ITunes U statistics

How can I get information about user's geolocalization and time of connection from my iTunesU Public Page? I need to have a much more complete and clear statistic report.
Thank you

Our apologies regarding the Privacy Policy, you can find it here: http://pyxis.pedavoli.com/privacy-policy/
An iTunes U Partner does not need to use our service to read their statistics, Apple provide a spreadsheet every week for this. Our service stores the data long term (beyond the 60 days Apple keeps the logs) in a dedicated and secure database which only that Partner has access to. We allow Partners to use that stored data to graph, visualise, map their downloads on a world map and see long term download trends.
The service if for Colleges and Universities who have technical, time and resource limits when developing their iTunes U sites.
Hope that clears up any of your doubts.

Similar Messages

Digital Sales Statistics for Canada

Hi! I have been searching high and low for current (within the last 2 years) digital sales statistics for itunes. Statistics Canada had very dated information, Factor and Socan didn't have that information and Canada doesn't seem to have an equivalent to billboard magazine. I would like statistics for Canada, the U.S. and North America as a whole. I am also looking to see if there are statistics for the main genres. If anyone has any information about this or has an idea of where to find it I would greatly appreciate your help!!!!
Thanks

If you're referring to the iTunes Store, Apple does not publish specific sales statistics for any country. For general statistics, try:
http://www.ifpi.org/content/section_resources/dmr2009.html
or search the web for something like "digital music download statistics".
Regards.

Itunes music download statistics

Working on a project.
How can I get the itunes music download statistics by year and genre, etc?

iTunes is using your feed at
http://idisk.me.com/keith_bowden/Public/AuralPleasures.xml
The other feed contains the redirect tag and if it's more than about two weeks since you placed it there you can remove this feed as no longer necessary (the extra delay is for the benefit of subscribers, to redirect their own iTunes applications).
iTunes does not provide any sort of statistics. Whether it's possible to get the statistics from your server depends on whether it can offer the required facilities. This Apple Tech note briefly explains a method of doing this, and I'm afraid that as it's outside my experience I can't comment further on it.
Feedburner may be able to provide statistics, though you would need to confirm this with them before proceeding. You would need to submit your feed to them; they would then make their own version of it (adding quite a lot of muck in the process, most of which shouldn't be a problem as iTunes will ignore it). You would then need to go through the redirect process again to redirect iTunes to the Feedburner feed.
You should be aware that in doing this you lose control of your feed, and it's entirely possibly that should you ever want to redirect iTunes away from the Feedburner version you won't be able to.

Reinstall iTunes - will my "how-many-times-played" statistics be saved?

I am about to reboot my computer. I will delete everything and then reinstall windows, iTunes etc. Of cause i will make a copy of all my mp3 tracks, but is it possible for me to save the statistics of how many times my songs have been played? Is the statistics saved in some kind of file in the iTunes folder or something like that so i could copy that too and when i reinstall it then just paste and my statistics will be saved?
I hope you can help me
Regards from
Simon Littauer

hmmmm. okay, there's some info on that in this Buegie post:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=2639135

Song statistics not syncing into itunes.

Good day all.
it has been a while since i had this problem and it's really annoying the **** out of me.. something that i never noticed with ipod nano.
the problem is the usage statistics in my itouch doesn't sync into my laptop's itunes. for example, i rate a song 1 star, it doesn't show up in itunes. only 4 songs have frozen ratings into them. this makes them useless for smart playlists.
also the plays/skips don't seem to get saved to each song. my smart playlists display a different list in itouch compared to itunes(which usually don't have any contents inside).
i have smart playlists for "songs with X stars", "songs played at least once" etc. they're all useless when viewed in itunes.

btw, here are the details of my stuff:
itouch 4th (ios 6.1)
itunes 11
windows xp and windows 7.
ipod nano 5th(doesn't seem to have this problem.)

IPod not updating iTunes statistics

I just noticed that my ipod isn't updating the play count, last played or rating changes in my itunes library. It's not clearing the unplayed flag on my podcasts either. Did I accidentally turn something off?

Is your iPod set for automatic updates, or manual update mode?
Those stats won't update back to iTunes unless you're in automatic update mode.

How can I get iTunes sales and profit statistics?

Hey, I need to do an optimization project for school and I need to find out the sales and profit stats from the iTunes store. I want to compare the profit and number of sales for an iTunes song depending on the price of the song and see how the profit compares to different song prices.
Thanks!

Drag the iTunes library to an external drive, launch iTunes with the Shift key held down, and point it to that instance of the library.
The iTunes application shouldn't be moved.
(87849)

ITunes U PSAT statistics are blank this week

Anyone else receive PSAT stats today with information missing for week of July 31, 2011?
Ours shows 0 downloads for week of 31st and week of 24th.

