Join the Creative Cloud, SERIOUS problem with the subscription!!!! i've been billed 3times!

i recently applied adobe creative cloud, here's is the stages for applying creative cloud:
1. sign in...
2. Creative cloud membership (1-year)
3. Visa (payment)
4. Confirm
Im at the 4th level now, guess what? i've waited long enough and tried to RE-APPLY the same method for 3times under the same email address. i recieved a bill from my bank, adobe have CHARGED me 3 times,!!!??? whats the deal here? im still waiting for the conformation here in the browser!!!!!!!
UPDATE: in the writing process of this statement, i have recieved 2 conformation email under the same email account. i guess the 3rd email is coming soon? please! my browser is still under the Memembership Confirm LOADING page? come on! i have offically been rob by adobe!

We apologize for the inconvenience. I assure you that this will be taken care of soon. Please check your messages.
Thanks!

Similar Messages

I am very annoyed at the Creative Cloud set up and the non-stop issues and problems

I am very annoyed at the Creative Cloud set up and the non-stop issues and problems! I am paying monthly for this service and it is constantly failing in some way! So far in three months I have had to uninstall and re-install Photoshop THREE times because it stopped working properly and Illustrator I have had to do that same to TWICE! That isn't including the other apps that have had issues! I don't have the time to constantly be un-installing and re-installing all or some of the Creative Cloud because your developers are not making a product that works consistently for the money you are charging! It is costing me more than just this monthly fee! And I am even less impressed with the fact that I cannot email someone for assistance in resolving these issues. Really Adobe?

Adobe contact information - http://helpx.adobe.com/contact.html may help

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall

Creative Cloud update fails with "the download appears to be corrupted" when tried through our company's firewall, but succeeds if the computer is taken outside the firewall. The IT guys have opened up the ports and URL's specified in the Adobe documentation. I have also captured the network traffic of both the failed and successful downloads for IT to examine (using Little Snitch), however they can find nothing to account for the problem. Adobe just seems to "give up and die" after about 2-3 minutes. Why is this? How can I or IT fix this?
Can I send the above log files to someone familiar with these issues for examination?

Hi Gveo,
Please follow the article: Creative Cloud Help | About Creative Cloud Packager which will help you to get your issue fixed.
Thanks,
Ratandeep Arora

My Client is having a serious problem with the Contact Form Widget

My Client is having a serious problem with the Contact Form Widget that I can not figure out how to correct.
I created a website for a client and inserted a Contact Form widget on their 'Contact Us' page. Whenever anyone uses the form, the e-mail my client receive shows my e-mail address as the sender. So, when they 'reply' to the e-mail, the reply is sent to me and not the person who sent the original message. This creates a major problem in that I get barraged with e-mail replies while my client's potential customers go without a response.
When I look at 'Site Manager > System E-Mails > Workflow Information > E-mail From Address' on the site's Admin Console, it shows my e-mail information. Is this is what needs to be changed? If it is, what needs to be placed in that field so that the e-mail my client receives shows the senders e-mail information in the 'From' field. My client wants to be able to click reply and have the message sent to the right party. They would be very upset if they have to cut and past the senders e-mail address from the body text on every contact they receive.
Their feeling is that if I can't find a way to make the contact form work the way it should, then it's useless to them.
Can anyone help me figure this out? I really don't want to disappoint my first client.

Are you on a plan that has the CRM feature that stores your customers' data? If so, the idea of the contact form is that you'll receive a notification that there's been an inquiry filled out on your contact form and there should be a link in that email notification that leads to the "Case" that was created when that customer filled out a contact form. You can click that link and visit the case for that customer in your BC site and reply to them from there so that all of the correspondence is logged in the CRM for safe-keeping and for your records.
If your client finds this is too much work to login to BC to reply every time, then you should check to see if you have the "Customer Service Ticketing" feature on your hosting plan. This is a feature where you create a dedicated email account (like [email protected]) and the BC system will automatically login to that email account and pull any emails in that inbox and convert them to a customer case for the sender of the email and then it will send out a notification via email to any of the BC Admin users you delegate as "Customer Service Agents". Since the CST integrates with the BC CRM it lets you reply directly within the email-- but when you reply it will be going to that same email address dedicated to the CST but once the CST service checks your email again and sees that you replied to this inquiry it will log your reply against the customer's case and sends your reply via email back to them so that all the correspondance gets logged on BC's CRM but you can still reply via email.
There's no way to use the default web forms to update the "From" or "Reply-To" address.. it must come from an approved email address to avoid spam issues. On most web services you cannot change the "from" address anyway but usually you can at least specify the "Reply-To" address so that when someone hits "reply" in their email client it will reply to whoever you setup as the "Reply-To" address.
Here's some more information about CST: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html?bc-partner
I don't think the CST feature is in the webMarketing BC plan-- I think it's only in the webCommerce plan so if you have less than an webCommerce plan you have to tell your client to reply through BC by clicking the link in the notification they get. You can justify it by saying its one or two more steps but it keeps the entire convo on record in their CRM for easy referral later.

Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. after Office Updates.

I cant cant use mail merge feature in Winword in conjunction with Abobe Acrobat 10 (pdfmaker add-in) after the recent Office April Windows and Office Updates.
Here is a quick note from the event viewer:
The program WINWORD.EXE version 14.0.7134.5000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1138
Start Time: 01d07dcede19c458
Termination Time: 15
Application Path: C:\Program (file:///C:/Program) Files (x86)\Microsoft Office\Office14\WINWORD.EXE
Report Id:
Microsoft Word: Accepted Safe Mode action : Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable
this add-in and check to see if an update is available. Do you want to disable this add-in?.
I do not wish to disable the pdfmaker add-in as I use it to run mail merge on WORD and send 10s and 1000s of pdfs via email to external users. I am not sure what are my options here and I wish
someone could help me get to the root cause of the matter.
My environment is as follows:
Windows 7 x64 SP1
Office 2010 v 14.0.7128.5000
Adobe Reader MUI X and Adobe Acrobat X
Feroze

Hi,
As the event log indicated, this is due to acrobat pdfmaker office com addin doesn't work well with Microsoft Word.
I would suggest you go ahead and try to upgrade your Adobe product to the latest version and see if issue persists.
Or contact the support of Adobe and see if there is a known compatibility issue or not.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

PowerPoint experienced a serious problem with the 'adobe presenter powerpoint com addin' add-in.

I've installed Adobe Presenter V7.0.7 Build 7746. When I open an existing PowerPoint file and try and use Presenter, I get the following error: PowerPoint experienced a serious problem with the 'adobe presenter powerpoint com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?
No, I don't want to disable it. When I click No, PowerPoint stops working. I get a message that says: Microsoft PowerPoint has stopped working. A problem caused the program to stop working correctly, Widows will close the program and notify you if a solution is available. My only choice is to click the Close program button.
When I open the PPT file again, I get the same "experienced a serious problem" message. If anyone has a solution to this, I'd appreciate knowing what it is. It took me a while just to get the Presenter option to appear in the PowerPoint toolbar. Now that I have it, it's not working.
Thank you!

Thank you for your quick reply. Here are the answers to your questions.
1. The file I'm having issues with was not created using any version of Presenter. It is simply a PowerPoint file.
2. The file is a PPT not PPTX.
3. I am running Windows7 and Office 2010.
I think I might have found the solution to the problem. I opened the PPT file and saved it as a PPTX file. Then I clicked the Presenter option in the PowerPoint toolbar and was able to select different Presenter options with no issues. I opened other PPTX files and I did not get the error window stating 'PowerPoint experienced a serious problem with the 'adobe presenter powerpoint com addin' add-in'.
This seems to work. So, it appears that any PPT file needs to be saved as a PPTX file before using Presenter. If you have another solution that I might be able to keep in my back pocket (in case this happens again and what I did does not work), then please answer. Otherwise, I'm good now.
Thanks!

Hi, I have an iPhone 5s, recently its been a lot hotter than usual, also the battery life is going down a lot faster than usual, and it takes absolutely ages to charge up. There must be a serious problem with the battery, any ideas? thanks

Hi, I have an iPhone 5s, recently its been a lot hotter than usual, also the battery life is going down a lot faster than usual, and it takes absolutely ages to charge up. There must be a serious problem with the battery, any ideas? thanks

Apple can replace the battery for $79 US.
http://support.apple.com/kb/index?page=servicefaq&product=iphone

I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshoo

I have an issue installing photoshop CC trial, I currently have elements and wanted to see the differences before buying, when installing through the creative cloud app I get the error message Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW041 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s)
ERROR: DW041: INSTALLDIR Volume D:\ doesn't exist. ------------------------------------------------------------------------------------- System Requirements and it will not install, It says cant find the path D: im not sure why because as far as I can see its set to install on drive C: which is where I want it!

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Hi, how do i share big files using the creative cloud , it says download the crative cloud connection, but then sends me nowhere that says that

hi, how do i share big files using the creative cloud , it says download the crative cloud connection, but then sends me nowhere that says that

Hi Jonty, check the file size limit: Creative Cloud Desktop application FAQ
You can also check the details around sharing and collaborating files: Sync and share files and folders with collaborators | Adobe Creative Cloud tutorials
Atul_Saini

With my i phone 4 , the Push notifications doesn't work for apps like (fb viber , whatsapp etc ) it only works for the official apps like message even when im using the phone, has this probleme with the iOs 6.0.1 and also with the iOs 6.1

With my i phone 4 , the Push notifications doesn't work for apps like (fb viber , whatsapp etc ) it only works for the official apps like message even when im using the phone, has this probleme with the iOs 6.0.1 and also with the iOs 6.1

This isn't an issue. Notice the screen prior to the one that shows usage has an iCloud section and a Manage Storage button. For this button to activate ios needs to download a few kb from icloud. Switching back to this screen forces ios to download those few kb.

