J'ai reçue un email d'Adobe m'indiquand que je ne suis plus aheré a mon abonement. Je suis trés confus.
Cher groupe Adobe,
j'ai reçue un email d'Adobe m’indiquant que je ne suis plus adhéré a mon abonnement. Je suis très confus.
Je vous joint mon contrat... que ce que je dois faire?@
Nous avons bien reçu le règlement de votre abonnement mensuel à Adhésion à Creative Cloud (un an) ; votre adhésion sera renouvelée le 24-mai-2014 (PT).* Voici les détails du règlement.
Facturé à :
Description :
oscar lara
4 all des Artistes
Torcy, 77 77200
FR
Seine-et-Marne
Adhésion à Creative Cloud (un an)
TVA / taxes : 6,90 EUR
orders, returns http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Similar Messages
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Je paye pour un service qui n'est pas disponible!
Toujours que je essaye d'utiliser le Adobe After Effects, le site me demande un mot de passe ou un serial. J'ai jamais reçu ce numéro, et maintenant j'ai besoin d'utiliser le programme je ne peux pas.
Qu'est-ce que je dois faire?
Merci
SantejaniSign in, activation, or connection errors | CS5.5 and later
Mylenium -
Unable to send emails through adobe offline project.
Hi Experts!!!
I am trying to send an email through Adobe Offline Form. I am quoting the code. Plz check what's the problem with the code.
// This file has been generated partially by the Web Dynpro Code Generator.
// MODIFY CODE ONLY IN SECTIONS ENCLOSED BY @@begin AND @@end.
// ALL OTHER CHANGES WILL BE LOST IF THE FILE IS REGENERATED.
package com.lifecyclelettersapplication;
// IMPORTANT NOTE:
// ALL IMPORT STATEMENTS MUST BE PLACED IN THE FOLLOWING SECTION ENCLOSED
// BY @@begin imports AND @@end. FURTHERMORE, THIS SECTION MUST ALWAYS CONTAIN
// AT LEAST ONE IMPORT STATEMENT (E.G. THAT FOR IPrivateFormView).
// OTHERWISE, USING THE ECLIPSE FUNCTION "Organize Imports" FOLLOWED BY
// A WEB DYNPRO CODE GENERATION (E.G. PROJECT BUILD) WILL RESULT IN THE LOSS
// OF IMPORT STATEMENTS.
//@@begin imports
import java.util.Properties;
import javax.mail.Address;
import javax.mail.BodyPart;
import javax.mail.Message;
import javax.mail.MessagingException;
import javax.mail.SendFailedException;
import javax.mail.Session;
import javax.mail.Transport;
import javax.mail.internet.AddressException;
import javax.mail.internet.InternetAddress;
import javax.mail.internet.MimeBodyPart;
import javax.mail.internet.MimeMessage;
import javax.mail.internet.MimeMultipart;
import com.lifecyclelettersapplication.wdp.IPrivateFormView;
//@@end
//@@begin documentation
//@@end
public class FormView
Logging location.
private static final com.sap.tc.logging.Location logger =
com.sap.tc.logging.Location.getLocation(FormView.class);
static
//@@begin id
String id = "$Id$";
//@@end
com.sap.tc.logging.Location.getLocation("ID.com.sap.tc.webdynpro").infoT(id);
Private access to the generated Web Dynpro counterpart
for this controller class. </p>
Use <code>wdThis</code> to gain typed access to the context,
to trigger navigation via outbound plugs, to get and enable/disable
actions, fire declared events, and access used controllers and/or
component usages.
@see com.lifecyclelettersapplication.wdp.IPrivateFormView for more details
private final IPrivateFormView wdThis;
Root node of this controller's context. </p>
Provides typed access not only to the elements of the root node
but also to all nodes in the context (methods node<i>XYZ</i>())
and their currently selected element (methods current<i>XYZ</i>Element()).
