTunes\iTunes.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
This is followed by a second Windows crash dialog on my first system:
iTunes has stopped working
Problem Signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.1.0.71
Application Timestamp: 54c76235
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 5315a05a
Exception Code: c000041d
Exception Offset: 000000000000940d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: b956
Additional Information 2: b956b0c787c12b5653b9ee496e31c42e
Additional Information 3: 2fe2
Additional Information 4: 2fe2087e98073ca074b5d037e75ccb2c
On my second system, there is a slightly different failure:
iTunes has stopped working
Problem Signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.1.0.71
Application Timestamp: 54c76235
Fault Module Name: btmmhook.dll
Fault Module Version: 6.3.0.6300
Fault Module Timestamp: 4c5239cd
Exception Code: 40000015
Exception Offset: 000000000001a3ee
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 87cb
Additional Information 2: 87cb48742dd7844ff1df33721f990ecd
Additional Information 3: 9d5c
Additional Information 4: 9d5c064844e6d8e27291889a991b03f2
None of these failures ever occurred previously with my configurations (including 12.0) with iTunes. And no, the video compatibility version (64-bit installer with 32-bit payload) doesn't fix these problems either. And I cannot find any copy of the 12.0 version to revert to!!!
Clearly this update wasn't sufficiently tested before being released. Help!!!!
- DovFor general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2 -
I have just updated itunes to 10.7 and now my videos and flims will not play.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
ITunes has stopped working - Windows 7 - Please help
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 50890e09
Exception Offset: 70d61040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Tried uninstalling and reinstalling 3 times, nothing. Can someone please help me? Thasnk you.I have the same problem. I have tried to re-install Quicktime but it won't allow me. When I go to the Control Panel to the Programs to delete it, it shows the icon but it won't uninstall it as it says that it isn't there saying that the resource isn't available. When I download Quicktime from scratch and try to install it again, it says that it can't install as there is a newer version installed (it says 7.3.3 as the one installed and its also the one I'm trying to install). I've followed previous articles in trying to delete every trace of quicktime and itunes (to include the temp files and common files) and still it says that its gone but won't reinstall saying that there's a newer version already installed and it can't proceed. I've totally deleted all traces of all Apple items (per an apple article) and reinstalled everything but the Quicktime is still being a pain and not working. Any help given would be greatly appreciated.
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I just got some new songs, and want to put them on my iPod. I connected it to my laptop, and iTunes opened and automatically started to sync my songs. It only synced the first 8, then displayed an error message saying "iTunes has stopped working." The only option was to close the program, so I did. I then tried at least ten more times, with the same results. I have tried uninstalling and reinstalling iTunes, but nothing is working. Please help!
I just got some new songs, and want to put them on my iPod. I connected it to my laptop, and iTunes opened and automatically started to sync my songs. It only synced the first 8, then displayed an error message saying "iTunes has stopped working." The only option was to close the program, so I did. I then tried at least ten more times, with the same results. I have tried uninstalling and reinstalling iTunes, but nothing is working. Please help!
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I have recently bought a new laptop with windows 7 and when i have tried to install and open itunes i keep getting the message 'itunes has stopped working' itunes then shuts down before i can do anything to fix it. This happens every time I try to open itunes. I have tried uninstalling itunes and reinstalling it, starting itunes in safe mode. Nothing seems to work. Please can anyone help.
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Itunes has stopped working i have instaled 10.3 ,10.4
itunes has stopped working some one please help i have 10.5.1 version of itunes every time i connect my itouch an error message pops up itunes has stopped working help HELP HELP.
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Im am using Windows 7 ,I log onto to itunes and connect my Iphone.When my iphone tries to sync it gives an error message "itunes has stopped working" - this only happens when i connect my iphone and it tries to sync - help please
Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Was advised to uninstall mobile device helper because a window kept popping up about every 45 seconds saying it had stopped working.Uninstalled it that took care of that problem,but now I have a new one.I can't access the iTunes store.Every time I click the store icon a window pops up saying iTunes has stopped working.Any suggestions anyone.
anyone?
*i've managed to download quicktime, but am still unable to download itunes. after reaching a certain point in downloading itunes, (about 1/3 of the way?) it stops at "copying files", and my computer freezes and i have to hold the power button in order to shut it off and do anything, or i get a popup asking me if i want to change something so itunes can finish downloading. i click "yes", but then the download stops completely and i get a message saying "itunes has finished downloading, but with errors" and it tells me to download it again.
a popup from MobileServiceDevice keeps appearing as well, but it won't go away. the details are:
Problem Event Name: APPCRASH
Application Name: AppleMobileDeviceService.exe
Application Version: 17.88.0.7
Application Timestamp: 4e66ceff
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e038c0
Exception Code: c06d007f
Exception Offset: 0001e124
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
but the fault module name changes on me. sometimes it's kernel32.dll, and sometimes it's something else, and i've already tried using task manager /find str but it doesn't help. -
'Itunes has stopped working' keeps popping up whenever connected to itunes store
So whenever I try to connect to the iTunes store, or if ITunes is trying to automatically update from the store, 'iTunes has stopped working' pops up. Tried EVERYTHING suggested in the community forums, from adding/moving dll files, reloading iTunes, safe mode start, disabling video drivers, moving iTunes profiles, etc. etc. I even went into the Preferences>Store and unchecked everything to do with updates from the Store. I still can't stop iTunes from crashing. Only thing that works is to disconnect from the internet. I can then open up iTunes, however do not have access to the store, so I can play my songs, but can't buy new ones ,or update my songs with any that I purchased on my iphone. I have been dealing with this for about 3 weeks now. My daughter has iTunes set up on another account on the same PC and it also crashes. Using iTunes 11.4, Windows 7 x64. Using Kaspersky - iTunes is 'allowed'. Have had Kaspersky for 3 years now. My son has a mac air, no issues. I have wasted far too much time on this issue. Any help would be appreciated. Is there anyone that actually works at Apple that can answer these questions? They put out all of this software and have no complaints about taking our money when we purchase songs, but we have no way of directly contacting any of them for assistance to issues, unless we have purchased an Apple item in the past year. Nice to have the community, but at some point an apple expert should get involved!
Waht is error type?. What platform is it?
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when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it. unistalled it 3x and in the proper order. reset all internet connection to default setting, turned off virus programs ect. Even the tech at apple by remote access couldnt fix it. use microsoft fix it also no good....\
I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.
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When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?
Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
HELP PLEASE - "itunes has stopped working" message....
When I open itunes it opens up but after about 2 seconds a message comes up from Windows saying "itunes has stopped working" and that Windows is checking for a solution to the problem. It then stops checking and a new message comes up saying "A problem caused the program to stop working correctly, Windows will close the program and notify you if a solution is available" it doesn't come up with a solution and the the only available option it gives me is to close the program. I got the same problem a couple of weeks ago but it recommended that I install itunes 7.3 which i did and it has worked fine up until today.
It just so happens that I ordered a new 80gb ipod that I'm expecting tomorrow, so any help would really be appreciated.Are you still having the issue? Do you regularly download podcasts? If so, take a look at the Download folder that appears under the Store on the left side of iTunes. Do you get the message when the Download folder appears?
If so, it might be a "bad podcast". I've been having the above issue for about 1 week and it turns out that there somehow was a bad entry in the list... As soon as iTunes trying to download it, it crashed. I deleted the entry and the problem went away...
It the meantime, I've set iTunes to only Manually download podcasts.
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