Itunes not opening

everytime i open itunes a window pops up and says "itunes has encountered a problem and needs to close." Then asks if i want to send an error report. Sometimes i send them and other times I don't send them. I don't what to do. Can anyone please help?

hi Jillian!
we're still on track.
Error Number: 0x80040707
Description: DLLfunction call crashed:
QTInstallCode.QuickTimePostInstallProc
that's a known complication of a broken QuickTime. in this context, it usually means the installation configuration information of the QuickTime has been compromised.
here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got all the existing QuickTime scraped away, let's try another careful standalone QT 7.0.4 reinstall.
does it go through properly this time? if so, does your itunes launch properly again?
love, b

Similar Messages

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    Just A Correction. In The Line ....The first time it will prompt you about itunes.exe running as a program (Click Yes) and the second is very important since this is what enables iTunes to make a forced connection with iTunes servers (Click yes again)...
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  • Itunes Not Opening, Crash?

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    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:      com.apple.iTunes
    Version:         10.4.1 (10.4.1)
    Build Info:      iTunes-10411001~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [119]
    Date/Time:       2011-09-19 18:55:39.630 -0400
    OS Version:      Mac OS X 10.7 (11A390)
    Report Version:  8
    Sleep/Wake UUID: 6B808E9F-81DE-4090-AF3F-9D1D247741B0
    Interval Since Last Report:          2175 sec
    Crashes Since Last Report:           11
    Per-App Crashes Since Last Report:   11
    Anonymous UUID:                      906F55B6-3ED9-4649-9028-753DC5746B87
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
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