Hi how do i uninstall the old versions of the creative cloud if i have the 2014 versions?

hi how do i uninstall the old versions of the creative cloud if i have the 2014 versions?

Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html

The Creative Cloud Activity Stream on the Home panel on my PC Windows 7 desktop has gone blank.

How do I repopulate the Creative Cloud Activity Stream on the Home panel on my PC Windows 7 desktop that is completely blank? No programs or activity is showing.

Hi,
Creating package doesn't mean it will install the product,
You will need to install the package now. Please follow the instructions mentioned in the below articles
Creative Cloud Help | Creating or editing packages
Creative Cloud Help | Deploying packages
Please let me know if it doesn't help.
Regards,
Devendra

How to solve a serious problem with the Battary of my T500 laptop ?

Hi Forum,
My personal laptop is Lenovo THINKPAD T500 2055, and its main specifications are as follows:
- 39T6651 SBB 9 CELL LI-ION BATTERY
- Intel Core 2 Duo processor T9400 (2.53GHz 1066MHz 6MBL2)
- 8 GB DDR3 SDRAM Memory Module 4 GB (2 x 4 GB) 1066MHz DDR31066/PC38500 DDR3 SDRAM SoDIMM Kingston.
- 2 GB Intel Turbo Memory hard drive cache.
- ATI Mobility Radeon 3650 with 256MB.
- 160 GB Hard Disk Drive, 7200rpm.
- Windows 7 Ultimate with the latest Service Pack (x64).
My problem precisely and concisely is the Battary. I have been using my laptop with the same battary since 01.01.2009 (Almost 3.5 Years), and the battary has been working quite OK.
Most of the time my laptop is plugged in and working with the electricity. However, A very few times I used the laptop while it is running on battery, Nevertheless, I have the habit to empty the batter once in a while i.e. Every 3 weeks, I unplug the charger and keep using the laptop till I see the warning orange sign (5%), then, I plug it in again.
Thankfully, I never had any problems with the battary nor the laptop, and when I charge the laptop usually it shows full sign (100%).
Three days ago, All of a sudden my laptop starts flashing the orange battary sign constantly while charge indicates 100%. When I try running on the battery by unplugging the AC adapter, the laptop loses power immediately and shuts down right away.
What do you think should I do? Could you please provide me any useful tips to resolve this problem?
I would greatly and sincerely appreciate all your inputs !
Thanks for your consideration of my request, and I very much look forward to hearing from you at your earliest convenience !
Solved!
Go to Solution.

In the control panel goto the "Lenovo - Power Manager" and click the battery tab, there is a maintenance button in there that will let you change the charging profile for your battery. (from memory, so exact wording may be off)
The lower the numbers you use there, the longer the battery *should* last. These batteries degrade faster at higher charge levels, however storing them at too low of levels is also not good for them... I've read that 40% is optimal, but just not realistic if you use your computer.
--- ThinkPad T61 / Win 7 / Core 2 / 4gb RAM / Nvidia / Still used daily --- ThinkPad Edge 15/ i5 / Win 7 / TrueCrypt / 8gb RAM / Hated it, died at 1 yr 1 mo old --- ThinkPad T510 / Win 7 / TrueCrypt / i5 / 8gb RAM / Nvidia / Current primary machine --- ThinkPad X220 / i7 / IPS / 4gb / TrueCrypt / My Road Machine

How to get the Creative Cloud to show in the Finder window

I have Creative Cloud Photoshop downloaded to my Mac and Mac Air. On my Mac, Creative Cloud shows up in the Finder Window which makes it easy to open/save files but it doesn't show in the Finder window on my Mac Air. Anyone know how I can get it to show?

Is it possible to know which Adobe CS packages are installed on the system.
Suppose user is currently working with CS3 but also have CS4 package installed.
So can we found the complete list of installed packages.

I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

I am using a mac
I want to sign up for a subscription to adobe cc. I have recently used fully used my 30 day trial, and when I decided to purchase it, my creative cloud desktop app wouldn't let me. It kept saying I had no internet connection (I tried a few different internet connections to be sure it wasn't my internet). I then uninstalled the creative cloud, as well as all the products. For a while I kept getting error 201, and 207 when I tried downloading the cc app again.
I have now used a mac cleaner to fully remove adobe. When I tried to download it again, it downloaded fully. But when I click on the apps tab, it says 'Download Error'.
Please help!!!! I need to complete a school assignment

Brittney2_lee from your post it sounds like you are receiving a variety of download errors. You can find details on how to diagnose and resolve download errors at Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the document.

Join the Creative Cloud, SERIOUS problem with the subscription!!!! i've been billed 3times!

Similar Messages

Maybe you are looking for