It also facilitates the creation of new elements for all nodes
(methods create<i>XYZ</i>Element()). </p>
@see com.lifecyclelettersapplication.wdp.IPrivateFormView.IContextNode for more details.
private final IPrivateFormView.IContextNode wdContext;
A shortcut for <code>wdThis.wdGetAPI()</code>. </p>
Represents the generic API of the generic Web Dynpro counterpart
for this controller. </p>
private final com.sap.tc.webdynpro.progmodel.api.IWDViewController wdControllerAPI;
A shortcut for <code>wdThis.wdGetAPI().getComponent()</code>. </p>
Represents the generic API of the Web Dynpro component this controller
belongs to. Can be used to access the message manager, the window manager,
to add/remove event handlers and so on. </p>
private final com.sap.tc.webdynpro.progmodel.api.IWDComponent wdComponentAPI;
public FormView(IPrivateFormView wdThis)
this.wdThis = wdThis;
this.wdContext = wdThis.wdGetContext();
this.wdControllerAPI = wdThis.wdGetAPI();
this.wdComponentAPI = wdThis.wdGetAPI().getComponent();
//@@begin javadoc:wdDoInit()
/** Hook method called to initialize controller. */
//@@end
public void wdDoInit()
//@@begin wdDoInit()
/* The following lines initialize the context elements;
Enter your e-mail id in the set From-method
//wdContext.currentContextElement().setTeststatus(" do in it");
try{
wdContext.currentEmailElement().setFrom("[email protected]");
wdContext.currentEmailElement().setTo("[email protected]");
wdContext.currentEmailElement().setCc("[email protected]");
wdContext.currentEmailElement().setBcc("[email protected]");
// wdContext.currentEmailElement().setCc(" ");
// wdContext.currentEmailElement().setBcc(" ");
wdContext.currentEmailElement().setSubject("Test Mail By Umang");
wdContext.currentEmailElement().setBody("You will find the address proof letter in the attachment of this e mail. Please sign this form and send it.");
catch(Exception e)
wdContext.currentContextElement().setTeststatus("do in it"+e.getMessage());
//@@end
//@@begin javadoc:wdDoExit()
/** Hook method called to clean up controller. */
//@@end
public void wdDoExit()
//@@begin wdDoExit()
//@@end
//@@begin javadoc:wdDoModifyView
Hook method called to modify a view just before rendering.
This method conceptually belongs to the view itself, not to the
controller (cf. MVC pattern).
It is made static to discourage a way of programming that
routinely stores references to UI elements in instance fields
for access by the view controller's event handlers, and so on.
The Web Dynpro programming model recommends that UI elements can
only be accessed by code executed within the call to this hook method.
@param wdThis Generated private interface of the view's controller, as
provided by Web Dynpro. Provides access to the view controller's
outgoing controller usages, etc.
@param wdContext Generated interface of the view's context, as provided
by Web Dynpro. Provides access to the view's data.
@param view The view's generic API, as provided by Web Dynpro.
Provides access to UI elements.
@param firstTime Indicates whether the hook is called for the first time
during the lifetime of the view.
//@@end
public static void wdDoModifyView(IPrivateFormView wdThis, IPrivateFormView.IContextNode wdContext, com.sap.tc.webdynpro.progmodel.api.IWDView view, boolean firstTime)
//@@begin wdDoModifyView
//@@end
//@@begin javadoc:onPlugFromFirstview(ServerEvent)
/** Declared validating event handler. */
//@@end
public void onPlugFromFirstview(com.sap.tc.webdynpro.progmodel.api.IWDCustomEvent wdEvent )
//@@begin onPlugFromFirstview(ServerEvent)
wdContext.currentContextElement().setTeststatus("from first view");
//wdDoInit();
//@@end
//@@begin javadoc:onActionBack(ServerEvent)
/** Declared validating event handler. */
//@@end
public void onActionBack(com.sap.tc.webdynpro.progmodel.api.IWDCustomEvent wdEvent )
//@@begin onActionBack(ServerEvent)
wdThis.wdFirePlugToFirstView();
//@@end
//@@begin javadoc:onActionSend(ServerEvent)
/** Declared validating event handler. */
//@@end
public void onActionSend(com.sap.tc.webdynpro.progmodel.api.IWDCustomEvent wdEvent )
//@@begin onActionSend(ServerEvent)
Properties props = new Properties();
String host = "rmail070.zmail.ril.com";
props.put("rmail070.zmail.ril.com", host);
Session session = Session.getInstance(props, null);
