IW31 Problems with IW21 Required Fields

Question

Here is the scenario of my issue;
IW21 has the priority field set as a required field.
So when users create a work order in IW31 - who wish to create both a work order and Notification simultaneously - get the error, "Field priority require".  They'll have to go into the notification and select the priority then.
My question is - is there a way to have the WO priorty synch with the notification priority?  to copy automatically?

Answer 1

Hi,
There is not any option to synchronise priority from order to notification. It is possible that the order and notification may not have the same set of priority values.
If the priority value on notification is not always required then the customizing can be adjusted to switch off mandatory setting. Customizing could also be adjusted so that notification type was used as a influencing field. That means only specified notification types would have a mandatory requirement on priority field. That would be ideal if your manually created (IW21) notifications had different notification type from the automatically (IW31) generated ones.
Another option is to switch off the mandatory check completely. If then necessary a user exit could be used to check if priority is filled when notification created from IW21.
-Paul