ITunes Not Accepting AOL Screen Name and/or Password

As of late last night (early this morning), I am unable to sign in to the iTunes store on any of my devices (iMac, iPhone, iPad) with my AOL screen name, and receive the following message:
"The AOL screen name you entered couldn't be found or your password is incorrect. Please try again."
I am able to sign into AOL with the username and password so I know they are correct. I have eMailed Apple Customer Service and await their reply.
Oy!

Same Problem, and REALLY frustrating!
I was in chat to Bangalore with AOL Support, since my paid account doesn't allow me telephone support. Their chat window disconnected me and went to 7 different technicians there. Each time they would read my history, it would disconnect. I was furious after an hour of this waiting, and gave up. They had no solution to this insane problem. And of course, APPLE does not allow you to contact them except for 48Hour turnaround on iTunes Emailing. In addition, the Apple Support site leads you to a screen where you are supposed to see "I cannot in via my AOL account" under the Billing Support, but that page, of course, is missing. And when you try to bring up that support pop-up window, it hangs and never brings up anything but the "Did this solve your problem" [yes] [no] buttons!
I have tried fully removing and reinstalling my iTunes Account.
I have changed my passwords on both my AOL and AppleID
I have deleted caches
I have deauthorized and reauthorized my iTunes account (only the AppleID works, my AOL id will not work)
I cannot get to my AOL ID on either the iPhone or the iTunes on my Mac.
The Apps I have running on my iPhone are critical for my use. iTunes started deleting them before I aborted the sync.
This is unbelievably frustrating and an inappropriate way to support a customer, let alone an I/T professional such as myself. I even looked in to making an appointment with an Apple Genius, but that would be 3 day lead times in my area.
Does anyone have any more suggestions? Is Apple Support listening?

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I have an aol screen name I use to log in to itunes store, but it can not be used on my apple tv as it is not an apple id

my oldest otunes store UN was my AOL screen name, and then when the newwer stuff came out requring an email address it never prompted me to just add that on to the one I already had, so thus another itunes un now known as my apple id was born. My question is I recently bought an apple TV and I have movies and shows on the AOL screen name account that I can NOT access on my apple tv as I do not have an apple id for that account it will not let me sign in to it through the apple tv. I was wondering if there is a way to convert my AOL account into a normal apple id?

I have the same issue. Back in the day, when Apple and AOL had a relationship, AOL users had the ability to use their AOL account screen names and passwords in order to purchase content from the iTunes store. Unfortunately the disconnect resides in the fact chosing that way of signing in and purchasing content didn't actually create a true Apple ID. This results in the ability to still purchase content via iTunes on Mac or PC or on iPhone and iPad, but the inability to sign in with the same account with any other Apple services such as appleid.apple.com or even the Apple Store App.
After the relationship between Apple and AOL dissolved there is no way of turning the AOL account associated with many many purchases into an Apple ID. I've tried every way possible and search long and hard for an answer. There was a way a while ago and the process was that you had to cancel any subscription services with AOL. Apple would realize this and notify you in iTunes saying your AOL account has been deactivated, would you like to make it an Apple ID (this may be the article to which you are referring, HACKINTOSH). Unfortunately this method doesn't work any longer.
However I have found a way for old AOL users to change the account they use to purchase content with into an Apple ID. The answer is iTunes Match. I've tried many other methods and iTunes match seems to be the route to take. When subscribing to iTunes match, iTunes will recognize that the account you're trying to subscribe with is not a true Apple ID and will ask you to change the AOL screen name into an Apple ID.
This is the only way that I have is even close to solving this issue. However I haven't been able to complete the process due to unrelated reasons. Considering iTunes Match is $24.99/year that may not be worth it to just convert an Apple ID. But if you can find a use for subscribing to iTunes Match (which personally I think is a brilliant service), I believe that this will convert the AOL account into an Apple ID.
Let's see what iTunes says as well. I haven't contacted them but if any info is received please let us know!
Hope this helps.

"aol screen names may no longer be used with the itunes store"

Hi,
I unwittingly created two itunes accounts, one with my AOL screen name, and a apple ID. Now, i'm getting the message "aol screen names may no longer be used with the itunes store", and then, "Please create a Apple ID". I'd rather not have two apple ID's, can I merge the two together?

I have the same question ...

Aol screen name to sign into itunes

yesterday i went into my itunes account using my aol screen name and password. today i tried logging in and it is non existent. can't update my apps on my phone without logging in. the 800 number to call AOL is a joke. can't get a real person on the phone. any suggestions...
thank you

Hi Kilgore.Trout,
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful with troubleshooting iTunes for Windows:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best,
Jeremy

Cant log in with AOL screen name anymore!

ive logged into itunes with my aol screen name for over a year now, and now itunes isnt accepting it anymore! i put a $25 gift card on my account and now i cannot log on. does anyone know what i can do?
Gateway Laptop Windows XP

I've had the same problem for a month now. My daughter put her xmas gift card into her AOL account on Itunes. Then she went back to purchase a song but Itunes would not allow her to sign into the account. It kept saying that the AOL account did not exist. So, she created a new account - needless to say the money did not show up on this new account. She was not aware that I had cancelled our AOL service. So, Itunes support said to log into the AOL account 3 times and then I would be prompted to "transition the AOL account to an Apple Account" - I do not receive a Transition message, I get a "create new account" message. When I try to create a new account it tells me that The Apple ID or password was entered incorrectly. I followed all the rules to create an apple account and it Did Not Work!!!! So, Now I have $50 in AOL account that I can't access.
This has been going on for a month now - I am not getting anwswers from Itunes support that will fix this problem.
If anyone has any suggestions - I'd be eternally grateful!!

Now my AOL screen name no longer works....