Same problem here at ICGEB (International Centre for Genetic Engineering and Biotechnology).
Ther is also another post that reports the same problem
https://discussions.apple.com/thread/3253336?tstart=0
Diego

ITunes Stream Stuttering and Crackling Noises (Temporary Work Around Option

Note: If you don’t take the time from your busy schedule to address these suggestions being provided in this and future upcoming series, then by all mean continue with what you were doing before and continue to experience the frustrations and problems. The series is not meant to be a cure-all for the problems you are having. But the information will go a long way toward correcting and improving a lot of issues that you may be having with your system. Think About It !!!!!!!!!!
I listen to the radio a lot using the iTunes player as well as listen to music that I have transferred to the player. When a problem occurs it aggravates me to no end especially if it is occurring when I am try to relax to my music. At times I am also experiencing the stuttering and crackling issues in the 7.0 update that has been recently released. The following information can be useful in temporarily correcting this problem until Apple comes up with a patch to resolve this issue. If you choose to proceed with implementing this information then you assume any liability that may occur during your attempts at using and applying this information. This information has so far suited any needs that I may or am currently having to date personally.
1)Quick Time Preferences – In the Quick Time Preferences\Audio tab check to make sure that the settings are at the default level. Your platform may reflect a different khz Rate. On my platform my default level will be the following:
Rate: 44.1 khz
Size: 16 bit
Channels: Stereo (L R)
When I listen to my music I like a good quality stereo sound so I have my audio sound routed from my laptop to my CD or Video jacks in the back of my stereo. Stereo System: Pioneer SX 251R Receiver. External Speakers: 2 - 8 ohm Yamaha.
Make sure the Safe Mode box is unchecked. Close the Quick Time player. Now, when you begin experiencing the stutter problem there are two immediate steps that you can try to correct the problem:
1)Stop the stream or the music that you are listening too and restart the service each time that the event occurs, (In my case the events that have been occurring has not been consistent when they do occur. Close monitoring in place on all connection ports. Running Snap In’s deployed: IPSec Monitor/MMC Console– Currently monitoring IKE and IPSec Statistics for any changes. To run this snap in properly the Event Monitor must be in the running state and actively logging events in the Administrative\Event Viewer Folder) I will also be configuring Dr Watson to generate a Stack and Dump file log to the desk top in the event of an unexpected occurrence. or,
2)If that does not correct the problem then try the following: Go to the My Computer folder and open it up. When you have done so, Right click the Local Disk and enter the Properties section. When the Local Disk Properties box comes up, enter the Tools tab, in the Error Checking section, place a check mark in the “Automatically Fix System Errors” and click start\yes. Back out of that and close all running programs including firewall in the tray next to your clock and reboot the system.
Once you have rebooted run the Disk Cleanup utility and the Disk Defragmenter utility. While we are using the Disk Defragmenter lets take an extra step to insure that we defragging the hard drive volumes as much as possible. Click on the analyze button a second time. If there are any entries in the box highlight the first entry and run the Defrag utility a second time.
Tip! If you would get in the habit of running defrag process regularly on a daily basis it will help improve the overall baseline performance of your machine.
Last Step: Open your player and try again.
If you are still experiencing the problem and it hasn’t leveled out to your satisfaction then there are two additional steps that I have personally used or am currently using that may help with your issues. The steps will involve installing a small batch file program and a hot fix patch.
User Profile Hive Cleanup Service– (Batch Program) Open your Browser and type in the following address: www.microsft.com once the page has loaded look for the search bar in the upper right hand corner of the page. In the search bar type in the following: “User Profile Hive Cleanup Service”. Once the search result page comes up click on the first result to bring up the proper download page. Before you can use this batch program you will be required to go through a short validation process before you can download the program. The validation process is to ensure that you are running a genuine windows platform.
Overview
The User Profile Hive Cleanup service helps to ensure user sessions are completely terminated when a user logs off. System processes and applications occasionally maintain connections to registry keys in the user profile after a user logs off. In those cases the user session is prevented from completely ending. This can result in problems when using Roaming User Profiles in a server environment or when using locked profiles as implemented through the Shared Computer Toolkit for Windows XP.
On Windows 2000 you can benefit from this service if the application event log shows event id 1000 where the message text indicates that the profile is not unloading and that the error is "Access is denied". On Windows XP and Windows Server 2003 either event ids 1517 and 1524 indicate the same profile unload problem.
To accomplish this the service monitors for logged off users that still have registry hives loaded. When that happens the service determines which application have handles opened to the hives and releases them. It logs the application name and what registry keys were left open. After this the system finishes unloading the profile.
Once you have downloaded and installed the batch file close all running programs and reboot. Now, ‘This is important”, lets determine if the batch file is properly running after installation. Go to Start\Help and Support. Once the Help and Support Center comes up click on the following link: “Use tools to view your computer information and diagnose problems” under the “Pick a task” section. Once the page has been loaded in the left hand pane click on the “Advanced System Information” link. Once that page has been loaded click on the following link: View detailed system information (Msinfo32.exe).
Once the System Information box is loaded look in the left pane and open the Software Environment Tree and click on the following link: Windows Error Reporting. If the batch program is properly running you should see the following entry: “User profile hive cleanup service version 1.6.30.0 started successfully
&#x00a”. The ending symbols may be different on your platform.
