ITunes Music Store Canada account creation issues

Hello everyone! I'm hoping someone could help me out with my problems.
I'm trying to setup an iTunes Music Store (Canada) account for my brother. I already have an account of my own and never had any problem with it. However, this time, I can't complete the account creation process. I get to the point where I enter the credit card information and address. I fill in every box, including the Province one: it's a drop-down menu and I select Quebec from it. When I click the Submit (I think it's Submit... it might be Next... I can't remember) button in the lower right corner, instead of going to the next step in the creation process, the page reloads and it tells me that I DID NOT fill in the Province box. There's a big arrow in a red circle pointing to the box. So, I reenter every information INCLUDING the Province field, reclick on the button and, lo and behold! I get the same message: You did not specify the Province (I'm paraphrasing).
I have contacted Apple using their support form, but I got an absolutely useless reply. I think the person didn't read my message because he referred me to a beginner's tutorial on how to setup an account. I clearly explained the situation though, so I was disappointed.
Did anyone ever encounter something similar? What do you suggest I do? Should I recontact Apple and re-explain the situation? Should I re-install iTunes? Will it affect the music libraries on my computer if I re-install it?
For the record, I'm using a new 20" iMac with iTunes 7.0.2 and OS X 10.4.8.
Thank you very much for any help you can provide me.
~Marc

Your Dad should also check any credit/debit cards associated with his apple account... just incase anyone has been charging things to his account without him knowing.

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Yes there is, and Apple themselves tells you how.
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I am seeing this in my bank account what does this mean, PENDING - ITUNES MUSIC STORE AUSTRALIA , 0918

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Thought you all should see this!!!!!!
Dear Brett,
Thank you for contacting the iTunes Music Store.
I apologize for any inconvenience you have experienced with this issue. However, the nature of your question falls outside the type of support provided via email by the iTunes Music Store team. The Music Store team answers non-technical questions about billing, customer accounts, downloading music, and Music Store content.
I encourage you to consult the following article for more information:
iTunes: Does not open or unexpectedly quits
http://docs.info.apple.com/article.html?artnum=42963
Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
http://docs.info.apple.com/article.html?artnum=93976
Sincerely,
AaRon
The iTunes Music Store team
http://www.apple.com/support/itunes/ww/
Thank you for your assistance.
1. Cable
2. RCN
3. No error message Itunes freezes
4. Sure you can change it.
-----Original Message-----
From: iTunes Music Store [mailto:[email protected]]
Sent: Friday, February 24, 2006 9:05 PM
To: [email protected]
Subject: RE: Connect; Follow-up: 14142049
Dear Brett,
I'm sorry to hear that you can't connect to the iTunes Music Store. Your experience using the iTunes Music Store is very important. I'll do everything I can to help you fix the connection issue quickly.
This article outlines the culprits that can cause a connection issue. Please try these solutions:
http://www.info.apple.com/kbnum/n300870
I hope one of these solutions helped you resolve the connection issue. In the rare event that these suggestions didn't help, please reply to this email with the following information:
1. Whether you use a high-speed Internet connection, like a cable modem or DSL.
2. The name of your Internet Service Provider.
3. The error message iTunes displayed (if any) when you tried to connect.
4. Your approval to reset your password.
Sincerely,
Ben

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ITunes Music Store Canada account creation issues

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