ITunes won't give me purchased Music.

I pre-ordered an album. Today I was told I could now download it. I went to Store and Check for purchases, when I did that my music went to download but told me that I could not download it until I upgraded. So I upgraded to itunes 7 and My purchased music is not there.
iTunes will not let me get my music, it continues to tell me that I've already downloaded it and can only download it once. But I HAVEN'T downloaded it. The music is not on my computer. And I've been charged for music that I don't have!
What should I do? Any help would be appreciated. Thanks.

How do you delete album
artwork?
Open iTunes and go to the song you want to delete the artwork off of. right-click and click Get Info. Then go to the Artwork TAB, click the artwork, then click the delete button below. I know this works for 7.0 not sure for anything else, if there is no delete button try clicking the delete button on you key board (for a laptop you sometimes have to hold down the FN key)

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