Now, we want to go to another location in your system to verify this entry and that this service is properly working again. Pull up your “Control Panel” and enter the “Administrative Tools” folder. Once there enter the “Event Viewer” folder. Then enter the “Application Folder”. If the service is properly working the following entry will be logged: User profile hive cleanup service version 1.6.30.0 started successfully, Event ID 1001. If for some reason this program is not functioning properly a different error code other then the Event Id 1001 will be generated and logged in this folder. Also if one is generated you will want to verify if it’s a genuine error. To do this you need to go back into the help and support center Advanced System Information link and click on the following link: “View the error log”. If anything goes wrong a corresponding general entry that was logged in the Event Viewer will be logged in this link verifying that a problem had occurred. All of the information in the logs will be useful in your trouble shooting efforts. To date I have not had any measurable conflicts to occur while using this batch program to date. Closing Overview: when this program engages it will target itself at the Kernel System only at shutdown and startup. A corresponding entry will be made in the folders that I have described above stating that the program had started or failed.
System Restore Feature and USB Device’s – Event Viewer\System and Application Folders\Event ID SR 1 (Hot Fix Patch) – I have noticed that some folks are loading and unloading iTunes in attempt to correct problems. Also, I see by the forum board that a lot of folks are having a lot of problems with their iPods. Think about this for a moment, iPods will have their own unique set of drivers to operate from. I am going to attempt to explain an experience that occurred with me last year on this issue. When working with USB Devices it is important to keep your eyes on the Event Viewer folders for the following event id being logged: Event ID SR 1. This is especially true if you are using your System Restore Feature. The main folders that you want to keep your eyes on are the “System\Application” folders.
I have not witnessed any specific Software Applications generating this code in general at this point in time. But when it comes to Software and USB Devices I have personally experienced a situation that did cause a SR 1 entry last year. Example: My wife has Sevier medical problems. When we travel I keep a USB Flash Drive on my key chain with her medical information installed in case of an emergence. The Medic Alert E-Health Key was a new device that came out that had bugs that needed resolved just as with iTunes 7.0. The short of the story is that the flash drive was conflicting with the System Restore Feature, which led to additional problems such as conflicts in the Add/Remove Utility. I could not properly unload the Uninstall .Dll files when trying to uninstall the flash drive itself using the Add/Remove Utility. During a conversation with a Microsoft Support tech I was informed that other unloading issues had also been identified in the Add/Remove Utility. I could be wrong but I think there is a patch available that would help with unloading issues while using the Add/Remove Utility. To keep an eye on any possible loading/unloading issues that I may have while using the Add/Remove Utility, I use the following program to determine if there any issue’s that I need to deal with: (30 Day Trial Program-Fully Functional)
http://www.mikasalonen.com/remove/?remove40
Program Name: Remove 4.0. All of the information you need to know about this program will be summarized in the provided link. If anything: USE IT !!!!
NOTE: This SR 1 patch is only a temporary hot fix. They are suggesting that we wait until the next Windows XP service pack release that contains the hot fix.
Article Id : 888402
Last Review : June 01, 2006
Revision : 1.5
Also keep this in mind. The only time that you want to become concerned about the SR 1 issue is when you notice an increase in the number of SR 1 entries in Event viewer logs. If you are logging two (2) or more events then I would begin investigating the problem. Again, In my case the System Restore Feature was identified as the initial cause of conflict when the conflict first occurred when loading the USB Flash Drivers. So, if you suddenly notice this entry in the Event Viewer then you can pretty much bet that you are experiencing a USB issue that is conflicting with the System Restore Feature. But there is a Hot Fix available to temporarily resolve this issue as I have stated. Go back to the Microsoft link that was provided. When the page loads, in the search bar in the upper right hand corner of the page type in the following KB 888402. Be Advised – if you have to resort to this measure you will have to contact the Microsoft Support Team directly by phone to receive this patch.
When you talk to the tech you will need to provide the following information: A brief description if the Event being generated in the Event Viewer as well as a brief description of the problem that you are having. Once the tech has verified the information he/she will e-mail the hot fix to you in a zip folder if I’m not mistaken.
System and Third Party Drivers
Drivers can be another source of conflict that can have a direct impact on how your system operates. I have already given you an example of this in the System Restore/USB Devices section. They can also cause unexpected stability issues. In addition to that malicious Root Kits and Trojans can download drivers on your hard drive without your knowledge further complicating matters. So, before I close this information out let me show you how we can quickly gather and display a listing of all drivers that are currently installed on you hard drive by using a very simple program. (This program will be a 15-day Trial program).
Program Name: My Drivers 3.11
With this program you will be able filter out all preinstalled drivers that came with the system at the time of purchase, thus exposing the remaining Third Party drivers and as well as the Unknowns. If you know what your doing I would take this time now and disable the drive(s) in question if removal procedures are deemed necessary once you have obtained the driver listing. My overall objective with this program is to immediately determine if there is anything out of the norm with the drivers overall.
A download link is unavailable at this time. The web site appears to be under construction at this time.
As a final step on this issue I suggest keeping an eye on the Device Manager for any sudden “Yellow Warning Symbols” appearing within the Device Manager Tree Structure.
Print this information off and us it as a reference point. Any new helpful hints that I can think of will be posted as soon as I can squeeze the time in.
Jblittlejohn
Toshiba Satellite 1135/S155 Laptop
Windows XP Home SP2
Build 2600
DSL Lite – 2Wire

Oh, also want to add that the PC I'm currently using is:
Windows Vista Home Premium Service Pack 2
My other PC was:
Windows 7 Ultimate
My MacBook is:
Max OSX 10.5.something (the last update available for it. .8 maybe? haha)
Not sure if this stuff is important, but I thought I'd add it.

