IVR Unity Call Back??

I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callcenter should automatically do call back for these clients (who select call back) but when agents become free. Is it possible and how?
Thanks

Where does Unity fit into IVR, scripted call backs, and etc?  Is this a CUE deployment?  What type of setup do you have going?

Similar Messages

  • Unity Connection 9.1 - Call back feature

    Hello,
    Is there a feature that would allow a user to callback the caller from the voice message itself.
    For example Calling number 123-123-1234 calls extension 2000 and leaves a voice message.  When user with ext 2000 listens to the message from 123-123-1234, can they press a button that would automatically call 123-123-1234.
    If anyone can point me to some documentation that would allow this, that would be great ! !
    Thanks,
    AK

    Duplicate
    https://supportforums.cisco.com/discussion/12264381/unity-connection-91-call-back-feature

  • Ongoing problems - Would like to request a call back

    Hi all,
    I have quite a tale to tell you, and am reaching out for assistance by somebody that has authority to make decisions   Once my account and case ID have been reviewed I would like a call back at the number on file. Thank you!
    1/11
    I ordered an Open Box NS-50D550N and specifically chose to pay a bit extra for the "Certified - Excellent" version of the product. It was my understanding this means a Geek Squad member has reviewed the TV, ensured everything works, and ensured all accessories are included in the box per this page: http://www.geeksquad.com/certified-openbox.aspx.  Very excited for a big screen TV!
    1/13
    I received the TV and unfortunately no screws were included for the stand, no screws were included for wall hanging (New version of this product includes them), and there was a big puncture hole that went through both boxes, through the packing foam, and hit the screen. I called the 888 number and was told by a representative that "Unfortunately open box items are sold as open box due to the fact that they may be missing parts and accessories". When I pointed out that the item I purchased was "Certified - Excellent" and that I purposely chose this version because I wanted to avoid these problems, I was told the only thing I could do was return the TV for a refund.
    That would have been fine if I didn't want this TV, but I did and unfortunately there were no other open box versions of this TV available. I was basically being told "tough luck there's nothing we can do but give you your money back". When I pointed out that I wanted a TV, not my money back, and that surely there's something they can do I felt like I was continuing to hit a brick wall. "No there's nothing we can do".
    I then noticed that this TV was on sale "new" for $399. I pointed this out and said could I get a credit for the difference since I did not receive a "certified excellent" version of this TV (it did include the "certified" tape all over the box though!). I was told to hold on, then when they came back they said they issued me a $30 gift card. 
    "Great!" I thought. But, unfortunately this card has to come in the mail, I could not get the number over the phone or be issued an e-gift card, so I could not use it to immediately discount the cost of a new TV. Sort of worthless as I would miss the sale! When I pointed this out I was again told there was nothing they could do.
    I was getting ticked off at this point because I felt like I am really trying to give Best Buy my money and they just don't want to work with me at all! I asked to speak to a supervisor. "Emily the supervisor" came on the line. I explained my situation and she seemed to understand! I felt like I was getting somewhere finally! She said she would issue an immediate $32 credit to my credit card in order to offset the cost of the Open Box I purchased ($367) with a new version of this TV ($399). I could then return the Open Box for a full refund and enjoy my new TV at the cost of the "Geek Squad Certified Open Box" I was supposed to have gotten.
    Awesome! I was overjoyed with the news and thanked her for the support. I told her I wanted UPS to pick it up as we live a bit far from a store and it would just be more convenient. She told me that would be no problem, that she issued a refund and to wait 24 hours for my paperwork to come in my email.
    1 hour and 15 minutes on the phone with 1-888-BEST-BUY
    1/14
    UPS shows up with the label. Unfortunately I had not received any RMA information in my email though. I called the 888 number again and I was told to not give the TV to UPS until I receive my RMA information in my email. Day after that (1/15) - UPS shows up, no RMA info in my email. Called again and told to not give it to them. 
    In the mean time I had ordered my new TV for local pickup the night I spoke with emily (1/13) and had my wife swing by and get the box. I get home and unfortunately she didn't notice the huge puncture mark on the front of the box. I packed the TV back up and took it back to the store to swap it out with one that wasn't skewered by a fork lift. Got that guy back home and decided I would set him up tomorrow.
    22 minutes on the phone with 1-888-BEST-BUY
    1/15
    I give the 888 number a call again and tell them I still have not received any RMA information but that UPS continues to try to pick the TV up and bring their own tag. The representative tells me I might have better luck just taking the TV back to the store to return it there.
    So, I decide to do that. First though, let's check out my new TV! I get it out of the box, plug it in, and the screen is completely shatered. Frustration!!! I pack my 2nd new TV up and the Open Box up and take it to the store that night. I wait in line, talk to the rep at customer service and tell her I need to return this open box and swap out this new TV for a third new TV. 
    The TV manager wants to see the screens for both before processing the return and exchange. I tell him that's fine no big deal. They pull the open box TV out and plug it in, and much to my surprise that screen is shattered too, exactly where the hole was in the box! So not only was my "Certified - Excellent" TV missing parts, but was also broken. Ugh!  He plugs my 2nd new TV in and also verifies that screen was shattered.
    The customer service rep starts with the return for the Open Box. Types in the order information, and the system wants to give me a refund for $367, the cost of my open box, minus the $32 I was already credited. I explain to her that "Emily the supervisor" credited me an extra $32 to make up for the price difference between the open box and the new TV. She goes and gets the manager, and he explains to me that the system will not allow him to give me the full refund and I need to contact the 888 number to get it straightened out. More frustration!!!
    I call up the 888 number, talk to several people, and finally land with a supervisor in the Home Theatre department. She explains to me that what Emily told me is wrong, she had no authority to do that, it was impossible for me to get an extra $32 on my credit card, and a refund for the price of the open box minus the $32 was the best they could do in her department. She then tells me I need to discuss this further with the "back office" department and sends me back there.
    I speak with that representative, and she tells me I need to send it back to bestbuy.com through UPS. I explain to her the problems I have been having with receiving the RMA information in my email. She tells me (paraphrased) "Oh no! When you have UPS pick up you won't get an extra emails from us They bring the tag and thats all you need!"   ........  
    3 days of phone calls, several different reps, and she's the first one to tell me I won't be getting an extra email. Extreme frustration!!!!
    I then explain to her the issues with the extra $32 credit. She looks and tells me as best as she can tell if I return the TV to them I will get my full refund for $367 + tax and be allowed to keep my extra $32 credit. I tell her great, lets get this return going and she tells me UPS will be out to my house tomorrow (1/16).
    I then get my third new TV and the open box back on the dolly and back in my car.
    1 hour and 20 minutes on the phone with 1-888-BEST-BUY.   2 and a half hours in the store.
    1/16
    I've plugged my new TV in today and everything looks great finally! My concern is, at this point, I have no idea what I am getting back on my card when you guys finally receive my open box TV. I can tell you I want what was promised to me though, a full refund plus I be allowed to keep the $32 already credited back.
    If this is not standard procedure, I feel like the ~3 hours I have spent talking to customer service reps, plus the 2.5 hours I spent in the store last night, and the 4 TV's I have hauled around the house and the car allows me to expect the $32.
    It's more the principle of the matter at this point. 
    Thanks for reading!