MimeMessage message = new MimeMessage(session);
Address toAddress = new InternetAddress();
Address fromAddress = new InternetAddress();
Address ccAddress = new InternetAddress();
Address bccAddress = new InternetAddress();
wdContext.currentContextElement().setTeststatus("1");
try
MimeMultipart multipart = new MimeMultipart();
wdContext.currentContextElement().setTeststatus("2");
BodyPart messageBodyPart = new MimeBodyPart();
if (! wdContext.currentEmailElement().getFrom().equals(""))
fromAddress = new InternetAddress(wdContext.currentEmailElement().getFrom());
message.setFrom(fromAddress);
wdContext.currentContextElement().setTeststatus("3");
if (! wdContext.currentEmailElement().getTo().equals(""))
toAddress = new InternetAddress(wdContext.currentEmailElement().getTo());
message.setRecipient(Message.RecipientType.TO, toAddress);
wdContext.currentContextElement().setTeststatus("4");
if (! wdContext.currentEmailElement().getCc().equals(""))
ccAddress = new InternetAddress(wdContext.currentEmailElement().getCc());
message.setRecipient(Message.RecipientType.CC, ccAddress);
wdContext.currentContextElement().setTeststatus("5");
if (! wdContext.currentEmailElement().getBcc().equals(""))
bccAddress = new InternetAddress(wdContext.currentEmailElement().getBcc());
message.setRecipient(Message.RecipientType.BCC, bccAddress);
wdContext.currentContextElement().setTeststatus("6");
if (! wdContext.currentEmailElement().getSubject().equals(""))
message.setSubject(wdContext.currentEmailElement().getSubject());
wdContext.currentContextElement().setTeststatus("7");
if (! wdContext.currentEmailElement().getBody().equals(""))
messageBodyPart.setText(wdContext.currentEmailElement().getBody());
wdContext.currentContextElement().setTeststatus("8");
multipart.addBodyPart(messageBodyPart);
wdContext.currentContextElement().setTeststatus("10");
//// A new part will be added this will be the attachment
messageBodyPart = new MimeBodyPart();
// String filename = "temp
webdynpro
web
local
LifeCycleLetters
Components
com.lifecyclelettersapplication.LifeCycleLettersApplication
LifeCycle.pdf";
// DataSource source = new FileDataSource(filename);
// messageBodyPart.setDataHandler(new DataHandler(source));
// messageBodyPart.setFileName(source.getName());
// messageBodyPart.setHeader("Content-Type","application/pdf");
// multipart.addBodyPart(messageBodyPart);
message.setContent(multipart);
Transport.send(message);
wdContext.currentContextElement().setTeststatus("11");
catch (AddressException e)
wdComponentAPI.getMessageManager().reportWarning(e.getLocalizedMessage());
e.printStackTrace();
catch (SendFailedException e)
wdComponentAPI.getMessageManager().reportWarning(e.getLocalizedMessage());
e.printStackTrace();
catch (MessagingException e)
wdComponentAPI.getMessageManager().reportWarning(e.getLocalizedMessage());
e.printStackTrace();
catch(Exception e)
wdContext.currentContextElement().setTeststatus("action send"+e.getMessage());
//@@end
The following code section can be used for any Java code that is
not to be visible to other controllers/views or that contains constructs
currently not supported directly by Web Dynpro (such as inner classes or
member variables etc.). </p>
Note: The content of this section is in no way managed/controlled
by the Web Dynpro Designtime or the Web Dynpro Runtime.
//@@begin others
//@@endHi,
I think u need to set up the SMTP So that u can send the email.
Regards
Mustafa. -
How do i move a file in my email to adobe reader?
How do i move a file in my email to adobe reader?
This is explained in the Help file which is inside Adobe Reader. Read it, and ask further questions if you need to.
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I receive a personal link in an email from Adobe telling me that my account has been charged, but I am not allowed to view my invoices ???
Go to adobe.com. If you're not already logged in with your adobe id, log in. Under your name you should see a small button that says "manage account." Click it. Next select "Plans & Products." Under the Plans section, click "Manage Plan." On the new page, on the right is a "Billing History" section (it may take a second or to two to load to invoice info). Click the small print icon all the way to the right. You'll get a PDF form that you can download or print. Good luck.
