Jet Pack misinformation

Question

After doing some research, and asking a LOT of questions about the Verizon jet pack, including telling them exactly what we planned to do with it (Stream video from Netflix, Hulu Plus), we decided to try it out as our internet bill here is getting out of hand. I was told that 5G of data would be plenty for what we wanted to use it for. We hooked it up...very slick and easy to use, and used it ONE NIGHT. The next day I had an alert that we had used HALF of our data!!!!!! I called immediately and the representative told me that I had been MISINFORMED  about it being the right internet connection to use for what we were going to use it for!! I canceled right then. Then I got my bill....there was $100 in extra fees!!!!! Overage charges, set up fee, re-stocking fee....I was FURIOUS!! When I called and complained, the representative was able to get the set up fee and overage charge taken off...a whopping $41 of the $100!!!!!! I shouldn't have had to pay a THING since it was VERIZON'S MISINFORMATION that I even ordered it in the FIRST PLACE!!!!!!!! We have been with Verizon for SEVEN years.....I have never felt so betrayed in the years we have been with them. They have always been good to work with. For the first time since we went with Verizon I am thinking of going with a different company!!!!!

Answer 1

If you did research you would have known that 5 GB is NOT good enough to stream Netflix or Hulu. And of course a salesperson is going to tell you yes their service will work for what you want. They don't want you get service elsewhere. Or the salesperson was just stupid which is a real possibility.
Netflix tells you on their own site that HD streams use up to 2.8 GB an hour. Seriously how many movies did you think you could watch with only 5 GB regardless of what person told you? Sorry but mobile internet is not for streaming movies or music for that matter. It's for BASIC web browsing. 1 hour of Netflix a day could use 70 GB per month or more. You need REAL internet if you want to do that.
http://support.netflix.com/en/node/87
Good quality (uses up to 0.3 GB per hour)
Better quality (uses up to 0.7 GB per hour)
Best quality (uses up to 1 GB per hour, up to 2.8 GB per hour if watching HD, or up to 4.7 GB per hour if watching 3D)
http://www.hulu.com/support/article/197541
Hulu Plus System Requirements
In addition, you will need a broadband internet connection.
For Standard Definition videos we recommend a downstream bandwidth of at least 1.5 Mbps for a smooth playback experience.
For High Definition videos we recommend a downstream bandwidth of at least 3 Mbps for a smooth playback experience.
3 Mbps by the way= 1.3 GB per hour