One solution for Apple TV losing connection to its iTunes Library

In 2012 I bought an Apple TV3 to let me use the AirPlay features of my New iPad with my HD TV. All worked fine and still does. Later in 2012 I subscribed to Netflix and enjoyed streaming movies to my HD TV via the Apple TV. Having had such a good experience with it so far I bought another for our bedroom TV and another for a relative, hoping they would have the same great experience with it.
Both of my Apple TV units at my house have worked flawlessly since installing them. We can start watching a Netflix movie downstairs then go upstairs and carry on where the movie left off.
At my relative's house the experience was not so flawless and has resulted in about 2 months of frustration but happily their AppleTV3 is now also working as expected. It has been quite a journey to get to this point and had a surprising solution.
I am the 'go-to' person in my family for these things so I installed the Apple TV for my relative.
My relative has a Windows XP (SP3) PC running the latest iTunes (11.0.2), a BTHomeHub 2 router, connected by WiFi to the Apple TV. The PC was connected by ethernet cable to the router. I installed the Apple TV, set up the hdmi connection to the HD TV, connected it to the WiFi network, upgraded to the latest iTunes on the PC, added the Apple ID for Home Sharing to iTunes and the Apple TV and could connect to the iTunes library on the PC, all good so far. I could play video or music or podcast or view photos from the iTunes library on the PC but after a short time (a few minutes or so), if I tried to play a different video or music track the I would get the familiar spinning icon and the Apple TV would not play the media file. Often the Apple TV would still show the contents of the iTunes library but would not play anything from it. When it was in this state it was still possible to play iTunes Trailers or Purchased content or a Youtube video or display photos from my library. This proved it was still connected to the internet and to some extent my library on the PC because it could display photos.
Initially I thought it was a WiFi problem as that was how the Apple TV was connected to the router. So as I already had a Powerline ethernet link running from the router to the TV for the Humax Freeview box for the BBC iPlayer, I ordered a small network switch to share the Powerline ethernet cable with the Apple TV. However the same drooping connection problems were apparent. I tried changing the QoS settings on the Powerline link, tried to prioritise TCP or UDP or both , but no improvement. I decided to abandon the Powerline link in case it was 'too slow', perhaps that was the issue.
I tried one of the Apple TV units from my house, where they were working fine and I got the same problem, at my relative's house it behaved like their unit, it would connect play a movie (all the way through if we let it) but after a few minutes if trying to play something else it would not play anything further. I tried their Apple TV at my house and it worked there, so the unit was not at fault.
At various times while troubleshooting these problems I have unistalled iTunes, reinstalled it, uninstalled Bonjour, reinstalled it (it comes with iTunes), searched the registry and cleaned it (Warning: do this at your own risk as you risk destabilising Windows), I have tried disabling my firewall on the PC and/or on the router, uninstalled the Antivirus / Firewall software (Norton) on the PC, I have added the Ports required for the Apple TV to my router and firewall software, I have read many, many forum posts about what has worked for other people and I tried them all in various combinations.
I decided having tried the above that the problem must be the Windows PC, so I swapped it for a few days with a laptop, connected wirelessly to the router. I had an iTunes library on the laptop so I shared it with the Apple TV and stopped iTunes running on my relative's PC. For a few days it actually worked, the Apple TV would play one movie/music track and I could select another and play it after a few minutes, a partial solution had been found except the laptop was needed elsewhere and I wanted the Windows PC to be the source for the iTunes library. I briefly considered suggesting they should buy a modern PC or Mac as their Windows PC was around 9 years old, may be that was the problem? This would have cost around £400+ and was out of the question. Fortunately I had a spare PC and I decided to swap it with the Windows PC, it was only a couple of years old and as such it must be 'better' I thought. Swapping one PC with another and transferring e-mails and documents etc. took quite a few hours but it was done. I uninstalled iTunes, reinstalled it and set up the home sharing again. This second Windows PC was running XP (SP3) and Norton 360 Firewall/Anitvirus software. I checked that after installing iTunes the Program rules in Norton were allowing the TCP and UDP communications expected by the Apple TV, I noted these were not specific ports but all TCP and all UDP communications were allowed. All of this met the recommendations that other posts had suggested. I tried it with the Apple TV but no, exactly the same problem, the iTunes library could not be found after a few minutes.
I found that if I restarted the Apple TV it would connect and play a file (movie/music etc) but if I played an iTunes trailer or just waited a minute or so then it would lose the connection. Another symptom would be when I landed on the 'Compters' icon it would tell me to 'enable home sharing on the PC with this Apple ID' , which I had already done.
If I tried playing via the Apple TV while selecting tracks from within iTunes on the PC, then sometimes the AirPlay icon was present or not present, sometimes worked and would then always not work until I restarted at least iTunes and the Apple TV, if not also the router or PC, whatever I tried it would not result in a connection between the Apple TV and the PC that would survive more than a few moniutes at a time.
Having swapped the Windows PC hosting the iTunes library with another I swapped the Apple TV again with one from my house, again same behaviour. So this suggested the problem was the BTHomeHub router as that was the only bit of hardware not exchanged. I compared its settings with the same unit at my house, I tried forwarding ports, I tried chaging the security from the default 'WPA & WPA2' to WPA or WPA2, still no solution. I tried reducing the default WiFi connection protocol from 802b/g/n to 802/b/g. I tried variations of all the other possible settings that could be changed but in the end set them to match the ones at my house. Still no solution. I considered buying an Airport Extreme or similar to link that via an ethernet cable to the router and enable it to be the WiFi access point for the Apple TV. This would have cost around £80 similar to the cost of the Apple TV itself, so was also dismissed as an idea.