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Hello. I have adobe forms and received the alert that it will be ending in July. Then I received an email about Adobe Acrobat XI Pro which can create forms. I signed up for the free trial and when I began to make a new form it brings me back to Adobe Forms. My question is, when Adobe Forms ends on July 28th will Adobe Acrobat XI Pro be able to create forms or will it now? and if not, then why is adobe advertising for it still?
What you're calling "Adobe Forms" is really Adobe FormsCentral. The FormsCentral service is indeed going away soon, but you can always create PDF forms (AcroForms) with Acrobat. Acrobat also comes with a desktop version of the FormsCentral desiger, which can be used to create simple PDF forms that can be used apart from the FormsCentral service. So you'll no longer be able to create and host web forms with the FormsCentral service or use PDF forms with the FormsCentral service. You will be able to create standalone PDF forms with Acrobat and simple PDF forms with the FormsCentral desktop app.
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Outlook 2013 crashed when user sending email from Adobe Writer xi pro ver 11.0.07
I ask Adobe, but they are signaling to Outlook problem
PC-HP, Windows 8.1 Pro X64 connected to Windows 2008 R2 DC
Adobe Acrobat Pro ver 11,x
When user trying to send email from Adobe direct, Outlook 2013 Pro is crashing
The only way to send email is to save adobe ( PDF) file and attached to the email
All patches are installedLog Name: Application
Source: Application Error
Date: 7/15/2014 8:05:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Faulting application name: Acrobat.exe, version: 11.0.7.79, time stamp: 0x536b812b
Faulting module name: SendMail.api, version: 11.0.7.79, time stamp: 0x536b7fd0
Exception code: 0xc0000005
Fault offset: 0x0003390b
Faulting process id: 0x139c
Faulting application start time: 0x01cfa024deec4218
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:38.000000000Z" />
<EventRecordID>66128</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>139c</Data>
<Data>01cfa024deec4218</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Windows Error Reporting
Date: 7/15/2014 8:05:55 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Fault bucket 73304412188, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 11.0.7.79
P3: 536b812b
P4: SendMail.api
P5: 11.0.7.79
P6: 536b7fd0
P7: c0000005
P8: 0003390b
P9:
P10:
Attached files:
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp
These files may be available here:
C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074
Analysis symbol:
Rechecking for solution: 0
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Report Status: 4104
Hashed bucket: f6a7a946597169e4aea5077b3b7f0848
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:55.000000000Z" />
<EventRecordID>66131</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>73304412188</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp</Data>
<Data>C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074</Data>
<Data>
</Data>
<Data>0</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>4104</Data>
<Data>f6a7a946597169e4aea5077b3b7f0848</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Outlook
Date: 7/15/2014 8:06:05 AM
Event ID: 50
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
The following providers do not implement fast shutdown APIs, but are being shut down using fast shutdown:
MDConnector.dll (MAPI Store Provider)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="16384">50</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:06:05.000000000Z" />
<EventRecordID>66132</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>MDConnector.dll (MAPI Store Provider)
</Data>
</EventData>
</Event> -
Elements 11 - Can't share photo via email using Adobe service
Cant share photo email using adobe service. Looks like it works but it doesnt ever send the email.
Hi,
Well done for spotting the "New Message" window hiding in the taskbar.
The start position/size of the window can sometimes get corrupted accidentally.
To make it show each time you could try this.
1) Right click on the second window in the taskbar and select Move
2) Now use the Up/Down arrows on the keyboard to try and make the window appear
3) Now try using the mouse to resize the window.
If that doesn't work then we may have to reset your preferences.
In theory, there isn't really a maximum number of photos you can send by e-mail but Service Provides sometimes impose a maximum size for an e-mail of around 10Mb - it can be as low as 2Mb.
If you want to send large files (like RAW files) or a large number of photos, then it may be better to look at something like Dropbox. If you just want friends to look at them then you could use something like Fickr.
If you need further help, please give us the version of elements that you are using.
Brian -
Still no email from Adobe about claiming free touch apps
Please see this thread:
http://forums.adobe.com/thread/1002613?start=0&tstart=0
As I'm not getting any answers there I thought I'd start one specifically for this.
It states that when you purchase the touch apps you will receive an email from Adobe within 60 days which will tell you how to claim your free month of CC (to pay for the apps) -- UK only. I understand that I'm only 30 days into the 60 BUT it does seem incredibly odd that it would take this long to send an email out.
