Java applet windows not opening in website

User is running Windows 7 Pro 64-bit with IE10. She connects to a secure government website and logs into it. Once logged in, she clicks a link which opens a small popup IE window. A short time later, a couple of other small popup windows are supposed to
open which are not IE windows but apparently java windows as the icon on the taskbar is the java icon and not the IE icon as for the main window and the first popup window. One of the java popup windows has links to click on to view various reports.
This user was having no problem performing the above. Then her PC had Office 2013 installed and she says some other updates though she has no idea what (I know IE was not updated). Since then, the java popup windows do not open, only the first IE popup window
opens.
She can go to other Windows 7 Pro computers with IE10 and has no problem with the site and the popup windows. She can also use an XP system with IE8 and has no problem.
I have disabled the popup blocker (though I was sure that wasn't the problem), installed JRE6u45 since she already had JRE7u45. I've tried to match her security and advanced settings to another PC. I've done a complete IE reset. None of these things have
worked.
I've never run into this type of problem before. I don't know if the problem is in IE or in Java or somewhere else. I'm really stumped on this one and I would appreciate suggestions as to where to look for the cause of this.
Jonathan

Hi Jonathan,
You could try to deselect the “Automatically Detect Settings” to check how it works.
And enable the scripting of Java applets settings:
1. Click "Tools" --> "Internet Options" 
2. Next, select the Security Tab, and select the "Custom Level" button
3. Scroll down to "Scripting of Java applets"
4. Make sure the "Enable" radio button is checked.
5. Click OK to save your preference.
Or you could try to change the settings in group editor (win + R --> Run --> gpedit.msc --> ok):
Computer Configuration\Administrative Templates\Windows Components\Internet Explorer\Internet Control Panel\Security Page\Internet Zone\Java Permissions
Please also try to reinstall Java.
http://www.java.com/en/download/manual.jsp
In addition, I would like to suggest you try to use compatibility mode (go to tools --> Compatibility View Settings) to check the issue.
Meanwhile, I suggest you could reset the Internet Explorer to see if the issue persists.
http://support.microsoft.com/kb/923737
Please understand that reset Internet Explorer to its default configuration. This step will also disable any add-ons, plug-ins, or toolbars that are installed.
If the issue still occurs, I suggest you use process monitor to identify what is working/not working/identify what is blocking the use of Java/Java applets.
For your reference, you can download Process Monitor from the link below:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

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