I decided to restore the router to factory settings, this was done and I set up the WiFi connection again to the Apple TV, still no solution, same behaviour on the Apple TV. I decided it must be a problem with the WiFi so I tried a direct ethernet cable trailed through the house from the router to the Apple TV to eliminate the WiFi involvement, that would have to be the answer, wouldn't it? No, same problem.
I discovered some useful diagnostics along the way that are somewhat techie but worth persevering with as they could be useful for diagnosing what the problem could be. Find out on your router what the IP Address is for your computer that is hosting your iTunes library and the IP Address for your Apple TV. The IP address is essential for either device to connect with each other or the internet. The Apple TV IP address can be seen via Settings/General/Network, it has the form like '192.168.1.69' and for the PC it was '192.168.1.80', the values don't have a particular significance but the last digits after the 3rd dot will be different for each device.
On the PC (or Mac), open a Command (PC) or Terminal(Mac) prompt and try to 'ping' the Apple TV to see if you get a response
e.g.
c:\ping 192.168.1.69
or
c:\ping apple-tv
You should get a response indicating the number of milliseconds it takes for the 'ping' to be returned to the PC from the Apple TV , this will show that the PC can connect to the Apple TV, if it does not get a response then you should check that the PC and Apple TV are connected to the same network (either wired or wifi). You must be able to get a successful ping for the connection between the PC and the Apple TV to work at all.
Another diagnostic is to check the network status on the PC (or Mac)
e.g.
c:\netstat -an
This will show all the current TCP/UDP connections and also the local and remote IP addresses and ports. Look for the IP address of the Apple TV in the third column, there will be many rows returned so just concentrate on the rows with the IP addressses of the PC and the Apple TV
e.g. look for rows like the following:
TCP 192.169.1.80:3689 192.168.1.69:49123 ESTABLISHED
UDP 192.168.1.80:5353 *.*
UDP *.123 *.*
TCP Port 3689 is used by the Apple TV to communicate with iTunes for playing content. This connection is essential, there may be more than one 'established' connection to the remote Apple TV from the local PC.
UDP Port 5353 is used by the Apple Bonjour service to send multicast communications between iTunes and any iOS devices on the same network, such as the Apple TV, again it is essential.
Port 123 is used by Apple products to obtain the date and time, the UDP row above shows that any local IP Address can communicate with any remote IP address on the router's network and provide it with date and time information.
If your firewall software on the PC is blocking any of these ports then the 'netstat' command is useful to see if you need to unblock any. In my experience, this port unblocking was not necessary as when I installed iTunes, the Norton software automatically set up appropriate rules for the iTunes program, and opened the required TCP and UDP communications as iTunes needed.
Likewise, on the router itself, I have the UPnP setting enabled and this allows software like iTunes and Bonjour to traverse the router's firewall without it being necesssary to explicitly set the ports to be forwarded.
If I started the Apple TV, and ran the 'netstat -an' command over the next few minutes I could see the number of rows for the Apple TV diminish, and this was a symptom of the dropping connection problem.
Ultimately having replaced the Apple TV with another 'working' one , swapped the PC, restored the router to factory defaults, disabled the Windows or Norton firewall, tried ethernet and WiFi connection between the router and Apple TV it struck me that the only component I had not considered was the insignificant ethernet cable linking the PC to the router. This has been present since the router was installed for the original PC around 4 years ago. But surely this was how the original PC and the swapped in PC were getting to the internet quite normally and successfully? Also this was how the Apple TV was accessing the PC via WiFi then via the router through this ethernet cable, there was no way it could be the cable, cables don't allow a connection for a short time and then cause a timeout can they?. Thus, confused, and with all other avenues explored, I removed the cable between the PC and the router and enabled a WiFi connection from the PC to the router. After restarting the PC, Router and Apple TV, just to be sure, I tried the Apple TV again.
I could play some music on the Apple TV from the iTunes library, I could play it for a minute or so and then go to movies and play a movie from the iTunes library. I tried to play an iTunes trailer, some YouTube videos, these worked as usual. I then went back to the library and yes, I could play another music track or another movie. I forced the Apple TV to 'sleep' via Settings/General/Sleep Now and tried again, I woke it up and could play any music or movie from the library. Elated, I went out for meal with the family, nervously hoping throughout the meal that the solution had been found. After a couple of hours we returned, woke up the Apple TV and yes, oh yes!, it would connect with the library and play a succession of music or videos without seeing any dropped connections. Several hours later I could wake up the Apple TV again and select any content from the iTunes library on the PC and play it, finally the unit is behaving as I would expect.
This solution may not apply for all, but it worth following all of the components in the path between the Apple TV, router, computer (either PC or Mac) and the iTunes library and checking that each is able to commmunicate successfully and over a period of time reliably so that the Apple TV can perform as flawlessly as it is capable of.
Don't, as I did expect the solution to involve a complicated series of special settings of ports or communications protocol changes. Do perform a clean install of iTunes and keep it updated, do keep Firewall settings simple and let the settings be default settings, do rely on UPnP (Universal Plug and Play) on the router. Let the router select which channel it wants to use, it will select the channel with least interference...and check out that insignificant ethernet cable if you have one. It might work fine for general communications from the computer to router to the internet but it can be a source of connections dropping on the Apple TV!
My relative is now a happy Apple TV user too.

