ITunes sync'd just fine w/iPod until two days ago ... now won't work
I am running iTunes 10.6.3.25, which had been working fine as had every version before it until several days ago. Two problems are now occuring.
1 - Out of the blue, iTunes will no longer synchronize with my iPod. In fact, there is no recognition by iTunes of my iPod at all. This is the same iPod I have used for the last several years without issue.
2 - I am all of the sudden unable to refresh my iTunes podcasts. The refresh feature fails any time while my iPod is connected to my laptop (using Windows 7). While connected, I am unable to refresh my podcasts without an iTunes box indicating "iTunes has stopped working," which then forces me to shut down the program. I have attempted the same process of connecting my iPod and refreshing using compatibility mode, but nothing changes. When not connected, iTunes refreshes at times, but other times presents the same failure box. I've run a diagnostics on my iPod connection and was told my iPod is not connected. I know my iPod connection is working, despite this feedback, because my Kaspersky virus scan detects is and asks whether I want to run a test. This prompt is standard. Further, the iPod reacts to being connected to the laptop by charging and attempting to sychronize, though it is never able to complete its process without iTunes failing. No changes to my iTunes version, virus scanner, iPod or anything else associated to my laptop have been implemented over the past several days that could have caused this issue to my knowledge. Just recently, I received a new message claiming my iPod was corrupted. Not sure how this could be the case given nothing changed, but I went through the recommended prompt to scan and fix corrupted files. Upon completion of the iTunes process, I was given indication that corrupt files had been found and that the iPod should now be fine, yet nothing has changed in terms of my ability to refresh or synchronize between iTunes and the iPod.
These issues are driving me absolutely nuts. I rely on my iPod and iTunes podcasts every day and living without them has been a real downer.
Any help would be appreciated.
One additional finding this morning ... iTunes can't handle my iPad being connected. Immediately upon recognizing the iPad, iTunes comes up with the same message as happens with the iPod indicating "iTunes has stopped working," forcing an immediate shut down of the program. Opposite the case with my iPod, iTunes at least recognizes my iPad.
No idea. This is madening.
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Application Basics
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User Agent
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Open Containing Folder
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about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
BitTorrentControl_v12 Community Toolbar
3.15.1.0
true
{b6ac5e3c-5ceb-4e72-b451-f0e1ba983c14}
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2
gfx.blacklist.layers.direct3d9
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gfx.blacklist.layers.opengl
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Make 3 different iCloud accounts and use ONLY for iMessage. That will permanently fix your issue.
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Click on the Black Apple in the top left hand corner of your Imac's physical monitor
Click on About this Mac from the drop down menu
Below the silver Apple and "OS X" it will say "Version 10.x.x" (If this number is not 10.8.4, run Software Update by hitting the button marked "Software Update")
Click on this number twice in a row. This is your machine's serial number. (zeros can be used; the letter "O" is never used).
http://support.apple.com/kb/HT1349 for details how to find serial numbers on Apple products
If you have an Apple ID (you can create one at appleid.apple.com), you can login to supportprofile.apple.com, register an Apple product, and sign up for VoicePass, which, if you give your product a name e.g. Maria's Imac, you can speak that over the phone and skip having to give the serial number when you call.
If you have an Apple ID, you can also call AppleCare and ask them to activate VoicePass.
This is the link for your tech specs: http://support.apple.com/kb/SP667
This is the link for your quick start guide: http://manuals.info.apple.com/en_US/imac_late2012_quickstart.pdf
This is the link for important product information: http://manuals.info.apple.com/en_US/imac_late2012_quickstart.pdf
Second: this is an educated guess: Your new Imac and your PC need to be either on the same wifi network or you need to connect them physically with an Ethernet cable (available at Radio Shack, Wal Mart, etc). My guess is that they are not, and so your IMac and PC are not talking to each other. That might be why you are seeing a different code on the PC.
Time Machine would not be relevant to your issue. http://support.apple.com/kb/HT4796 is the link to relevant instructions, however it left out some housekeeping you should do on your Imac before you begin a migration
Run Software Update on the IMac to confirm that the latest updates are installed.
On the IMac, make sure that you have the latest versions of any third-party software.
On the source Mac, open System Preferences, click Sharing, and make sure there is a name in the Computer Name field.
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Choose System Preferences from the Apple () menu.
Choose Energy Saver from the View menu.
Adjust the "Computer sleep:" slider to Never. (Change this back after the migration is done).
You can adjust "Display Sleep" to a few minutes - this won't affect the migration
Uncheck the box if checked next to "Put Hard Disks to sleep when possible"
I don't know Windows 8 but this link looks promising as to how to disable sleep: http://techmell.net/how-to/disable-enable-sleep-mode-hibernate-windows-8/
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Then relaunch Migration Assistant on your Imac and your PC, and follow the instructions in http://support.apple.com/kb/HT4796 starting with your IMac, or call AppleCare back.
Understand that if you have further issues, you'll need to help AppleCare help you by:
walking them through the steps you've taken in Migration Assistant
letting them guide you as they isolate the issue to either:
The Imac's software
The IMac's hardware
The PC's software
The PC's hardware
Firewall settings (maybe - especially if 3rd party firewalls are installed)
The wifi connection, if used
The ethernet connection, if used
I think the issue is likely what I guessed, or it's a software issue.
To learn more about your new Mac, I recommend this link: http://www.apple.com/support/imac/intel/
And this book: http://www.amazon.com/books/dp/0789749890
I am a technical support professional who troubleshoots Macs all day long. I do this for a living. The book above is the most accurate, and easy to understand book I've seen with respect to using Mountain Lion and its various applications. It's for a MacBook but the focus is on the software which is why I recommend it.
Don't feel like you have to rush to upgrade to OS X Mavericks. In fact, you should always confirm both all the hardware and software you use is compatible with any new operating system before you upgrade. And ask yourself: "why do I need it now?" Because it's new is not a good answer.
In the future, specifying any troubleshooting others have done will help those on these boards help you. Also, don't let a specific issue lead you to assume you've made an all-encompassing mistake. It's just one issue, and it's resolvable.
And everyone else: giving a dozen recommendations for reading will only leave the petitioner bewildered. Start with three. And try responding with a hypothesis as to what's causing the primary problem! -
Just bought MacBook Pro a few days ago, iPhoto won't open
Whenever I click on the icon, it says that my library needs to be upgraded to work with that version of iPhoto.
Do I have to buy iLife 09 or something for it to work?
I just switched from a PC to a Mac, and I am very confused.Make sure that your boot drive is selected as the Startup Drive in System Preferences. What you describe is very unusual behavior. If your Startup drive is selected in Preferences, try booting to your Recovery partition (holding down Command and R on startup) and using Disk Utility to verify and, if needed, repair your hard drive.
If this doesn't help, you may have to take your MBP to your local Apple Store or an AASP.
Clinton
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