    Hi russ01,
    I have now gotten this order refunded and you should see your funds in the near future. I am also sending you a private message with additional details. To check your messages log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
    Thanks,
    Allan|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • HT5035 I had a balance of $5.30 on my account. It disappeared when I added a $25 gift card. I have tried to get this issue resolved thru email. I need a call back. Where do I look to get a call back number for this issue

    I have already contacted apple thru email, twice. I don't see that they have an option for a call back for a missing iTunes balance, I did however see where I could get a call back(and did) for not being able to sign in on another device to make a purchase. This problem was resolved quickly for this device. I told this rep about the unresolved problem of the missing iTunes balance and he said he could transfer me but the wait times are very long. In my 2 email correspondences on this missing balance issue both times I was told to check my balance history- which does not resolve the issue that I am having to go thru a huge hassle to get my missing balance back prior to my card purchase. I had a balance of $5.86 show on my ipad2 and on my Mac book pro prior to applying the $25 gift card. Then the balance showed only $25 after apply my gift card, now here's what's weird: aprox. A week and a half later I sign in on my iPod touch and shows a balance of $5.30!, but when it has me resign into iTunes that balance disappeared, and the $25 gift card balance shows up. I made NO PURCHASES to use the $5.86/ or $5.30- so I want my money to equal $30.30/ or $30.86 as it should, and I want to not go thru so much to take care of it. To just hope Apple would have a call back option for this type of issue. I won't be buying iTunes gift cards or purchasing thru iTunes if my balance disappears when I do so.

    When you tried to contact Support with the card's images how were you trying to do it, on your phone or a browser on your computer ? And have you tried a different browser to see if you get the same error message ?
    As well as images of the card they might also want an image of its receipt.
    And to contact Support you were using : http://www.apple.com/support/itunes/contact/ , and clicked on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes ?

  • Adobe is giving me the runaround when all i want to do is download the programs i bought several years ago. Anyone else experience this? Contacted support, was told i would get a call back.  Account blocked so I had to create a new one to download trial v

    Adobe is giving me the runaround when all i want to do is download the programs i bought several years ago. Anyone else experience this? Contacted support, was told i would get a call back.  Account blocked so I had to create a new one to download trial versions to compete my work.  So frustrated.

    You will need to have the serial number to activate the products. Please have then handy & also check the compatibility of the operating systems.
    Regards
    Rajshree

  • How to use call back and user session id based conversation with web service in weblogic 6.1 sp2 ?????????

    Hi, every one:
    Here's my question of my day - >>>
    I am using weblogic 6.1 SP2 right now - running on Unix and Win 2K, and
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    deal ( sending a JMS message to a Queue, a MD will pick up and do the work,
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    1. Since the client application is only allowed to see its own confirmed
    deals, how I can make the confirmed deal encrypted based on a server
    generated key or the session id that client application provides
    2. Now, I have 3 webservices: update, deal and confirm, each of them has a
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    3. How can I use web service call back in wls 6.1 sp2 ?????? - in the 7.0
    beta, you can do this easily in the workshop, in the second question above,
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    id ??
    thanks a lot for the input, have a nice day.
    regards,
    mark.