Useful to watch what is happening to the TCP/UDP connections when the Apple TV is connected to iTunes and when it is actually playing some media from iTunes and when it stops playing.
To see this, use the Network Statistics command 'netstat' from a Command prompt (Windows PC) / Terminal Window (Mac):
e.g. for Windows:
c:\netstat -an 5
This repeats the netstat command every 5 seconds, use Ctrl-C to quit the command. (Use 'netstat -h' for help with this command)
While iTunes is running there will be a number of TCP records displayed for the computer's IP address using port 3689, showing at least 3 ports in use for the Apple TV's IP address.
i.e.
TCP host_ip:3689 apple_tv_ip:49187 ESTABLISHED
TCP host_ip:3689 apple_tv_ip:49196 ESTABLISHED
TCP host_ip:3689 apple_tv_ip:49255 ESTABLISHED
When it is playing content there are more connections established, some of these rows will gradually disappear when the media file stops playing. These addional TCP records show iTunes using different ports from 3689, but only while media files are being played.
When a video file is played, (on this Windows PC at least) the iTunes host is using ports 4463 and 4464, with the Apple TV using port 7000. When playing a music track or podcast, the iTunes host is using port 4472 or 4489 and the Apple TV is using port 5000.
When the media is playing, the fourth column returned by the 'netstat -an 5' command : 'State' shows as 'ESTABLISHED' and shortly after the media file is stopped playing it shows as 'TIME_WAIT' until the record disappears after a minute or so.

I've sent a campaign and I cannot see any statistics recorded against it. Why is this so?

An email campaign may take up to 24 hours to reach all of the recipients int he list. For you to have a better understanding of how email campaign works, there are a few reasons why you are not able to see any statistics for the completed campaigns.
First of all, make sure you have selected a HTML version of the campaign and not Text version. In order for the system to register an opening, the email client needs to download the images from the email or the user needs to click on a link and go to your website. The tracking code is attached to the images. If your newsletter does not have an image in it, the system will insert image into it for the recording purposes. That image download is then recorded by the system. The image download is what causes the reports to reflect that the email campaign message was opened. The problem is that the email clients don't do this by default to prevent spammers form identifying the legitimate email addresses. In Outlook, Gmail, Thunderbird, Mail and most other clients, you often have to specifically click on "Download Images" (or something along those lines) link. So, for all those customers that end up viewing the newsletter without downloading the image, the system will have no way of recording the opening.

You have to connect the iPad to your computer to update.
If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
iOS 5: Updating your device to iOS 5 or Later
http://support.apple.com/kb/HT4972
How to install iOS 6
http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily. Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
 Cheers, Tom