Can I get a definitive answer from an Adobe employee please? Are these emails on their way? I feel a bit scammed at the moment.Hi Steve,
I can personally ensure you get it if after waiting the 60 days you still haven't recieved it yet.
You would also want to ensure:
- You have the annual (yearly) Creative Cloud plan
- You log into the Creative Cloud website from within 3 of the Adobe Touch Apps from the tablet using your Adobe ID associated with your membership
If all this looks correct and you don't recieve an email after the 60 days, send me a private message and I'll ensure you get it.
-Dave -
Has anyone had an email saying Adobe can't bill using current payment information.
Has anyone had an email from Adobe saying they cannot bill using current payment information on the account? I haven't made any changes and they have been happily taking the monthly subscription for many months. There are no issues with my payment information and the bank cannot find an attempted transaction from Adobe. I'm out of the country at the moment and cannot call their 800 numbers. Is there a number (not the 800 type) that can be used by international callers?
Hi hansawathie
Payment was attempted on March 21st & 22nd but it wasn't authorized. Could you possibly check this with your bank in case they're blocking the payment for any reason.
We'll automatically attempt to take payment in 7 days or you can contact our Chat team: Manage your membership and payments | Creative Cloud
Thanks
Bev -
My OS is Windows 7 MS 2013,. If I am in Outlook and want to send an email with an Adobe atatchemnt it works fine.
However if I am working in Adobe and want to send an email from Adobe it does not work. I get a message sayiing I should make Microsoft by email default - which it is already and also asks if my email supports MAPI.Hi Gail, were you prompted to update your CC desktop app ?
If not then try quitting it and then re-launch it, it will ask you to update.
After update, it should have that functionality. -
Says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).
says invalid serial number-i got it via email from adobe. (CS6 design standard student edition).
I think that you'll need to get in touch with support to sort this out.
But you could check your order to see if you ordered and upgrade or a new purchase. The serial numbers for upgrade are different, and require the earlier version on your computer ( or its serial number instead).
If you've oredered an upgrade, check that you're entering the correct serial number. You'll probably be prompted to enter both: once for qualifying product and once for the new upgrade.
Let us know if this was the issue. If not, I suggest that you get in touch with Adobe Support. -
CS review....changed email on adobe site...PPRO cant log in
I changed my email with adobe as I am changing internet providers....
Now when I go to sign in to CS review within PPR....it always says "internal error occured. Please Try again"
Now all there is is a sign in button....I believe PPRO is trying to sign in with my old credentials, which are invalid....
How can I change the login details within PPRO...there is no option I can see...does anyone know where this data is stored?
ThanksI don't know how to resolve this problem, but I can suggest a method of preventing such things in the future.
Use an Internet email address for everything - Yahoo, Hotmail, Gmail, whatever. Never use your ISP provided email for anything. Not even for communicating with your ISP. Make them use your Internet address as well. -
FAQ: I opted out of marketing email from Adobe. Why did I get an email about Elements membership?
Q: I opted out of marketing email from Adobe. Why did I get an email about Elements membership?
A: The email you received was an operational notice regarding changes to Elements membership. Only users who may be affected by these changes received this email.Hi Steve,
I can personally ensure you get it if after waiting the 60 days you still haven't recieved it yet.
You would also want to ensure:
- You have the annual (yearly) Creative Cloud plan
- You log into the Creative Cloud website from within 3 of the Adobe Touch Apps from the tablet using your Adobe ID associated with your membership
If all this looks correct and you don't recieve an email after the 60 days, send me a private message and I'll ensure you get it.
-Dave -
hi, i purchased and downloaded the lr6 desktop app (updating from lr5, paid 80. for the update), and used my serial number from the email from adobe sentbut it said it was only eligible for lr5. thanks, rich
If you purchased an upgrade from LR5 to LR6 then after you enter your LR6 serial number, you will need to enter your LR5 serial number, unless LR6 finds LR5 on the computer. This also assumes that you've purchased the perpetual license of both LR5 and LR6, not a cloud license for LR5 which doesn't use a serial number for licensing. If entering a LR6 then LR5 serial number into LR6's serial-number area isn't working, then is there something special about the LR5 that would make it ineligible for an upgrade?
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