    Any comments ?
    mark
    "markhu" <[email protected]> wrote in message
    news:[email protected]..
    Hi, every one:
    Here's my question of my day - >>>
    I am using weblogic 6.1 SP2 right now - running on Unix and Win 2K,and
    I got a web service up and running called Price Update web service through
    which user can pick up a price and push a deal to another web service
    called: deal service, the deal service will take the user deal and bookthe
    deal ( sending a JMS message to a Queue, a MD will pick up and do thework,
    then send the confirmation to another JMS Queue ), then the confirmation
    will be picked up and sent to another web service , called: User Deal
    Confirmation Service, here's the question:
    1. Since the client application is only allowed to see its own confirmed
    deals, how I can make the confirmed deal encrypted based on a server
    generated key or the session id that client application provides
    2. Now, I have 3 webservices: update, deal and confirm, each of them has a
    client.jar file available - from the client application point of view, doI
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    3. How can I use web service call back in wls 6.1 sp2 ?????? - in the 7.0
    beta, you can do this easily in the workshop, in the second questionabove,
    I think I need some how relate the confirmation to the client conversation
    id ??
    thanks a lot for the input, have a nice day.
    regards,
    mark.

  • How to unrigister the call back function,in vb6 with DAQmx 8.5

    I use daqmx api which named DAQmxRegisterEveryNSamplesEvent to register my call back function,When I invoke the function  DAQmxErrChk (DAQmxStopTask(taskHandleAnalog)) to stop my Task.then i call the procedure AD_OPEN  again,it raise an error ,tell me that i need to unregister the event,the data has transfer into the buffer.how can i unregister the event,please look at the following code.
    Spoiler (Highlight to read)
    Private Sub create()
       Dim channel As String
        Dim minVoltage, maxVoltage As Double
        Dim samplesPerChannelPerRead As Double
        Dim sampleMode As Long
        Dim boolVal As Boolean
        On Error GoTo AdErrorHandler:
        ' Get values from UI controls
        channel = "Dev2/ai1:2"
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        'Configure Event Callbacks
        DAQmxErrChk (DAQmxRegisterEveryNSamplesEvent(taskHandleAnalog, 1, 4, 0, AddressOf EveryNSamplesEventHandler1, Nothing))
     ReDim dataBuffer(numChannels * samplesPerChannelPerRead - 1)
        ' Start the DAQmx Task
    '    DAQmxErrChk (DAQmxCfgDigEdgeStartTrig(taskHandleAnalog, "/Dev1/PFI2", DAQmx_Val_Edge1_Falling))
        DAQmxErrChk (DAQmxStartTask(taskHandleAnalog))
        ' Update UI
        Exit Sub
    AdErrorHandler:
        MsgBox Err.Description
    End Sub

    This may be a bit late, so hopefully you found this on your own. But in order to unregister the event pass a null value for the callback function parameter in the DAQmxRegisterEveryNSamplesEvent function (Nothing in VB).
    National Instruments
    Product Support Engineer

  • RMI call back - How to refer to the client project from the server project?

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    Regards.. js

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         java.rmi.UnmarshalException: error unmarshalling arguments; nested exception is:
         java.lang.ClassNotFoundException: sms.rmi.graphics.StockMSClient_Stub (no security manager: RMI class loader disabled)================
    I don't know why this is happening..Please help.
    thanks & regards, js
    Message was edited by:
    jsitaraman

  • PL/SQL Call Back function is never called

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      message_properties   dbms_aq.message_properties_t;
      message_handle       RAW(16);
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    Tiago

    1) Very few PL/SQL programmers would consider it good form to have procedures with excessive numbers of parameters. In any language, though, it's possible to write poor code.
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    4-6) You can certainly pass classes from Java to PL/SQL and back. You can also write Java stored procedures, rather than writing PL/SQL stored procedures). Oracle has been one of the leading proponents of Java.
    Justin
    Distributed Database Consulting, Inc.
    http://www.ddbcinc.com/askDDBC

  • How to implement a call back service?

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    2. the function module should send a call back to the method intimating that it is done with the job.
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    Hello. Have you taken a look at  CALL FUNCTION ... STARTING NEW TASK ...
    See example below. Regards, Peter
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         WRITE MSG.
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    ENDIF.
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             SYSTEM_FAILURE        = 2 MESSAGE MSG.
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      SEMAPHORE = 'X'. "Reset semaphore
    ENDFORM.

  • Exception thrown while calling back a DSC componentcom/adobe/edc/policy/APSDocumentServicesManagerHo

    Hi,
    on starting LC 8.2 Server I get this error,
    2009-04-02 09:40:00,031 ERROR [STDERR] 02.04.2009 09:40:00 com.adobe.idp.scheduler.callback.ServiceCallbackHandler execute
    SCHWERWIEGEND: Exception thrown while calling back a DSC componentcom/adobe/edc/policy/APSDocumentServicesManagerHome
    any ideas what went wrong?
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