Macbook Pro Retina crashing when running Safari and iTunes since Mavericks

Hello everyone. I am starting a new thread even though there seem to be a lot of various crash reports. I have noticed several entire system crashes (never, ever happened on my mac before until I updated to Mavericks) when using iTunes and Safari at the same time. The entire computer crashes and/or freezes up - no keyboard or mousepad response, and no crash report, only option to manually restart by holding down power button. I include an etrecheck report below fyi, but cannot seem to locate anything myself. I do not use external montiors or any other open apps or extensions. OI have put this under Mavericks because this problem (as well as others I have had to fix) has only begun since updating the OS. Apple tells me that I just have to be patient for the other software to catch up to Mavericks - but this is Apple's software! Any ideas? Many, many thanks, and Merry christmas.
Hardware Information:
          MacBook Pro (Retina, Mid 2012)
          MacBook Pro - model: MacBookPro10,1
          1 2.3 GHz Intel Core i7 CPU: 4 cores
          8 GB RAM
Video Information:
          Intel HD Graphics 4000 - VRAM: 1024 MB
          NVIDIA GeForce GT 650M - VRAM: 1024 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
          OS X 10.9 (13A603) - Uptime: 0 days 0:0:59
Disk Information:
          APPLE SSD SM256E disk0 : (251 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 250.14 GB (142.94 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist
          [loaded] com.oracle.java.Helper-Tool.plist
Launch Agents:
          [loaded] com.divx.dms.agent.plist
          [loaded] com.divx.update.agent.plist
          [loaded] com.oracle.java.Java-Updater.plist
User Launch Agents:
          [loaded] com.divx.agent.postinstall.plist
          [loaded] com.google.keystone.agent.plist
User Login Items:
          iTunesHelper
3rd Party Preference Panes:
          Flash Player
          Flip4Mac WMV
          Java
Internet Plug-ins::
          Google Earth Web Plug-in: Version: 5.2
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8
          AmazonMP3DownloaderPlugin1016264: Version: Unknown
          OfficeLiveBrowserPlugin: Version: 12.3.6
          OVSHelper: Version: 1.1
          FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
          DivXBrowserPlugin: Version: 2.2
          AmazonMP3DownloaderPlugin101749: Version: Unknown
          Flash Player: Version: 11.9.900.170 - SDK 10.6
          iPhotoPhotocast: Version: 7.0
          QuickTime Plugin: Version: 7.7.3
          RealPlayer Plugin: Version: Unknown
          Silverlight: Version: 5.1.10411.0 - SDK 10.6
          Unity Web Player: Version: UnityPlayer version 2.5.5f1
          JavaAppletPlugin: Version: Java 7 Update 45
User Internet Plug-ins::
          AddLive: Version: AddLive 2.1.6.1
Bad Fonts:
          None
Old applications:
          Keynote:          Version: 5.3 - SDK 10.5
                    /Applications/iWork '09/Keynote.app
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4
                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
          Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4
                    /Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
          Pages:          Version: 4.3 - SDK 10.5
                    /Applications/iWork '09/Pages.app
          SLLauncher:          Version: 1.0 - SDK 10.5
                    /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO
          Volumes being backed up:
                    Macintosh HD: Disk size: 232.96 GB Disk used: 99.84 GB
          Destinations:
                    Iomega_HDD [Local] (Last used)
                    Total size: 465.64 GB
                    Total number of backups: 6
                    Oldest backup: 2012-10-15 22:22:44 +0000
                    Last backup: 2013-12-13 12:43:34 +0000
                    Size of backup disk: Adequate
                              Backup size 465.64 GB > (Disk used 99.84 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               6%          mds_stores
               3%          WindowServer
               2%          mds
               2%          EtreCheck
               0%          Safari
Top Processes by Memory:
          147 MB          Dock
          139 MB          com.apple.IconServicesAgent
          131 MB          Safari
          123 MB          mds_stores
          98 MB          WindowServer
Virtual Memory Statistics:
          5.18 GB          Free RAM
          1.64 GB          Active RAM
          305 MB          Inactive RAM
          901 MB          Wired RAM
          300 MB          Page-ins
          0 B          Page-outs

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post any other kind of report — it will be very long and not helpful.

"Home Shared" Apps are asking for original iTunes Account?

my Dad just got his iPad (64GB WiFi) and asked me to set it up for him (register, transfer content, etc)
i've had mine (32GB 3G) for a while, so i have a bunch of apps (free and paid).
i've never used _Home Sharing_ before but i figured that would be a better solution that re-downloading all these apps of mine to his MacBook Air or over WiFi to his iPad so i enabled _Home Sharing_ between his MBA and my MacBook Pro.
i only transferred iPad apps. no other content.
everything went fine. until one of the apps on his iPad had a software update. when he went to the App Store, on the iPad, it prompted him for MY iTUNES ACCOUNT and MY PASSWORD.
*what am i doing wrong here?*
*is this how home sharing is supposed to work?* (that he has to enter my iTunes account info or be stuck with whatever version of the app lives on his device at the time of the initial "Home Share"?)
we live together but are rarely on the same network so really, this was intended to be a one time setup to get him started.
Thanks in advance,
L

This situation of yours doesn't seem to be any different from my experiences over the years while using my iMac, iPhone, and my wife's iPhone.
While using each device, we just sign in to iTunes using my own userName and password each time. It works, marvelously. (I didn't think about that five device limitation when recently adding our new iPad, though.)
Each and every time we sign on to iTunes, it asks for userName and password. This is an essential task for Apple, otherwise they would lose accountability.
Are you upset that your father cannot enter his own iTunes userName and password? Well, if he has his own account, then he had an iTunes library different from yours. If your father did not purchase the app being updated, then would you expect Apple to provide a free update based on his userName and password? (Don't hold your breath.)
It's OK to have two or more iTunes accounts. If you want to let your father update your apps for you, then let him enter your iTunes userName and password when it is requested. (I bet he already knows what those vital statistics are!)
Accounting is a nightmare for most of us, isn't it?

