ITunes not working, music will not play, volume not responding...

For the past few days i have not been able to get my iTunes to play music. I can open the program and move around ok, even select a playlist. But when I hit play the song comes up.. but it will not play. I am also not getting any sound. Have tried to re-set the volume with the keyboard keys above the number pad.. but I am only getting the little shaded box with a blocked icon (little circle with backslash through it.) I can not turn on the volume, I can not get any music to play.. I have tried restarting as well as re-installing iTunes.. and nothing is working. PLEASE HELP!!!!!!!

try these troubleshooting steps:
_*resetting your Mac's PRAM and NVRAM*_
if no joy, try booting into _*safe mode*_, then reboot normally.
any help ?
JGG

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