I just activated an iPhone and updated iTunes. I sign into the Store using an AOL screen name that I have used without too many prior problems since the first day the Store opened. However, to activate the iPhone, I had to use my Apple ID.
Since then, I've only been able to sign in using the Apple ID. The AOL screen name now supposedly is one that "has not yet been used" at the Store, but when I try to create an Apple ID under that name when prompted, I am told the name already is in use. I actually don't want to use an Apple ID to access the Store since I haved unredeemed credit there and my computer is authorized to play five years' worth of purchases under that AOL account name. The problem manifests identically both on my MacBook Pro and my Dell laptop running XP, in an existing iTunes installation on the Mac and in a brand spanking new one on the Dell.
Apple email support remains lame for this issue. In the past, when I have had AOL screen name access issues, I get the canned response reminding me to be sure I am clicking the radio button for AOL sign-on and to be sure that my password is correct and that, if I still can't access the Store doing that, I should create an Apple ID to access the Store. There is no canned response that explains what else I can do. Luckily, in the past, similar problems resolved themselves despite Apple support's lack of useful instruction. Either the server stopped hiccuping or I was able to workaround by signing in, first, under my Apple ID, signing out, and then signing in under my AOL name. However, it's been more than 24 hours this time since I had access, longer than I've been locked out before.
Anyone else having this or similar AOL log-in problems right now? Thanks for all suggestions.
Message was edited by: MikeRubin (added last sentence to second paragraph)
<Edited by Moderator>

Just want to add one more thing: When I try signing in using the correct combination of AOL screen name and password, I get the error message saying that my screen name "has not yet been used" at the Store. However, when I try using another password just for grins, I get a message saying that the screen name and password combination does not match the Store's records. If the Store can discern a name/password mismatch, doesn't it seem clear that the Store does recognize that there's an active account in place under the name/password combination? Weird.

New Computer - New AOL Screen Name

Tried to authorize new computer. Worked fine for my husband's iTunes. Switched over to my user on Windows and it won't authorize. Also, using an old AOL screen name to accomplish authorization (wants me to do it one song at a time - even then the song won't play). Does anyone know how to delete an old AOL screen name and update to a new one?
PC Windows XP

Click here and fill out the form.
(34753)

Log in via AOL screen name

Hello, there is no AOL Button in the iTunes login window anymore: How to login with AOL screen name before it is too late? I tried both on a PC and a Mac. Any hints are much appreciated!!

Also remember, you may have to iTunes Store accounts:
one that ends in @aol.com
one that is just an old school AOL screen name
If your password isn't working for an Apple ID that ends in @aol.com, you can just go to appleid.apple.com and reset the password.
If your password isn't working for an iTunes Store account that's just an AOL screen name, you'll want to double check that you're entering in the correct password. You could probably verify that you're entering in the right password by going to aol.com or aim.com and attempting to sign into AOL's portal, since it'd be the same password used there. This password isn't something Apple would manage.

How does User get Identified by Screen Name and NOT by Real Name in submitting a Forum Post?

I have noticed that when I post a question or discussion item to one of Adobe's Forum Communities, I am identified as the author of my post by my actual legal name, not by my Screen Name that I set up in my profile when I registered. The same applies for the posts of others--they are identified by their legal names, not their screen names. What is the purpose of the Screen Name we set up when we registered, if not to shield the identity of the individual from others reading the post, if that person does not want to have their true identity publicly disclosed in, or publicly associated with the post? If I sign my post using my Screen Name, but then it is identified with my legal name when I post it, what good does it do to have a Screen Name? Is there some way to have the software not use my legal name, but identify my posts by my Screen Name only, if I so choose that option? (Of course, Administrators at Adobe can always (presumably) identify the (real name) author of the post, via the registration information associated with a Screen Name, should the need arise.)
Sincerely,
SpaceAdventurer

Thanks for the reply, mytaxsite.co.uk. And thanks for the screenshot showing me that my name is displayed to you as "spaceadventurer," which is what I had intended / wanted.
I understand now, from reading through most of the original and replies to the post,Real name instead of Screen name displayed, where I noticed you replied several times, that the Screen Name / real legal name works this way on Adobe’s forums:
When you are logged in - YOU (and only you) see your real legal name everywhere on the forums / web site, and associated with all of your posts
When you are not logged in (to Adobe / forums with your Adobe username / password), you always see your name associated with your posts as your Screen Name only
Everyone else always sees your screen name, everywhere, on all posts, regardless of whether they (everyone else) are logged in or logged out. (Unless, of course, you set up your profile to have your Screen Name be your real legal name. Then everyone will always see your real legal name associated with your posts.)
When logged in, in the “Edit Communities Profile” web page (from the menu that appears when you click your Avatar in the black Adobe menu bar at the top of the screen), in the “Privacy” tab on that page, there is a “widget” called ‘Preview your profile’ in the upper right-hand corner of that tab. This widget is supposed to show you how you or others, depending on which selection you make from the dropdown in the widget, will see your Profile (and therefore, your name) from their computers. In fact, no matter which selection you make from the dropdown, the display of your profile that is produced ALWAYS shows your real legal name, which is misleading, because that is not in fact, what others will see. Others, whether “Registered Users,” “Friends,” or “Everyone,” will ALWAYS see your Screen Name only. (Except for the exception I mentioned in the immediate previous bullet.)
There is a way to change your Screen Name, should you feel the need to do so. The steps to do that are detailed in response no. 75 to the "Real name instead of Screen name displayed" forum post.
Does it sound to you like I have captured the gist of the main learnings that can be gleaned from that post ("Real name instead of Screen name displayed”)?
Thanks,
SpaceAdventurer

ITunes Not Accepting AOL Screen Name and/or Password

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