How to change the author and "podcast website," in iTunes store?

Hi,
my itunes store page is http://itunes.apple.com/gb/podcast/the-fallacy-a-day-podcast/id469610386 and my podcast is hosted on a free account at Podomatic.
It seems that the information on that page is drawn from the data on my Podomatic feed, including the "iTunes" page in my Podomatic account. All I ever did on iTunes is to go into the store section of iTunes and submit the rss URL.
I've read the FAQ but can't see how to change these features of my iTunes store page:
1. On my itunes store page the title is: "The Fallacy-a-Day Podcast By The Fallacy-a-Day Podcast" but I would rather it be "The Fallacy-a-Day Podcast by fallacaday.com"
2. Also on that page, under "Links" on the right, if you click Podcast website it takes you to fallacyaday.podomatic.com but I would prefer that iTunes store visitors are directed to my podcast's home page at fallacyaday.com.
As it stands, my homepage is being completely bypassed by some downloaders (although I do mention it in the podcast episodes themselves) and I have no metric on how many people are downloading the podcast. My Google Analytics indicate a constant number of visitors each day while the Podomatic bandwidth usage is increasing. I have no idea of what proportion of downloaders are doing so on Podomatic vs iTunes. Podomatic's own statistics (for the free account) are almost totally useless because they oscillate wildly from one day to the next.
Thanks to anyone who can offer help on these two questions!

Everything in the iTunes Store about your podcast is carried in the feed: the title is in the 'title' tag and the link in the 'link' tag. Although I'm not familiar with Podomatic my understanding is that you don't have access to the feed yourself, but have to set the details within Podomatic.
It should be easy enough to change the title by changing it wherever you originally set it. As to the link, I've seen others complaining that it directs to the podomatic site and can't be changed. Obviously they want to attract attention to their own service. I imagine this can't be changed but it's something you would need to take up with Podomatic.
Even if you had the correct link most visitors probably won't bother with it. If they are interested they will subscribe to your podcast in iTunes and listen to the episodes there - there's no reason to go to the site. iTunes does not provide usage statistics, and visits to your website aren't really relevant.
I'm afraid that the problem with all these online services is that they are what they are - they make it easy to get a podcast up and running but the facilities they provide may not always be exactly want you want and can't be changed.

ITunes thinks songs are missing when they are NOT...

I've written about this in the past and I thought I had fixed it manually. For some reason a large number of my songs (about 1300) in iTunes are not able to be found on the drive when I try to play them. Once I try to play them I get an error message saying "The song "song name" could not be used because the original file could not be found. Would you like to locate it" and then the "!" symbol shows up next to the song. The songs files ARE there though.
In the past I thought I solved this problem because I "re-added" using all the songs in my library (about 4500) "File->Add To Library". If the song was one of these "missing" songs it was re-added to the library. The songs that were not "missing" were not re-added. (and again, the song files iTunes is re-adding are the exact song files it is saying aren't there in the first place) After the "re-add" I essentially had two of all the missing songs. One with the "!" and one without it. The newly added songs did not have any of the stats the original song had. So I used a script I was told about that goes through and syncs the song's statistics. Then after the song stats were synced I removed the "!" song from the library. I had to do this one song at a time. Of course, this took a VERY long time and I don't really want to go through it again... especially now that I know it may not be a permanent fix anyway!
However here is something new I noticed now that I have Leopard: The files that are showing up as missing are also the ones that don't have a "thumbnail" icon of the album cover in the finder. Also, if I go into coverflow view in the finder those files don't have the album as the other files do. However, there should be no differences between the files. For example, one album where each song was ripped at the same time in the same way will have some songs that have the cover icon and some that don't.
As I reported last time, this is not specific to one machine and has noting to do with the drive the songs are on. This also was happening on both 10.5.1. and 10.4.11 and lower.
So, why is this happening and how can it be fixed. I'm not going to re-import the songs because then I loose all my stats, ratings, etc and have to re-do the long method of fixin the stats.. There needs to be some way to permanently fix this problem. Is it with the song files or the library? Is there some sort of validation script that can be run?
Oh, on a side note... pre-leopard the "!" would show all the time. Now, if I close iTunes and re-open the "!" are gone until I try to play the song that should have the "!". This makes things even more challenging because I can't quit iTunes if I want to know which songs are "missing".
Jeff

I have this same issue. I use an external HD connected to an Airport Extreme Base station to store my music. On Tiger 10.4.11 iTunes created a music database just fine and found every mp3. I just installed Leopard last night and left iTunes to create its database overnight. It found every song, but there are plenty with the exclamation just as you described. If I want to play these songs I must hit "Yes" to locate the song manually. I can then play any other song with an exclamation point in that particular album, but if I go to try to play another song with an exclamation point from another album I must repeat the process again.
It's definitely a problem with Leopard as I just got my mac back from the Apple store with a replaced hard drive. I created the iTunes database in Tiger on one day, then the next decided to purchase and install Leopard. So one day passed between each instance of building the database and it worked fine on a clean install of Tiger but not on a clean install of Leopard.

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